Phonak Earbuds User manual

Phonak Earbuds
User Guide
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Contents
1. Welcome
2. Getting to know your earbuds
2.1 Packaging content
2.2 Product description
2.3 General use
2.4 Streaming stability
3. Getting started
3.1 Switching earbuds on or off is easy
3.2 Put the earbuds into pairing mode
3.3 Connect to a mobile device
3.4 Fit your earbuds perfectly
3.5 Place the earbuds into your ears
4. Daily use of the product
4.1 Speech clarity settings
4.2 Setting the volume
4.3 Making a phone call
4.4 Ambient awareness
4.5 Using the Phonak myEarbuds app
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4.6 Charging the earbuds
4.7 Charging the case
4.8 Battery status indicators
4.9 Cleaning the sleeves
4.10 Firmware update
4.11 Factory reset
5. Troubleshooting
6. Service and warranty
6.1 Local warranty
6.2 International warranty
6.3 Warranty limitation
7. Compliance information
8. Information and explanation of symbols
9. Important safety information
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Thank you for choosing Phonak Earbuds.
Please read this user guide carefully to discover how to
benefit from the features.
The “Phonak myEarbuds” app provides additional benefits
as described in chapter 4.5.
Please read the safety warnings prior to installation
or use of the product.
Phonak – life is on www.phonak.com
1. Welcome
CE mark applied: 2021
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2. Getting to know your
earbuds
2.1 Packaging content
Spare pairs of small
and large sleeves
USB-C to USB-A cable
Left
earbud
Right
earbud
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2.2 Product description
Earbuds
1Multi-function button
(short and long press/
double tap)
2Microphones
3Left/right marking
4 Sound outlet
5Charging contacts and
ear sensor
Sleeves
6Retention for secure hold
7Size (1-3) and left (L) /
right (R) marking
8Dome
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2
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The default voice prompt language is English.
This – and other configurations – can be adjusted
with the Phonak myEarbuds app.
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Charging case
10 Charging contacts
a Left earbud
b Right earbud
11 Pairing button
12 Battery indicator lights
a Left earbud
b Case
c Right earbud
13 USB-C charging socket
10a
12 (a, b, c)
11 10b
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You can stream the stereo audio signal to the earbuds
and make hands-free phone calls.
To watch TV, best results are achieved when using the
dedicated low latency interface “Phonak TV Connector”.
2.3 General use
The intended use of these earbuds is to wirelessly connect
to Bluetooth® enabled devices such as mobile and smart
phones or tablets.
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2.4 Streaming stability
Line-of-sight between your earbuds and the connected
device is not required.
The connection range is typically up to 10 meters (30 ft).
The range may be reduced when the signal is obstructed
by obstacles such as walls or the human body.
Best results are achieved when using the earbuds in line
of sight to the connected device.
If the audio transmission is interrupted, reduce the
distance and avoid obstacles in between.
The Bluetooth® word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by Sonova
AG is under license.
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3. Getting started
3.1 Switching earbuds on or off is easy
The earbuds automatically switch
on when removed from the case.
They switch off when back in the
case.
The indicator lights will light up
: Battery ok
: Battery <20%, consider charging
In the event an earbud switched off, a short press on the
button switches it on again.
short press
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3.2 Put the earbuds into pairing mode
1. Make sure both earbuds are placed in the case
correctly.
2. Press and hold the
pairing button for 2
seconds, until the
indicator light
starts to blink blue.
3. The pairing mode
will stop after 3
minutes or when
the pairing was
successful.
4. Leave the earbuds in the case and continue to
chapter 3.3.
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3.3 Connect to a mobile device
If it is the first time connecting the earbuds to the device,
you must put them into pairing mode as described in
chapter 3.2. After they have been paired, the earbuds
should connect automatically when removed from the
case.
When using earbuds with your phone
(or tablet)
1. Open the “Bluetooth” settings and
activate Bluetooth on your phone.
2. Wait until you see the Phonak
Earbuds in the list of available devices and select it.
3. Your phone will now connect to the earbuds.
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Phonak Earbuds
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If the myEarbuds app is installed and connected, you
may see “Phonak Earbuds LE” in the list of paired
devices. Do not select it.
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4. Insert the earbuds into both
ears. You will hear a
confirmation when
inserted.
5. The sound from
your phone will be
played through the
earbuds when
connected.
When you remove both earbuds from the ear, the
sound will be paused. This behavior can be
configured in the Phonak myEarbuds app.
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When using earbuds with the Phonak TV Connector
To connect the earbuds with the TV Connector follow
these steps:
1. Make sure the TV Connector is
properly connected to the TV or
sound source and switch it on.
a Put the earbuds in pairing mode as described in
chapter 3.2.
b Press the pairing button
on the back of the Phonak TV
Connector. You will see a blue
blinking indicator light.
c Wait until the indicator lights on both the TV
Connector and the charging case stop blinking.
If you purchased the Phonak Earbuds and TV
Connector in separate packages, follow steps a to c
below to connect them for the first time:
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2. Insert the earbuds into both
ears. You will hear a
confirmation when inserted.
3. As soon as there is sound
from the TV the transmission
will start automatically.
4. Use the “+” and “-“
buttons on the TV
Connector to set a
comfortable initial
volume level.
Please consult the Phonak TV Connector user guide
and its safety instructions for more information on
www.phonak.com/tvconnector.
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Additional information about pairing
•The earbuds can be paired to a maximum of
8 devices. A 9th pairing will replace the least used
device.
•The indicator lights will blink blue during pairing.
This can take up to 2 minutes, but typically is finished
within a few seconds.
•The earbuds must be paired only once to a phone,
tablet or TV Connector. Devices remain paired after
powering off and will reconnect automatically when
powered on if they are within reach.
•To connect manually, go to your devices Bluetooth
menu and select “Phonak Earbuds” from the list.
.
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3.4 Fit your earbuds perfectly
The sleeve is an important part of your earbuds and
is available in three sizes – 1, 2 and 3. The size is
indicated on the sleeve.
1The retention helps to hold the earbud in place.
2The dome must sit firmly in your ear canal for a
good seal.
2
1
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If the default medium size sleeve (size 2) is too large or
small for you, choose size 1 or 3.
1. Pull the sleeve carefully from the earbud.
2. Gently insert earbud into the sleeve that fits you best.
3. Repeat for the other side.
The size of the sleeve may be different for the left
and right ear.
Make sure the left and right side of the sleeve and
earbud are aligned (L= left side, R = right side).
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3.5 Place the earbuds into your ears
The left and right side indication (L, R) is printed on the
sleeve. Select the correct side for insertion into your ear.
1. With the dome pointing to your
ear canal and downward, gently
insert the earbud.
2. Rotate the retention until it sits
firmly and conformably in the
bowl of the ear.
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4.1 Speech clarity settings
During streaming, you can
manually select one of five
pre-defined speech clarity
settings.
•Setting 1: no additional amplification
•Settings 2-5: increase of the high frequency
sound for more speech clarity.
Use long press right (>1.5 sec) to
increase clarity.
Use long press left (>1.5 sec) to
reduce sharpness..
4. Daily use of the earbuds
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