Petsafe DrinkWell User manual

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OUTDOOR DOG FOUNTAIN
The Drinkwell® Outdoor Dog Fountain is intended for year-round
indoor household use or seasonal outdoor use. Do not operate
the fountain in temperatures below 40° F / 4.4° C.
Read entire operating guide before using this product.
400-1413
450 oz
(3.5 gal)

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To get the most protection out of your warranty, please
register your product within 30 days at www.petsafe.net.
By registering, and keeping your receipt, you will enjoy
the product’s full warranty and should you ever need to
call the Customer Care Center we will be able to help you
faster. Most importantly, PetSafe®will never give or sell
your valuable information to anyone. Complete warranty
information is available online at www.petsafe.net.
For a full listing of our Customer Care Center telephone
numbers, visit our website at www.petsafe.net.
Table of Contents
Warranty ......................................................................
Important Safety Instructions .........................................
Components .................................................................
Features .......................................................................
Operating Instructions ..................................................
Fountain Disassembly & Cleaning .................................
Pump Maintenance .......................................................
Fountain Reassembly ....................................................
Understanding the Drinkwell®Fountain Parts ................
The Fountain and Your Environment ..............................
Tips on Use ..................................................................
Manufacturer’s Safety Instructions .................................
2
3
4
4
5
7
9
11
13
14
15
16
WARRANTY

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IMPORTANT SAFETY INSTRUCTIONS
1. Read all the instructions before using the appliance.
2. To reduce the risk of injury, close supervision is necessary
when an appliance is used around children.
3. To protect against electrical shock, do not place cord or plug in
water or other liquids.
4. Only use attachments recommended or sold by the manufacturer.
5. While the fountain is plugged in, do not attempt to touch any
parts that may be moving.
6. Do not operate any appliance with a damaged cord or adaptor,
or after the appliance malfunctions or has been dropped or
damaged in any manner. Call customer service immediately for
further instructions.
7. Always unplug any appliance when not in use for prolonged
period of time, before putting on or taking off parts, and before
cleaning. Never pull on the cord to remove the adaptor from the
wall outlet.
8. Do not unplug by pulling on the electrical cord. To unplug, grasp
the adaptor, not the cord.
9. Do not use the appliance for other than intended use.
WARNING: When using electrical appliances, basic safety
precautions should always be followed to reduce the risk of fire,
electrical shock and/or injury to persons, including the following:
SAVE THESE INSTRUCTIONS

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Components
Two 1-gallon reservoirs increase
capacity & make refilling easy
Pre-Filter catches hair &
debris left in the bowl
Dual water flow improves aeration
& helps remove debris
450 oz / 3.5 gallon Water Capacity UV Resistant Plastic &
Dishwasher Safe (excluding pump)
Features
Low-Voltage (12V) Submersible
Pump for quiet operation with
Anti-Bite Cord Cover
U.S. Patents Numbers: 5799609, 5842437, 6055934
Fill-line indicator shows
when to refill reservoirs
Replaceable Charcoal Filter
removes bad tastes & odors
Patented free-falling stream of
water entices pets to drink more
Foam filter (inside housing)
catches hair & debris before
it reaches the pump
Receiving ramp reduces splash
of falling water
Reservoirs Housing
Reservoir
Caps
Bowl
Pre-Filters
Charcoal
Filter
Foam
Filter
Housing
Lid
T-Tube
Outflow
Tube
Pump
OUTDOOR DOG FOUNTAIN
Adaptor

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DO NOT RUN DRY
INDOOR HOUSEHOLD USE OR SEASONAL OUTDOOR USE
OPERATING INSTRUCTIONS
1)
2)
As with any electrical device, check the electrical cord for any
tears, or damage before use.
Make sure the low-voltage power adaptor is tightly connected to
the pump’s electrical cord and that the threaded locking collar is
tightened completely, see Figures 1a & 1b.
Fountain will come fully assembled and ready for use. Rinse fountain and reservoirs before using.
Installing the Charcoal Filter:
Open the housing lid to place the charcoal filter (one
filter is included with your fountain). The Charcoal
Filter fits between the grooves in the housing with the
black side facing out towards the bowl, as shown in
Figure 2. Make sure the filter is pushed all the way
down and close the lid.
Installing the Foam Filter:
The foam filter will come installed around the pump
beneath the housing, as shown in Figure 3. You will
be able to see the foam filter in place by looking
through the pre-filter on the right side.
IMPORTANT: Rinse charcoal filter thoroughly under cool water before placing in the housing. This
will remove any loose charcoal dust, which is harmless. A small amount of charcoal dust may shed
for the life of the filter. This is normal and not harmful to your pet.
Fig. 3
Fig. 2
Your fountain comes equipped with two different filters, a charcoal
filter that removes bad tastes and odors and a foam filter to trap
larger debris before it reaches the pump.
3)
Fig. 1a Fig. 1b

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OPERATING INSTRUCTIONS
5)
6)
Fill the bowl with water just over the triangle shaped shelf on either
side of the bowl. This is the height that the reservoirs will maintain
the water level at, which provides a ‘splash guard’ to help keep
water inside the bowl. Open the lid and fill the housing with water,
this will prime the pump. Close the lid.
Fill both reservoirs and place behind the housing into the circular
openings. The reservoir is designed to fit in any direction. Place
the reservoir so that the fill-line indicator is in plain view. This will
help you monitor the water level in your fountain and let you know
when to refill the reservoirs.
WhenplacingthefountainIndoors, be sure to protect your floors from spills and splashes that
can be caused by your pet. If placing on carpet, tile or wood - always use a protective mat.
WhenplacingthefountainOutdoors,be sure the fountain is placed on a level surface. It is
best to put the fountain in a covered location and out of direct sunlight if possible. By keeping the
fountain in a shady spot, the water will stay cooler for your pet. It is essential that you monitor the
water level and cleanliness of the fountain to prevent damage to the unit and maintain the best
possible water conditions for your pets.
Fig. 4
IMPORTANT:
Fountain is very heavy when full of water, never attempt to lift the fountain while it is full.
Before you plug the fountain into an electrical outlet, make sure
your hands, the adaptor and the cord are dry. Plug the fountain in.
7)
Place the fountain in a desired location. The Outdoor Dog
Fountain is intended for year-round indoor household use or
seasonal outdoor use. Never operate the fountain in temperatures
below 40° F / 4.4° C. Be sure the electrical cord comes out
through the cord notch at the back of the fountain, so that it sits
level on the floor (See Figure 4).
4)
IMPORTANT: If using an extension cord, be sure it is not damaged nor has any exposed wires and
that it is a properly rated power cord, for either indoor or outdoor use depending on the placement
of the fountain. If your pet is prone to chewing, be sure to protect the extension cord from your pet
with a power cord protector, available in many forms at most hardware stores.

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FOUNTAIN DISASSEMBLY & CLEANING
FILTER SYSTEM
FOUNTAIN - CLEAN ONCE A WEEK
Unplug the fountain and remove the two reservoirs from the
back. Unscrew the reservoir caps and pour out any remaining
water and set aside. Reservoirs should not be placed in the
dishwasher, hand wash only.
Open the housing lid and remove the charcoal filter. Grasp
both cutouts on the side of the fountain bowl
and pour out the remaining water.
1)
2)
The fountain is equipped with two types of filters, both of which should be replaced on a
regular basis. Replace filters more frequently when using the fountain for multiple pets or
pets that produce a lot of saliva. A 3-layer charcoal filter removes bad tastes and odors,
keeping water fresh. A foam filter collects hair and debris and prevents it from reaching
the pump, providing optimal filtration. The filters together will keep the pump cleaner and
provide fresher water for your pet.
3-Layer Charcoal Filter:
Change the charcoal filter every 2 to 4 weeks when used Indoors
and every 1 to 2 weeks when used Outdoors. Charcoal filter may
be rinsed out with water when fountain is cleaned and in between
cleanings. Never wash the filter with soapy water, this will leave
soap residue inside the filter and it will need to be discarded.
Foam Filter:
Replace the foam filter every 4 to 8 weeks, depending on the
location of the fountain and the number of pets using it. If you do
not intend to replace the filter at the time of cleaning, rinse the
foam filter thoroughly with fresh water.
Filters are an added feature of the fountain. Their use is not required for normal operation.
However, when used properly and changed regularly, the filters help keep the water cleaner
and fresher, while extending the life of your fountain.
Remove the two plastic pre-filters inside
the bowl by pulling up on the top lip of
the pre-filter, see Figure 5.
Fig. 5
3)

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FOUNTAIN DISASSEMBLY & CLEANING
4) Remove the housing by gently pressing on each side of the housing
where it locks into the bowl. Lift the housing straight up and set aside
for cleaning, see Figure 6.
5) Remove the T-Tube and Outflow Tube from the bottom of the housing
and disassemble into two separate pieces, see Figures 7a and 7b.
Fig. 6
Fig. 7a Fig. 7b
Next, remove the foam filter and rinse thoroughly in fresh water
if you plan on reusing the filter after cleaning. Or discard in the
garbage, if you plan on replacing with a new foam filter.
To remove the pump, take the power adaptor and unthread (untwist)
the plastic locking collar by twisting to the left. Once completely
removed from the threads, pull the electrical cord away from the
adaptor and this will expose the two metal prongs. With the adaptor
detached from the electrical cord, pull the cord through the opening
on the inside of the bowl. Lift the pump and cord up from the bowl
and set aside for further cleaning, see Figures 8a and 8b.
6)
7)
Fig. 8a Fig. 8b

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8) The fountain should now be completely disassembled for proper
cleaning. Wash the fountain parts with soap and warm water and
rinse thoroughly. If placing the fountain parts inside the dishwasher,
we recommend the top rack and/or silverware holder. If possible,
turn down the temperature of the water inside the dishwasher. The
pump and reservoirs are not dishwasher safe, hand wash only.
FOUNTAIN DISASSEMBLY & CLEANING
CLEANING TIP:
If you have trouble reaching certain spots
inside the fountain, try using a cotton swab
or purchase a Drinkwell®Cleaning Kit that
contains three different sized bottle brushes
to help clean hard-to-reach spots.
Once the fountain is completely disassembled, you will have 11
plastic parts, the pump, the power adaptor and two filters. The lid
detaches from the fountain’s housing to make 11 pieces.
9)
PUMP MAINTENANCE
Cleaning the pump is essential to the longevity of the fountain, as well as the cleanliness of
the water. Clean the pump every 2 weeks.
Model SP-880 [AC 12V~60Hz / 8.2 W]
Power
Adaptor
Pump
Impeller
Stator
Flow Control
Dial
Faceplate
IMPORTANT: Warranty may be voided if the motor is not cleaned.

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PUMP MAINTENANCE
Remove the faceplate from the pump by inserting a fingernail or
other slim object, into the seam and pull straight out (see Figure 9).
1)
Once the faceplate is removed, the yellow dial that controls the
water flow intensity will become free. Place the faceplate and flow
control dial to the side for cleaning.
Next, remove the stator by positioning your fingernail or other slim
object underneath the tab and pull up, see Figure 10 above.
With the stator removed, reach inside the pump’s cavity and grab
one of the plastic blades on the impeller and lift straight up. The
impeller is held in place magnetically and you will experience a
slight resistance when removing this piece, see Figures 11a & 11b.
2)
3)
4)
Fig. 9 Fig. 10
Fig. 11a Fig. 11b
Once the pump is completely disassembled, you can clean all
the parts with soap and warm water. Use a cotton swab or the
Drinkwell®Cleaning Kit Motor Brush to get inside the pump’s
cavity and clean any build-up. For additional disinfecting and hard
water spot removal, clean the motor with a white vinegar and
water solution.
When the parts are clean, reassemble the pump for use:
a) Replace the Impeller
b) Replace the Stator
c) Replace the Flow Control Dial and Faceplate
5)
6)