Petsafe Passport PPA00-13795 Installation guide

Installation and Operating Guide
Please read this entire guide before installation.
Model Numbers: PPA00-13795 and PPA00-13796

2 Customer Care Center 1-800-732-2677
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards.
Obey all safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result in
death or serious injury.
CAUTION,used with the safety alert symbol, indicates a hazardous situation
which, if not avoided, could result in minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided
could result in harm to your pet.
NOTICE is used to address practices not related to personal injury.
• When children are present in the home, it is important to consider the pet door during child proofing
activities. The pet door may be misused by a child resulting in the child accessing potential hazards that
may be on the other side of the pet door. Purchasers/Homeowners with swimming pools should ensure
that the pet door is monitored at all times and that the swimming pool has adequate barriers to entry. If a
new hazard is created inside or outside of your home, which may be accessed through the pet door, Radio
Systems®Corporation recommends that you properly guard access to the hazard or remove the pet door.
The closing panel or lock, if applicable, is provided for aesthetic and energy efficiency purposes and is not
intended as a security device. Radio Systems®Corporation will not be liable for unintended use, and the
purchaser of this product accepts full responsibility for oversight of the opening it creates.
• Power Tools. Risk of severe injury; follow all safety instructions for your power tools. Be sure to always wear
your safety goggles and other proper safety equipment.
• Ensure the power adapter is used only on a standard 120 Volt AC circuit outlet.
• Do not unplug by pulling on cord. To unplug, grasp the power adapter plug housing, not the cord.
• Inspect the power cord before and periodically during use. Discontinue use if damage or deterioration
occur, such as blistering, cracking, chewing or deformation. Continued use may result in injury or property
damage.
• To avoid tripping, always position the power cord out of the path of foot traffic.
• The user, prior to installation, must become familiar with all building codes that may affect the installation of
the pet door and determine, along with a licensed contractor, its suitability in a given installation. This pet
door is not a fire door. It is important for the owner and contractor to consider any risks that may be present
inside or outside of the pet door, any risks that may be created by subsequent changes to your property
and, how they may relate to the existence and use, including misuse of the pet door.
• If cutting metal surface, be aware of sharp edges to prevent injury.
• During pet training while pet door is in Open Mode, make sure to GENTLY lower flap onto pet’s back. Also
avoid possible injury by making sure your pet is entirely through the pet door opening, including paws and
tail, before completely releasing flap.
• Do not allow your pet to chew on the power cord.

www.petsafe.net 3
• Read this entire guide prior to cutting or modifying an opening in your door or wall. Do not proceed with
cut-out or installation until your Passport™is assembled, powered up, programmed for your pet and all steps
under “Prepare, Setup and Test” have been completed.
• Keep these instructions with important papers; be sure to transfer these instructions to the new owner of the
property.
• Unauthorized changes or modifications may void the user’s authority to operate this equipment, and void
the warranty.
• We do not accept any responsibility for openings that are cut or modified in doors or walls or any damage
caused to doors or walls in forming or modification of such openings, including any costs associated with
the repair or replacement.
• The unit only operates properly while outside temperatures are greater than -5°F (-20.5° C) and less than
131° F (55° C). If operating from the optional rechargeable lithium-ion battery, the battery and battery
compartment cannot be exposed to temperatures below 32° F (0° C).
• Do not install in a location where the Passport™interior frame, including the LCD screen and battery
compartment, and the power adapter are exposed to damp or wet conditions or to water or outside
elements, such as rain or snow.
• Only use designated power adapter with the product.
• Do not use power adapter in temperatures below 32° F (0° C) or above 104° F (40° C). Power adapter
for inside use only.
• If homeowner’s door or other application is not level, the pet door must be installed level to swing properly.
• When applying the cutting template, there should be a minimum of 3” between the bottom and sides of the
door and the outer edge of the template to maintain the structural integrity of the door.
• Make sure there is nothing underneath the door where you will be drilling holes or cutting out the opening.
• Use a manual screwdriver to tighten screws. Do not over-tighten. Over-tightening can strip the screws or
warp the pet door frame.

4 Customer Care Center 1-800-732-2677
Thank you for choosing the PetSafe®brand. You and your pet deserve a companionship that includes memorable moments and a shared
understanding together. Our products and training tools promote a lifestyle of protection, teaching, and love—essentials that influence memories for
a lifetime. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net or contact our Customer
Care Center at 1-800-732-2677.
PRODUCT WARRANTY
To get the most protection out of your warranty, please register your product within 30 days at www.petsafe.net. By registering and keeping
your receipt, you will enjoy the product’s full warranty, and should you ever need to call the Customer Care Center, we will be able to help you
faster. Most importantly, PetSafe®will never give or sell your valuable information to anyone. Complete warranty information is available online at
www.petsafe.net.
Table of Contents
GETTING STARTED .................................................................................................................................................................................................................................6
Components ..................................................................................................................................................................................................................................................................6
How the Passport Pet Access Smart System™Works .................................................................................................................................................................................................6
Passport Key™................................................................................................................................................................................................................................................................6
Features, Controls and Indicators ...............................................................................................................................................................................................................................7
Key Definitions ..............................................................................................................................................................................................................................................................7
Icon Definitions .............................................................................................................................................................................................................................................................9
Connecting Passport™ to Computer .............................................................................................................................................................................................................................9
Wireless Connection .................................................................................................................................................................................................................................................10
Battery Operation ......................................................................................................................................................................................................................................................10
Prepare, Setup and Test ...............................................................................................................................................................................................................................10
Install Clock Battery and Power Adapter .......................................................................................................................................................................................................10
Understanding Motion Sensors ...................................................................................................................................................................................................................... 11
Check for Radio-Frequency Interference ....................................................................................................................................................................................................... 11
Select Installation Location .............................................................................................................................................................................................................................. 11
Initial User Setup .............................................................................................................................................................................................................................................. 11
Program Pet ......................................................................................................................................................................................................................................................12
Test Passport Key™............................................................................................................................................................................................................................................13
Understanding Read-Range ............................................................................................................................................................................................................................13
Prepare Passport Key™......................................................................................................................................................................................................................................13
INSTALLATION .........................................................................................................................................................................................................................................14
Checklist Before Installation ......................................................................................................................................................................................................................................14
Professional Installation Help ....................................................................................................................................................................................................................................14
Tools Needed .............................................................................................................................................................................................................................................................14
Installation in a Non-Glass Door ....................................................................................................................................................................................................................14
Train Pet .......................................................................................................................................................................................................................................................................17
Installation in a Wall ...........................................................................................................................................................................................................................................18
PROGRAMMING PASSPORT™ ...............................................................................................................................................................................................18
Main Menu ..............................................................................................................................................................................................................................................................18

www.petsafe.net 5
Door Settings .........................................................................................................................................................................................................................................................18
Door Operational Modes ................................................................................................................................................................................................................................19
Lock Keypad ......................................................................................................................................................................................................................................................19
Volume Control .................................................................................................................................................................................................................................................19
Date and Time ...................................................................................................................................................................................................................................................19
Low Battery Mode ........................................................................................................................................................................................................................................... 20
Language .......................................................................................................................................................................................................................................................... 20
Pet Settings ............................................................................................................................................................................................................................................................ 20
Master Access .................................................................................................................................................................................................................................................. 20
Master Access Modes.......................................................................................................................................................................................................................................21
Timer Mode (Master Access) ..........................................................................................................................................................................................................................21
Re-latch Time (Master Access) ........................................................................................................................................................................................................................ 22
In-Tone & Out-Tone (Master Access) .............................................................................................................................................................................................................. 22
Add Pet .............................................................................................................................................................................................................................................................. 23
Individual Pet Settings.............................................................................................................................................................................................................................. 23
Pet Access Mode (Individual Pet) ................................................................................................................................................................................................................... 24
Timer Mode (Individual Pet) ........................................................................................................................................................................................................................... 24
Re-latch Time (Individual Pet) .......................................................................................................................................................................................................................... 25
In-Tone and Out-Tone (Individual Pet) ............................................................................................................................................................................................................ 25
Rename Pet ....................................................................................................................................................................................................................................................... 26
Relearn Pet ........................................................................................................................................................................................................................................................ 26
Remove Pet ....................................................................................................................................................................................................................................................... 26
Pet Tracking ................................................................................................................................................................................................................................................................ 26
Indicator Light .............................................................................................................................................................................................................................................................27
Firmware Updates ......................................................................................................................................................................................................................................................27
ASSISTANCE ................................................................................................................................................................................................................................................27
About ..........................................................................................................................................................................................................................................................................27
Serial Number ............................................................................................................................................................................................................................................................27
Troubleshooting ......................................................................................................................................................................................................................................................... 28
Reset Button ............................................................................................................................................................................................................................................................... 29
Replacement Parts and Accessories ........................................................................................................................................................................................................................ 29
Customer Care International .................................................................................................................................................................................................................................... 29
TERMS & HANDLING ...................................................................................................................................................................................................................... 30
Terms of Use and Limitation of Liability .................................................................................................................................................................................................................... 30
Perchlorate Battery .................................................................................................................................................................................................................................................... 30
Important Recycling Advice...................................................................................................................................................................................................................................... 30
Battery Disposal......................................................................................................................................................................................................................................................... 30
Compliance ............................................................................................................................................................................................................................................................... 30
Warranty .....................................................................................................................................................................................................................................................................31

6 Customer Care Center 1-800-732-2677
GETTING STARTED
GETTING STARTED
Components
How the Passport Pet Access Smart System™Works
Using radio frequency identification (RFID) technology, the Passport Pet Access Smart System
™
reads the Passport Key
™
worn on your pet’s collar.
When your pet approaches the Passport
™
, the system reads the unique ID of your pet’s Passport Key
™
and if that number is programmed, the pet door
will unlock allowing your pet to enter or exit. If a pet or animal is not programmed to the system, the pet door will remain locked. This allows access
to only your programmed pet(s) while helping keep out other pets, wild animals, pests and strays. Offering advanced selective entry and exit by
pet, multiple access options (such as in-only access and out-only access) and the option to only allow access at specific times of day, the Passport
™
gives you complete control of each pet’s access. You can set access by pet or easily set the same access setting for all pets with the Master Access
option. Pet Tracking shows your pet’s current location and the last 4 times your pet used the pet door, allowing you to monitor your pet’s access.
Programming is easy using the LCD screen and 5-Star Navigation or by connecting to your computer with included USB cable. A wireless connection
allows for remote programming from any smart device, providing ultimate convenience for today’s busy pet owners (requires Passport
™
Wireless
Card, sold separately). The Passport
™
is programmable for up to 20 pets.
Passport Key™
Worn on your pet’s collar, the Passport Key
™
uses Radio Frequency Identification (RFID) technology by using a unique code to signal the Passport
™
to operate as programmed for your pet. The Passport Key
™
does not require a battery to operate. One Passport Key
™
is included which is NOT
pre-programmed to operate with your Passport
™
. Follow all steps under “Prepare, Setup and Test”, including “Test Passport Key
™
”page 13, before
starting installation. The Passport Pet Access Smart System™can be programmed for up to 20 pets. Additional Passport Key
™
accessories are sold
separately (see “Replacement Parts and Accessories” page 29).
Installaton and
Operating Guide
Interior Frame
with Flap
3-V Lithium Battery
for door Clock
(CR2032)
Exterior Frame
USB Cable
Power Adapter
Passport Key™
Key Ring
2 pcs.
Finishing Plugs
11 pcs.
3 15
/
16" (100mm)
Screws 6 pcs.
3 7
/
16" (88mm)
Screws 6 pcs.
Cutting Template
CenterLine
Cutting Template
NOTICE:
When applying cutting templatethereshould be a
minimum of 3” between the bottom and sides of the
door and the outer edge of the template to maintain the
structuralintegrity of the door.
RadioSystems
®
Corporation
•10427PetSafeWay,Knoxville,TN37932
1-800-732-2677•www.petsafe.net•©2013RadioSystems
®
Corporation
408-082
CenterLine
Medium
17
1
/
16
” (43.4 cm) H
ShoulderHeightShoulderHeight
•Hammer
•Jigsaw
*
•Phillips Screwdriver
•Slotted Screwdriver
•Drill
•½” DrillBit
•Level
•TapeMeasure
•Masking orPainter's Tape
•Duct Tape
•String
•Pencil
•Safety Equipment
Optional:
•Caulk
*
Withappropriatebladetypeandlength;
example,ametaldoorwouldrequirea
bladeformetal.
Tools Needed
Medium
13
1
/
8
” (33.4 cm)W
CenterLine
Cutting Template
NOTICE:
When applying cutting templatethereshould be a
minimum of 3” between the bottom and sides of the
door and the outer edge of the template to maintain the
structuralintegrity of the door.
RadioSystems
®
Corporation
•10427PetSafeWay,Knoxville,TN37932
1-800-732-2677•www.petsafe.net•©2013RadioSystems
®
Corporation
408-082
CenterLine
Medium
17
1
/
16
” (43.4 cm) H
ShoulderHeightShoulderHeight
•Hammer
•Jigsaw
*
•Phillips Screwdriver
•Slotted Screwdriver
•Drill
•½” DrillBit
•Level
•TapeMeasure
•Masking orPainter's Tape
•Duct Tape
•String
•Pencil
•Safety Equipment
Optional:
•Caulk
*
Withappropriatebladetypeandlength;
example,ametaldoorwouldrequirea
bladeformetal.
Tools Needed
Medium
13
1
/
8
” (33.4 cm)W

www.petsafe.net 7
GETTING STARTED
Features, Controls and Indicators
Interior
Motion Sensor
Exterior
Motion Sensor
Interior
Frame
Exterior
Frame
Interior
Locking U-Flap
Exterior
Locking U-Flap
Main Flap
Serial Number inside
battery compartment
Motion Sensor
Wire
Control Panel
Key De f initions
• 5-Star Navigation – Group of five buttons with up arrow key, down arrow key, left arrow/back key, right arrow key, and enter/select key
used to navigate the Passport™menu system for easy programming. Located in control panel on interior frame.
• Antenna - The antenna is located inside main flap and receives radio signals from Passport Key™. The Passport Key™must be located within a
certain distance of antenna in order for the unique code to be read.
• Battery Compartment – The battery compartment is located on interior frame and holds the optional Passport™Rechargeable Battery
(sold separately).
• Battery Cover – Covers and protects optional rechargeable lithium-ion battery and battery compartment.
• Blind Zones – Areas where motion sensors cannot detect your pet and the Passport™will not read your pet’s Passport Key™.
• Clock Battery – The 3-V lithium coin cell battery (size CR2032) which keeps the clock’s time during any power loss.
• Clock Battery Cover – Covers and protects 3-V lithium coin cell clock battery and Passport™electronics circuit board.
• Control Panel – Area at top of interior frame where LCD screen, 5-Star Navigation, wireless connection, USB connection and reset button
are located.
L
CD Screen
USB Connection
Enter/Select
Arrow Key
Down
Arrow Key
Left Arrow/
Back Key
Up
Arrow Key
Right
Arrow Key
Reset Button
Wireless
Connection

8 Customer Care Center 1-800-732-2677
GETTING STARTED
• Control Panel Cover – Door that covers and protects control panel.
• Concealed Power Connection – For connecting the Passport™to the power adapter.
• Cut-out Size – Size of opening cut in homeowner’s door for proper fit and pet door installation.
• Exterior Frame – Size of pet door frame on the outside of the home.
• Flap Opening Size – Size of usable flap space for pet to enter and exit through the pet door.
• In-Only Access – Pet access setting which only allows pets with a programmed Passport Key™to enter but not exit. Door operational mode must
be set to Smart Mode for In-Only Access to work.
• In/Out Access – Pet access setting which only allows pets with a programmed Passport™to enter and exit the Passport™. Door operational
mode must be set to Smart Mode for In/Out Access to work.
• In-Tone – Optional, audible alert that sounds when pet wearing a programmed Passport Key™enters. Door operational mode must be set to
Smart Mode for In-Tone to work. Default factory setting is off with 10 sound options available.
• Interior Frame – Pet door frame on the inside of home. Frame with main flap and control panel.
• LCD Screen – Liquid crystal display screen to visually display text and images to easily program the Passport™. Located in the control panel on
the interior frame.
• LED/Light Indicator – Light on interior frame which blinks green once every 6 seconds when Passport™power source (power adapter or
rechargeable battery) is in good operating status. Blinks a red light twice every 6 seconds when powered by the rechargeable battery and the
battery is low (Low Battery Mode). If Passport™has an error alert (ATTENTION screen), the LED will blink red once every 6 seconds.
• Lock Keypad – Allows 5-Star Navigation buttons to be disabled by setting a 4 digit PIN number.
• Locked Mode – Pet door operational mode where Passport™flap is locked and does not allow entry or exit for any pet, including programmed
pets wearing a Passport Key™.
• Locking U-Flap – The “U” shaped flaps on the interior and exterior frames which lock in multiple points along the bottom and sides for added
strength and improved weather resistance.
• Low Battery Mode – When powered by the optional Passport™Rechargeable Battery, allows the Passport™door flap to be set to a specified
open or locked position when the battery charge runs low and shuts down. Also allows an optional audible alert to notify you when the battery is
low. The default factory setting is off for the beep and locked for the flap if the battery shuts down. An alert (ATTENTION screen) will appear on
the LCD screen and LED will blink red twice every 6 seconds when the Passport™enters Low Battery Mode.
• Main Flap – The center, plastic flap with UV sun protection which covers the pet door flap opening.
• Master Access – Pet access setting which easily allows same access mode and settings to be set for all pets with a programmed Passport Key™
without the need to individually program by pet. This is the default factory pet access setting for each pet.
• Motion Sensing Zones – Areas where motion sensors detect motion and trigger the reader, which reads your pet’s Passport Key™, to turn on.
• Motion Sensor – Detects movement from pet (or other moving objects) and triggers the Passport™to power up so it can read the Passport Key™.
A motion sensor is located on both the interior frame and exterior frame.
• Motion Sensor Wire – Connects the exterior Motion Sensor to the Passport™electronics board.
• Open Mode – Pet door operational mode where Passport™flap is unlocked and allows entry and exit for all pets, including unprogrammed
pets or pets without a Passport Key™. The Passport™will function like a traditional pet door in this mode.
• Out-Only Access – Pet access setting which only allows pets with a programmed Passport Key™to exit but not enter. Door operational mode
must be set to Smart Mode for Out-Only Access to work.
• Out-Tone – Optional, audible alert that sounds when pet wearing a programmed Passport Key™exits. Door operational mode must be set to
Smart Mode for Out-Tone to work. Default factory setting is off with 10 sound options available.
• Outer Frame Size – Overall pet door dimensions.
• Passport Key™– A Passport Key™is a passive transmitter that sends a unique code to the Passport Pet Access Smart System™.
• Passport Pet Access Smart System™– The Passport™is an intelligent receiver using an internal antenna to pick up a unique Passport Key™
code for selective pet access.
• Passport™Rechargeable Battery – Optional, rechargeable lithium-ion battery specially designed to work with the Passport™to allow full
operation in place of the power adapter or as a power back-up option in case of power loss (sold separately).
• Radio-Frequency Interference – Radio-frequency interference is due to radio-frequency signals from other household appliances or
common electronic products that negatively affect the ability of the Passport™to receive a signal from a Passport Key™. Radio-frequency
interference or “noise” can come from a variety of sources. Interference can be minimal, constant or ever changing based on usage and
closeness of other electronic household items during operation of the Passport™. It is recommended that household appliances and common
electronic products be placed at least two feet (61 cm) away from the location of the Passport™.
• Radio-Frequency Technology – The use of a radio-frequency signal that can be transmitted without wires.
• Re-latch Time – Amount of time it takes the pet door to re-lock after Passport Key™is no longer in read range or detected. Default factory
setting is 2 seconds but can be adjusted from 1 second to 60 seconds.
• Read Range – Distance between Passport Key™and the Passport Pet Access Smart System™when it first detects the key and triggers the flap to
unlock or operate as programmed for pet.

www.petsafe.net 9
GETTING STARTED
• Replacement Flap Size – Overall size of main flap when removed from pet door.
• Reset Button – Pin-sized button located in the control panel which reboots the Passport™.
• Smart Mode – Pet door operational mode where Passport™flap is electronically locked and will function as specifically programmed for pets
wearing a programmed Passport Key™. The default factory setting for door operational mode.
• Speaker – Produces sound and used to alert when In-Tone or Out-Tone has been set, or when battery alert or error has been detected.
• Serial Number – Unique identification number assigned to each Passport™during manufacturing. The serial number is located on a label
inside battery compartment or on Passport™About screen.
• Timer Mode – Allows the different pet access settings to be set at specific times of day for all pets with a programmed Passport Key™through
Master Access or can be programmed by pet. Four time slots available with a minimum of 2 programmed times required. Door operational mode
must be set to Smart Mode for Timer Mode to work.
• USB Connection – Connection for a mini-USB cable to connect Passport™to a computer for programming or to download door firmware
updates (USB cable included).
• Volume – Turns speaker on or off. Default factory setting is on.
• Wireless Connection – Connection for Passport Wireless Card™(sold separately) which is used to connect to your existing wireless router to
remotely program and operate the Passport™from a computer, smartphone or other smart device.
Icon Definitions
Connecting Passport™To Computer
With the Passport
™
Computer Application, you have the option to connect your Passport
™
to your computer to complete the “Initial User Setup” steps
page 11 and to program the pet door instead of using the Passport
™
control panel. Again, the Computer Application is optional but NOT required
to operate your Passport
™
. Connecting Passport
™
to your computer also allows you to check for and install computer application software and door
firmware updates.
To use Passport™with your computer, you need:
•Internetconnectionforyourcomputer
•PCorMacwithaUSB2.0portandoneofthefollowingoperatingsystems:
- Windows®XP, Windows® Vista, Windows® 7 or 8
- Mac OS 10.5 or newer
•Minimum1GHzprocessor
•Minimum1GBRam
•30MBharddrivespace
Connecting to your computer: Use the included USB cable to connect the Passport™to the USB port on your computer.
ICON FUNCTION
05:30 TIME INDICATOR Displays the current set time. Can be set to 12 hour or 24 hour format.
BATTERY INDICATOR Displays when the optional Passport™Rechargeable Battery is in use with its
charge status.
USB CONNECTION Indicates a mini-USB cable is connected to the pet door.
POWER ADAPTER Indicates the power adapter is connected to the pet door.
UP / DOWN INDICATORS Indicates menu choices available above or below. Use the up and down
arrow keys on 5-Star Navigation to view additional menu items not shown on screen.
MORE / SELECT INDICATOR Indicates more information or options available. Use right arrow key on
5-Star Navigation to view additional information or options. Can sometimes be used to select an option.
BACK INDICATOR Indicates lower menu level. Press the back or left arrow key on 5-Star Navigation to
return to previous screen.

10 Customer Care Center 1-800-732-2677
GETTING STARTED
Downloading Software:
Open your browser and visit http://petsafe.rscconnect.com. Click the
register button and complete registration steps. Your Passport™serial
number is required for registration (see “Serial Number” page 27). Select
Passport™Door from “Add Product” drop down box and click “Add”
button. Next, click “Download Software” link to download Passport™
Computer Application software. To complete “Initial User Setup” steps
using Computer Application, follow Door Setup Wizard. After the
Passport™Computer Application software has been downloaded, use it to
easily program your Passport™ and customize your pet’s access.
Wireless Connection
A Wireless Connection, which connects to the Passport™Wireless Card (sold separately, see “Replacement Parts and Accessories” page 29), is
located on the Passport™control panel above the USB connection. The Passport™Wireless Card works with your home’s wireless router and is
required for remote, wireless operation from your computer, tablet or smartphone. See the “Passport™Wireless Card Operating Guide” for more
information.
Battery Operation
An optional, rechargeable lithium-ion battery is available to use with the Passport™(sold separately, see “Replacement Parts and Accessories” page
29). The Passport™Rechargeable Battery can be used for full operation of the Passport™or as a battery back-up option in case of a power loss. See
the “Passport™Rechargeable Battery Operating Guide” on how to install and use the rechargeable battery.
PREPARE, SETUP AND TEST
Install Clock Battery And Power Adapter
The Passport
™
is shipped with the clock battery not installed. This is to prevent loss of battery life before purchase
and use. The 3-V lithium coin cell battery (size CR2032) will need to be installed before proceeding with setup,
testing and installation. The battery is required to keep the clock’s time during any power loss. Typical battery life
is about 1 year with normal use and operating power from power adapter or optional rechargeable lithium-ion
battery (sold separately). With no operating power, the expected battery life is about 10 weeks. If you will not
be using the Passport
™
or have no operating power for an extended period of time, it is recommended to remove
the clock battery to prevent loss of battery life. When clock battery needs replaced, if battery has not been
installed, or if installed incorrectly, you will receive an alert on the LCD screen.
To install clock battery: Remove clock battery cover from back of
interior frame. Battery slot is located on left side of circuit board. Insert
battery with positive (+) side facing the right side of the battery slot.
Make sure battery is fully inserted. Reinsert battery cover and push to
snap into place.
To install power adapter: The Passport Pet Access Smart System
™
is
supplied with a low-voltage AC adapter for power. Insert power
adapter into concealed power connection located underneath bottom of
interior frame.
An optional rechargeable lithium-ion battery is available to use with the
Passport
™
(sold separately, see “Replacement Parts and Accessories”
page 29
). If using the Passport
™
Rechargeable Battery instead of adapter
for power source, insert it into battery compartment on right side of interior
frame (see “Passport
™
Rechargeable Battery Operating Guide” on how to
install the rechargeable battery).
NOTICE
Read this entire guide prior to cutting or modifying an opening in your door or wall. Do not proceed with cut-out or installation until your
Passport™is assembled, powered up, programmed for your pet and all steps under “Prepare, Setup and Test” have been completed.
Pull and lift
here

www.petsafe.net 11
GETTING STARTED
Understanding Motion Sensors
For testing purposes, the Passport™motion sensor wire
should have been connected from the interior frame to exterior
frame at the factory. Before proceeding with the next steps, make
sure the motion wire is connected or the Passport™will not detect
the Passport Key™and open from the outside during testing (See
“Installation In a Non-Glass Door” Step 4F page 16 for
connecting motion sensor wire).
It is important to understand how the Passport™interior and exterior
motion sensors work and keep this in mind when selecting your
installation location. When the Passport™motion sensors detect
movement, they trigger the reader, which detects and reads the
Passport Key,™to turn on. The areas where the motion sensors can detect motion are called the Motion Sensing Zones. Where your pet is detected
within the Motion Sensing Zones can depend on your pet’s size and hair type, surrounding temperatures, and the location where the Passport™is
installed. For example, if your pet has longer hair, it may take longer for the motion sensors to detect your pet. Also, if your Passport™is installed in a
location with stairs on one side, the motion sensor will detect your pet differently on the side with the stairs than on the side without the stairs. Blind Zones
are areas where the motion sensors cannot detect your pet and the Passport™will not read your pet’s Passport Key™.
Check for Radio-Frequency Interference
Prior to installation, it is recommended to set-up, program and test the Passport Pet Access Smart System™in the intended installation location or
application to check for possible radio-frequency interferences. These interferences could negatively affect the Passport™from working properly and
receiving the signal of the Passport Key™. Common household appliances and electronic products should be located at least two feet (61cm) away
from the location where the Passport™will be installed. Typical household products to consider are microwaves, televisions, wireless telephones,
computers, garage door openers and hand-held electronic devices such as remote controls or game stations.
Select Installation Location
The Passport™must be installed in a location where the LCD screen, battery compartment and power adapter are not exposed to outside elements
such as rain or snow. The power adapter is for inside use only. It is recommended to install the Passport™in a location where prolonged exposure to
direct sunlight is not a factor. Passport™operating temperature range is: -5° F to 131° F (-20.5° C to 55° C).
Go to location where you plan to install the Passport™. Place the Passport™directly in front of door or desired installation location in the upright
position. Make sure the Passport™is vertical and not leaning so flap will operate properly. If using supplied power adapter, find closest power
outlet. Plug in adapter to power the pet door. The power adapter cord is 6’ in length. If power adapter cord will not reach closest outlet, you
will need a power cord extension, or to use the optional Passport™Rechargeable Battery (both sold separately, see “Replacement Parts and
Accessories” page 29) or find an alternative location to install the Passport™.
Keep the Passport™in front of the door or application in the upright, vertical position and proceed to “Initial User Setup”, “Program Pet” and “Test
Passport Key™” steps to continue to check for radio-frequency interferences and check the motion sensors.
Initial User Setup
A Passport Key™is required for your pet to be programmed to and access the Passport Pet Access Smart System™. One Passport Key™is
included. Additional Passport Key
™
accessories are available for multiple pet households (sold separately, see “Replacement Parts and Accessories”
page 29). The Passport™can be programmed for up to 20 Passport Key
™
accessories or pets. Have your pet’s Passport Key™nearby before
beginning the “Initial User Setup” steps. Programming is time sensitive with 30 seconds for the Passport™to read and store the unique ID of your pet’s
Passport Key™. If you are programming multiple pets, it is important to note which key belongs to which pet.
The Initial User Set Up and Programming Pet steps quickly get your Passport™ready for you and your pet to use. These steps can be completed using
the Passport™control panel or the Passport™Computer Application. To use the Computer Application, see “Connect Passport™to Computer” page 9.
1’–1 ½’ 1’–1 ½’
2½’– 3 ½’ 2½’– 3 ½’
Motion Sensing
Zones
Interior
Motion Sensor Exterior Motion Sensor
OUTSIDEINSIDE
Blind
Zone
Blind
Zone
Note:
NOTICE
•The unit only operates properly while outside temperatures are greater than -5°F (-20.5°C) and less than 131° F (55°C). If operating
from optional rechargeable lithium-ion battery, the battery and battery compartment cannot be exposed to temperatures below 32°F
(0°C).
•Do not install in a location where the Passport™ interior frame, including the LCD screen and battery compartment, and the power adapter
are exposed to damp or wet conditions or to water or outside elements, such as rain or snow.
•Do not use power adapter in temperatures below 32° F (0° C) or above 104° F (40° C). Power adapter for inside use only.
•To avoid tripping, always position the power cord out of the path of foot trafc.
Note:

12 Customer Care Center 1-800-732-2677
GETTING STARTED
To use the Passport™control panel to begin setup, press the enter key on 5-Star Navigation and follow steps below:
Select Language
The Passport™is factory-set to the English language. To change
language:
1. Use up and down arrow keys to highlight desired language.
2. Press enter/select key or right arrow key on highlighted language
to select.
Select Time Format
The Passport™clock can be set to 12-hour or 24-hour format. To select
time format and set time:
1. Use up and down arrow keys to highlight desired time format. Press
enter or right arrow key to select.
2. Press up or down arrow keys to set current hour. Press right arrow
key to move to minute field.
3. Press up or down arrow keys to set current minute.
4. If in 12-hour format, press right arrow key to move to AM/PM field. Press up or down arrow key to toggle between AM/PM.
5. Press enter key to accept time.
Select Date Format
The date can be set to month/day or day/month format. To select
date format and set date:
1. Use up and down arrow keys to highlight desired date format. Press
enter or right arrow key to select.
2. Press up or down arrow keys to set month or set day. Press right
arrow key to move to next field.
3. Press up or down arrow keys to set day or set month. Then press right arrow key to move to year field.
4. Press up or down arrow keys to set year. After setting last field, you are ready to program your pet’s Passport Key™ to the pet door. Ensure your
pet’s Passport Key™is nearby before pressing enter to accept date and start programming key. Programming the Passport Key™to
the Passport™is time sensitive.
Program Pet
Only one pet/Passport Key™at a time can be programmed. Any other Passport Key™near the pet
door will prevent proper programming. Also, do NOT hold the Passport Key™in your hand against LCD
screen when you press enter key to accept date and start programming pet. This could prevent the Passport
Key™from programming properly.
To program Pet:
1. After pressing the enter key to accept date, you will have 30 seconds to program your pet’s Passport Key™
to the Passport™. The LCD screen will show a 30 second countdown.
2. Hold the Passport Key™5” to 6” from center of main flap and parallel to flap. Patiently hold key in this position and wait for it to program during
the 30 second countdown. DO NOT HOLD KEY AGAINST FLAP. It is very important Passport Key™is programmed at least 5” to 6” from flap so
the Passport™will consistently read the key when worn by your pet.
3. When your pet’s Passport Key™is successfully programmed, you
will hear three beeps and the rename pet text screen will appear.
Pet n (with n being the next available number) will be listed at the
bottom of the screen. You can leave the pet name as default Pet n
or you can rename the pet.
4. To rename pet, use arrow keys on 5-Star Navigation to scroll
through text entry screen to Clr. Press enter/select key on 5-Star
Navigation to clear name. Use arrow keys to select letters on text
screen to type pet’s name. Select the symbol on text screen
to complete the new name.
5. A screen will display asking if you want to program additional
pets. If you are programming an additional pet, ensure your pet’s
Passport Key™ is close by since you only have 30 seconds to
program the key. Repeat for all pets you want programmed to use
the Passport™. If multiple pets have been programmed, you may
want to keep a list of which pet is Pet 1, Pet 2, etc. if you did not rename pets.
Example:
Note:

www.petsafe.net 13
GETTING STARTED
If your pet’s Passport Key™is not successfully programmed, you will receive a failure message on the LCD screen. If the Passport™does not program
your pet’s Passport Key™after a few tries, double check for household appliances, electronic devices , or any other Passport Key™accessories in the
area that may be interfering and remove them from the location. Try to program your pet’s Passport Key™again. If you continue to have issues, move
the Passport™to another location and follow the “Program Pet” steps once more. If the attempt to program your
pet’s Passport Key™in the new location is unsuccessful, please contact our Customer Care Center for additional
help. DO NOT PROCEED WITH INSTALLATION.
Once you successfully complete programming of your pet’s Passport Key™to the Passport™, the Pet Settings
menu will display. All programmed pets will be listed at the bottom of the screen. You are now ready to
proceed to “Test Passport Key”.
Test Passport Key
™
Once your pet’s Passport Key™has been programmed, it is important to test to make sure it is working properly and can be read by the Passport™in
your planned installation location. Testing should be done on both the interior and exterior side of the location for each programmed Passport Key™.
Understanding Read Range
Prior to testing the Passport Key™, it is important to understand the Read Range of the Passport™. Read
Range is the distance between the Passport Key™and the Passport™when it first detects the key and triggers
the flap system to unlock or operate as programmed for your pet. The Read Range can be up to 10” or it
may be less depending on the location and application in which the Passport™is installed. The mechanism
which detects and reads the Passport Key™is located within the interior pet door frame. Due to this, you
may see slight differences between the Read Range on the inside and outside of the Passport™.
To test the Passport Key™, the Passport™Door Operational Mode must be set to Smart Mode
(which is default factory setting). Check to make sure the Passport™is in Smart Mode (see “Door Opera-
tional Modes” page 19) prior to testing.
To Test Key:
1. Place the Passport™directly in front of interior side of door or installation application in the upright position. It is VERY IMPORTANT the Passport™is
vertical and not leaning so the flap system will operate properly and not jam.
2. Stand to side of Passport™out of view of interior motion sensor. Do not stand in front of Passport™or this could cause the motion sensor to not
operate properly.
3. While standing to side, wave your hand back and forth in front of motion sensor to activate. Next, hold your pet’s programmed Passport Key™10”
to 12” away from flap and parallel to flap. Slowly move toward flap until the Passport™reads Passport Key™and flap system unlocks. Push through
flap with your hand to check Passport™flap unlocked on interior side.
4. After testing from interior side, go to exterior side of your installation location. Turn Passport™around where exterior frame is facing you.
5. Again, stand to side of Passport™. Repeat waving your hand back and forth in front of motion sensor to activate and test if the Passport™is reading
the Passport Key™. Make sure to push through flap with your hand to check flap unlocked on exterior side.
6. If you have multiple pets, repeat this test for each programmed Passport Key™.
If the Passport™does not read your pet’s programmed Passport Key™after several testing attempts, you may need to relearn the key (see “Relearn
Pet” page 26). Make sure you relearn the Passport Key™at 5” to 6” from the flap then test the key again. If the Passport™will still not read the key,
move to another location and follow key testing steps once more. If the “To Test Key” steps continue to be unsuccessful, contact our Customer Care
Center for additional help (see “Customer Care International” page 29). DO NOT PROCEED WITH INSTALLATION.
If the Passport™is reading your pet’s programmed Passport Key™and ALL steps under “Prepare, Setup and Test” were successful, you can proceed
with preparing your pet’s Passport Key™and installation.
IF ANY STEPS UNDER “PREPARE, SETUP and TEST” WERE UNSUCCESSFUL, DO NOT PROCEED WITH INSTALLATION. Contact our Customer
Care Center for assistance (see “Customer Care International” page 29).
Prepare Passport Key
™
Attach the Passport Key™to your pet’s collar using the included split key rings.
For best results, attach the Passport Key™to the front of your pet’s collar. The
Passport Key™should hang under your pet’s neck and parallel to the flap so the
Passport™can properly read the key.
10”10”
READ RANGE
Main Flap
with Reader
OUTSIDEINSIDE
Note:


14 Customer Care Center 1-800-732-2677
INSTALLATION
INSTALLATION
Checklist Before Installation
Before installing the Passport Pet Access Smart System™, it is important to consider the following:
* Clock battery is installed.
* If using the power adapter, you have located a power outlet in planned location on inside of home where power adapter can plug in. If not,
you have a power cord extension to reach the outlet or are using the optional Passport™Rechargeable Battery instead (sold separately) as the
power source.
* Planned location has been checked for possible radio-frequency interference by ensuring all common household appliances and electronic
devices are at least 2 feet away (60 cm).
* Power adapter and motion sensor wire have been disconnected or if using optional Passport™Rechargeable Battery, it has been removed.
* “Initial User Setup” steps to set the language, time and date have been completed.
* Each pet to use the Passport™has a Passport Key™and is successfully programmed to the pet door.
* Each Passport Key™has been tested in the installation location on both interior and exterior side and the Passport™can read each key.
* If installing in a door, will any components of the Passport Pet Access Smart System™be obstructed by the door opening and closing?
* If installing in a wall, do you have a Passport™Wall Entry Kit? The Passport™fits doors or applications 1” to 2” thick. Wall installations and
thicker applications 3½” up to 12” require the Passport™Wall Entry Kit (sold separately, see “Replacement Parts and Accessories” page 29).
* If installing in a wall, are there any objects (such as doors, shrubs, heat pump, etc.) that could obstruct the Passport™once installed?
* If installing in a wall, have you check for electrical and plumbing fixtures in the wall where you plan to install the Passport™.
Want Professional Installation Help?
Invisible Fence®Brand installers (where available) may come to your home and install your new PetSafe®Pet Door for an additional cost. Contact
the Invisible Fence®Brand Customer Care Center at 1-877-866-DOGS (3647) or visit the website at www.invisiblefence.com for more
information.
Tools Needed
•Hammer
•Jigsaw*
•PhillipsScrewdriver
•SlottedScrewdriver
•Drill
•½”DrillBit
•Level
•TapeMeasure
•MaskingorPainter’sTape
•Duct Tape
•String
•Pencil
•SafetyEquipment
•Optional: Caulk
INSTALLATION IN A NON-GLASS DOOR
Determine Pet Door Location
Disconnect power adapter
from Passport™(or remove optional
rechargeable battery if using) and
disconnect the motion sensor wire
from exterior frame prior to
installation.
1A Measure and mark your pet’s
shoulder height on the interior side of door. Draw a level line at your pet’s shoulder height.
1B Determine location for the pet door. Draw a vertical center line through the shoulder height line
using a level.
Helpful Tip: Mark shoulder height and vertical center line lightly with a pencil or on a piece of tape
so marks can easily be erased or removed.
* With appropriate blade type and length;
example, a metal door would require
a blade for metal.
Step
1
NOTICE
• Read this entire guide prior to cutting or modifying an
opening in your door or wall. Do not proceed with cut-out
or installation until your Passport™is assembled, powered
up, programmed for your pet, and all steps under
“Prepare, Setup and Test” have been completed.
• If homeowner’s door or other application is not level, the
pet door must be installed level to swing properly.
1A 1B
Note:

www.petsafe.net 15
INSTALLATION
Preparing Door
2A Remove door by removing door hinge pins.
2B Place on a raised level surface such as saw horses. Place interior side of door facing up.
Helpful Tip: Clamp down or weight the door to prevent it from moving.
The Pet Door can be installed with the door hanging based on your skill level.
2C Match the marked lines on the door with the shoulder and center lines on the template.
Tape the template in place and carefully trace template. Make sure to trace underneath tape
and connect the corners. Remove the template and any excess tape from the door.
Cut Pet Door Opening
3A Drill ½” holes in inside corners and center of top angle of drawn template.
Helpful Tip: Use both hands to hold drill steady and straight at a
90° angle.
Helpful Tip: Before cutting pet door opening, apply painter’s or masking tape on jigsaw blade
guide and along outer edges of drawn template to help protect door surface from marks and
scratches during cutting.
3B Beginning in one of the holes just drilled, cut along the drawn template lines. After cutting out
the opening, you may need to recut to square the opening. This is necessary for the pet door
frame to fit correctly.
Helpful Tip: Use proper saw blade length and type according to door thickness and material
(for example a wood blade for a wood door and a metal blade for a metal door). Cut slowly
using both hands to hold the saw steady and straight at a 90° angle. This will prevent the blade
from cutting unevenly between interior and exterior sides of the door.
Helpful Tip: If cut piece does not fall out, check underside of door to make sure exterior side has
been cut.
2A
2B
2C
Note:
NOTICE
When applying cutting template there should be a minimum of 3” between the bottom
and sides of the door and the outer edge of the cutting template to maintain the
structural integrity of the door.
Step
2
3A
Step
3
3B
NOTICE
Make sure there is nothing underneath the door where you will be drilling the holes or
cutting the opening.

16 Customer Care Center 1-800-732-2677
INSTALLATION
Install Pet Door
Before putting away your jigsaw, place interior frame (frame with flap) inside the cut-out and check the fit. Then place
the exterior frame into the underside of the cut-out to check the fit. If the frames do not easily fit inside the opening, you may need to
recut opening before proceeding with installation.
4A Measure the thickest part (T) of cut-out. Note this measurement.
4B Before installing pet door, you need to determine which screw length is needed for your
installation. Depending on your door thickness, the screws may need to be trimmed with a hacksaw
or screw cutter. If the screws are too long, the finishing plugs will not fit. Use the Screw Selection
Guide (Chart 1) to select which screw to use and if it needs to be trimmed.
Chart 1
Screw Selection Guide
Screw Length Cut-Out Thickness (T) Trimming Instructions
3 ⁄” screw (88mm) 3⁄” - 1” (4mm - 25mm) Trim screw to door thickness
(T) +2
3⁄” (56mm)
. (See Illustration 4B)
1” - 1 1⁄2” (25mm - 38mm) No trimming needed.
3
15 ⁄” screw (100mm) 1 1⁄2” - 2 ” (38mm - 51mm) No trimming needed.
Helpful Tip: Remove pencil marks and make sure surface is free of debris and shavings before
installing frames.
4C Apply duct tape along top interior and exterior edge of cut-out. Leave approximately 2”
uncovered on either side of tape and make sure no excess tape will show outside the frame. This is
to cover raw edge of cut-out to keep it from pinching or cutting motion sensor wire.
4D Place exterior frame into cut-out from the underside of the door.
4E Align exterior frame flush with bottom of cut-out.
Helpful Tip: Use sawhorse or other flat surface to keep exterior frame in place while installing
interior frame.
4F Plug motion sensor wire from interior frame into connector on the exterior frame.
4G Without pinching the wire, guide excess wire into space between top edge of door cut-out
and tunnel on exterior frame. Align interior frame into cut-out. View both sides of door to ensure the
exterior and interior telescoping tunnels are aligned.
Helpful Tip: You should be able to see clearly through
all screw holes when your door is aligned properly.
Step
44A
T+23

₁₆"
(56mm)
4B
4E
4D
4C
4G
4F

www.petsafe.net 17
INSTALLATION
Insert Screws And Plugs
5A Insert mounting screws through interior frame screw holes. Be sure to insert screws
into screw holes inside battery compartment. Check to make sure pet door fit is correct
and frame is aligned flush. Tighten screws.
Note: Small + has 4 screw holes and Medium has 6 screw holes.
5B Insert finishing plugs into screw holes of interior and exterior frames. Align flat
edge of plugs with outer edges of frame. Plugs will only fit into frame in one direction.
Optional: Caulk around exterior frame and in between tunnels, where tunnels meet,
for improved weather resistance.
5C Plug power adapter into connector on underside of interior frame.
5D Route power adapter wire through wire guides in desired direction towards nearest
power outlet. Rehang door.
Train Pet
Note: The Passport™is designed with an electric motor to release and unlock the flap system
when a Passport Key™is detected. Do not allow your pet to run or charge through the Passport™.
Due to variable radio-frequency interferences and the location where your Passport™is installed, it
could take several seconds for the unique code of the Passport Key™to be read and the flap system
to unlock.
6A To train your pet, set the Passport™to Open Mode (see “Door Operational Modes” page
19). Lift or tape main flap and interior U-flap open using string to help your pet become familiar
with the pet door opening. MAKE SURE TAPED FLAP IS SECURE AND WILL NOT FALL
DURING TRAINING. Try to encourage your pet to come through the pet door. DO NOT FORCE
your pet through the door or they may become frightened. If your pet is timid, it might be helpful to
5A
5D 5C
CAUTION
Do not allow your pet to chew on the power cord.
NOTICE
Only use designated power adapter with the product. Do not use power adapter
in temperatures below 32° F (0° C) or above 104° F (40° C). Power adapter for
inside use only.
WARNING
To avoid tripping, always position the power cord out of the path of foot traffic.
NOTICE
Use a manual screwdriver to tighten screws. Do not over-tighten. Over-tightening can strip the
screws or warp the pet door frame.
5B
Step
5
During pet training while pet door is in Open Mode, make sure to GENTLY lower ap onto
pet’s back. Also avoid possible injury by making sure your pet is entirely through the pet
door opening, including paws and tail, before completely releasing ap.
CAUTION
Step
6
6A

18 Customer Care Center 1-800-732-2677
PROGRAMMING
lock the exterior U-flap so it does not move and scare your pet. To lock exterior U-flap, make sure interior U-flap and main flap are securely taped open
while in Open Mode. Next, change Door Operational Mode to Locked Mode (see “Door Operational Modes” page 19). This will lock the exterior
U-flap in place. Please be aware you may receive the “Flap Held Open” error message on the LCD screen. This message will go away once you lower
the flaps after your pet is trained. Establish a motive for your pet to use the Passport™. A good motivator is usually food. First feed your pet close to pet
door on inside. Once your pet is comfortable approaching the door, move food to outside to try to get your pet to go through the pet door. After your
pet has used the pet door a few times, lower flaps and change door back to Open Mode. Hold flaps open and try to get your pet to go through door
while gently lowering flaps so they can touch your pet’s back. This will help your pet become familiar with the flaps. Encourage your pet to push through
the flaps on their own.
Once your pet is comfortable entering and exiting through the closed flaps in Open Mode, change the Passport™Door Operational Mode to Smart
Mode to operate with your pet’s Passport Key™. Walk your pet to the Passport™until the Passport Key™is detected and the flap system unlocks.
Encourage your pet to push through the flaps to the other side. Repeat training your pet to walk to the Passport™and push through to the other side
until they do it on their own. It is recommended NOT to use any other pet access modes (In-Only, Out-Only or Timer) until your pet is completely
comfortable using the Passport™in In/Out Mode (see “Master Access Modes” page 21 and “Pet Access Mode” page 24).
Most pets will learn to use the Passport with a few short training sessions. However, some pets can take a little longer to become comfortable and more
confident with the Passport™. The most important rule is to be patient with your pet. Let your pet work out for itself that it can go through the pet door.
With a little patience and training, you and your pet will soon enjoy the freedom your new pet door provides.
Helpful Tip: Try treats or toys to encourage your pet to go through the pet door and become comfortable using it.
INSTALLATION IN A WALL
Passport™ Wall Entry Kits are available for wall installations or installation in thicker applications (3½” to 12” thick). The Wall Entry Kit frames out
the wall cut-out, giving your door installation a clean, smooth, finished look. You may purchase a Passport™Wall Entry Kit through selected online
websites, www.petsafe.net or by calling our Customer Care Center at 1-800-732-2677. See “Replacement Parts and Accessories” page 29.
PROGRAMMING PASSPORT™
The default factory settings programmed for your Passport™can be customized to work for you and your pet(s). Programming the Passport™can be
done by using the door control panel or the Passport™Computer Application. To use the Computer Application, please see “Connecting Passport™
to Computer” page 9.
MAIN MENU
This is the default screen on the Passport™. Also if navigating a lower level menu, the screen will time out and
return to Main Menu if there is no activity after two minutes. After five minutes of no activity, the LCD screen will
go to sleep (like a cell phone or computer). To wake the LCD screen and return to Main Menu, push any key on
the 5-Star Navigation.
Setup: Allows you to change door settings for the Passport™including door operational mode, keypad lock,
volume, date/time, low battery mode and language. Also allows changes to pet settings including pet access
mode, re-latch time, in-tone/out-tone, adding a pet, removing a pet, renaming a pet and relearning a pet.
Pet n: Displays a list of all pets successfully programmed to the Passport™(with n being the pet number
assigned when programmed if pet is not renamed) along with each pet’s location when last accessing the Passport™while in Smart Mode. When pet
is selected, lists the history of last 4 dates and times the pet accessed the Passport™while operating in Smart Mode.
DOOR SETTINGS
The Door Settings screen allows you to customize the door operation and settings of the Passport Pet Access Smart System™.
To open the Door Settings menu, from the Main Menu select Setup> Door Settings. The Door Settings screen displays the following options:
Door: Allows pet door operational mode to be changed with three mode options: Smart Mode (default factory setting), Open or Locked.
Lock Keypad: Allows the 5-Star Navigation to be disabled by setting a 4 digit PIN number.
Volume: Turns the volume on or off for the audible beeps and sounds (such
as In-Tone and Out-Tone). Default factory setting for volume is On.
Date/Time: Sets the date and time used by the Passport™.
Low Battery Mode: When powered by Passport™Rechargeable Battery,
allows the door flap to be set to the Open or Locked position when battery
runs low and door shuts down with an optional audible beep. Default factory
setting is Off for beep and Locked for flap shut down position.
Language: Allows the current language to be changed. Default factory
setting for language is English.

www.petsafe.net 19
PROGRAMMING
Door Operational Modes
The Passport™has three operational modes: Smart Mode, Open and Locked.
Smart Mode: Allows any pet with a programmed Passport Key™to access the Passport™as programmed for that specific pet. This is the default
factory setting.
Open: Allows the Passport™flap system to remain unlocked so any pet or animal can enter or exit, even pets NOT wearing a programmed
Passport Key™. The Passport™will function like a traditional pet door in this mode. Access Modes, In-Tone, Out-Tone, Pet Location, Pet Tracking are
disabled in Open Mode.
Locked: Shuts and locks the Passport™flap system so no pet can enter or exit, even if wearing a programmed Passport Key™.
Change Door Operational Mode:
1. From the Main Menu, select Setup > Door Settings then select Door.
2. Use right arrow key to scroll through options to select Smart Mode, Open or Locked. Press left arrow/back key to return to Main Menu.
Lock Keypad
The Lock Keypad setting allows the 5-Star Navigation buttons to be disabled by setting a 4-digit PIN number. This is helpful to prevent a child from
changing the door or pet settings.
To Lock Keypad:
1. From Main Menu, select Setup > Door Settings. Use down arrow key to highlight Lock Keypad and right arrow to select.
2. Use up and down arrow keys to
select your 4-digit PIN number. Use
right and left arrow keys to move
between the fields.
3. Once last digit is selected, press
enter key to accept. The LCD
screen will display Keypad
Locked. You may want to write
down your PIN number and store it
in a secret place for safe keeping.
Unlock Keypad:
1. Press any button on the 5-Star Navigation and the Unlock Keypad screen will appear.
2. Use up and down arrow keys to enter 4-digit PIN number. Use right and left arrow keys to move between
the fields.
3. Press enter key to accept and unlock 5-Star Navigation buttons. If incorrect PIN number is entered, the
keypad will remain locked. If you cannot remember your PIN number, contact our Customer Care Center
(see “Customer Care International” page 29).
Volume Control
The Passport™has several optional audible alerts such as Low Battery Mode, In-Tone and Out-Tone. The Volume
for these audible alerts can be turned off or on. The default factory setting for Volume is On.
Change Volume:
1. From Main Menu select Setup > Door Settings. Use down arrow key to highlight Volume.
2. Use right arrow key to turn volume off or on. Press left arrow/back key to return to Main Menu.
Date and Time
During the “Initial User Setup” steps page 11, the Date and Time format
and current date and time should be set. The Date and Time may
need to be changed if you move to a different time zone or
country or during Daylight Saving Time.
Change Date and Time:
1. From Main Menu select Setup > Door Settings use down arrow key to highlight Date/Time. Press right arrow key to select.
2. Use down arrow key to highlight which setting to change. Use right arrow key to change the setting. When setting Time or Date, use right and
left arrow keys to move between the fields and press enter key to accept once last field is set.

20 Customer Care Center 1-800-732-2677
PROGRAMMING
Low Battery Mode
When powered by the rechargeable battery, the Passport™enters Low Battery Mode before the battery
becomes too low to properly operate the flap. An alert will appear on the LCD screen when the Passport™enters
Low Battery Mode. In Low Battery Mode, the Passport™flap shutdown position can be set to either Open or
Locked. Also an optional audible beep can be set to notify you when the battery is low. The factory settings for
Low Battery Mode are Locked for the flap shutdown position and Off for the audible beep.
Change Low Battery Mode:
1. From Main Menu select Setup > Door Settings. Use down arrow
key to highlight Low Battery Mode. Press right arrow key to select.
2. Use down arrow key to highlight which setting to change. Use right
arrow key to change the setting. Press left arrow/back key to return to
Main Menu.
Language
The Passport™default language setting is English. The Language screen
allows the language of the Passport™to be changed.
Change Language:
1. From Main Menu select Setup > Door Settings. Use down arrow
key to highlight Language and right arrow key to select.
2. Use up and down arrow keys to highlight desired language. Press right
arrow key to change language. Press left arrow/back key to return to
Main Menu.
PET SETTINGS
The Passport™allows you to set the same access option and settings for all pets with the Master Access option or to set access and custom settings by
individual pet within the Pet Settings menu.
To open the Pet Settings menu, from the Main Menu select Setup> Pet Settings. The Pet Settings screen displays the following options:
Master Access: Easily allows the same pet access mode and pet settings
to be set for all pets. This is the default factory pet setting for all pets when
first programmed to the Passport™.
Add Pet: Allows additional pets to be programmed to the Passport™with
the purchase of additional Passport Key™ accessories (sold separately). Up
to 20 pets can be programmed.
Pet n (or Pet Name): Where Pet n’s (or Pet Name) individual access and
pet settings can be changed. All pets that have been successfully programmed
to the Passport™will show under Pet Settings menu below Add Pet.
Master Access
With Master Access, you can easily set the same access option and settings for all pets programmed to the Passport™without the need to individually
program by pet. Master Access is the default access setting when pets are first programmed to the Passport™. Door Operational Mode must be set to
Smart Mode for Master Access setting to work (see “Door Operational Modes” page 19).
To open the Master Access menu from Main Menu select Setup > Pet
Settings > Master Access. Under the Master Access menu you will
find the following options:
Mode: Access mode for any pet set to Master Access. There are four
access modes: In/Out (which is default factory setting), In-Only, Out-
Only and Timer.
Re-latch Time: Amount of time the Passport™multi-point locking U-flap
system takes to re-latch and lock once a Passport Key™is no longer
detected for any pet set to Master Access.
In-Tone: Optional audible tone that sounds when any pet set to Master Access and wearing a programmed Passport Key™comes in. Default
factory setting is Off with 10 sound options available.
Out-Tone: Optional audible tone that sounds when any pet set to Master Access and wearing a programmed Passport Key™goes out. Default
factory setting is Off with 10 sound options available.