Petsafe Drinkwell PWW00-13705 User manual

Stainless Multi-Pet Fountain
Operating Guide
PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING.
Model Number
PWW00-13705

Customer Care Center 1-800-732-26772
IMPORTANT SAFETY INFORMATION
Explanation of Attention Words and Symbols used in this guide
WARNING indicates a hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in harm to your pet.
NOTICE is used to address safe use practices not related to
personal injury.
When using electrical appliances, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and/or injury
to persons, including the following:
• To reduce the risk of injury, close supervision is necessary when an appliance is used by or
near children.
• To protect against electric shock, do not place electrical power cord or plug in water or
other liquids.
• Do not use outdoors. Do not run dry. For indoor household use only.
• Do not pull on the electrical power cord to remove the plug from the electrical outlet.
• To unplug, grasp the plug, not the electrical power cord.
• Do not operate any appliance if it has a damaged electrical power cord or plug, or if it is
malfunctioning or has been damaged. Call Customer Care Center immediately for further
instructions.
• For a portable appliance - To reduce the risk of electric shock, do not place or store an
appliance where it can fall or be pulled into a bath tub or sink.
• Always unplug any appliance when not in use, before putting on or taking off parts and
before cleaning.
• Do not use an appliance for anything other than its intended use.
• If the plug of this device gets wet, turn off the electricity to that electrical outlet. Do not
attempt to unplug.
• Examine this appliance after installation. Do not plug into electrical outlet if there is water
on the electrical power cord or plug.
• Always unplug any appliance when not in use, before putting on or taking off parts, and
before cleaning. Never pull on the electrical power cord to remove the plug from the wall
outlet.

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• Do not allow pets to chew on or swallow any parts. If you are concerned about the power
cord, purchase a cord conduit (a hard plastic protector) at any hardware store.
• The plastic fountain parts are BPA-FREE. However, some animals have been known
to be sensitive to plastic food and water containers. If your animal shows signs of an
allergic reaction to the plastic, please discontinue use until you have consulted with your
veterinarian.
• The fountain is intended to run continuously (always plugged into an electrical outlet), as
long as the water level is maintained and the fountain is cleaned regularly. Be sure to check
the fountain regularly to help prevent damage to the pump, as the water may get consumed
or evaporate causing the pump to run dry.
• Do not attempt repairs on the pump.
• To avoid the possibility of the plug or electrical outlet getting wet, the electrical outlet
should always be above the level of the fountain.
• If an extension cord is necessary, an extension cord with a proper rating should be used.
• The electrical use of this appliance is 2.5 watts.
• The use of attachments not recommended or sold by the manufacturer may cause an
unsafe condition. Do not modify the appliance.
• Do not install or store appliance where it will be exposed to weather or temperatures below
40° F.
• Read and observe all important notices listed on the appliance and in the packaging.
• Never wash the filter with soapy water as the soap residue will seep into the filter and
cannot be removed. Only rinse the filter with water.
SAVE THESE INSTRUCTIONS

Customer Care Center 1-800-732-26774
Thank you for choosing the PetSafe®Brand. You and your pet deserve a companionship
that includes memorable moments and a shared understanding together. Our products
and training tools enhance the relationship between pets and their owners. If you have any
questions about our products or training your pet, please visit our website at www.petsafe.
net or contact our Customer Care Center at 1-800-732-2677.
PRODUCT WARRANTY
To get the most protection out of your warranty, please register your product within 30 days
at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s full
warranty and should you ever need to call the Customer Care Center, we will be able to help
you faster. Most importantly, PetSafe® Brand will never give or sell your valuable information
to anyone. Complete warranty information is available online at www.petsafe.net
Adjustable Flow
Control Cap
Replaceable Charcoal
Filter
Interchangeable
Spout Rings
Stainless Steel Design
Cord Clips
Dishwasher Safe
(excluding pump)
Receiving Ramp
Multiple Free-Falling Streams
128 oz. Water Capacity
Low-Voltage (12V) System
Submersible Pump
Replaceable Foam Filter
Features
Table of Contents
Features............................................................................................................................ 4
Components..................................................................................................................... 5
Key Definitions ................................................................................................................. 5
OPERATING GUIDE.......................................................................................................... 6
Fountain Disassembly & Cleaning.................................................................................... 8
Pump Maintenance .......................................................................................................... 9
Fountain Reassembly..................................................................................................... 10
The Fountain and Your Environment .............................................................................. 10
General Tips ................................................................................................................... 11
Troubleshooting.............................................................................................................. 11
Replacement Parts and Accessories ............................................................................. 11
Customer Care International .......................................................................................... 12
Terms of Use and Limitation of Liability ......................................................................... 12
Warranty ......................................................................................................................... 12

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Components
Key Definitions
Bowl: The stainless steel bowl is the foundation of the fountain. The circular bowl piece can be carried
by simply gripping underneath the sidewalls of the bowl.
Cone: The stainless steel cone serves as the housing for the fountain components and encloses the
pump from curious pets. The cone acts to reduce the splash and sound of the falling water.
Filter Housing: The filter housing slides into the opening at the top of the cone and its main purpose is
to hold the filter in place.
Charcoal Filter: The cylindrical charcoal filter features a pull-tab at the top and should be placed in the
filter housing with the tab facing upwards for easy placement and removal.
Filter Housing Cap: The filter housing cap is a screw on cap that attaches to the filter housing to keep
the charcoal filter in place. It serves as the base piece to attach the interchangeable spout rings & flow
control cap.
Foam Filter: The foam filter collects hair, debris and pet food before they reach the pump. It is
important to use the foam filter as it helps maintain proper pump function.
Spout Rings: The five interchangeable spout rings can be easily changed based upon your pet’s
preference and can provide up to 5 streams of water for multiple pet households.
Flow Control Cap: The flow control cap is attached to the top of the fountain and easily adjusts the
flow of water by turning the flow control cap to the left or right. Turn to the right, to increase the flow of
water. Turn to the left, to decrease the flow.
Pump: A small low voltage submersible aquarium pump that can be dismantled for cleaning. Important:
THE PUMP IS NOT DISHWASHER SAFE! Remove pump from fountain prior to cleaning. (See “Pump
Maintenance”). The pump cord features a detachable in-line plug for easy removal.
Cord Clips: The three plastic cord clips serve to cover the electrical power cord as it feeds over the rim
of the bowl and these cord clips are required to hold the cone piece in place.

Customer Care Center 1-800-732-26776
OPERATING GUIDE
1. As with any electrical device, check
the electrical power cord for any tears
or damage before use.
2. Make sure the in-line plug is
connected (Fig. 1).
3. Place the foam filter around the
pump. The rounded side of the foam
filter should be directly in front of the
faceplate on the pump. Make sure the
electrical power cord runs over the top
of the foam filter, not underneath it, as
this will keep the foam filter in place.
4. With the foam filter securely around
the pump, place the pump inside the
indention in the bowl. Position the
pump so that the circular opening
on the top, is in the upper right hand
corner or true center of the bowl
(Fig. 2). Press down on the pump to
engage the suction cups. Place the
intake tube into the circular opening
on the top of the pump (Fig. 3).
5. Align the cone so that the power cord
runs through the power cord notch
(Fig. 4) without moving the pump from
its original position. Once the power
cord is aligned, gently place the cone
piece into resting position.
6. Take the partially assembled filter
housing and remove the flow control
cap by gently lifting straight up - DO
NOT TWIST TO REMOVE (Fig. 5).
Gently lift up and remove the spout
ring to access the filter housing cap.
7. Rinse the charcoal filter thoroughly under cool water before
placing into the housing. This will remove any loose charcoal
dust, which is harmless to your pet. A small amount of
charcoal dust may be gradually released for the life of the filter.
This is normal and not harmful to your pet. The charcoal filter
should be replaced every two weeks for best performance.
Filters may need to be changed more frequently depending on
the number of pets using the pet fountain.
8. Unscrew filter housing cap and insert the filter into the filter
housing with the pull-tab facing up (Fig. 6). The filter will slide
easily into place. Next, screw on the filter housing cap.
9. Look into the cone opening and make sure the intake tube is
sticking straight up from the pump (Fig. 7). Carefully, insert the
filter housing into the cone opening and push straight down
(Fig. 8). By pushing the filter housing all the way down to the
rubber gasket, the housing should easily attach to the intake
tube.
• Do not use outdoors. Do not run dry. For
indoor household use only.
• Do not pull on the electrical power cord to
remove the plug from the electrical outlet.
• To unplug, grasp the plug, not the
electrical power cord.
Fig. 1
Fig. 2
Fig. 4
Fig. 3
Fig. 5
Fig. 6 Fig. 7
Fig. 8

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1. Select one of the five interchangeable spout rings based upon
your personal preference or your pet’s. Place the chosen spout
ring on top of filter housing cap and gently press down to
secure in place (Fig. 9).
2. On the filter housing cap, align the flow control cap with the
raised notches (Fig. 10). Press down gently and the flow control
cap will snap into place. With the flow control cap, you will be
able to easily adjust the intensity of the water flow. Turn the flow
control cap to the right to increase the flow of water and turn to
the left to decrease.
Note:
If you notice a decrease in the flow of the water that
is not corrected by increasing the flow control to max flow,
this may be an indication of a clogged and dirty filter and/
or the need to rinse and clean the filter housing. Consult the
“Fountain Disassembly and Cleaning” section of this manual
for details on cleaning and maintaining your fountain.
3. Take one of the plastic cord clips and align with the electrical
power cord hanging over the rim of the bowl. With the two-
prong end on the outside of the bowl (Fig. 11), slide the cord
clip all the way down until it clips onto the bottom of the bowl
(Fig. 12).
4. Take the other two plastic cord clips and attach them to the
bowl so that the three clips together form the three points of a
triangle (Fig. 13). This will lock the cone in place.
5. Place fountain in desired location. To properly pick up the
fountain, use both hands and grip underneath the sidewalls of
the bowl and lift.
6. Fill the fountain bowl with water. Make sure the water level is at
least to the minimum MIN (minimum) fill line so the pump does
not run dry. This will prime the pump for use. Do not fill the
fountain past the MAX (maximum) fill line.
Note:
Never pick up a full fountain by the center cone
piece! To take care of your floors, we suggest to always use a
protective mat or other durable, water resistant surface. This
will help protect your floor from any water that may splash out
from your pet’s use of the fountain.
7. Before plugging the fountain into electricity, make sure the
power cord and your hands are completely dry. Plug the
fountain in to a standard wall outlet.
8. Add water as needed. Never let the water level fall lower than
the MIN (minimum) fill line (approximately 25 mm above the
bottom of the bowl) or the pump may fail. Replacement pumps
are sold separately by contacting the Customer Care Center at
1-800-732-2677 or visit www.petsafe.net.
Fig. 10
Fig. 9
Fig. 11
Fig. 13
Fig. 12

Customer Care Center 1-800-732-26778
Fountain Disassembly & Cleaning
• Fountain must be cleaned to continue working normally.
• Never wash the filter with soapy water as the soap residue will seep into
the filter and cannot be removed. Only rinse the filter with water.
CHARCOAL FILTER: Replace the charcoal filter every two to four weeks.
• Replace filters more frequently when using the fountain for multiple pets or pets that
produce a lot of saliva.
• Always rinse the charcoal filter prior to use.
• A small amount of charcoal dust may be released for the life of the filter, this is normal and
is not harmful to your pet.
• Filter subscriptions now available! Get fountain filters automatically and conveniently
delivered right to your door when you need them. Free shipping and 5% discount
included. Visit http://store.petsafe.net/accessories/pet-care/fountains/l/filters call our
Customer Care Center at 1-866-738-4379.
FOAM FILTER: Replace the foam filter every one to two months.
• If you do not intend to replace the filter at the time of cleaning,
rinse the foam filter thoroughly with fresh water.
PET FOUNTAIN: Clean the fountain once a week.
1. Unplug fountain from electrical source and disconnect the in-
line plug (Fig. 14).
2. Remove the flow control cap and spout ring.
3. Next, remove the three cord clips by gently pulling the two-
prong clip up and away from the bottom of the bowl. Set the
cord clips aside.
4. While holding the cone steady, wrap your thumb and two fingers around the top of the
filter housing and lift up to remove. If the filter housing is too tight and not moving easily,
try twisting the housing back and forth in a circular motion until it loosens up enough to
remove. Lift the piece up and set aside. Most likely, the intake tube will still be attached to
the bottom of the filter housing.
5. Lift up the stainless steel cone and set aside for cleaning.
6. Reach in the bowl and lift up the pump, remove and set aside for cleaning.
7. Remove the foam filter from the pump. Clean away any hair, debris or pet food that may
have accumulated on the faceplate of the pump (See “Pump Maintenance” for detailed
cleaning instructions for the pump).
8. While holding underneath the sidewalls of the bowl, empty the water out of the fountain.
9. Clean the fountain parts with warm water and soap. You can also put the fountain in the
dishwasher.
Note:
Do not use any abrasive cleaning solutions, sponges, or pads that could
potentially scratch the stainless steel parts. Remove the pump before placing the
fountain in the dishwasher. DO NOT PLACE PUMP IN DISHWASHER!
9. If you have trouble reaching certain spots or hard-to-reach corners, try using a cotton
swab or purchase the Drinkwell® Cleaning Kit, a 3-Piece Brush kit. To purchase a
cleaning kit, visit our website at www.petsafe.net or to call the Customer Care Center at
1-800-732-2677.
Fig. 14

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Pump Maintenance
Note:
Cleaning the pump is essential to the longevity of the fountain, as well as the
cleanliness of the water. Clean the pump every two weeks. Warranty may be voided if the
pump’s motor is not cleaned regularly.
1. Remove pump from the fountain as explained in the
“Fountain Disassembly and Cleaning” section.
2. Remove the faceplate by using your thumb and
forefinger to gently squeeze on both sides of the
faceplate and pull off. It may be necessary to insert
a fingernail into the seam of the faceplate to pry it off
(Fig. 15).
3. Next, remove the stator by placing your fingernail
underneath the small lip located on the narrow side
of teardrop-shaped stator (Fig. 16) and pull out to
remove.
4. Once the stator is removed, remove the impeller
(white, 3-bladed propeller). The impeller is held in
place by a magnet, simply use a fingernail to get
underneath a blade and lift out (Fig. 17).
5. Once the pump is completely disassembled, you
can clean the parts with warm water and soap.
Use a cotton swab or the “motor brush” from the
Drinkwell®Cleaning Kit to clean inside the pump’s
motor cavity and remove any build-up (Fig. 18).
For added disinfecting and hard water removal,
clean the pump’s motor with a diluted white vinegar
solution (20% white vinegar and 80% water).
6. Once the parts are clean you can reassemble the
pump for use.
a) Replace the impeller.
b) Replace the stator.
c) Replace the faceplate.
Fig. 15
Stator
Pull-Tab
Fig. 16
Fig. 17
Stator FaceplatePump Impeller
Fig. 18

Customer Care Center 1-800-732-267710
Fountain Reassembly
1. Place the foam filter around the pump. The rounded side of
the foam filter should be directly in front of the faceplate on the
pump. Make sure the electrical power cord runs over the top of
the foam filter, not underneath it, as this will keep the foam filter
in place.
2. Replace the pump into its original location (Fig. 19). Be sure
that the circular opening on the top of the pump is positioned
in the bowl’s true center or the intake tube will not properly
align with the housing. Gently push down to engage the suction
cups.
3. Replace the intake tube into the circular opening on the top of
the pump (Fig. 20).
4. Align the cone so that the power cord runs through the cord
notch while keeping the pump in its original position. Once the
power cord is aligned (Fig. 21), gently place the cone piece into
resting position.
5. After cleaning your fountain, it is a good idea to replace your
filter with a new one. Rinse charcoal filter prior to use. After
replacing the charcoal filter, screw on the filter housing cap.
6. Look into the cone opening and make sure the intake tube is
sticking straight up from the pump. Carefully, insert the filter
housing into the cone opening and push straight down. By
pushing the filter housing all the way down to the rubber gasket,
the housing should easily attach to the intake tube.
7. Choose your preferred spout ring (1 spout up to 5 spouts) and
place on top of the filter housing cap, press it gently into place.
Be sure it is pushed down evenly all the way around.
8. Replace the flow control cap by aligning the flow control cap
with the notches on the filter housing cap. Gently push down to
secure in place.
9. Attach the three cord clips around the base of the fountain to
hide the electrical power cord and secure the cone piece into
place.
10.Place fountain in desired location. To properly pick up the fountain, use both hands and
grip underneath the sidewalls of the bowl and lift.
Note:
Never pick up a full fountain by the center cone piece! To take care of your
floors, we suggest to always use a protective mat or other durable, water resistant
surface. This will help protect your floor from any water that may splash out from your
pet’s use of the fountain.
11.Fill the fountain bowl with water. Make sure the water level is at least to the minimum MIN
(minimum) fill line so the pump does not run dry. This will prime the pump for use. Do not
fill the fountain past the MAX (maximum) fill line.
12.Before plugging the fountain into electricity, make sure the power cord and your hands
are completely dry. Plug the fountain in to a standard wall outlet.
Fig. 19
Fig. 21
Fig. 20