Petsafe Drinkwell PWW00-13705 User manual

Stainless Multi-Pet Fountain
Operating Guide
PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING.
Model Number
PWW00-13705

Customer Care Center 1-800-732-26772
IMPORTANT SAFETY INFORMATION
Explanation of Attention Words and Symbols used in this guide
WARNING indicates a hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in harm to your pet.
NOTICE is used to address safe use practices not related to
personal injury.
When using electrical appliances, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and/or injury
to persons, including the following:
• To reduce the risk of injury, close supervision is necessary when an appliance is used by or
near children.
• To protect against electric shock, do not place electrical power cord or plug in water or
other liquids.
• Do not use outdoors. Do not run dry. For indoor household use only.
• Do not pull on the electrical power cord to remove the plug from the electrical outlet.
• To unplug, grasp the plug, not the electrical power cord.
• Do not operate any appliance if it has a damaged electrical power cord or plug, or if it is
malfunctioning or has been damaged. Call Customer Care Center immediately for further
instructions.
• For a portable appliance - To reduce the risk of electric shock, do not place or store an
appliance where it can fall or be pulled into a bath tub or sink.
• Always unplug any appliance when not in use, before putting on or taking off parts and
before cleaning.
• Do not use an appliance for anything other than its intended use.
• If the plug of this device gets wet, turn off the electricity to that electrical outlet. Do not
attempt to unplug.
• Examine this appliance after installation. Do not plug into electrical outlet if there is water
on the electrical power cord or plug.
• Always unplug any appliance when not in use, before putting on or taking off parts, and
before cleaning. Never pull on the electrical power cord to remove the plug from the wall
outlet.

www.petsafe.net 3
• Do not allow pets to chew on or swallow any parts. If you are concerned about the power
cord, purchase a cord conduit (a hard plastic protector) at any hardware store.
• The plastic fountain parts are BPA-FREE. However, some animals have been known
to be sensitive to plastic food and water containers. If your animal shows signs of an
allergic reaction to the plastic, please discontinue use until you have consulted with your
veterinarian.
• The fountain is intended to run continuously (always plugged into an electrical outlet), as
long as the water level is maintained and the fountain is cleaned regularly. Be sure to check
the fountain regularly to help prevent damage to the pump, as the water may get consumed
or evaporate causing the pump to run dry.
• Do not attempt repairs on the pump.
• To avoid the possibility of the plug or electrical outlet getting wet, the electrical outlet
should always be above the level of the fountain.
• If an extension cord is necessary, an extension cord with a proper rating should be used.
• The electrical use of this appliance is 2.5 watts.
• The use of attachments not recommended or sold by the manufacturer may cause an
unsafe condition. Do not modify the appliance.
• Do not install or store appliance where it will be exposed to weather or temperatures below
40° F.
• Read and observe all important notices listed on the appliance and in the packaging.
• Never wash the filter with soapy water as the soap residue will seep into the filter and
cannot be removed. Only rinse the filter with water.
SAVE THESE INSTRUCTIONS

Customer Care Center 1-800-732-26774
Thank you for choosing the PetSafe®Brand. You and your pet deserve a companionship
that includes memorable moments and a shared understanding together. Our products
and training tools enhance the relationship between pets and their owners. If you have any
questions about our products or training your pet, please visit our website at www.petsafe.
net or contact our Customer Care Center at 1-800-732-2677.
PRODUCT WARRANTY
To get the most protection out of your warranty, please register your product within 30 days
at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s full
warranty and should you ever need to call the Customer Care Center, we will be able to help
you faster. Most importantly, PetSafe® Brand will never give or sell your valuable information
to anyone. Complete warranty information is available online at www.petsafe.net
Adjustable Flow
Control Cap
Replaceable Charcoal
Filter
Interchangeable
Spout Rings
Stainless Steel Design
Cord Clips
Dishwasher Safe
(excluding pump)
Receiving Ramp
Multiple Free-Falling Streams
128 oz. Water Capacity
Low-Voltage (12V) System
Submersible Pump
Replaceable Foam Filter
Features
Table of Contents
Features............................................................................................................................ 4
Components..................................................................................................................... 5
Key Definitions ................................................................................................................. 5
OPERATING GUIDE.......................................................................................................... 6
Fountain Disassembly & Cleaning.................................................................................... 8
Pump Maintenance .......................................................................................................... 9
Fountain Reassembly..................................................................................................... 10
The Fountain and Your Environment .............................................................................. 10
General Tips ................................................................................................................... 11
Troubleshooting.............................................................................................................. 11
Replacement Parts and Accessories ............................................................................. 11
Customer Care International .......................................................................................... 12
Terms of Use and Limitation of Liability ......................................................................... 12
Warranty ......................................................................................................................... 12

www.petsafe.net 5
Components
Key Definitions
Bowl: The stainless steel bowl is the foundation of the fountain. The circular bowl piece can be carried
by simply gripping underneath the sidewalls of the bowl.
Cone: The stainless steel cone serves as the housing for the fountain components and encloses the
pump from curious pets. The cone acts to reduce the splash and sound of the falling water.
Filter Housing: The filter housing slides into the opening at the top of the cone and its main purpose is
to hold the filter in place.
Charcoal Filter: The cylindrical charcoal filter features a pull-tab at the top and should be placed in the
filter housing with the tab facing upwards for easy placement and removal.
Filter Housing Cap: The filter housing cap is a screw on cap that attaches to the filter housing to keep
the charcoal filter in place. It serves as the base piece to attach the interchangeable spout rings & flow
control cap.
Foam Filter: The foam filter collects hair, debris and pet food before they reach the pump. It is
important to use the foam filter as it helps maintain proper pump function.
Spout Rings: The five interchangeable spout rings can be easily changed based upon your pet’s
preference and can provide up to 5 streams of water for multiple pet households.
Flow Control Cap: The flow control cap is attached to the top of the fountain and easily adjusts the
flow of water by turning the flow control cap to the left or right. Turn to the right, to increase the flow of
water. Turn to the left, to decrease the flow.
Pump: A small low voltage submersible aquarium pump that can be dismantled for cleaning. Important:
THE PUMP IS NOT DISHWASHER SAFE! Remove pump from fountain prior to cleaning. (See “Pump
Maintenance”). The pump cord features a detachable in-line plug for easy removal.
Cord Clips: The three plastic cord clips serve to cover the electrical power cord as it feeds over the rim
of the bowl and these cord clips are required to hold the cone piece in place.

Customer Care Center 1-800-732-26776
OPERATING GUIDE
1. As with any electrical device, check
the electrical power cord for any tears
or damage before use.
2. Make sure the in-line plug is
connected (Fig. 1).
3. Place the foam filter around the
pump. The rounded side of the foam
filter should be directly in front of the
faceplate on the pump. Make sure the
electrical power cord runs over the top
of the foam filter, not underneath it, as
this will keep the foam filter in place.
4. With the foam filter securely around
the pump, place the pump inside the
indention in the bowl. Position the
pump so that the circular opening
on the top, is in the upper right hand
corner or true center of the bowl
(Fig. 2). Press down on the pump to
engage the suction cups. Place the
intake tube into the circular opening
on the top of the pump (Fig. 3).
5. Align the cone so that the power cord
runs through the power cord notch
(Fig. 4) without moving the pump from
its original position. Once the power
cord is aligned, gently place the cone
piece into resting position.
6. Take the partially assembled filter
housing and remove the flow control
cap by gently lifting straight up - DO
NOT TWIST TO REMOVE (Fig. 5).
Gently lift up and remove the spout
ring to access the filter housing cap.
7. Rinse the charcoal filter thoroughly under cool water before
placing into the housing. This will remove any loose charcoal
dust, which is harmless to your pet. A small amount of
charcoal dust may be gradually released for the life of the filter.
This is normal and not harmful to your pet. The charcoal filter
should be replaced every two weeks for best performance.
Filters may need to be changed more frequently depending on
the number of pets using the pet fountain.
8. Unscrew filter housing cap and insert the filter into the filter
housing with the pull-tab facing up (Fig. 6). The filter will slide
easily into place. Next, screw on the filter housing cap.
9. Look into the cone opening and make sure the intake tube is
sticking straight up from the pump (Fig. 7). Carefully, insert the
filter housing into the cone opening and push straight down
(Fig. 8). By pushing the filter housing all the way down to the
rubber gasket, the housing should easily attach to the intake
tube.
• Do not use outdoors. Do not run dry. For
indoor household use only.
• Do not pull on the electrical power cord to
remove the plug from the electrical outlet.
• To unplug, grasp the plug, not the
electrical power cord.
Fig. 1
Fig. 2
Fig. 4
Fig. 3
Fig. 5
Fig. 6 Fig. 7
Fig. 8

www.petsafe.net 7
1. Select one of the five interchangeable spout rings based upon
your personal preference or your pet’s. Place the chosen spout
ring on top of filter housing cap and gently press down to
secure in place (Fig. 9).
2. On the filter housing cap, align the flow control cap with the
raised notches (Fig. 10). Press down gently and the flow control
cap will snap into place. With the flow control cap, you will be
able to easily adjust the intensity of the water flow. Turn the flow
control cap to the right to increase the flow of water and turn to
the left to decrease.
Note:
If you notice a decrease in the flow of the water that
is not corrected by increasing the flow control to max flow,
this may be an indication of a clogged and dirty filter and/
or the need to rinse and clean the filter housing. Consult the
“Fountain Disassembly and Cleaning” section of this manual
for details on cleaning and maintaining your fountain.
3. Take one of the plastic cord clips and align with the electrical
power cord hanging over the rim of the bowl. With the two-
prong end on the outside of the bowl (Fig. 11), slide the cord
clip all the way down until it clips onto the bottom of the bowl
(Fig. 12).
4. Take the other two plastic cord clips and attach them to the
bowl so that the three clips together form the three points of a
triangle (Fig. 13). This will lock the cone in place.
5. Place fountain in desired location. To properly pick up the
fountain, use both hands and grip underneath the sidewalls of
the bowl and lift.
6. Fill the fountain bowl with water. Make sure the water level is at
least to the minimum MIN (minimum) fill line so the pump does
not run dry. This will prime the pump for use. Do not fill the
fountain past the MAX (maximum) fill line.
Note:
Never pick up a full fountain by the center cone
piece! To take care of your floors, we suggest to always use a
protective mat or other durable, water resistant surface. This
will help protect your floor from any water that may splash out
from your pet’s use of the fountain.
7. Before plugging the fountain into electricity, make sure the
power cord and your hands are completely dry. Plug the
fountain in to a standard wall outlet.
8. Add water as needed. Never let the water level fall lower than
the MIN (minimum) fill line (approximately 25 mm above the
bottom of the bowl) or the pump may fail. Replacement pumps
are sold separately by contacting the Customer Care Center at
1-800-732-2677 or visit www.petsafe.net.
Fig. 10
Fig. 9
Fig. 11
Fig. 13
Fig. 12

Customer Care Center 1-800-732-26778
Fountain Disassembly & Cleaning
• Fountain must be cleaned to continue working normally.
• Never wash the filter with soapy water as the soap residue will seep into
the filter and cannot be removed. Only rinse the filter with water.
CHARCOAL FILTER: Replace the charcoal filter every two to four weeks.
• Replace filters more frequently when using the fountain for multiple pets or pets that
produce a lot of saliva.
• Always rinse the charcoal filter prior to use.
• A small amount of charcoal dust may be released for the life of the filter, this is normal and
is not harmful to your pet.
• Filter subscriptions now available! Get fountain filters automatically and conveniently
delivered right to your door when you need them. Free shipping and 5% discount
included. Visit http://store.petsafe.net/accessories/pet-care/fountains/l/filters call our
Customer Care Center at 1-866-738-4379.
FOAM FILTER: Replace the foam filter every one to two months.
• If you do not intend to replace the filter at the time of cleaning,
rinse the foam filter thoroughly with fresh water.
PET FOUNTAIN: Clean the fountain once a week.
1. Unplug fountain from electrical source and disconnect the in-
line plug (Fig. 14).
2. Remove the flow control cap and spout ring.
3. Next, remove the three cord clips by gently pulling the two-
prong clip up and away from the bottom of the bowl. Set the
cord clips aside.
4. While holding the cone steady, wrap your thumb and two fingers around the top of the
filter housing and lift up to remove. If the filter housing is too tight and not moving easily,
try twisting the housing back and forth in a circular motion until it loosens up enough to
remove. Lift the piece up and set aside. Most likely, the intake tube will still be attached to
the bottom of the filter housing.
5. Lift up the stainless steel cone and set aside for cleaning.
6. Reach in the bowl and lift up the pump, remove and set aside for cleaning.
7. Remove the foam filter from the pump. Clean away any hair, debris or pet food that may
have accumulated on the faceplate of the pump (See “Pump Maintenance” for detailed
cleaning instructions for the pump).
8. While holding underneath the sidewalls of the bowl, empty the water out of the fountain.
9. Clean the fountain parts with warm water and soap. You can also put the fountain in the
dishwasher.
Note:
Do not use any abrasive cleaning solutions, sponges, or pads that could
potentially scratch the stainless steel parts. Remove the pump before placing the
fountain in the dishwasher. DO NOT PLACE PUMP IN DISHWASHER!
9. If you have trouble reaching certain spots or hard-to-reach corners, try using a cotton
swab or purchase the Drinkwell® Cleaning Kit, a 3-Piece Brush kit. To purchase a
cleaning kit, visit our website at www.petsafe.net or to call the Customer Care Center at
1-800-732-2677.
Fig. 14

www.petsafe.net 9
Pump Maintenance
Note:
Cleaning the pump is essential to the longevity of the fountain, as well as the
cleanliness of the water. Clean the pump every two weeks. Warranty may be voided if the
pump’s motor is not cleaned regularly.
1. Remove pump from the fountain as explained in the
“Fountain Disassembly and Cleaning” section.
2. Remove the faceplate by using your thumb and
forefinger to gently squeeze on both sides of the
faceplate and pull off. It may be necessary to insert
a fingernail into the seam of the faceplate to pry it off
(Fig. 15).
3. Next, remove the stator by placing your fingernail
underneath the small lip located on the narrow side
of teardrop-shaped stator (Fig. 16) and pull out to
remove.
4. Once the stator is removed, remove the impeller
(white, 3-bladed propeller). The impeller is held in
place by a magnet, simply use a fingernail to get
underneath a blade and lift out (Fig. 17).
5. Once the pump is completely disassembled, you
can clean the parts with warm water and soap.
Use a cotton swab or the “motor brush” from the
Drinkwell®Cleaning Kit to clean inside the pump’s
motor cavity and remove any build-up (Fig. 18).
For added disinfecting and hard water removal,
clean the pump’s motor with a diluted white vinegar
solution (20% white vinegar and 80% water).
6. Once the parts are clean you can reassemble the
pump for use.
a) Replace the impeller.
b) Replace the stator.
c) Replace the faceplate.
Fig. 15
Stator
Pull-Tab
Fig. 16
Fig. 17
Stator FaceplatePump Impeller
Fig. 18

Customer Care Center 1-800-732-267710
Fountain Reassembly
1. Place the foam filter around the pump. The rounded side of
the foam filter should be directly in front of the faceplate on the
pump. Make sure the electrical power cord runs over the top of
the foam filter, not underneath it, as this will keep the foam filter
in place.
2. Replace the pump into its original location (Fig. 19). Be sure
that the circular opening on the top of the pump is positioned
in the bowl’s true center or the intake tube will not properly
align with the housing. Gently push down to engage the suction
cups.
3. Replace the intake tube into the circular opening on the top of
the pump (Fig. 20).
4. Align the cone so that the power cord runs through the cord
notch while keeping the pump in its original position. Once the
power cord is aligned (Fig. 21), gently place the cone piece into
resting position.
5. After cleaning your fountain, it is a good idea to replace your
filter with a new one. Rinse charcoal filter prior to use. After
replacing the charcoal filter, screw on the filter housing cap.
6. Look into the cone opening and make sure the intake tube is
sticking straight up from the pump. Carefully, insert the filter
housing into the cone opening and push straight down. By
pushing the filter housing all the way down to the rubber gasket,
the housing should easily attach to the intake tube.
7. Choose your preferred spout ring (1 spout up to 5 spouts) and
place on top of the filter housing cap, press it gently into place.
Be sure it is pushed down evenly all the way around.
8. Replace the flow control cap by aligning the flow control cap
with the notches on the filter housing cap. Gently push down to
secure in place.
9. Attach the three cord clips around the base of the fountain to
hide the electrical power cord and secure the cone piece into
place.
10.Place fountain in desired location. To properly pick up the fountain, use both hands and
grip underneath the sidewalls of the bowl and lift.
Note:
Never pick up a full fountain by the center cone piece! To take care of your
floors, we suggest to always use a protective mat or other durable, water resistant
surface. This will help protect your floor from any water that may splash out from your
pet’s use of the fountain.
11.Fill the fountain bowl with water. Make sure the water level is at least to the minimum MIN
(minimum) fill line so the pump does not run dry. This will prime the pump for use. Do not
fill the fountain past the MAX (maximum) fill line.
12.Before plugging the fountain into electricity, make sure the power cord and your hands
are completely dry. Plug the fountain in to a standard wall outlet.
Fig. 19
Fig. 21
Fig. 20

www.petsafe.net 11
The Fountain and Your Environment
If you live in a humid environment and have problems with mold or algae, soak all fountain
parts in a diluted vinegar solution (20% White Vinegar and 80% Water) for 10 minutes after
regular cleaning. Also, pour the diluted vinegar solution into the pump’s motor cavity.
If you have hard water, small white mineral deposits may form on or inside the pump. This
can eventually prevent the impeller from turning properly. To avoid replacement or damage to
the pump, please take the following precautions:
• Clean the pump more frequently.
• Clean the pump with a diluted vinegar solution weekly.
• Use bottled water instead of tap water.
General Tips
• When being introduced to the fountain, your pet may be cautious of this new and unusual
object. After beginning operation of your fountain, simply allow your pet to adjust at his or
her own pace. Some pets may take several days or longer to begin use, while others will
start right away.
• Your pet may prefer that the fountain be placed away from their normal feeding area. Try
placing it in another location, such as a different area of the kitchen or in a bathroom or
utility room.
• Add ice cubes to the bowl for refreshing, ice-cold running water.
Troubleshooting
The answers to these questions should help you solve most problems you may have with the
pet fountain. If they do not, please contact our Customer Care Center at 1-800-732-2677.
TROUBLESHOOTING
PROBLEM SOLUTION
Pump is not working or
low flow
•The pump needs to be taken apart and cleaned every two
weeks. A video detailing how to properly clean the pump is
available on our website www.petsafe.net
•When replacing filters, rinse with cold water and tap a
couple of times to redistribute granulated carbon.
Rubber gasket is missing
from packaging
•The gasket comes already installed on the filter housing
Fountain is loud, gurgling •Check water level. If fountain gets too low the pump will
have to work harder causing it to be louder than normal.
•Take apart and clean pump.
Fountain seems dirty even
after cleaning
• If you have hard water, small white mineral deposits may
form on or inside the pump. Clean with white vinegar
and allow to soak in diluted vinegar for approximately 20
minutes.
There’s black dirt in the
bowl.
• This black stuff is loose charcoal from the filter and is
completely harmless for your pet to drink. Rinse the filter in
cold water before placing it in the fountain to prevent this.
The fountain feels slimy. • The slimy feeling may be caused by your pet’s saliva.
Change the water and clean your fountain more frequently
to prevent this.
The adaptor is warm to the
touch.
• Unplug the fountain and plug it into a surge protector.

Customer Care Center 1-800-732-267712
Replacement Parts and Accessories
Replacement parts or accessories for your fountain can be purchased by visiting
www.petsafe.net or by contacting our Customer Care Center at 1-800-732-2677.
Filter subscriptions now available! Get fountain filters automatically and conveniently
delivered right to your door when you need them. Free shipping and 5% discount
included. Visit http://store.petsafe.net/accessories/pet-care/fountains/l/filters call our
Customer Care Center at 1-866-738-4379.
Part Description Replacement Part Number
Drinkwell® Charcoal Filters- 3-Pack PAC00-13712
Drinkwell® 360 & Ceramic Foam Replacement Pre-
Filters - 2-Pack
PAC00-13711
Drinkwell® Cleaning Kit CKPH
Drinkwell® Replacement Pump PAC00-13206
Drinkwell® 360 Stainless Steel Plumbing Kit PAC00-13118
Drinkwell® 360 Stainless Steel Multi-Streams Kit PAC00-13119
Drinkwell® 360 Stainless Steel Flow Adjustment Kit PAC00-13117
Drinkwell® 360 Stainless Steel Cone Locks PAC00-13116

www.petsafe.net 13
Customer Care International
USA & Canada - Tel: [phone]
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: [phone]
Monday - Friday 8:30 AM - 5 PM
New Zealand - Tel: [phone]
Monday - Friday 10:30 AM - 7 PM
Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance without modification of the
terms, conditions and notices contained herein. Usage of this product implies acceptance of all
such terms, conditions, and notices.
2. Proper Use
If you are unsure whether this is appropriate for your pet, please consult your veterinarian, contact
our Customer Care Center or visit our website at www.petsafe.net. Proper use includes reviewing the
entire Operating Guide provided with your product and any specific Caution statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. Using this product in a way that is not intended
could result in violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems
®
Corporation be liable for any direct, indirect, punitive, incidental,
special or consequential damages, or any damages whatsoever arising out of or connected with
the use or misuse of this Product. Buyer assumes all risks and liability from the use of this Product.
5. Modification of Terms and Conditions
Radio Systems®Corporation reserves the right to change the terms, conditions and notices
under which this Product is offered.
Warranty
One year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the
warranty applicable to this Product and its terms can be found at www.petsafe.net and/ or
are available by contacting your local Customer Care Center.
• Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square,
Dundalk, Co. Louth, Ireland
• Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties
Against Defects, effective January 1, 2012, warranty details of this Product are as follows:
One year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio
Systems”) warrants to the original retail purchaser, and not any other purchaser or
subsequent owner, that its Product, when subject to normal and proper residential use,
will be free from defects in material or workmanship for a period of one (1) year from the
purchase date. An “original retail consumer purchaser” is a person or entity who originally
purchases the Product, or a gift recipient of a new Product that is unopened and in its
original packaging. When serviced by Radio Systems Customer Service, Radio Systems
covers labor and parts for one year of ownership; after the first year, a service or upgrade
charge will apply relative to replacement of the Product with new or refurbished items at
Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which
the Radio Systems Product is installed. This Limited Warranty excludes accidental damage

Customer Care Center 1-800-732-267714
due to dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who
purchase products outside of Australia, New Zealand, or from an unauthorized dealer will
need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for
change of mind, or for any other reason outside of these Warranty terms.
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty
Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio
Systems will not repair or replace faulty components. Radio Systems requests the Consumer
to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number,
prior to sending the Product. Failure to do so may delay in the repair or replacement of the
Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio
Systems will organise for a replacement to be sent in advance of returning the faulty Product.
A Post Bag will be included with the replacement Product for the return of the faulty Product.
The Product must be returned within 7 days of receiving the replacement. If the Product is
deemed to be faulty after 30 days from the date of original purchase, the consumer will be
required to return the Product to Radio Systems at the consumer’s own expense. Radio
Systems will test and replace the faulty unit or its components and return to the consumer
free of charge, provided the Product is within its said warranty period. This warranty is in
addition to other rights and remedies available to you under the law. Radio Systems goods
come with guarantees that cannot be excluded under the Australia Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
Should you have any queries or require any further information, please contact our Customer
Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
Covered by: U.S. Patents No. 5,799,609 / 5,842,437

www.petsafe.net 15

Radio Systems®Corporation
10427 PetSafe Way
Knoxville, TN 37932
1-800-732-2677
www.petsafe.net
400-1676
©2015 Radio Systems Corporation