Phonak RemoteMic User manual

www.phonak.com
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
029-0312-02/V1.00/2014-10/A+W/FO Printed in Switzerland © Phonak AG All rights reserved
User Guide
Phonak RemoteMic
0678

2 3
1. Welcome 5
2. Getting to know your RemoteMic 6
2.1 Device description 7
2.2 Compatibility note 8
2.3 Streaming stability note 9
3. Getting started 10
3.1 Charging the battery 10
3.2 Switching On 12
3.3 Pairing the RemoteMic 13
3.4 Understanding the indicator lights 16
4. Daily use 18
4.1 Preparing the streamer 18
4.2 Connecting devices 19
4.3 Setting the volume 21
4.4 How to wear 22
4.5 Pause and resume 24
4.6 Switching o 25
Contents
5. Special use cases 26
5.1 RemoteMic and phone calls 26
5.2 RemoteMic and watching TV 27
5.3 RemoteMic streaming distance 28
5.4 Using the securing cord 29
5.5 Deleting all Bluetooth pairings 30
6. Troubleshooting 31
7. Service and warranty 36
8. Compliance information 38
9. Information and explanation of symbols 42
10. Important safety information 47

4 5
1. Welcome
RemoteMic is a quality product developed by Phonak,
one of the world’s leading companies in the eld of
hearing technology.
Please read the user instructions thoroughly in order
to be able to benet from all the possibilities your
hearing system can offer.
If you have any questions, please consult your hearing
care professional or go to www.phonak.com/remotemic
Phonak – life is on www.phonak.com
For detailed information on the ComPilot,
ComPilot II or ComPilot Air II such as features,
indicator light explanations, etc., please refer
to the corresponding user guides.
I will use the RemoteMic along with the following
streamer:
c ComPilot c ComPilot II c ComPilot Air II
CE mark applied: 2012
0678

ComPilot Air II *RemoteMic
6 7
The RemoteMic sends the speaker’s voice wirelessly to
your hearing aids via the Phonak streamer.
The system consists of three main elements:
the RemoteMic, your Phonak hearing aids and a
streamer, such as Phonak ComPilot Air II.
Hearing aid Speaker
2. Getting to know your RemoteMic
2.1 Device description
AVolume up ( )
Volume down ( )
Power switch ( )
Charging input (mini-USB)
Microphone opening
Indicator light
Securing cord eyelet
Retaining clip
Accessories
(content may vary depending on country)
JDual mini-USB splitter (1 in /2 out)
JDetachable securing cord
JProtective bag
Max 20 m
(60 ft)
A






*Phonak streamers ComPilot or
ComPilot II are also compatible

8 9
2.3 Streaming stability note
The Bluetooth connection range between the RemoteMic
and a streamer can be up to 20 meters (60 ft).
The range may be reduced when the signal is obstructed
by obstacles such as walls or the human body.
The best results are achieved when the RemoteMic is in
the line of sight to the streamer.
Other optional accessories
JPhonak mini-USB power supply (charger)
J12 V car charger adapter
2.2 Compatibility note
In addition to your Phonak wireless hearing aids, a
compatible streamer is required.
2. Getting to know your RemoteMic
The Bluetooth® word mark and logos are registered trademarks owned
by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license.
Other trademarks and trade names are those of their respective owners.

10 11
3. Getting started
3.1 Charging the battery
Your RemoteMic has a built-in, non-removable,
rechargeable battery.
When charging your RemoteMic for the rst time,
let it charge for at least 3 hours, even if the
indicator light is not lit or turns green.
To charge it:
JTake the Phonak power supply from the streamer.
JPlug the power supply into a power socket.
JPlug the mini-USB plug into the RemoteMic
mini-USB socket.
JThe typical charging time is 2 hours.
JCharging is complete when the indicator light
turns solid green.
Using one power supply for two devices
Place the dual mini-USB splitter between the power
supply and the devices as shown below.
With a streamer:
Both devices can be
charged at the same
time.
With TVLink II:
The RemoteMic can be
charged while the
TVLink II is being used.
It is safe to leave the RemoteMic connected to
the charger overnight.

On O
2.
1.
12 13
3.3 Pairing the RemoteMic
Before using the RemoteMic with a streamer for the rst
time, the devices must rst be paired with each other.
If you have received the RemoteMic and the
streamer in a set, they are paired already.
Move to Chapter 3.4.
Put the streamer into pairing mode
With ComPilot Air II:
JTurn on and press the volume
up button at the same time.
With ComPilot II:
JTurn on rst. Press the connect
and volume up buttons
at the same time for 2 sec.
The rapidly blinking blue
indicator light conrms that
the streamer is in pairing mode.
3.2 Switching On
Slide the power switch
to turn the RemoteMic
on or o.
Sleep mode
If no streamer is detected for more than 30 minutes,
the RemoteMic enters sleep mode even if it is still
switched on.
To return from sleep mode, switch the RemoteMic o
and turn it on again.
3. Getting started

1.
2.
14 15
Completion of pairing
Wait until both indicator lights turn solid blue. This
can take up to 2 minutes but usually occurs within
a few seconds.
You only have to pair the devices once. They will
remain paired and will automatically connect after
being turned on again as described in chapter 4.2.
Put RemoteMic into pairing mode
If the RemoteMic has never been paired, it will
automatically be in pairing mode for 30 minutes
after turning on. This is indicated by a rapidly
blinking blue indicator light.
To manually start pairing mode:
JSwitch the RemoteMic o.
JPress and hold the volume up
button ( ).
JTurn the RemoteMic on while pushing
the ( ) button at the same time.
JRelease the ( ) button when the
indicator light starts rapidly blinking
blue.
JMake sure the streamer and RemoteMic
are within a 1 meter (3 ft) range.
The RemoteMic will remain in pairing mode for
2 minutes or until the pairing has been completed.
3. Getting started

poweraudio
16 17
RemoteMic power and battery information
Switching on Green for 2 seconds
Switching o Red for 2 seconds
Charging Solid red
Fully charged while Solid green
charger attached
Low battery warning Additional red short
blinks
RemoteMic in sleep Indicator light is not
mode or o lit at all
Switch the RemoteMic o and on again to turn
the device back on from sleep mode.
3.4 Understanding the indicator lights
Information during operation
or
RemoteMic Streamer
Searching for paired Solid green
device
Streaming Solid blue Solid blue
Pause mode Blink blue Blink blue
Pairing mode Rapid blink blue Rapid blink blue
3. Getting started

18 19
4. Daily use
4.2 Connecting devices
Each time the devices are turned on, they will connect
to each other automatically.
JMake sure the streamer and
RemoteMic are within 2 meters
(6 ft) range.
JTurn the RemoteMic and the
streamer on.
JThe indicator lights will turn
green.
JWait until the indicator light of
both devices turn solid blue. This
may take up to 30 seconds but
usually occurs within 5 seconds.
If the indicator light is rapidly blinking blue after
turning on the RemoteMic or if the indicator
light does not turn solid blue within two minutes,
repeat the pairing in chapter 3.3.
4.1 Preparing the streamer
JTurn the streamer on.
JWear the streamer as shown.
With ComPilot or With ComPilot Air II:
ComPilot II:
For a more detailed explanation of the
streamers, refer to the streamer’s user guides.

20 21
Functional test
Before using the system, perform a
quick functional test by gently tapping
on the microphone opening.
You should clearly hear the tapping noise through your
hearing aids.
Line of sight between the RemoteMic and the
streamer is usually not required. If you encounter
audio drops, please refer to the troubleshooting
guide in chapter 6.
4. Daily use
or
4.3 Setting the volume
To change the RemoteMic volume setting:
JSpeak into the RemoteMic from
a 20 cm (8") distance.
JUse the volume controls
to set the volume to a comfortable
volume level.
To ne-tune the overall volume of the hearing aids
and the RemoteMic, you may use the streamer volume
buttons:
Jto increase the volume
Jto decrease the volume
To reduce surrounding sounds
JPress and hold (2 sec)
for more reduction.
JPress and hold (2 sec)
to return to the original
hearing aid volume.

22 23
The RemoteMic volume setting will be stored even
after switching o the RemoteMic.
Your hearing care professional can change the
level of the hearing aid microphones whilst using
the RemoteMic if you are not satised.
4.4. How to wear
JGently press to open the clip.
JEnsure the RemoteMic is clipped
securely to clothing as shown in
the picture.
JTo prevent scratching sounds, do
not cover the RemoteMic with
clothing during use.
4. Daily use
Distance to the speaker’s mouth:
JThe best results are achieved
at 20 cm (8").
JA distance of 50 cm (20") should
not be exceeded.
The greater the surrounding noise, the closer the
RemoteMic should be positioned to the speaker’s
mouth.
Do not use a neckloop lanyard during streaming.
Scratching noise may worsen the listening
experience.

24 25
4.5 Pause and resume
To pause the audio
transmission from
your streamer, press
the main button.
When paused:
JThe indicator lights will blink blue on both devices.
JYour hearing aids will switch back to the most recent
hearing aid program.
JTo resume the streaming, press the streamer main
button again.
The hearing aid programs cannot be changed
during streaming or when paused.
or
4. Daily use
4.6 Switching o
To end the RemoteMic transmission
completely, switch o the
RemoteMic by sliding the power
switch to the o position.
Switch the RemoteMic o when not in use.

TVLink II
basestation
26 27
5.1 RemoteMic and phone calls
Phone calls via Bluetooth will always take priority
over the RemoteMic streaming.
If the streamer is paired and connected to your mobile
phone, you can still receive phone calls, even when
using RemoteMic. In case of an incoming call, the
streamer automatically stops transmitting the audio
signal from your RemoteMic and sends the signal from
your mobile phone to your hearing aids.
5. Special use cases
“click”
“click”
or
To accept an incoming call, briey press the streamer’s
main button once you hear the ringtone through
your hearing aids. Press the main button again and
the phone call will be ended.
5.2 RemoteMic and watching TV
To ensure high quality audio
in stereo sound from your TV or
other audio sources, we
recommend using the dedicated
Phonak TVLink II basestation.
In cases where a cable
connection is not available
or while travelling, the
RemoteMic may be used to
improve the sound quality
while watching TV.
Cable

RemoteMic
28 29
To achieve the best results:
JLocate the TV loudspeaker.
JPlace the RemoteMic
20 cm (8") from the
speaker.
JConsider leaving the
charger plugged in while
watching TV.
5.3 RemoteMic streaming distance
The RemoteMic operates up to a range of 20 m (60 ft).
Line of sight between your streamer and the RemoteMic
is not required. Interference in the environment due to
walls, the furniture or the human body may reduce the
operating range.
If the RemoteMic is moved out of the range of the
streamer, the wireless audio transmission will be
interrupted or even terminated. Move the RemoteMic
back into the range of the streamer to resume streaming
to your hearing aids.
It may take up to 10 seconds before the streaming
resumes.
If the streaming was interrupted for more than
30 minutes, it may be necessary to switch the
RemoteMic o and on again.
5.4 Using the securing cord
For transportation purposes, you can use the detachable
securing cord as shown:
5. Special use cases

30 31
5. Special use cases
5.5 Deleting all Bluetooth pairings
If you encounter problems with one of the paired devices,
or if a device stops connecting to your RemoteMic, you
may consider deleting all pairings from the RemoteMic.
JTurn the RemoteMic on while
pushing the button.
JRelease the button after
10 seconds when the blue
blinking light turns green.
Deleting the pairing of Bluetooth devices means you will
not be able to connect to any previously paired
Bluetooth device. You will need to perform the pairing
process again (see 3.3) if you wish to reconnect.
The indicator lights will start to rapidly blink blue a
few seconds after pairings were deleted (automatic
pairing mode).
The following is a summary of frequently asked questions
about RemoteMic and the answers to them.
Causes
I cannot hear the sound from the RemoteMic
JOne or all devices are
switched o
JRemoteMic is in pause mode
(blue blinking)
JThe distance between the
streamer and the RemoteMic
is too great
JAn obstacle is preventing
transmission
6. Troubleshooting
What to do
JMake sure all devices
(RemoteMic, streamer,
hearing aids) are turned on
and fully operational
JBriey press the streamer
main button to resume
streaming
JBring the devices closer to
each other. 20 meters (60 ft)
is the maximum outdoors
JTo avoid streaming inter-
ruptions, make sure you wear
the streamer correctly and
keep the RemoteMic within
the operating range
JDepending on the material
(e.g. the human body), line of
sight may be necessary

32 33
I hear breakup during audio transfer
JThe RemoteMic device is too
far away from the streamer or
shielded by an obstacle (e.g.
human body)
JThe streamer searches for
other paired devices for
2 minutes after being turned
on
The volume during streaming is not suitable
(too low or too high)
JThe volume levels are not set
correctly
JDo not exceed the maximum
distance and adjust the
device orientations
J After 2 minutes, the
streamer will stop searching
other devices and the
breakup will stop
J Adjust the volume using
the RemoteMic and the
streamer’s volume buttons
Causes What to do Causes What to do
There is too much noise, I cannot understand the speaker
JYour hearing aid microphones
are set too high
JThe RemoteMic rubs against
the wearer’s clothing
JThe settings of your hearing
aids are not right
J Reduce the hearing aid
volume by a long press of
streamer button
J Place the RemoteMic
closer to the mouth of the
speaker (20 cm, 8")
J Use the RemoteMic
button to increase the
volume of the RemoteMic
J Make sure the RemoteMic
is clipped firmly. Clothing
should not cover the
RemoteMic
J Please ask your hearing
care professional to fine-
tune your hearing aids
6. Troubleshooting

34 35
RemoteMic is no longer recognized by the streamer it was
previously paired with
J2 minutes after no device has
been found, the streamer stops
seeking devices in order to
save power
JThe devices are too far away
from each other
JRemoteMic can be paired
to a maximum of 4 dierent
Bluetooth devices. If the
internal memory is full, the
fth will delete the rst
pairing
JPairing has never been carried
out or has been deleted
The indicator light does not turn solid blue
JRemoteMic and the streamer
are not paired
JSwitch the streamer o. Wait
until the red power indicator
light turns o, then turn the
device on again
JBring devices within 1 meter
range and then try again
J Repeat the pairing between
the devices
J Repeat the pairing between
the devices
J Complete the pairing as
described in 3.3
Causes What to do Causes What to do
J Complete the pairing as
described in 3.3
J Wear the streamer around
the neck and correctly secure
the neckloop
J Ask your hearing care
professional to regroup your
streamer and the hearing aids
J Charging during use is
possible, although this
increases the charging time
by 30%
J Only use chargers approved
by Phonak
I see a rapidly blinking blue indicator light on the RemoteMic
JRemoteMic has never been
paired and is always in pairing
mode
Indicator lights are solid blue but I cannot hear the RemoteMic
JThe streamer is out of the
range of the hearing aids
JThe streamer is not correctly
programmed for your hearing
aids
The charging time is longer than usual
JThe device is being used
during charging
JThe charger is not providing
enough charging current
6. Troubleshooting

36 37
7. Service and warranty
7.1 Local warranty
Please ask the hearing care professional, where you
purchased your streamer and RemoteMic, about the
terms of the local warranty.
7.2 International warranty
Phonak oers a one-year limited international warranty,
valid as of the date of purchase. This limited warranty
covers manufacturing and material defects. The warranty
only comes into force if proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
Authorized hearing
care professional
(stamp / signature):
7.3 Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals, immersion in
water or undue stress. Damage caused by third parties or
non-authorized service centers renders the warranty
null and void. This warranty does not include any services
performed by a hearing care professional in their oce.
Serial number:
Date of purchase:

38 39
8. Compliance information
Declaration of Conformity
Hereby Phonak AG declares that this Phonak product
meets the requirements of the Radio and Telecom-
munications Terminal Equipment Directive 1999/5/EC.
The full text of the Declaration of Conformity can
be obtained from the manufacturer or the local Phonak
representative whose address can be taken from
the list on www.phonak.com (worldwide locations).
Australia:
Supplier Code Number N15398
New Zealand:
Supplier Code Number Z1285
Notice 1:
This device complies with Part 15 of the FCC Rules
and with RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation.
Notice 2:
Changes or modifications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply
with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules and ICES-003 of Industry
Canada.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This device generates, uses and can
radiate radio frequency energy and, if not installed