
10 www.petsafe.net
How many dogs can use the
Ball Launcher at once?
There is no limit to how many dogs can use the Ball Launcher at one
time, however, the game of fetch may be more enjoyable with 3 or
less dogs playing at once.
How far should my dog stand
back from the Ball Launcher
before the ball launches?
The Motion Sensor detects movement from up to 2 metres away.
Your dog should be standing behind that distance or to the side of
the launch pocket area, out of view of the Motion Sensor.
Will the Ball Launcher turn
off automatically?
No, however, the Ball Launcher will go to sleep after 15 minutes of
play. It will then rest for 15 minutes and cycle through another 15
minutes. This continues until the power button is turned OFF.
Will my dog know when
to stop playing and take
a break?
Fortunately, the Ball Launcher is equipped with safety settings that
prevent a dog from overworking themselves. The machine will play
for 15 minutes, then rest for 15 minutes.
Warranty
Two Year Non-Transferable Limited Warranty: This Product has the benefit of a limited
manufacturer’s warranty. Complete details of the warranty applicable to this Product and its terms can be
found at www.petsafe.net and/or are available by contacting your local Customer Care Centre.
Europe – Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building,
Market Square, Dundalk, Co. Louth, Ireland
Canada – Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against
Defects, effective January 1, 2012, warranty details of this Product are as follows: Radio Systems Australia
Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not any
other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use,
will be free from defects in material or workmanship for a period of two (2) years from the purchase date.
An “original retail consumer purchaser” is a person or entity who originally purchases the Product, or a gift
recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems
Customer Service, Radio Systems covers labour and parts for the first year of ownership; after the first year, a
service or upgrade charge will apply relative to replacement of the Product with new or refurbished items at
Radio Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer
purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems product is
installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect,
alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand, or from an
unauthorised dealer will need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or
for any other reason outside of these Warranty terms.
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd. Customer
Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not
repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems
Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may
delay in the repair or replacement of the Product.