Phonak Roger Focus II-312 User manual

Roger Focus II-312
User Manual
Roger Focus II-312

3
Your hearing device details
Model
cRoger Focus II-312
Battery size
312
Please ensure you use the correct type of battery in
your hearing device (zinc-air).
Your hearing device operates between 2.4 GHz–
2.48 GHz frequency range.Hearing device
Roger Focus II-312 2020
This user manual is valid for:

4
Your hearing device have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user manual carefully to make sure that
you understand and get the best out of your hearing
device. For more information about features and benets,
simply contact your hearing care professional.
Phonak – life is on
www.phonak.com
Contents
Your hearing device
1. Quick guide
2. Parts of the hearing device
Using the hearing device
3. Left & right hearing device markings
4. On/O
5. Batteries
6. Putting on the hearing device
7. Removing the hearing device
8. Multi-function button with indicator light
9. Connectivity overview
Further information
10. Care and maintenance
11. Exchanging the earpiece
12. Service and warranty
13. Compliance information
14. Information and description of symbols
15. Troubleshooting
16. Important safety information
6
8
9
10
11
16
17
18
20
21
24
28
30
36
40
42

6 7
On/O
Multi-function button with indicator light
For tamperproof battery door instructions
refer to chapter 5.2.
OOn
1. Quick guide
Left & right hearing device markings
Changing batteries
Blue marking for left hearing device.
Red marking for right hearing device.
1.
Remove the
sticker from the
new battery and
wait two minutes.
2.
Open the battery
door. For
tamperproof
battery doors
refer to chapter
5.2.
3.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
The button has several functions.
It functions as a volume control and
volume control lock.

8 9
2. Parts of the hearing device
The following picture shows the hearing device described
in this user manual.
Roger Focus II-312
Multi-function
button with
indicator light
SlimTube
Earpiece:
Dome (detachable)
Anchor
Battery door
3. Left & right hearing device
markings
There is a red or blue marking to tell you if it is a left or a
right hearing device.
Blue marking for left hearing device.
Red marking for right hearing device.

10 11
4. On/O
The battery door is also the on/o switch. To open
tamperproof battery doors refer to chapter 5.
1.
Closed battery door =
hearing device is on.
2.
Open battery door =
hearing device is o.
When you switch on the hearing device you may hear
a start-up melody.
5. Batteries
2.
Open the
battery door.
3.
Place battery in the battery
door with the “+” symbol
facing upwards.
1.
Remove the sticker
from the new
battery and wait
two minutes.
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol is
facing upwards. If the battery is not inserted correctly,
the hearing device will not work and the battery door
can be damaged.
5.1 Insert battery (standard battery doors)
If the battery door is tamperproof continue to read the
important information below, and refer to specic
instructions in chapter 5.2 for inserting the battery.

12 13
Replacement battery
This hearing device requires a size 312 zinc-air battery.
Model
Roger Focus II-312
Zinc-air
battery
size
312
Color
marking on
package
brown
IEC
code
PR41
ANSI
code
7002ZD
Please ensure you use the correct type of battery in
your hearing device (zinc-air). Please also read chapter
16.2 for further information on product safety.
Low power: You will hear two beeps when the battery is
low. You will have approximately 30 minutes to change
the battery. We recommend that you always have a
new battery on hand.
2.
Use the tool as leverage
to open the battery door
by pulling the door with
the tool in the direction
of the green arrow.
1.
Place the tip of the tool in
the small hole at the
bottom of the hearing
device.
5.2 Insert battery with a tamperproof battery door
This hearing device can be tted with a tamperproof
battery door if needed for safety reasons (children below
36 months).
Opening the battery door

14 15
2.
Place battery in the
battery door with the “+”
symbol facing upwards.
1.
Remove the sticker from
the new battery and wait
for 2 minutes.
Inserting the battery Closing the battery door
The battery is only
tamperproof when the
battery door is closed
correctly. Always check
after closing, that the
battery door cannot be
opened by hand.

16 17
6. Putting on the hearing device
1.
Place the hearing device behind
your ear.
2.
Insert the earpiece into your
ear canal.
3.
If there is an anchor attached to
the earpiece, tuck it into the bowl of
your ear to secure your hearing
device.
7. Removing the hearing device
Pull on the bend of the
SlimTube and remove the
hearing device from behind
the ear.

18 19
8. Multi-function button with
indicator light
It functions as a volume control and
a volume control lock. Increase the
volume with a short press of the
upper part of the button. Decrease
the volume with a short press of the
bottom part of the button.
To lock the button, press the upper
part of the button for 5 secs.
To unlock the button, press the
upper part of the button for 5 secs.
The multi-function button has several functions.
Indicator light
Parents and caregivers of infants and young children can
easily be informed about the hearing device status with
the indicator light. The indicator light is integrated in the
multi-function button and shows the status of the hearing
device as long as it is powered on.
* Low battery alert is initiated approx. 30 minutes before the battery needs to be changed. It is
recommended that you always have a new battery available.
** There is no light when the volume control is locked.
*** Consult the quick guide delivered with the hearing device for information regarding beep
notications and using the Phonak remote control.
Status hearing device*** Indicator light pattern
cLocking multi-function
button **
Double blink
cUnlocking multi-function
button
Single blink
cLow battery * Continuous blink
cVolume level change (either
initiated by a remote control
or by the multi-function
button)
Single blink per
volume change
cMid-volume Solid green
cRoger microphone connecting
the device
Single blink
cVolume max or Volume min
reached
Double blink

20 21
The illustration below shows connectivity options
available for your hearing device.
9. Connectivity overview
Roger microphone
10. Care and maintenance
Diligent and routine care of your hearing device
contributes to outstanding performance and a long
service life. To ensure a long service life, Sonova AG
provides a minimum of a ve year service period after
phase out of the respective hearing device.
Please use the following specications as a guideline.
For further information regarding product safety, see
chapter 16.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing device from your ear, because these
products may damage it.
When you are not using your hearing device, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
device after use. Store the hearing device in a safe, dry
and clean place.

22 23
Your hearing device is resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing
device is cleaned and dried.
• The hearing device is used and maintained as described
in this user manual.
Use of your hearing device around water can restrict
air ow to the batteries causing it to stop working.
Should your hearing device stop working after coming
into contact with water, refer to the troubleshooting
steps in chapter 15.
Daily
Inspect the earpiece and SlimTube for earwax and
moisture deposits. Clean the surfaces with a lint-free
cloth or use the small brush provided in the hearing
device hard case. Never use cleaning agents such as
household detergents, soap, etc. for cleaning your hearing
device. It is not recommended to rinse these parts with
water, risk for lodging in the SlimTube. If you need to
clean your hearing device intensively, ask your hearing
care professional for advice.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing device. For further
maintenance or cleaning instructions, please see your
hearing care professional.
Monthly
Inspect your SlimTube for color changes, hardening, or
cracks. In the case of such changes, the SlimTube has to
be replaced. Please see your hearing care professional.

24 25
11. Exchanging the earpiece
Your hearing device is tted with a SlimTube and earpiece.
Please check the earpiece regularly and exchange or clean
it if it looks dirty or if the hearing device volume or sound
quality is reduced. If a dome is used, it should be
exchanged every 3 months.
1.
Remove the earpiece from the
SlimTube by holding the SlimTube
in one hand and the earpiece in
the other.
11.1 Removing the earpiece from the SlimTube
2.
Gently pull on the earpiece
to remove.
3.
Clean the SlimTube with a
lint-free cloth.

26 27
1.
Hold the SlimTube in one hand
and the earpiece in the other.
11.2 Attaching the earpiece to the SlimTube
2.
Slide the earpiece over the
sound outlet.
3.
The SlimTube and the earpiece
should t perfectly together.

28 29
12. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your hearing device, about the terms of
the local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing device itself, but not
accessories such as batteries, SlimTubes or earpieces.
The warranty only comes into force if a proof of
purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.
Serial number (left side):
Serial number (right side):
Date of purchase:
Authorized hearing care professional (stamp/signature):

30 31
13. Compliance information
Europe:
Declaration of Conformity
Hereby Sonova AG declares that this product meets the
requirements of the Medical Device Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU. The
full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com/us/en/certicates
(Phonak worldwide locations).
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
The models listed on page 2 are certied under:
Roger Focus lI-312
USA FCC ID: KWC-BST
Canada IC: 2262A-BST

32 33
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
Notice 4:
Japanese Radio Law and Japanese
Telecommunications Business Law Compliance
This device is granted pursuant to the Japanese Radio
Law (電波法) and the Japanese Telecommunications
Business Law (電気通信事業法). This device should not
be modied (otherwise the granted designation number
will become invalid).
005-102108
A19-0086005
R
T
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.

34 35
Radio information of your hearing device
Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017
Compliance with emission and immunity standards
Resonant loop antenna
2.4 GHz – 2.48 GHz
GFSK, Pi/4 DPSK, GMSK
< 1 mW
~1m
4.2 Dual-Mode
LE (low energy)
Antenna type
Operation frequency
Modulation
Radiated power
Bluetooth®
Range
Bluetooth
Proles supported
Immunity standards EN 60601-1-2:2015
IEC 60601-1-2:2014
EN 61000-4-2:2009
IEC 61000-4-2:2008
EN 61000-4-3:2006+A1+A2
IEC 61000-4-3:2006+A1+A2
EN 61000-4-4:2012
IEC 61000-4-4:2012
EN 61000-4-5:2014
IEC 61000-4-5:2014
EN 61000-4-6:2014
IEC 61000-4-6:2013
EN 61000-4-8:2010
IEC 61000-4-8:2009
EN 61000-4-11:2004
IEC 61000-4-11:2004
IEC 60601-1 (§ 4.10.2):2005
ISO 7637-2:2011

36 37
14. Information and description
of symbols
With the CE symbol, Sonova AG conrms that
this product – including accessories – meets the
requirements of the Medical Device Directive
93/42/EEC as well as the Radio Equipment
Directive 2014/53/EU. The numbers after the
CE symbol correspond to the code of certied
institutions that were consulted under the
above-mentioned directives.
This symbol indicates that the products
described in these user instructions adhere to
the requirements for an applied part of Type B
of EN 60601-1. The surface of the hearing device
is specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in EU Directive 93/42/EEC.
This symbol indicates that it is important
for the user to read and take into account the
relevant information in these user manuasl.
This symbol indicates that it is important
for the user to pay attention to the relevant
warning notices in these user manuals.
Important information for handling and
product safety.
During transportation keep dry.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth SIG,
Inc. and any use of such marks by Sonova AG
is under license. Other trademarks and trade
names are those of their respective owners.
Japanese symbol for certified radio device.

38 39
Operating
conditions
The product is designed such that it functions
without problems or restrictions if used as
intended, unless otherwise noted in this user
manual. The hearing device is classied IP68
(depth of 1 meter for 60 minutes) and designed to
be used in all daily life situations. Therefore you do
not have to worry about exposing the hearing
device to light rain or sweat. However, the hearing
device is not intended to be used in water
activities that includes chlorinated water, soap,
salt water or other liquids with a chemical
content.
Indicates the manufacturer’s serial number so that
a specic medical device can be identied.
Indicates the manufacturer’s catalogue number so
that the medical device can be identied.
Temperature during transportation and storage:
–20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity during transportation: Up to 90%
(non condensing).
Humidity during storage: 0% to 70%, if not in use.
See instruction in chapter 16.2 regarding drying
the hearing device after use.
Atmospheric pressure: 500 hPa to 1060 hPa
The symbol with the crossed-out garbage
bin is to make you aware that this hearing
device may not be thrown away as normal
household waste. Please dispose of old or unused
hearing device, at waste disposal sites intended
for electronic waste, or give your hearing device to
your hearing care professional for disposal. Proper
disposal protects the environment and health.