Phonak Q90 User manual

029-0272-02/V1.00/2013-09/FO Printed in Switzerland © Phonak AG All rights reserved
User Guide
Phonak Sky Q
Q90, Q70, Q50
www.phonak.com
Manufacturer:
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland

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2
Contents
1. Welcome 5
2. Important safety information:
Please read before operating your hearing
aid for the rst time 6
Hazard warnings 6
Information on product safety 10
3. Hearing aid description 13
4. Step-by-step instructions for using
the hearing aid 19
Step 1. Getting to know your hearing aid 19
Step 2. Battery preparation 22
Step 3. Inserting the battery 23
Step 4. Turning on the hearing aid 24
Step 5. Inserting the hearing aid 25
Step 6. Adjusting the volume control
behind the ear 31
Step 7. Selecting the hearing program
behind the ear 33
Step 8. Removing the hearing aid 35
Step 9. Turning o the hearing aid 37
Step 10. Changing the battery 38
Step 11. Changing the battery in an UltraPower
or SuperPower hearing aid with a
secured battery compartment 39
Step 12. Changing the battery in a M13 or RIC
hearing aid with a secured battery
compartment 44
5. Care and maintenance 46
6. Troubleshooting 50
7. Wireless accessories description 52
8. Service and warranty 62
9. Compliance information 64
10. Information and description of symbols 67

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Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.
Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak.com
1. Welcome
This user guide is valid for:
Wireless models
Phonak Sky Q90-UP
Phonak Sky Q90-SP
Phonak Sky Q90-M13
Phonak Sky Q90-RIC
Phonak Sky Q70-UP
Phonak Sky Q70-SP
Phonak Sky Q70-M13
Phonak Sky Q70-RIC
Phonak Sky Q50-UP
Phonak Sky Q50-SP
Phonak Sky Q50-M13
Phonak Sky Q50-RIC

6 7
Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
2.1 Hazard warnings
!The intended use of hearing aids is to amplify and
transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.
2. Important safety information
!Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or
the hearing aid.
!Do not use the hearing aids in explosive areas (mines
or industrial areas with danger of explosions).
!Hearing aid batteries are toxic if they are swallowed!
Keep out of reach of children and mentally challenged
people or pets. If batteries are swallowed, consult
your physician immediately!
!Tamperproof solutions for the battery door, ear hook
and integrated Roger/FM receiver (if used) must be
attached for children younger than 36 months to
prevent accidental swallowing of the battery or small
parts of the device. In case one of these secured
mechanisms is damaged by applying too much force
or using an inappropriate tool, the device should be
brought to your hearing care professional for repair or
exchange.

8 9
2. Important safety information
!If you feel pain in or behind your ear, if it is inflamed,
if skin irritation or accelerated accumulations of ear
wax occur, please check with your hearing care
professional or physician.
!In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.
!Hearing programs in the directional microphone
mode reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.
!The hearing aid contains small parts that can cause
choking, if swallowed by children. Keep out of reach
of children and mentally challenged people or pets.
If swallowed, consult a physician or hospital
immediately.
!External devices may only be connected if they
have been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.
!The following is only applicable for persons with
active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):
SKeep the wireless hearing aid at least 15 cm
(6 inches) away from the active implant. If you
experience any interference, do not use the wireless
hearing aids and contact the manufacturer of the
active implant.
Please, note that interference can also be caused by
power lines, electrostatic discharge, airport metal
detectors etc.
SKeep magnets (i.e. battery handling tool, EasyPhone
magnet, etc.) at least 15 cm (6 inches) away from
the active implant.
SYou are not permitted to use wireless accessories
for your hearing aids. Ask your hearing care
professional for details.

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2. Important safety information
2.2 Information on product safety
IPhonak hearing aids are water resistant and not
waterproof. They are designed to withstand normal
activities and occasional accidental exposure to
extreme conditions. Never immerse your hearing aids
in water. Phonak hearing aids are not specifically
designed for extended periods of water submersion
on a continual basis, that is worn in activities such as
swimming or bathing. Always remove your hearing
aid before these activities, as the hearing aid contains
sensitive electronic parts.
INever wash the microphone inputs. Doing so could
cause it to lose its special acoustic features.
IProtect your hearing aid from heat (never leave it
near a window or in the car). Never use a microwave
or other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.
IWhen you are not using your hearing aid, leave the
battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.
IDo not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.
IAlways use new batteries for your hearing aid. In case
a battery is leaking, replace it immediately with a
new one to avoid any skin irritation. You can return
used batteries to your hearing care professional.
IRemove the battery if you are not using your hearing
aid for a long period of time.

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3. Hearing aid description
ISpecial medical or dental examination including
radiation described below, may adversely affect the
correct functioning of your hearing aids. Remove and
keep them outside the examination room/area before
undergoing:
2. Important safety information
The following user instructions describe four hearing aid
models: The UltraPower (UP), SuperPower (SP), M13 and
the Receiver-In-Canal Technology (RIC) hearing aid.
The dierent hearing aids can be adapted with a variety
of earmolds.
On the following pages use the labeled drawings to
identify the hearing aid and the earmold that you use.
The following table shows what battery you need for your
hearing aid model.
Model Zinc air battery size IEC ANSI
(marking on package) code code
UP 675 (blue) PR44 7003ZD
SP 13 (orange) PR48 7000ZD
M13 13 (orange) PR48 7000ZD
RIC 13 (orange) PR48 7000ZD
SMedical or dental examination with X-ray (also CT
scan)
SMedical examinations with MRI/NMRI scans,
generating magnetic fields
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it
will be in very low doses, and will not affect the hearing
aids.
IDo not use your hearing aid in areas where electronic
equipment is prohibited.

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c
d
e f
g
h
b
a
b
a
UltraPower and SuperPower model
Option A: with classic earmold
a Right or left indicator (right=red, left=blue)
b Battery compartment with ON / OFF switch
c Volume control
d Program button
e Microphone inputs with Wind and Weather Protector
f Hook / sound output
g Hearing tube
h Classic earmold (detachable)
UltraPower and SuperPower model
Option B: Power SlimTube with classic earmold
a Power SlimTube
b Classic earmold (detachable)
3. Hearing aid description

16 17
e
f
g
a
b
c
d
e
a
a
b
c
d
M13 model
Option A: with classic earmold
a Right or left indicator (right=red, left=blue), placed in
the battery compartment
b Battery compartment with ON/OFF switch
c Program or volume control button
d Microphone inputs
e Hook / sound output
f Hearing tube
g Classic earmold (detachable)
M13 model
Option B: with dome Option C: with SlimTip
a Hearing tube
b Earmold: Dome (detachable)
c Retention
d Earmold: SlimTip (detachable)
e Removal handle
3. Hearing aid description

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ee
h
gf
d
c
a
b
RIC model
Option A: with cShell Option B: with Dome
a Right or left indicator (right=red, left=blue),
placed in the battery compartment
b Battery compartment with ON/OFF switch
c Program or volume control button
d Microphone inputs
e External receiver wire
f cShell
g Dome (detachable)
h Retention
3. Hearing aid description
The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the hearing
aid controls. This will make it easier for you to feel and
operate the controls later on when wearing the hearing
aid.
4. Step-by-step instructions for using
the hearing aid

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Fig. 1a
Fig. 1b
Decrease volume
Increase volume
Fig. 1c
Increase
volume
Decrease
volume
Left hearing aid Right hearing aid
UltraPower and SuperPower model
To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).
In order to change a hearing program, press the program
button displayed (Fig. 1b).
4. Using the hearing aid
M13 and RIC model
Your hearing care professional can configure the push
button as either a volume control or a program selector.
To increase the volume, press the button on your
right hearing aid. To decrease the volume, press the
button on your left hearing aid (Fig. 1c).

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Fig. 2
Fig. 1d
Fig. 3b
Fig. 3a
Fig. 3d
Fig. 3c
In order to change a
hearing program, press
the button displayed
(Fig. 1d).
Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
4. Using the hearing aid
Step 3. Inserting the battery
Take the hearing aid in your hand (Fig. 3a / 3c) and open
the battery door. Insert the battery so that you see the
+symbol on the battery (Fig. 3b / 3d).
UP and SP model M13 and RIC model

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Fig. 4a Fig. 4b
Step 4. Turning on the hearing aid
Switch on the hearing aid by closing the battery
compartment (Fig. 4a/b).
UP and SP model M13 and RIC model
IOpen and close the battery compartment gently
and carefully.
ICheck if you feel resistance when closing the
battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong way,
the hearing aid will not work and the battery
compartment can be damaged.
4. Using the hearing aid
The hearing aid is now switched on. It can take up to
15 seconds before it starts. When you wear the hearing
aid, you will hear a start up signal.
Step 5. Inserting the hearing aid
This step shows you how to correctly insert the hearing
aid. The instructions apply for the UltraPower,
SuperPower, M13 and RIC hearing aids. The type of
earmold determines how the hearing aid is inserted.
IEach hearing aid is individually programmed for
your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.

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Fig. 5a Fig. 5b
Fig. 5c Fig. 5eFig. 5d
Step 5.1 Identifying the hearing aid for the
right and left ear
Color indicator:
right = red
left = blue
UP and SP model M13 and RIC model
4. Using the hearing aid
Step 5.2 Inserting an UltraPower, SuperPower or M13
model with classic earmold
Before inserting the earmold, check that the earmold
tube is slid over the hearing aid hook correctly. With your
right hand, take your earmold for the right ear (red mark
on the hearing aid, see step 5.1) between your thumb and
forefinger.
Take the earmold up to your ear. Place the canal part of
the earmold into your ear canal (see the part circled in
green (Fig. 5c)). Next place the hearing aid behind your
ear (Fig. 5d). Then insert the upper part of the earmold
into the upper part of the bowl of your ear (Fig. 5e).

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Fig. 5f
Fig. 5g Fig. 5h
If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate the
earmold until it fits correctly.
Check the fit by running your finger over the bowl of the
ear. You know it fits correctly if, when doing so, you feel
the contour of the bowl of the ear and not the hearing
aid (Fig. 5f). In the beginning, please use a mirror to
check.
You have now successfully inserted the right hearing aid.
Now insert your left hearing aid in the same way (marked
in blue, see step 5.1).
4. Using the hearing aid
Step 5.3 Inserting an UltraPower, SuperPower or M13
model with Power SlimTube with classic earmold
Follow the instructions in Step 5.2, as this procedure is
identical.
Step 5.4 Inserting a RIC model with a cShell
With your right hand, place the right hearing aid (red
mark on the hearing aid, see step 5.1) behind your right
ear (Fig. 5g). Place the hearing tube between your thumb
and forefinger. Insert the cShell deep enough into the ear
canal so that the hearing tube lies flat on your ear
(Fig.5h).

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Fig. 5i
Increase volume
Decrease volume
Fig. 6a
If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate the
dome until it fits correctly.
You have now successfully inserted the right hearing aid.
Now insert your left hearing aid in the same way (marked
in blue, see step 5.1).
Step 5.5 Inserting a RIC model with a dome
Follow the instructions in Step 5.4, as this procedure is
identical. If your hearing aid has a retention cord, then
press it into the bowl of the ear in order to retain the
dome in the ear canal (Fig. 5i).
4. Using the hearing aid
Step 6. Adjusting the volume control behind the ear
Step 6.1 Adjusting the volume control behind the ear
with an UltraPower or SuperPower model
To increase the volume press the volume control
upwards. To decrease it, press the volume control
downwards using your forefinger. Use your thumb
to lightly support the hearing aid (Fig. 6a).

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Fig. 6b
Fig. 7a
Decrease volume Increase volume
Left hearing aid Right hearing aid
Step 6.2 Adjusting the volume control behind the ear
with a M13 or RIC model
Your hearing care professional can configure your
hearing aid push button as either a volume control or a
program selector.
To increase the volume, press the button on your right
hearing aid. To decrease the volume, press the button on
your left hearing aid. Use your thumb to lightly support
the hearing aid (Fig. 6b).
4. Using the hearing aid
Step 7. Selecting the hearing program behind the ear
Step 7.1 Selecting the hearing program behind the ear
with an UltraPower or SuperPower model
In order to select or change a hearing program, press the
program button displayed (Fig. 7a).
If you press it again, you change to the next program.
A signal indicates the change.
A signal tone can only be heard if you have turned
on the hearing aid and you are wearing it correctly
behind the ear.

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Fig. 7b
Fig. 8a
Fig. 8b
Step 7.2 Selecting the hearing program behind the ear
with a M13 or RIC model
Your hearing care professional can configure your hearing
aid (push) button as either a volume control or a program
selector.
In order to select or change a hearing program, press the
program button displayed (Fig. 7b).
If you press it again, you change to the next program.
A signal indicates the change.
A signal tone can only be easily heard if you have turned
on the hearing aid and you are wearing it correctly
behind the ear.
4. Using the hearing aid
Step 8. Removing the hearing aid
Step 8.1 Removing an UltraPower, SuperPower or M13
model with classic earmold
Take the hearing aid behind your ear and lift it above the
upper part of your ear and then gently let go (Fig. 8a).
Use your thumb and forefinger to grab the earmold
and gently remove it from your ear (Fig. 8b). Do not pull
on the tubing to remove the earmold.

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Fig. 9bFig. 9a
Fig. 8c
4. Using the hearing aid
Step 8.2 Removing an UltraPower, SuperPower or M13
model with Power SlimTube with classic earmold
Follow the instructions in Step 8.1, as this procedure is
identical.
Step 8.3 Removing a RIC model with a cShell
Grasp the hearing aid by the hearing tube and carefully
remove it from your ear (Fig. 8c).
Step 8.4 Removing a RIC model with dome
Follow the instructions in Step 8.3, as this procedure is
identical.
!In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the
ear. In the unlikely case that the dome does get
stuck in your ear canal, it is strongly recommended
to see a physician for safe removal.
Step 9. Turning off the hearing aid
You can turn off your hearing aid by opening the battery
compartment (Fig. 9a / 9b).
UP and SP model M13 and RIC model

38 39
Fig. 11a Fig. 11b
4. Using the hearing aid
Step 10. Changing the battery
Your hearing aid will indicate with a double beep, that
the battery soon needs to be changed. You typically have
up to 30 minutes to change the battery, however this can
dier and may be considerably shorter. We recommend
that you always keep a spare battery on hand.
ITo estimate the average battery life, we recommend
you track the time frame from when you start
using your haring aid to when you hear the end of
life battery tones.
Step 11. Changing the battery in an UltraPower or
SuperPower hearing aid with a secured battery
compartment
The UltraPower and SuperPower hearing aid models can
be t with a secured battery compartment if needed for
safety reasons.
Open the battery compartment by inserting a pen tip into
the notch shown (Fig. 11a). Gently lift the latch upwards
(Fig. 11b). The battery compartment can now be opened.
IDo not lift the latch above 90°.