Petsafe HDT11-13910 Setup guide

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STUBBORN DOG
REMOTE TRAINER
operating and training guide
manuel d’utilisation et de dressage
instrucciones de uso y manual de adiestramiento
Model Number
Numéro de modèle
Número de modelo
HDT11-13910
Please read entire guide before beginning
Veuillez lire l’intégralité de ce manuel avant de commencer.
Lea todo este manual antes de comenzar a usar el producto.

2 Customer Care Center 1-800-732-2677
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards.
Obey all safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in harm to your pet.
Risk of explosion. Do not short circuit, mix old and new batteries, dispose
of in fire, or expose to water. When batteries are stored or disposed, they
must be protected from shorting. Dispose of spent batteries properly.
Not for use with aggressive dogs. Do not use this Product if your dog is
aggressive, or if your dog is prone to aggressive behavior. Aggressive dogs
can cause severe injury and even death to their owner and others. If you are unsure whether
this product is appropriate for your dog, please consult your veterinarian or certified.
Safety during on-leash training. It is vitally important that you and your
dog remain safe while learning during on-leash training. Your dog should be
on a strong leash, long enough for him to attempt to chase an object, but short enough for him
not to reach a road or other unsafe area. You must also be physically strong enough to restrain
your dog when he tries to chase.
Risk of skin damage. Please read and follow the instructions in this manual.
Proper fit of the collar is important. A collar worn for too long or made too tight
on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this
condition is commonly known as bed sores.
:Avoid leaving the collar on the dog for more than 12 hours per day.
:When possible reposition the collar on the pet’s neck every 1 to 2 hours.
:Check the fit to prevent excessive pressure; follow the instructions in this manual.
:Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.
:When using a separate collar for a lead, don’t put pressure on the electronic collar.
:Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
:Examine the contact area daily for signs of a rash or a sore.
:If a rash or sore is found, discontinue use of the collar until the skin has healed.
:If the condition persists beyond 48 hours, see your veterinarian.
:For additional information on bed sores and pressure necrosis, please visit our website.
These steps will help keep your pet comfortable and safe. Millions of pets are comfortable while
they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find
after some time that your pet is very tolerant of the collar. If so, you may relax some of these
precautions. It is important to continue daily checks of the contact area. If redness or sores are
found, discontinue use until the skin has fully healed.
PetSafe®Remote Trainers must be used only on healthy dogs. We recommend that you take
your dog to a veterinarian before using the collar if he is not in good health.

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Table of Contents
Components......................................................................................................................... 4
How the System Works........................................................................................................ 4
Key Definitions ..................................................................................................................... 4
Operating Guide ................................................................................................................. 6
Prepare the Handheld Remote......................................................................................... 6
Prepare the Receiver Collar.............................................................................................. 6
Fit the Receiver Collar ...................................................................................................... 8
Program the Handheld Remote ....................................................................................... 9
Reset the Receiver Collar .............................................................................................. 10
Program the Receiver Collar for Two or Three-Dog Operation ...................................... 10
Training Guide................................................................................................................... 11
General Tips ................................................................................................................... 11
Teaching Your Pet Tone A (Side Button)......................................................................... 11
Using Tone B (Upper Button).......................................................................................... 11
Find the Best Stimulation Level for Your Pet.................................................................. 12
Teaching Basic Obedience............................................................................................. 12
Eliminating Unwanted Behavior...................................................................................... 15
Frequently Asked Questions ........................................................................................... 17
Troubleshooting................................................................................................................ 18
Test Light Instructions ........................................................................................................ 18
Customer Care International .............................................................................................. 19
Terms of Use and Limitation of Liability ............................................................................. 19
FCC/IC................................................................................................................................ 19
Battery Disposal ................................................................................................................. 20
Perchlorate Battery............................................................................................................. 20
Warranty ............................................................................................................................. 20
Français............................................................................................................................. 22
Español.............................................................................................................................. 43
Thank you for choosing the PetSafe®brand. You and your pet deserve a companionship that
includes memorable moments and a shared understanding together. Our products and training
tools promote a lifestyle of protection, teaching, and love—essentials that influence memories
for a lifetime. If you have any questions about our products or training your pet, please visit our
website at www.petsafe.net or contact our Customer Care Center at 1-800-732-2677.
To get the most protection out of your warranty, please register your product within 30 days
at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s
full warranty and should you ever need to call the Customer Care Center, we will be able to
help you faster. Most importantly, PetSafe®will never give or sell your valuable information to
anyone. Complete warranty information is available online at www.petsafe.net.

4 Customer Care Center 1-800-732-2677
Components
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Handheld
Remote
Test Light
Tool
Receiver Collar
Charging Adapter
Operating and
Training Guide
Wrist Strap
How the System Works
The PetSafe®Stubborn Dog Trainer has been proven safe, comfortable, and effective for all pets
greater than 8 lbs. and at least 6 months old. This system assists you in controlling your pet in a
range up to 400 yards. At the push of a button, the Handheld Remote sends a signal, activating
the Receiver Collar. Using the Remote Trainer consistently and correctly, many misbehaviors that
your pet exhibits can be corrected or any basic obedience commands can be taught.
Important: The Stubborn Dog Trainer has a range of up to 400 yards. Depending on the
way you hold the Handheld Remote, the maximum range may vary. For consistent results
at longer ranges, hold the Handheld Remote in a vertical position away from your body.
Terrain, weather, vegetation, transmission from other radio devices, and other factors will
affect the maximum range.
Key Definitions
Handheld Remote: Transmits the radio signal to the Receiver Collar. It is waterproof.
Remote Indicator Light: Indicates that a button is pressed and also serves as a low-battery
indicator.
Green LED: Indicates when a Tone button is pressed. Also shows when charging is complete.
Red LED: Indicates low battery and when a Continuous Stimulation Button is pressed. Also shows
when the remote is being charged.
Intensity Dial: Provides multiple levels of stimulation so you can match the level to your
pet’s temperament.
Side Button: This button is factory-set to deliver Tone A (low tone) only.
Upper Button: This button is factory-set to deliver Tone B (high tone) only.
Lower Button: This button is factory-set to deliver Continuous Stimulation set by the Intensity Dial.

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Receiver Collar: Receives the radio signal from the Handheld Remote. It is waterproof.
On/Off Button: Momentarily pressing and holding this button turns the Receiver Collar on and off.
Contact Points: The contacts through which the Receiver Collar delivers stimulation.
Receiver Indicator Light: Indicates when the Receiver Collar has been turned on or off and
also serves as a low-battery indicator.
Green LED: Tone A and Tone B Indicator.
Red LED: Indicates when stimulation is being delivered and serves as the low battery indicator.
Charging Jacks: For connecting the charger. Although the Handheld Remote and Receiver
Collar are waterproof without the charger covers, keep the covers in place when not charging to
keep debris out of the openings.
Continuous Stimulation: You control when and how long stimulation is delivered to your
dog through the Receiver Collar’s Contact Points. When a Continuous Stimulation Button is
pressed for 8 seconds or more, the Handheld Remote will “time-out.” The button will need to
be released and pressed again before additional stimulation can be delivered.
Tone A (Low Tone): Use the Tone A (Side Button) as a marker to reinforce positive behavior.
Again, timing is critical. Praise or treat the dog immediately following Tone A.
Tone B (High Tone): Use Tone B (Upper Button) with a Continuous Stimulation to stop
unwanted behaviors. Timing is critical. Tone B followed by Continuous Stimulation should occur
during or immediately after the unwanted behavior. Once your dog associates the High Tone
with the stimulation, you will only need to use Tone B.
Handheld Remote Receiver Collar
Charging Jack
(with cover)
Receiver Indicator Light
On/Off Button
Contact Points
(Top)
(Bottom)
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6
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8
Remote
Indicator
Light
Side Button
Upper Button
Antenna
Intensity Dial
Lower Button
Charging Jack
(with cover)

6 Customer Care Center 1-800-732-2677
Operating Guide
Step 1
Prepare the Handheld Remote
Charge the Handheld Remote
1. Lift the rubber cover protecting the Handheld Remote
Charging Jack.
2. Connect one of the charger connectors to the Handheld
Remote Charging Jack (1A).
3. Plug the charger into a standard wall outlet. The red light
will appear.
4. Charge the Handheld Remote for 24 hours for the first
charge. Recharges take only 12 hours.
Note: The Remote Indicator Light is solid green after 12
hours of charging. For the first charge, continue to charge
the Handheld Remote for an additional 12 hours.
5. When charging is completed, replace the rubber cover.
Note: Approximate battery life between charges is 40 to 60
hours, depending on frequency of use.
Remote Indicators
Condition Dual Color LED
RED LED GREEN LED
Normal Operation OFF OFF
Normal Operation - Low Battery
Flashes three times every 5 secs. OFF
Tone A/Tone B OFF ON length of button press
Stimulation ON length of button press OFF
Program Mode - Button Held OFF ON length of button press
Program Mode - Button Released OFF Flashes mode number
Charging ON OFF
Charging Complete OFF ON
Step 2
Prepare the Receiver Collar
Charge the Receiver Collar
1. Lift the rubber cover protecting the Receiver Collar Charging Jack.
2. Connect one of the charger connectors to the Receiver Collar Charging Jack (2A).
3. Plug the charger into a standard wall outlet. The red light will appear.
4. Charge the Receiver Collar for 24 hours for the first charge. Recharges take only 12 hours.
Charger connector placed
in the Handheld Remote
Charging Jack
1A

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Note: The Receiver Indicator Light is solid green after 12 hours
of charging. For the first charge, continue to charge the
Receiver Collar for an additional 12 hours.
5. When charging is completed, replace the rubber cover.
To Turn the Receiver Collar On
1. Press and hold the On/Off Button (2B) until the Receiver
Indicator Light comes on solid green and the Receiver
Collar beeps low to high.
2. Release the On/Off Button.
The Receiver Indicator Light will flash green once every 5
seconds to let you know it is on. The flashing light indicates
the Receiver Collar is on and ready to receive a radio signal
from the Handheld Remote.
To Turn the Receiver Collar Off
1. Press and hold the On/Off Button until the Receiver
Indicator Light comes on solid red and the Receiver Collar
beeps high to low.
2. Release the On/Off Button.
To extend the life between charging cycles, turn the Receiver
Collar off when it is not in use. Approximate battery life between
charges is 15-20 hours, depending on frequency of use.
Receiver Indicators
Condition Dual Color LED Speaker
RED LED GREEN LED
Wakeup - Button Held < 5 secs. OFF ON length of
button press
Low to high beep
Wakeup - Button Held > or = 5 secs. OFF OFF OFF
Program Mode/Reset OFF OFF OFF
Reset Successful OFF Flashes 5 times Beeps 5 times
Normal Operation OFF Flashes once
every 5 secs.
OFF
Normal Operation - Low Battery
Flashes three times
every 5 secs.
OFF OFF
Stimulation ON length of
button press
ON OFF
Tone A/Tone B OFF ON length of
button press
Low tone/High tone
Sleep - Button Held ON length of
button press
OFF High to low beep
Charging ON OFF OFF
Charging Complete OFF ON OFF
Charger connector placed
in Receiver Collar
Charging Jack
2A
On/Off Button
2B

8 Customer Care Center 1-800-732-2677
Rechargeable Batteries
:The rechargeable Nickel Metal Hydride (NiMH) batteries are not memory sensitive and do not
require depletion before charging.
:The batteries come partially charged from the factory, but will require a full charge (24 hours)
before the first use.
:When storing the unit for long periods, remember to regularly give batteries a full charge
(12 hours). This should be done once every 4 to 6 weeks.
:Excessive overcharging can shorten battery life. After initial charge, never leave the battery
plugged in for more than 12 hours.
:If your equipment has not been charged for an extended period, you may experience a
decrease in battery life the first few uses. Afterwards, the battery life will return to previous
capacity levels.
:You should expect hundreds of recharge cycles from your batteries. However, all rechargeable
batteries lose capacity over time relative to the number of recharge cycles they experience.
This is normal. If your operating time drops to half of the original life, contact the Customer
Care Center.
Do not attempt to cut into or pry open the battery. Be sure to discard the
used battery properly.
Step 3
Fit the Receiver Collar
Important: The proper fit and placement of your Receiver Collar is important for effective
operation. The Contact Points must have direct contact with your dog’s skin on the
underside of his neck.
To assure a proper fit, please follow these steps:
1. Make sure that the Receiver Collar is turned off.
2. Start with your dog standing comfortably (3A).
3. Place the Receiver Collar on your dog’s neck close to the ears. Center the
Contact Points underneath your dog’s neck, touching the skin (3B).
Note: It
is sometimes necessary to trim the hair around the Contact Points to make
sure that contact is consistent.
Do not shave the pet’s neck as this
may increase the risk of skin irritation.
4. Check the tightness of the Receiver Collar by inserting
one finger between the collar and your dog’s neck (3C).
The fit should be snug but not constricting.
5. Allow your dog to wear the Receiver Collar for several
minutes then recheck the fit. Check the fit again as your
dog becomes more comfortable with the Receiver Collar.
The Receiver Collar should not be worn
for more than 12 hours out of every
24-hour period. Leaving the collar on too
long could lead to skin irritation. Please
refer to page 2 for additional information.
3A
3B
3C

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Step 4
Program the Handheld Remote
Note: The Handheld Remote is factory set to Mode 2. The Mode of the Handheld Remote can
be changed to fit your type or style of training.
To Change the Mode
1. Referring to the table below, adjust the Intensity Dial to the Mode you
want to use.
2. Turn the Handheld Remote over.
3. With a pen or paperclip, depress and release the Mode Button. When the
Mode Button is pressed, the Remote Indicator Light will be solid green. When released, it will
flash the number of times that matches the selected Mode.
For example, if Mode 2 is desired, adjust the Intensity Dial to Level 2. Once the Mode Button
has been depressed, the Remote Indicator Light will be solid green, and once the Mode Button
is released, the Remote Indicator Light will flash two times.
Note: Continuous stimulation will transmit for no more than eight continuous seconds no matter
how long the button is pressed. To reactivate, release and repress the button.
MODE UPPER BUTTON
FUNCTION LOWER BUTTON FUNCTION SIDE BUTTON FUNCTION # OF DOGS
1Tone B only Tone B 1 second then
continuous stimulation
set by Intensity Dial
Tone A only 1
2Tone B only Continuous stimulation
set by Intensity Dial
Tone A only 1
3Tone B
1 second then
continuous stimulation set
by Intensity Dial
Continuous stimulation
set by Intensity Dial
Tone A only 1
4Continuous stimulation set
by Intensity Dial
Continuous stimulation
2 levels higher than
Intensity Dial setting
Tone A only 1
5Continuous stimulation set
by Intensity Dial
Continuous stimulation
2 levels higher than
Intensity Dial setting
Tone B only 1
6DOG #1
Continuous stimulation set
by Intensity Dial
DOG #2
Continuous stimulation
set by Intensity Dial
DOG #3
Continuous
stimulation set by
Intensity Dial
3
7DOG #1
Tone A only
DOG #2
Tone A only
DOG #3
Tone A only
3
8DOG #1
Tone B only
DOG #2
Tone B only
DOG 3#
Tone B only
3

10 Customer Care Center 1-800-732-2677
Step 5
Reset the Receiver Collar
To reset the Receiver Collar to work with a new Handheld Remote or to reprogram a new
Receiver Collar to work with your existing Handheld Remote:
1. Turn the Receiver Collar off.
2. Press and hold the On/Off Button until the Receiver Indicator Light comes on solid green and
the Receiver Collar beeps low to high.
3. Continue to hold the On/Off Button until the Receiver Indicator Light has turned off.
4. Press and hold the Upper Button on the Handheld Remote until the Receiver Indicator Light
flashes 5 times and beeps 5 times. You may need to hold both units 3 feet from each other
before this occurs. Once the Receiver Indicator Light has flashed 5 times, the Receiver Collar
has been reset. If the Receiver Indicator Light does not flash 5 times, start again and repeat
the process.
Step 6
Program the Receiver Collar for Two or
Three-Dog Operation
With the Remote set to Mode 6, 7 or 8, PetSafe®Receiver Collars can be set to respond to the
upper, lower, or side Handheld Remote buttons. Add-A-Dog®receiver(s) must be purchased to
train additional dogs.
1. Program the Handheld Remote to Mode 6, 7 or 8.
2. Program the first Receiver Collar.
a. Turn the Receiver Collar off.
b. Press and hold the On/Off Button. The Receiver Indicator Light will come on, then turn off
in 4-5 seconds. If the On/Off Button is released too early, the Receiver Indicator Light will
begin its normal flashing. If this occurs, start over and repeat the process.
c. After the Receiver Indicator Light has turned off, release the On/Off Button.
d. Press and hold the Upper Button on the Handheld Remote until the Receiver Indicator Light
flashes 5 times and beeps 5 times. You may need to hold both units 3 feet from each other. If
the Receiver Indicator Light does not flash 5 times, start over and repeat the process.
3. Program the second Receiver Collar following steps A. thru D. above , using the Lower Button
in place of the Upper Button.
4. Program the third Receiver Collar following steps A. thru D. above , using the Side Button in
place of the Upper Button.

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Training Guide
General Tips
:Eliminate one misbehavior or teach one obedience command at a time. If you move too fast
with training, your pet may become confused.
:Be consistent. Correct your pet every time he misbehaves.
:Unless you can supervise him, it is recommended that you restrict your pet from situations in
which he has a history of misbehaving. However, setting up a situation as a training session
can dramatically improve your chances of success.
:If your pet reacts to the tones by hiding or acting fearful, redirect his attention to a simple and
appropriate behavior, such as the “sit” command.
:Pets should be at least 6 months old before using the Trainer.
:Only let responsible family members use the Trainer. It is not a toy!
:Other pets in hearing range will be affected by the training tones. Therefore, training sessions
should be conducted out of hearing range of other pets.
:Training instructions in this guide are written for use with the Remote being programmed to
Mode 1. Adjust the instructions to fit your desired training mode.
Never use the Remote Trainer to correct or eliminate any form of
aggressive behavior. If you are unsure if your dog is aggressive, please
consult your veterinarian or a certified trainer.
Teaching Your Pet Tone A (Side Button)
Before using the Trainer to correct your pet, spend 10 to 15 minutes per day for 2 or 3 days
helping him create the association of the tone with reward and praise. To accomplish this:
1. Push the Tone A button for 2 consecutive seconds.
2. Release the button and immediately reward your pet with verbal praise, petting, or a small food
reward. Spend 3 to 5 seconds on your rewarding.
3. Wait a few minutes and repeat holding the Tone A button for 2 seconds following with praise.
Vary the reward to prevent your pet from anticipating a specific type. This stage of training is
complete when your pet obviously anticipates a reward when he hears the low tone.
Using Tone B (Upper Button)
As soon as your pet begins the earliest sign of misbehavior, press the Tone B button. For
example, if you want to teach your dog to stay off the couch, press the Tone B button as soon
as he puts one paw on it. Do not wait until he is completely on the couch.
1. Hold the Tone B button for up to 2 seconds at a time, releasing the button as soon as your
pet stops the misbehavior.
2. If your pet has not stopped the misbehavior after two seconds of correction, release the Tone
B button, then press it again for up to two consecutive seconds.
3. Continue this sequence until the misbehavior has stopped.
4. Once the misbehavior has stopped, count out two seconds and then push the Tone A Button
for two consecutive seconds.
5. Reward your pet after pushing the Tone A Button approximately once every 3 to 5 times, to
help your pet maintain the association of the low tone with reward.

12 Customer Care Center 1-800-732-2677
Find the Best Stimulation Level for Your Pet
Important: Always start at the lowest level and work your way up.
The Remote Trainer has 8 different Stimulation Levels. This allows you to choose the stimulation
that is best for your pet.
Once you have placed the Receiver Collar on your pet, it is time to find the Stimulation Level
that is best for him. This is called the Recognition Level.
A slight change in your pet’s behavior, such as looking around in curiosity, scratching at his
collar, or flicking his ears, indicates the Recognition Level that is best for him.
Follow the steps below to find your pet’s Recognition Level:
1. Starting at Level 1 on the Intensity Dial, press the Stimulation Button continuously for 1 to 2 seconds.
2. If your pet shows no reaction, repeat this stimulation level several times before moving up to
the next level.
3. YOUR PET SHOULD NOT VOCALIZE OR PANIC WHEN RECEIVING STIMULATION. IF THIS
HAPPENS, THE STIMULATION LEVEL IS TOO HIGH AND YOU NEED TO GO BACK TO THE
PREVIOUS LEVEL AND REPEAT THE PROCESS.
4. Move up through the stimulation levels until your pet reliably responds to the stimulation.
5. If your pet continues to show no response at Level 8, check the fit of the Receiver Collar. If
your pet has long or thick hair, replace the Contact Points with the longer set. Then go back
to #1 and repeat the process. If this still does not yield any results, your pet’s hair may need
to be trimmed around the Contact Points.
If all of these steps have been done and your pet continues to show no reaction to the
stimulation, see the “Test Light Instructions” section.
If after completing all of these steps your dog still does not indicate he is feeling the stimulation,
please contact Customer Care Center or visit our website at www.petsafe.net.
Teaching Basic Obedience
The “Sit” Command
1. Put a separate, non-metallic collar on your pet’s neck ABOVE
the Receiver Collar, and attach a long leash. Note: Be sure the
extra collar does not put pressure on the Contact Points.
2. Hold your leash and Handheld Remote in one hand. Press
and hold the Tone B Button while saying “Sit” and if necessary
using your free hand to guide your pet into a “Sit” position.
Release the Tone B Button immediately when your pet sits.
Repeat this several times.
3. If your pet sits reliably on receiving the Tone B and the spoken
“Sit” command, then training is complete. Release your pet
from the “Sit” position and praise him. If not, move on to Step 4

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4. Hold the leash and Handheld
Remote in one hand. Press and
hold the Tone B and Stimulation
Button while saying “Sit” and if
necessary using your free hand to
guide your pet into the “Sit”
position. Release the button
immediately when your pet sits.
Repeat this several times.
5. If your pet now sits reliably with
the spoken “Sit” command, he
may now be ready to respond without stimulation. Take a play break and then go back and repeat
from Step 2 with Tone B only. Note: Keep your pet close to you while teaching the “Sit” command.
The “Recall” Command
1. Put a separate, non-metallic collar on your pet’s
neck ABOVE the Receiver Collar, and attach a
long leash. Note: Be sure the extra collar does not
put pressure on the Contact Points.
2. Hold your leash in one hand and the Handheld
Remote in the other.
3. Wait for your pet to walk away from you.
4. Press and hold the Tone B Button while saying
“Recall” and if necessary, use the leash to
guide your pet toward you.
5. Immediately release the Tone B Button as
soon as your pet steps toward you, and praise
him enthusiastically.
6. Quickly move backwards as your pet begins
to walk toward you, praising him the entire
time. Stop moving backwards and praise your
pet when he returns to you.
7. Repeat steps 3 to 6 several times.
8. If your pet comes to you reliably on receiving
the spoken “Recall” command, then training is
complete. Release your pet and praise him. If
not, move on to Step 9.
9. Wait for your pet to walk away from you.
Using the Recognition Level for your pet, press and hold the
Tone B and Stimulation Button while saying “Recall” and if
necessary use the leash to guide your pet toward you.
10.Immediately release the button as soon as your pet steps
toward you, and praise him enthusiastically.
11.Quickly move backwards as your pet begins to walk toward
you, praising him the entire time. Stop moving backwards and
praise your pet when he returns to you.
12.Repeat steps 9 to 11 several times.
13.If your pet now comes to you reliably with the spoken “Recall” command, he may now be
ready to respond without stimulation. Take a play break and then go back and repeat from
Step 3 with Tone B only.

14 Customer Care Center 1-800-732-2677
The “Stay” Command
1. Put a separate, non-metallic collar on your pet’s neck ABOVE the
Receiver Collar, and attach a long leash. Note: Be sure the extra collar
does not put pressure on the Contact Points.
2. Visibly identify a designated area where you want your pet to sit by
placing his bed or a large piece of cloth on the ground.
3. After identifying a place, put your pet in that area. Hold your leash in
one hand and the Handheld Remote in the other.
4. Staying within approximately 3 feet, walk around the perimeter of the
designated area. Do not say anything to your pet.
5. If your pet tries to leave that area, press and hold the Tone B Button
while saying “Stay” and if necessary use the leash to guide your pet
onto the designated area.
6. Immediately release the Tone B Button as soon as your pet returns to the area, and praise
him enthusiastically.
7. Once your pet has settled, release him and play calmly.
8. Repeat steps 3 to 7 several times.
9. If your pet stays reliably on receiving the spoken “Stay” command, then training is complete.
Release your pet and praise him. If not, move on to Step 10.
10.Put your pet on his designated area and walk around the perimeter as before.
11.Wait for your pet to try to leave that area. Using the Recognition Level for your pet, press
and hold the Tone B and Stimulation Button while saying “Stay” and if necessary guide your
pet back onto the designated area.
12.Immediately release the button as soon as your pet returns
to the area, and praise him enthusiastically.
13.Once your pet has settled, release him and play calmly.
14.Repeat steps 10 to 13 several times.
15.If your pet stays reliably on receiving the spoken “Stay”
command, he may now be ready to respond without
stimulation. Take a play break and then go back and repeat
from Step 3 with Tone B only.

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Eliminating Unwanted Behavior
Jumping Up
Pets typically jump up to get attention. If you do not want your pet to jump on you, then friends
or members of the family should not encourage this behavior. That means every time your pet
jumps on someone, he should be reprimanded or redirected to an alternate and acceptable
behavior, for which he can receive praise.
Note: It is best if your pet first understands the “Sit” command.
1. Choose the Intensity Level one step higher
than your pet’s Recognition Level.
2. As soon as your pet lifts his paws off the
ground to jump on you, press and hold the
Tone B and Stimulation Button and give the
command “Sit.”
3. Release the button immediately once your pet
is sitting, and verbally praise him.
4. If your pet ignores the stimulation, use a
higher level of stimulation.
5. Practice this exercise in several different areas
and use different people for distractions.
Digging
It is important to first understand why your pet is digging. Many dogs, such as terriers, were bred
to flush out prey, and digging is very innate to them. Other pets may be digging to find a cool spot
to lie down, or simply out of boredom. Your pet may no longer
have the desire to dig if he is provided with the following:
:A cool, shaded area in which to lie down, and plenty of water.
:An alternate activity, such as a favorite toy.
:Plenty of play, exercise, and attention.
:A yard free from rodents or prey that he may be trying to
flush out.
1. Choose the Intensity Level one step higher than your pet’s
Recognition Level.
2. Place the Receiver Collar on your pet and wait at least 10
minutes before placing him in the yard. No other people
or pets should be in the yard, as you do not want your pet
to associate the stimulation with anything other than his
digging. Your pet must be securely fenced in or contained
during training.
3. From a window or area where your pet cannot see you, wait
until your pet begins to dig.
4. While your pet digs, press and hold the Tone B and
Stimulation Button. Release the button immediately when he
stops digging.
5. If your pet ignores the stimulation, use a higher level
of stimulation.

16 Customer Care Center 1-800-732-2677
6. Continue to watch your pet, as he may choose another
area to dig.
7. Do not allow your pet in the yard unsupervised until he has
completely stopped digging.
Chasing
Chasing is an instinctive behavior stimulated by moving objects. Some dogs have a particularly
strong desire to chase that can put them in harm’s way and leave you helpless. Never allow
your dog off the leash or out of a contained area until he has learned the “Recall” command,
regardless of the distraction. Be consistent and correct your dog every time he chases something.
It is vitally important that you and your dog remain safe while carrying out
this training. Your dog should be on a strong leash, long enough for him to
attempt to chase an object, but short enough for him not to reach a road or
other unsafe area. You must also be physically strong enough to restrain your
dog when he tries to chase.
1. Choose the Intensity Level one step higher than your dog’s Recognition Level.
2. Set up a scenario where your dog is enticed to chase an object. Common items could be
cars, motorcycles, bicycles, etc. (do not use toys).
3. When the object passes in front of your dog, make sure to hold the leash with a firm grip.
As soon as your dog begins to chase the object, give the “Recall” command and press and
hold the Tone B and Stimulation Button until he stops. If he fails to stop, restrain him with the
leash before he reaches danger.
4. When your dog stops chasing the object, immediately release the button, walk backwards
and give the command “Recall.” Praise your dog as he comes to you.
5. If your dog ignores the stimulation, repeat using a higher level of stimulation.
6. Repeat the process until your dog responds consistently to the “Recall” command.

www.petsafe.net 17
Frequently Asked Questions
Is the stimulation safe for
my pet?
:
While the stimulation is unpleasant, it is harmless to your pet.
Electronic training devices require interaction and training
from the owner to achieve desired results.
How old does a pet have
to be before using the
Stubborn Dog Trainer?
:
Your pet should be able to learn basic obedience commands
such as “Sit” or “Stay” and be at least 6 months old before
using the Trainer. The Receiver Collar may be too large for
dogs under 8 lbs.
Once my pet is trained
and has been obeying my
commands, will he have
to continue to wear the
Receiver Collar?
:
Probably not. He may need to wear the Receiver Collar from
time to time for reinforcement.
Is the Receiver Collar
waterproof?
:
Yes. If the rechargeable battery pack ever needs to be
replaced, make sure the o-ring and o-ring groove are free
from dirt and debris.
Can I use the Stubborn
Dog Trainer with more
than one pet?
:
Yes, Add-A-Dog®Receiver Collars must be purchased and
the Handheld Remote must be changed to Modes 6, 7 or 8.
Will I get exactly 400 yards
of range with the Stubborn
Dog Trainer?
:
The range you get with your Stubborn Dog Trainer will
vary according to terrain, weather, vegetation, as well as
transmission from other radio devices. To get the maximum
amount of range, please refer to “How the System Works”
section of this guide.
How long can I
continuously deliver
stimulation to my pet?
:
The maximum amount of time you can press a Continuous
Stimulation Button and deliver stimulation to your pet is 8
seconds. After eight seconds, the Handheld Remote will
time-out, and the Continuous Stimulation Button must be
released and pressed again.

18 Customer Care Center 1-800-732-2677
Troubleshooting
My pet is not responding
when I press a button.
:Check to see if the Receiver Collar has been turned on.
:If your range has reduced from the first time you have used
it, please check to see if the battery is low in either the
Handheld Remote or Receiver Collar.
:Many factors can impact the range you have with the
Stubborn Dog Trainer. For a list of these factors, please refer
to “How the System Works”.
:You can verify the Receiver Collar is delivering stimulation to
your pet by placing the Test Light, enclosed in your kit, on the
Receiver Collar. Please refer to the “Test Light Instructions”
section for details.
:Increase the Intensity Dial. Refer to “Find the Best Stimulation
Level For Your Pet” for more information.
:Make sure the Receiver Collar’s Contact Points are placed
snugly against your pet’s skin. Refer to “Fit the Receiver
Collar” for more information.
:If you notice your operating time dropping to about half
the original time, your Receiver Collar battery needs to be
replaced. Contact the Customer Care Center to purchase a
new one.
The Receiver Collar will
not turn on.
:
Make sure the Receiver Collar has been charged. For the
initial charge, be sure to charge it for 24 hours. Subsequent
charges only take 12 hours.
The Receiver Collar is
not responding to the
Handheld Remote.
:
Verify the Receiver Collar has been turned on. Refer to
“Turning the Receiver Collar On and Off”.
:Refer to “Reset the Receiver Collar.”
Test Light Instructions
1. Turn the Receiver Collar on.
2. Hold the Test Light Contacts to the Contact Points.
3. Press a Stimulation Button on the Handheld Remote.
4. The Test Light will flash. Note: At higher Stimulation
Levels, the Test Light will flash brighter.
5. Turn the Receiver Collar off.
Save the Test Light for future testing.
Note: If the Test Light does not flash, recharge the
battery and re-test. If Test Light still does not flash,
contact the Customer Care Center or visit our website
at www.petsafe.net.
Important: The Test Light Tool can be used to tighten the Contact Points. This Receiver Collar has
special waterproof Contact Points that will crack if they are over-tightened. If your Contact Points
ever become loose, do not turn them any more than one-quarter turn beyond finger tight.

www.petsafe.net 19
Customer Care International
USA & Canada - Tel: [phone]
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: [phone]
Monday - Friday 8:30 AM - 5 PM
New Zealand - Tel: [phone]
Monday - Friday 10:30 AM - 7 PM
This product has the benefit of a limited manufacturer’s warranty. Details of the warranty
applicable to this product and its terms can be found at www.petsafe.net and/or are available
by sending a stamped addressed envelope to PetSafe®Ltd. Redthorn House, Unit 9, Chorley
West Business Park, Ackhurst Road, Chorley, Lancashire PR7 1NL, United Kingdom.
Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance without modification of the terms,
conditions and notices contained herein. Usage of this product implies acceptance of all such
terms, conditions, and notices.
2. Proper Use
This Product is designed for use with pets where training is desired. The specific temperament of
your pet may not work with this product. We recommend that you not use this product if your pet
is less than 8 lb or under 6 months old, or if your pet is aggressive. If you are unsure whether this is
appropriate for your pet, please consult your veterinarian, certified trainer or contact our Customer
Care Center or visit our website at www.petsafe.net.
Proper use includes reviewing the entire Operating and Training Guide provided with your
product and any specific Caution statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device is not intended to harm,
injure, or provoke. Using this product in a way that is not intended could result in violation of
Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems®Corporation be liable for any direct, indirect, punitive, incidental,
special or consequential damages, or any damages whatsoever arising out of or connected with the
use or misuse of this Product. Buyer assumes all risks and liability from the use of this Product.
5. Modification of Terms and Conditions
Radio Systems®Corporation reserves the right to change the terms, conditions and notices under
which this Product is offered.
FCC/IC
This device complies with part 15 of the FCC Rules and Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
CAUTION: Modification or changes to this equipment not expressly approved by Radio Systems
Corporation®may void the user’s authority to operate the equipment.

20 Customer Care Center 1-800-732-2677
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a specific installation. If
interference does occur to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
:Reorient or relocate the receiving antenna.
:Increase the separation between the equipment and the receiver.
:Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
:Consult customer care, the dealer, or an experienced radio/TV technician for help.
Battery Disposal
Separate collection of spent batteries is required in many regions; check the regulations in
your area before discarding spent batteries. At the end of the product life, please contact our
Customer Care Center to receive instructions on proper disposal of the unit. Please do not
dispose of the unit in household or municipal waste. For a listing of Customer Care Center
telephone numbers in your area, visit our website at www.petsafe.net.
Perchlorate Battery
Perchlorate Material – special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Warranty
One Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the
warranty applicable to this Product and its terms can be found at www.petsafe.net.
Australia/New Zealand - In compliance with the Australian Consumer Law, Warranties Against
Defects, effective January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”)
warrants to the original retail purchaser, and not any other purchaser or subsequent owner, that its
Product, when subject to normal and proper residential use, will be free from defects in material
or workmanship for a period of one (1) year from the purchase date. An “original retail consumer
purchaser” is a person or entity who originally purchases the Product, or a gift recipient of a new
Product that is unopened and in its original packaging. When serviced by Radio Systems Customer
Service, Radio Systems covers labor and parts for the first year of ownership; after the first year, a
service or upgrade charge will apply relative to replacement of the Product with new or refurbished
items at Radio System’s sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the
Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to
dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase
Products outside of Australia, New Zealand, or from an unauthorized dealer will need to return the
Product to the original place of purchase for any warranty issues.