Phonak EasyCall User manual

User Guide
Phonak EasyCall

2
1. Welcome 5
2. Getting to know your EasyCall 7
2.1 How the device works 7
2.2 Device description 8
3. Getting started 9
3.1 Setting up the power supply 9
3.2 Understanding the indicator light 10
3.3 Charging the battery 12
3.4 Switching On or O 13
3.5 Initial pairing to a phone 14
3.6 Connecting to a cell phone 16
3.7 Testing the connection to the hearing aids 17
3.8 Setting the phone's ringtone prole 19
4. Attaching EasyCall onto your cell phone 20
4.1 Attaching using the Phonak hard case 20
4.2 Attaching using double-sided adhesive tape 21
Contents

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5. Daily use 26
5.1 Correct holding position 26
5.2 Making a call 28
5.3 Accepting a call 29
5.4 Setting the phone volume during a call 30
5.5 Ending a call 30
6. More detailed information 31
6.1 Low battery indication 31
6.2 Transferring a call 31
6.3 Second incoming call 32
6.4 Deleting paired Bluetooth devices 33
6.5 Removing EasyCall from your phone 34

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7. Troubleshooting 35
8. Service and warranty 41
8.1 Local warranty 41
8.2 International warranty 41
8.3 Warranty limitation 42
9. Compliance information 43
10. Information and explanation of symbols 46
11. Important safety information 50

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Phonak EasyCall is a quality product developed by
Phonak, one of the world’s leading companies in hearing
technology.
The intended use is to wirelessly connect your Phonak
hearing aids to your cell phone.
Please read the user instructions thoroughly in order to
benet from all the possibilities EasyCall has to oer.
Phonak – life is on www.phonak-us.com
1. Welcome
CE mark applied: 2015
0560

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Hearing aid compatibility
This product uses a dedicated wireless link to Phonak
hearing aids. Please ask your hearing care professional
about your hearing aid's compatibility.
This user guide is valid for:
Phonak EasyCall
Compatible with wireless Spice, Spice+ and Quest
hearing aids.
Phonak EasyCall II
Compatible with wireless Venture hearing aids
and newer.

max. 10 cm
(4")
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2.1 How the device works
Phonak EasyCall is securely
attached to a cell phone.
It picks up the call from
the phone via Bluetooth®
and transmits the
caller's voice directly to
both hearing aids
simultaneously.
During the call, hold the cell
phone (with EasyCall attached)
within 10 cm (4") distance
of one of the hearing aids.
EasyCall is designed for speech and cell phone use
only. Music streaming and video calls are usually
not supported, although some phones are capable
of doing this.
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
Own voice
Communication
Caller’s voice
2. Getting to know your EasyCall

B
AC
E
D
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2.2 Device description
ACall button with
built-in indicator light
BMicro-USB
charging input
CMicrophone
opening
DCell phone scratch-
protection ring
EOptional double-
sided adhesive tape
Optional accessories
For the best placement of
EasyCall, check the
availability of a Phonak
EasyCall hard case to
match your cell phone on
www.phonak-us.com/easycall

1.
1. 2.
2.
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3. Getting started
3.1 Setting up the power supply
Select the adapter for your country.
US EU
JFirst, insert the top round
end of the adapter into
the round corner of the power
supply.
JClick the bottom end of the
adapter in to lock it into place.
JTo remove, rst pull back the tab
on the power supply.
JPull the adapter upwards to
remove it.

3.2 Understanding the indicator light
Switching on
Switching o
Pairing mode
During phone call
Bluetooth connected
On and ready to
connect
Low battery warning
Green for 2 seconds
Red for 2 seconds
Rapid blue blink
Solid blue
Blink blue every
5 seconds
(max. 1 minute)
Blink green every
5 sec. (max. 1 hour)
Consecutive red
blinks
10

Charging
Fully charged while
charger attached
After 60 seconds of no activity, the blue blinking
will stop to save power. Pressing the call button will
illuminate the indicator light as long as
EasyCall is switched on.
Solid red
Solid green
11

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3.3 Charging the battery
JPlug the larger end of the charging cable into the
universal power supply. Plug the smaller end into the
micro-USB port on EasyCall.
JPlug the power supply into a power outlet.
The indicator light is red during charging and will
turn green when charging is complete.
This may take up to 3 hours. If EasyCall is used while
charging, the charging may take longer.
EasyCall has a non-removable rechargeable
battery.
Before using EasyCall for the rst time, charge it
for at least 3 hours.

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It is safe to leave EasyCall connected to the
charger overnight.
The full performance of a new battery is achieved
only after three complete charge and discharge
cycles.
3.4 Switching On or O
Press and hold the call button
(2 sec.) to switch EasyCall on or o.
The indicator light
Jwill turn green when switching on.
Jwill turn red when switching o.
Pressing the button twice within 2 seconds will
switch on EasyCall.
Release the button immediately after turning red to
avoid the start of Bluetooth pairing.
If a phone is not connected for 60 minutes, EasyCall
will automatically switch o.

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3.5 Initial pairing to a cell phone
Before using EasyCall with a cell phone, the devices must
rst be paired with each other.
JMake sure EasyCall and the cell phone are within
1 meter (3 ft.) range.
JEnable Bluetooth on the cell phone.
If EasyCall has never been paired, it will
automatically be in pairing mode after switching
on. This is indicated by a rapidly blinking blue
indicator light.
JTo manually pair EasyCall,
press and hold the call button
for 10 seconds until the
indicator light starts to rapidly
blink blue.
JStart the pairing process on the phone within 1 minute
according to the phone user guide.

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JYour phone shows a list of found Bluetooth devices.
Select “Phonak EasyCall” from this list and enter
code “0000” if prompted.
Completion of pairing
After successful pairing, the indicator light will stop
rapidly blinking blue. This can take up to 2 minutes
but usually occurs within a few seconds.
The phone only needs to be paired once. It
remains paired after switching o.
Pairing to another cell phone
To use EasyCall with another cell phone, manually start
the pairing again as described on the previous page.

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3.6 Connecting to a cell phone
JSwitch EasyCall on by
pressing the call button for
2 seconds.
JAfter your phone has been paired
to EasyCall, they will automatically
connect to each other. This is
indicated by the corresponding
Bluetooth symbol on the phone and
may take up to 30 seconds.
If they do not connect automatically
JEnsure the phone's Bluetooth feature is turned on.
JClick the EasyCall call button briey. This will manually
connect EasyCall with the cell phone (for some older
phones this may be a necessary step).

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JIf you are unable to connect, go to your phone’s
Bluetooth menu and select EasyCall from the list of
paired Bluetooth devices. Open the EasyCall Bluetooth
settings and set the “Allow automatic connection”
to “yes”.
The connection will be maintained as long as
the devices remain switched on, within a 3 meter
(10 ft.) range and the Bluetooth feature is enabled.
3.7 Testing the connection to the hearing aids
Before attaching EasyCall to a cell phone you
should do a basic function test.
JWith EasyCall connected to a phone, dial a number
such as your voicemail box.
JThe EasyCall indicator light should turn solid blue.

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JKeep the phone and EasyCall
within a 0.5 meter (20") range
while holding the EasyCall
device next to one of your hearing
aids (<10 cm / 4").
Your hearing aids will switch to the phone streaming
program and you can hear the phone signal through
your hearing aids.
If you cannot hear the phone signal through your
hearing aids while the EasyCall indicator light is
solid blue, ask your hearing care professional about
the compatibility of EasyCall or EasyCall II with
your hearing aids.
<10 cm (4")
<50 cm (20")

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3.8 Setting the phone's ringtone profile
As long as EasyCall is connected to the phone,
ringtones, SMS alerts, etc., will be transmitted via
Bluetooth to EasyCall.
If EasyCall is more than 25 cm (10") away from your
hearing aids, you will not be able to hear these tones.
After your phone is connected to EasyCall via Bluetooth:
JCongure your phone to play acoustic ringtones even
when connected to “Bluetooth headset”.
JAlso consider enabling the vibrating alert.
Please consult your phone’s user guide for more
information on the conguration of ringtones.

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4. Attaching EasyCall onto your cell
phone
To ensure EasyCall is never forgotten or lost, it should
stay securely attached onto the back of your phone.
4.1 Attaching using the Phonak hard case
For some phone models,
Phonak provides hard cases
that allow for the most
convenient placement of
EasyCall onto the phone.
Check our website on
http://www.phonak-us.com/easycall to see if a Phonak
EasyCall hard case is available for your phone.
JRemove the protection foil from the adhesive tape
on the hard case side.
JInsert EasyCall into the hard case's cavity and gently
press against the adhesive lm.
JClip the hard case onto your phone.