Phonak Virto V90 User manual

User Guide
(V90/V70/V50/V30)

3
Non wireless models
Phonak Virto V90-nano
Phonak Virto V90-10 NW O
Phonak Virto V70-nano
Phonak Virto V70-10 NW O
Phonak Virto V50-nano
Phonak Virto V50-10 NW O
Phonak Virto V30-10 NW O
CE mark applied
2015
2015
2015
2015
2015
2015
2015
Wireless models
Phonak Virto V90-10 O
Phonak Virto V90-10
Phonak Virto V90-312
Phonak Virto V90-13
Phonak Virto V70-10 O
Phonak Virto V70-10
Phonak Virto V70-312
Phonak Virto V70-13
Phonak Virto V50-10 O
Phonak Virto V50-10
Phonak Virto V50-312
Phonak Virto V50-13
Phonak Virto V30-10 0
Phonak Virto V30-10
Phonak Virto V30-312
Phonak Virto V30-13
CE mark applied
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
This user guide is valid for:
Note: Some of these products include BVST (Binaural VoiceStream TechnologyTM) and/or
Floating AntennaTM feature

5
Your hearing aid details
Model
FPhonak Virto V-nano
FPhonak Virto V-10 NW O
FPhonak Virto V-10 O
FPhonak Virto V-10
FPhonak Virto V-312
FPhonak Virto V-13
Battery type
10
10
10
10
312
13
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Your hearing care professional:

Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Push button
9. Volume control
10. Adjusting Virto V-nano with Phonak MiniControl
Further Information
11. Care and maintenance
12. Wireless accessories
13. Service and warranty
14. Compliance information
15. Information and description of symbols
16. Troubleshooting
17. Important safety information
18. Important information: Cell phones
19. For the US market only, complies with the FDA
regulations
20. Important notice for Prospective Noise Generator
users
8
10
12
13
14
16
17
19
20
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26
29
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47
49
53
Your hearing aids have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years
of listening pleasure.
Please read the user guide carefully to make sure that
you understand and get the best out of your hearing aids.
For more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak-us.com
Download the Phonak Support App
To have an individual and interactive user guide
always with you, download the Phonak Support App
on your mobile device. For more information please
visit: www.phonak-us.com/supportapp

9
On/O
Push button
Volume control
Models with this option only:
The push button on your hearing aid
can have various functions.
Models with this option only:
To increase the volume, turn the
volume control forwards. To decrease
the volume, turn the volume control
backwards.
OOn
8
1. Quick guide
Left & right hearing aid markings
Changing batteries
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Remove the
sticker from the
new battery.
Left Right
Open the
battery door.
Place battery in the
battery door with the
“+” symbol facing
upwards.
1 2 3

11
Virto V-10
Custom made
shell
Battery door
Volume control
(optional)
Push button
Removal handle
Sound output / wax protection system
Virto V-312
Virto V-13
Battery door
Push button
Sound output /
wax protection system
Custom made shell
Volume control
(optional)
Battery door
Custom
made shell
Push button
Sound output / wax protection system
Volume control
(optional)
10
2. Parts of the hearing aid
The pictures below show the models described in this user
guide. You can identify your personal model by:
• Checking “Your hearing aid details” on page 5.
• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing aid and if a volume control is present.
Virto V-nano, V-10 O and V-10 NW O
Custom made
shell
Battery door
Push button
(optional)
Removal handle
Sound output / wax protection system

13
4. On/O
The battery door is also the on/o switch.
1
2
Closed battery door =
hearing aid is on
Opened battery door =
hearing aid is o
When you switch on the hearing aid you may hear
a start-up melody.
12
3. Left & right hearing aid markings
There is a red or blue marking to tell you if it is a left or a
right hearing aid. The color mark is located on the shell
(text printed in red or blue), or shell is colored
red or blue.
Blue marking for left hearing aid.
Red marking for right hearing aid.

15
Model
Phonak Virto
V-nano
V-10 NW O
V-10 O, V-10
V-312
V-13
Zinc air
battery
size
10
10
10
312
13
Color
marking on
package
yellow
yellow
yellow
brown
orange
IEC
code
PR70
PR70
PR70
PR41
PR48
ANSI
code
7005ZD
7005ZD
7005ZD
7002ZD
7000ZD
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (10, 312 or 13) by:
• Checking “Your hearing aid details” on page 5.
• Checking the marking on the inner side of the
battery door.
• Checking the following table.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
17.2 for further information on product safety.
14
5. Batteries
Remove the
sticker from the
new battery and
wait 2 minutes.
Open the
battery door.
Place battery in the
battery door with the
“+” symbol facing
upwards.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol
is facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
1 2 3

17
7. Removing the hearing aid
7.1 Removing the hearing aid with a removal handle
1
Hold the removal handle
and carefully pull the
hearing aid up and out
of the ear.
16
6. Putting on the hearing aid
(all models)
1
Take your hearing aid up
to your ear and place the
ear canal part into your
ear canal.

19
8. Push button
Models with this
option only:
The push button on your
hearing aid can have
various functions or is
not active. This depends
on the programming of
the hearing aid, which is
indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for this
printout.
18
1
2
Put your thumb behind your
lobe and gently press your ear
upward to push the hearing aid
out of the canal. In order to help
it along, make chewing
movements with your jaw.
Grasp the protruding hearing aid
and remove it.
7.2 Removing the hearing aid without a
removal handle

21
10. Adjusting Virto V-nano with
Phonak MiniControl
The MiniControl contains a magnet that functions like a
remote control to change the settings of your Virto V-nano.
Your nano in combination with MiniControl can have
various functions or can remain inactive. This depends on
your individual settings, which are indicated in your
individual “Hearing aid instructions”. Please ask your
hearing care professional for this print out.
To use the MiniControl,
unscrew the magnet from the
keychain housing and hold it
inside the ear canal without
touching the hearing aid.
MiniControl magnet
Keychain housing
20
9. Volume control
Models with this
option only:
To increase the volume,
turn the volume control
forwards. To decrease the
volume, turn the volume
control backwards. The
volume control can be
disabled by the hearing
care professional.

23
11. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specications as a guideline.
For further information regarding product safety, see
chapter 17.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
22
If you use a medical device like a pacemaker or ICD
device (implantable cardioverter debrillator), please
read the specic user guide to clarify possible
impact of magnetic elds to your medical device.
Do not place the MiniControl (neither open nor
closed) in your breast pocket. Keep a distance of at
least 15 cm (6 inches) between the MiniControl and
any medical device.
While the hearing aid is on,
hold the magnet inside the
ear canal without touching
the hearing aid.
Promtly remove the magnet
as soon as your nano is in the
desired program or the
volume is ideal for you.

25
Wax protection
SmartGuard is a unique
wax protection system
developed by Phonak. The
unique membrane design
completely protects your
hearing aid from wax
and moisture.
Cerustop wax guards are
also commonly used as
an alternative protection
system. Please ask your
hearing care professional
for detailed information
on the use of the wax
protection system on
your hearing aid.
SmartGuard
24
Daily
Daily cleaning and the use of a drying system is highly
recommended. C&C line from Phonak is a complete set
of cleaning products. Your hearing care professional will
be glad to advise you. Never use household cleaning
products (washing powder, soap, etc.) to clean your
hearing aids.
If your hearing aid is performing weakly or fails to
operate, clean or replace the wax guard system. If your
hearing aid fails to operate after you have correctly
cleaned or replaced your wax protection system and
inserted new batteries, contact your hearing care
professional for advice.
Weekly
For more in depth maintenance instructions or for
more than basic cleaning, please see your hearing
care professional.

27
12.2 Communication in noise and over distance
The Roger portfolio provides an outstanding microphone
performance to help you better understand in noise and
over distance. With Roger you can benet from:
• understanding every word in a noisy situation e.g.
restaurants, public areas and over distance
• discreet design
• speech transmission directly to your hearing aids with
attached receiver or via your body-worn receiver
26
12. Wireless accessories
12.1 Connecting to audio sources and
remote control
A range of Phonak accessories are available for you to
use with your wireless hearing aid.
* The Phonak ComPilot with neckloop or ComPilot Air with clip to attach to clothing. They also
have basic remote control functionalities. For advanced control they can be used with the
Phonak RemoteControl App.
** Audio sources (e.g. MP3 Player, computer, laptop, tablet) can be connected to the streaming
device via Bluetooth or audio cable.
*** Clipped onto the speaker’s clothing for better understanding over distance.
Cell phone
Phonak streaming device*
Phonak EasyCall
with cell phone
Phonak RemoteMic***
MP3 Player/
Audio source**
Phonak TVLink connected to TV
Phonak PilotOne
remote control
Phonak DECT phone

29
13. Service and warranty
Local warranty
Please ask the hearing care professional, where
you purchased your hearing aid, about the terms
of the local warranty.
International warranty
Phonak oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earmolds and
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
28
Microphone*
Body-worn receiver option
Note: Only available for Virto V models with telecoil
* Some Roger microphones also support input from audio sources via Bluetooth® or cable.
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.

31
Europe:
Declaration of Conformity
Hereby Phonak AG declares that this Phonak product
meets the requirements of the Medical Devices Directive
93/42/EEC as well as the Radio and Telecommunications
Terminal Equipment Directive 1999/5/EC. The full text of
the Declaration of Conformity can be obtained from the
manufacturer or the local Phonak representative whose
address can be taken from the list on www.phonak.com
(Phonak worldwide locations).
Australia:
Supplier Code Number N15398
New Zealand:
Supplier Code Number Z1285
14. Compliance information
30
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Serial number
(right side):
Date of purchase:
Authorized hearing care
professional (stamp/signature):

33
Notice 1:
This device complies with Part 15 of the FCC Rules
and with RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
32
The wireless models listed on page 2 are
certied under:
Phonak Virto V-10 O, models M / P / SP
USA FCC ID: KWC-ITEV10O
Canada IC: 2262A-ITEV10O
Phonak Virto V-10, models M / P / SP
USA FCC ID: KWC-ITEV10
Canada IC: 2262A-ITEV10
Phonak Virto V-13 & V-312, models M / P / SP / UP
USA FCC ID: KWC-ITEV13
Canada IC: 2262A-ITEV13

35
With the CE symbol, Phonak AG conrms
that this Phonak product – including
accessories – meets the requirements of the
Medical Devices Directive 93/42/EEC as well as
the R&TTE Directive 1999/5/EC on radio and
telecommunications equipment. The numbers
after the CE symbol correspond to the code of
certied institutions that were consulted under
the above-mentioned directives.
This symbol indicates that the products
described in these user instructions adhere to
the requirements for an applied part of Type B
of EN 60601-1. The surface of the hearing aid
is specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in EU Directive 93/42/EEC.
15. Information and description
of symbols
34
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can
be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.

37
Temperature during transportation
and storage: –20° to +60° Celsius
(–4° to +140° Fahrenheit).
Humidity during transportation: Up to 90%
(non condensing).
Humidity during storage: 0% to 70%, if not in
use. See instruction in chapter 17.2 regarding
drying the hearing aid after use.
Atmospheric pressure: 200 hPA to 1500 hPa
The symbol with the crossed-out garbage
bin is to make you aware that this hearing
aid may not be thrown away as normal
household waste. Please dispose of old or
unused hearing aids, at waste disposal sites
intended for electronic waste, or give your
hearing aid to your hearing care professional
for disposal. Proper disposal protects the
environment and health.
36
EMC and Radio communications compliance
label Australia.
This symbol indicates that it is important for
the user to read and take into account the
relevant information in these user guides.
This symbol indicates that it is important for
the user to pay attention to the relevant
warning notices in these user guides.
Important information for handling and
product safety.
The product is designed such that it functions
without problems or restrictions if used as
intended, unless otherwise noted in these
user guides.
Operating
conditions

39
What to do
Change battery (chapter 1 + 5)
Clean speaker opening
Insert battery correctly (chapter 1 + 5)
Switch hearing aid on by completely closing the battery door
(chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume (chapter 8 + 9)
Change battery (chapter 1 + 5)
Clean speaker opening
Turn volume up if volume control available (chapter 8 + 9)
Contact you hearing care professional
Change battery within the next 30 minutes (chapter 1 + 5)
Wipe battery and hearing aid with dry cloth
38
16. Troubleshooting
If the problem persists, contact you hearing care
professional for assistance
Causes
Dead battery
Blocked speaker
Battery not inserted correctly
Hearing aid switched o
Hearing aid not inserted correctly
Earwax in ear canal
Volume too loud
Low battery
Blocked speaker
Volume too low
Physical hearing condition
has changed
Indication for low battery
Moisture on battery or
hearing aid
Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid switches on & o
(intermittent)