Petsafe PRF-275-19 User manual

Stubborn Dog
In-Ground Fence™
Receiver Collar
PRF-275-19
PLEASE READ THIS ENTIRE PRODUCT MANUAL BEFORE BEGINNING
Product Manual

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Welcome
You and your pet were made for each other. Our aim is to help you have
the best companionship and the most memorable moments together.
Your PetSafe®Stubborn Dog In-Ground Fence™system is designed to
give your pet more freedom while keeping him safe.
We know that safe pets make happy owners. Before getting started,
please have your utilities marked, and take a moment to read through
the important safety information. If you have any questions, please don’t
hesitate to contact us.
Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe
Ltd., Radio Systems Australia Pty Ltd. and any other affiliate or brand of
Radio Systems Corporation may be referred to collectively as “We” or “Us.”
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to
potential personal injury hazards. Obey all safety messages
that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a
hazardous situation which, if not avoided, could result in
minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates
a hazardous situation which, if not avoided, could result in
harm to your pet.
NOTICE is used to address safe use practices not related
to personal injury.
• Not for use with aggressive dogs. Do not use this
product if your dog is prone to aggressive behavior.
Aggressive dogs can cause severe injury or death
to their owners and others. If you are not sure that
this product is right for your dog, please talk to your
veterinarian or a certified trainer.

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• This PetSafe®Stubborn Dog In-Ground Fence™system
is NOT a solid barrier. It is designed to act as a deterrent
to remind pets to remain within the established
boundary by use of static correction. It is important that
you reinforce training with your pet on a regular basis.
Since the tolerance level to static correction varies
from pet to pet, Radio Systems Corporation CANNOT
guarantee that the system will, in all cases, keep a pet
within the established boundary. Not all pets can be
trained to avoid crossing the boundary! Therefore, if you
have reason to believe that your pet may pose a danger
to others or harm himself if he is not kept from crossing
the boundary, you should NOT rely solely upon this
system to confine your pet. Radio Systems Corporation
shall NOT be liable for any property damage, economic
loss or any consequential damages sustained as a
result of any animal crossing the boundary.
• This product is not a toy. Keep it away from the reach
of children.
Proper fit of the receiver collar is important. A receiver collar worn
for too long or made too tight on the pet’s neck may cause skin
damage, ranging from redness to pressure ulcers. This condition is
commonly known as bed sores.
• Avoid leaving the receiver collar on the pet for more than
12 hours per day.
• When possible reposition the receiver collar on the pet’s neck
every 1 to 2 hours.
• Regularly recheck the fit to prevent excessive pressure; follow
the instructions in this manual.
• You may need to trim the hair in the area of the contact points.
However, never shave the dog’s neck; this may lead to a rash or
infection.
• Never connect a leash to a collar with contact points. It will
cause excessive pressure on the contact points.
• When connecting a leash to a separate collar, do not allow it to
put pressure on the receiver collar.
• Wash the dog’s neck area and the contact points of the collar
weekly with a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue using this product until the
skin has healed.
• If the condition persists beyond 48 hours, see your veterinarian.

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How the System Works
A radio signal travels from the fence transmitter through a buried
wire, marking the boundaries you wish to set for your dog. Your dog
wears a receiver collar that detects the signal at the boundary. As your
dog approaches the boundary, the receiver issues a warning tone
and vibrates. If he proceeds further, he receives a safe but startling
static correction. While harmless, the correction will persuade him to
stay in the containment area you’ve established. Boundary flags are
a temporary visual aid for your pet; remove them after training. This
PetSafe®Stubborn Dog In-Ground Fence™system has been proven safe,
comfortable, and effective for pets over 8 lb.
• For additional information on bed sores and pressure necrosis,
please visit our website.
• Proper training of your pet is essential to successfully using
the system. During the first 2 weeks of training, do not use the
system without direct supervision of your pet.
• Always remove your pet’s receiver collar before performing any
transmitter testing or adjustments. This will prevent unintended
corrections.
• The boundary width of the system must be tested whenever
an adjustment is made to the pet area to prevent unintended
corrections to your pet. Do not use an outlet protected with a
residual current device (RCD) or ground fault circuit interrupter
(GFCI). The fence system will function properly, but in rare
cases, nearby lightning strikes may cause the RCD or GFCI to
trip. Without system power, your pet may escape. You will have
to reset the RCD or GFCI to restore power to the system.
Please see the product manual for your In-Ground Fence™system
for other important safety messages.

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Do not install the battery while the receiver collar is on
your pet.
If the receiver indicator light is flashing every 4 to 5 seconds, battery
replacement is required. Remove the old battery from the receiver
collar. Discharge all power by holding the correction level button down
until the light is no longer illuminated. Replace with a new battery.
Be sure to discard the used battery properly.
A replacement 9-volt alkaline battery (PAC11-12067) can be found at
many retailers. Contact the Customer Care Center or visit our web site
to locate a retailer near you.
Prepare the Receiver Collar
Y our receiver collar comes with short contact
points installed. The long contact points should be
used on dogs with long hair. Tighten the contact
points using the test light Tool (A) one-half turn
beyond finger tight. Check the tightness weekly.
Insert /Remove the Battery
1. Remove the screws with a Phillips
screwdriver.
2. Remove the battery lid (B).
3. Install a 9-volt alkaline battery (C).
4. Replace the battery lid (C).
5. Reinstall the screws. Do not over-
tighten the screws.
A
BC

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Set the Static Correction Level
Read all steps before attempting to set the static correction level.
1. Remove the clear plastic cover with the test light
tool to expose the correction level button (D).
2. With the battery installed, press the correction
level button and release when the receiver
indicator light lights up (E).
3. The receiver indicator light will emit a series of
flashes representing the static correction level.
4. Increase the static correction level by pressing
and releasing the correction level button within 5
seconds of the previous series of flashes.
5. After setting the static correction level, replace
the cover to protect the correction level button.
The static correction levels increase in strength
from 1 to 5. Pushing the correction level button
while the receiver collar is on level 5 will cause
the receiver collar to revert to level 1. Refer to the
Function and Response Table to choose the static
correction level that best fits your pet. The receiver
collar will emit a warning tone and vibrate
D
E
whenever your pet enters the warning zone, no matter what the
correction level the receiver collar is set to. If your pet continues into the
correction zone, and the receiver collar is set to level 2 or above, he will
receive a static correction.
The receiver collar is equipped to automatically increase the level of static
correction the longer your pet remains in the static correction zone if the
collar is set at level 2 or above.
The receiver indicator light acts as a low battery indicator, flashing every
4 to 5 seconds when replacement is required. Test your receiver collar
at least once a month to verify that it is functioning properly and that it
activates at the boundary wire.
Over Correction Protection
In the unlikely event that your pet “freezes” in the static correction zone,
this feature limits the static correction duration to a maximum of 30
seconds. While the system locks out further static correction, the warning
tone will continue until the pet leaves the static correction zone.

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Function and Response Table
Indicator Light
Response
Static Correction
Level
Receiver Collar
Function
1 Flash 1No static correction,
tone plus vibration
2 Flashes 2Low
static correction
3 Flashes 3Medium
static correction
4 Flashes 4Medium High
static correction
5 Flashes 5High
static correction
Flashes
once every
4 to 5 seconds
Indicates
low battery
Fit the Receiver Collar
Important: The proper fit and placement of your receiver collar is
important for effective training. The contact points must have direct
contact with your pet’s skin on the underside of his neck. See important
safety information on pages 3-6.
To assure a proper fit, please follow these steps:
1. Make sure that the battery is not installed in
the receiver collar.
2. Start with your pet standing comfortably (F).
3. Place the receiver collar on your pet so that
the “PetSafe” logo is facing your pet’s chin.
Center the contact points underneath your
pet’s neck, touching the skin.
F

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4. The receiver collar should fit
snugly, yet loose enough to
allow one finger to fit between a
contact point and your pet’s neck
(G). Allow your pet to wear the
collar for several minutes then
recheck the fit. Check the fit
again as your pet becomes more
comfortable with the receiver
collar.
5. Once you are satisfied with the
fit of the receiver collar then you
may trim any excess collar strap
as follows (H):
a. Mark the desired length of
G
H
the receiver collar with a pen. Allow for growth if your pet is young
or grows a thick winter coat.
b. Remove the receiver collar from your pet and cut off the excess.
c. Before placing the receiver collar back onto your pet, seal the
edge of the cut collar by applying a flame along the frayed edge.
Re-Thread the Collar
The slide buckle prevents
the collar from becoming
loose around your pet’s
neck.
The ridges must be facing
up; the collar will slip if it is
not properly threaded.
To loosen: Slide the strap
through the slide and fasten
the buckles and pull down.
To tighten: Slide the strap up
through the fasten buckle and
pull through the slide buckle.
Slide
Buckle
Slide
Buckle Fasten
Buckle
Ridges

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Taking Your Pet Out of the Pet Area
Important: Remove the receiver collar and leave it in the pet area.
Once your pet learns the boundary zone, he will
be reluctant to cross it for walks or car rides.
Option 1: Replace the receiver collar with a
regular collar. Put your pet in a car that is within
the pet area and drive him out of the pet area.
Option 2: Replace the receiver collar with a
regular collar and leash. Walk your pet out of the
pet area while giving a command such as “OK”
at a specific place of the boundary zone (the end
of your driveway, sidewalk, etc.). Always leave the
pet area with a leash at this place and your pet
will associate leaving the pet area only on a leash, only at this place, and
only with a person. You may initially need to convince your pet to leave
the pet area with a food treat and lots of praise.
Note: You may also carry your pet out of the pet area.
Please refer to your PetSafe®In-Ground Fence™system product manual
for a complete list of Troubleshooting or visit petsafe.com.
Troubleshooting
Receiver collar is
not beeping or
correcting.
• Check battery to make sure it is installed properly.
• Check that both lights are lit on the fence
transmitter. Refer to Stubborn Dog In-Ground
Fence™system product manual.
The receiver collar is
beeping, but the pet
is not responding to
the static correction.
• Test the receiver collar with the test light by walking
toward the boundary wire.
• If the test light flashes, check the fit of the receiver
collar.
• Trim your pet’s fur where the contact points touch
the neck and/or switch to the longer contact points.
• Increase the static correction level.
• Repeat training steps to reinforce training.

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The receiver collar
has to be held on top
of the boundary wire
to activate.
• Replace battery.
• Adjust boundary width control knob clockwise to
increase the distance from the boundary wire that
the receiver collar activates. Verify the boundary
control switch is placed at the proper setting
according to the amount of boundary wire used.
• If the receiver collar still has to be held on top
of the boundary wire, refer to Stubborn Dog
In-Ground Fence™system product manual.
The receiver collar
activates inside the
house.
• Turn the boundary width control knob
counterclockwise to decrease the distance from the
boundary wire that the receiver collar activates.
• Make sure the boundary wire is not running within
15 ft. of the house. The signal can transmit through
the walls of your house.
• Make sure the boundary wires are twisted from the
boundary to the fence transmitter.
The receiver
indicator light is
flashing every 4 to 5
seconds and I have
just installed a new
battery.
• To reset the low battery indicator, remove the
battery from the receiver collar. Discharge all power
by holding the correction level button down until
the light is no longer illuminated. Reinstall battery.
Additional Information
• The system should only be used with healthy pets. Contact your
veterinarian if you have concerns about the medical condition of your
pet (medication, pregnant, heart conditions, etc.).
• The PetSafe®Stubborn Dog In-Ground Fence™system is for residential
use only.
• The static correction will get your pet’s attention, but will not cause
harm. It is designed to startle, not to punish.
• Test the receiver collar at least once a month to verify that it is
functioning properly. Check that it activates at the boundary wire.
Battery life depends upon how often the receiver collar is activated.
• Remove the receiver collar from your pet when indoors for the comfort
of your pet.
• Never leave the receiver collar on your pet for more than
12 consecutive hours.

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Note: The receiver collar is waterproof, which can make the tone hard
to hear.
Save test light for future testing.
Note: If the test light does not flash, install a new battery and re-test.
If the test light still does not flash, contact the Customer Care Center.
Test Light Instructions
1. Make sure the receiver collar battery is
properly installed. Set the correction
level to 2 or above.
2. Hold the test light contacts to the contact
points (I).
3. Walk toward the boundary wire with the
contact points pointing up and holding
the receiver collar at your pet’s neck level
(J) until the receiver collar tones and the
I
test light flashes (K). J
B
o
u
n
d
a
r
y
Z
o
n
e
Pet
Area
K

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3. No Unlawful or Prohibited Use
This product is designed for use with pets only. This product is not
intended to harm, injure or provoke. Using this product in a way that
is not intended could result in violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation or any of its associated
companies be liable for (i) any direct, indirect, punitive, incidental,
special or consequential damage and/or (ii) any loss or damages
whatsoever arising out of or connected with the use or misuse of this
product. The Purchaser assumes all risks and liability from the use of
this product to the fullest extent permissible by law.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms,
conditions and notices governing this product from time to time.
If such changes have been notified to you prior to your use of this
product, they shall be binding on you as if incorporated herein.
Terms of Use and Limitation of Liability
1. Terms of Use
The use of this product is subject to your acceptance without
modification of the terms, conditions and notices contained with this
product. Use of this product implies acceptance of all such terms,
conditions, and notices. If you do not wish to accept these terms,
conditions, and notices, please return the product, unused, in its
original packaging and at your own cost and risk to the relevant
Customer Care location together with proof of purchase for a full
refund.
2. Proper Use
Proper Use includes, without limitation, reviewing the entire Product
Manual and any specific safety information statements. The specific
temperament or size/weight of your pet may not be suitable for this
product. If you are unsure whether this product is appropriate for
your pet, please consult your veterinarian or certified trainer prior to
use. For products used with pets where training is desired, Radio
Systems Corporation recommends that these training products
are not used if your pet is aggressive and accepts no liability for
determining suitability in individual cases.

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Compliance
FCC: USA
This device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a specific installation. If
interference does occur to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following
measures:
• Relocate the interfered receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different to that to
which the receiver is connected.
• Contact the Customer Care Center at [phone].
CAUTION: Modification or changes to this equipment not expressly
approved by Radio Systems Corporation may void the user’s authority to
operate the equipment.
Customer Care International
USA & Canada - Tel: [phone]
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: [phone]
Monday - Friday 8:30 AM - 5 PM
New Zealand - Tel: [phone]
Monday - Friday 10:30 AM - 7 PM

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Battery Disposal
Separate collection of spent batteries is required in many regions; check
the regulations in your area before discarding spent batteries. At the end
of the product life, please contact our Customer Care Center to receive
instructions on proper disposal of the unit. Please do not dispose of the
unit in household or municipal waste. For a listing of Customer Care
Center telephone numbers in your area, visit our website
at www.petsafe.com.
Important Recycling Advice
Please respect the Waste Electrical and Electronic Equipment
regulations in your country. This equipment must be recycled. At the
end of the product life, do not place it in the normal municipal waste
system. Please check the regulations in your area or return it to where it
was purchased so that it can be placed in our recycling system. If these
options are not possible, please contact the Customer Care Center for
further information.
Warranty
One Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty.
Complete details of the warranty applicable to this Product and its
terms can be found at petsafe.com and/or are available by contacting
your local Customer Care Center.

Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932
[phone]
petsafe.com
L40 0 -1417/2
©2020 Radio Systems Corporation