Phonak Audeo P-312T User manual

Phonak AudéoTM P
User Guide
Phonak Audéo P-312/13T
Phonak Audéo P-312/13T Trial

Wireless hearing aids
Phonak Audéo P90-312
Phonak Audéo P90-13T
Phonak Audéo P70-312
Phonak Audéo P70-13T
Phonak Audéo P50-312
Phonak Audéo P50-13T
Phonak Audéo P30-312
Phonak Audéo P30-13T
Phonak Audéo P-312 Trial
Phonak Audéo P-13T Trial
CE mark applied
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
This user guide is valid for:

3
Your hearing aid details
Hearing aid models
cAudéo P-312 (P90/P70/P50/P30)
cAudéo P-13T (P90/P70/P50/P30)
cAudéo P-312 Trial
cAudéo P-13T Trial
Earpieces
cDome
cSlimTip
ccShell
Battery size
312
13
312
13
If no box is checked and you do not know the model
of your hearing aid, please ask your hearing care
professional.
Your hearing aids operate between 2.4 GHz–2.48GHz
frequency range. When ying please check if ight
operator requires devices to be switched into ight
mode, see chapter 12.

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Your hearing aids have been developed by Phonak – the
world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the User Guide carefully to make sure that
you understand and get the best out of hearing aids.
For more information regarding features, benets, setup,
use and maintenance or repairs of your hearing aid and
accessories – contact your hearing care professional or
manufacturer representative. Additional information can
be found in the Data Sheet of your product.

5
For any information regarding the repair service of the
hearing aid or accessories please contact the hearing care
professional.
Phonak – life is on
www.phonak.com

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Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Multi-function button
9. Connectivity overview
10. Initial pairing
11. Phone calls
12. Flight mode
8
10
11
12
13
15
16
17
18
19
22
26

7
Further Information
13. Operating, transport and storage conditions
14. Care and maintenance
15. Exchanging the earwax protection
16. Service and warranty
17. Compliance information
18. Information and description of symbols
19. Troubleshooting
20. Important safety information
21. For the US market only, complies with the
FDA regulations
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37
39
45
50
52
64

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1. Quick guide
Left & right hearing aid markings
Changing batteries
12 3
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Remove the
stickerfrom the new
battery and wait two
minutes.
Open the
batterydoor.
Place battery in
the battery door with
the “+” symbol facing
upwards.

On/O
Multi-function button
Flight mode
The button has several functions.
It functions as a volume control and/or
aprogram change depending on the
hearing aid programming. This is
indicated in your individual instructions.
If paired with a Bluetooth® enabled
phone, a short press will accept and a
long press will reject an incoming call.
To enter ight mode press the lower part
of the button for 7 seconds while closing
the battery door. To exit ight mode,
simply open and close the battery door
again.
OOn
9

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Battery door
Anchor (optional) Speaker
(without earpieceattached)
Multi-function button
Audéo P-312/13T
Audéo P-312/13T Trial
Tube
2. Parts of the hearing aid
The following pictures show the models described in this
user guide. You can identify your personal model by:
• checking “Your hearing aid details” on page 3.
• comparing your hearing aid with the following models.
Possible earpieces
cShell
SlimTipDome

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3. Left & right hearing aid markings
There is a red or blue marking on the back of the hearing
aid and on the speaker. This will tell you if it is a left or a
right hearing aid.
Blue marking for left hearing aid.
Red marking for right hearing aid.

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4. On/O
The battery door is also the on/o switch.
1.
Closed battery door =
hearingaid is on
2.
Open battery door =
hearingaid is o
When you switch on the hearing aid you might hear
a start-up melody.

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5. Batteries
Remove the
stickerfrom the
new battery and
wait two minutes.
Open the
batterydoor.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
If it is dicult to close the battery door:
Check that the battery is inserted correctly and the
“+” symbol is facing upwards. If the battery is not
inserted correctly, the hearing aid will not work and
the battery door could be damaged.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
1. 2. 3.

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change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
20.2 for further information on product safety.
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (312 or 13) by:
• checking “Your hearing aid details” on page 3.
• checking the marking on the inner side of the battery
door.
• checking the following table.
Model
Phonak Audéo
P-312
P-13T
P-312 Trial
P-13T Trial
Zinc-air
battery
size
312
13
312
13
Color
marking on
package
brown
orange
brown
orange
IEC
code
PR41
PR48
PR41
PR48
ANSI
code
7002ZD
7000ZD
7002ZD
7000ZD

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6. Putting on the hearing aid
Place the hearing aid behind
your ear.
Insert the earpiece into your
ear canal.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.
1.
2.
3.

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7. Removing the hearing aid
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
1.

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8. Multi-function button
It functions as a volume
control and/or a program
change depending on the
hearing aid programming.
This is indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for a printout.
The multi-function button has several functions.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 11.

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9. Connectivity overview
The illustration below shows the connectivity options
available for your hearing aid.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your hearing aids as well.
Bluetooth enabled
device, e.g. cell
phone
TV Connector connected to TV*
Roger**

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10.1 Initial pairing to Bluetooth® enabled device
It is only necessary to perform the pairing
procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your hearing aids will connect
automatically to the device. Initial pairing process
can take up to 2 minutes.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.
10. Initial pairing
1.
2.

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For more information about pairing instructions for
Bluetooth wireless technology, specic to some of
the most popular phone manufacturers, go to:
https://www.phonak.com/com/en/support.html
Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep conrms successful pairing.
3.