Phonak Audeo S YES User manual

CRT hearing aids
User Guide
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/
CRT hearing aids
User Guide
Manufacturer:
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
EU Representative:
Phonak GmbH
D-70736 Fellbach-Oeffingen
Germany
www.phonak.com
029-0048-02/V4.00/2011-09/A+W/FO Printed in Switzerland © Phonak AG All rights reserved
0459

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3
1. Welcome 4
2. Important safety information:
Please read before operating your hearing aid
for the first time 6
Hazard warnings 6
Information on product safety 8
3. Hearing aid description 10
4. Step-by-step instructions for using
the hearing aid 14
Step 1. Getting to know your hearing aid 14
Step 2. Battery preparation 16
Step 3. Inserting the battery 17
Step 4. Turning on the hearing aid 17
Step 5. Inserting the hearing aid 19
Step 6. Adjusting the volume control
behind the ear 21
Step 7. Selecting the hearing program
behind the ear 23
Contents
Step 8. Removing the hearing aid 24
Step 9. Turning off the hearing aid 25
Step 10. Changing the battery 25
5. Care and maintenance 26
6. Troubleshooting 28
7. Wireless Accessories and FM systems 29
Wireless Accessories 29
FM systems 30
8. Service and warranty 31
9. Compliance information 32
10. Information and explanation of symbols 35

2
3
1. Welcome 4
2. Important safety information:
Please read before operating your hearing aid
for the first time 6
Hazard warnings 6
Information on product safety 8
3. Hearing aid description 10
4. Step-by-step instructions for using
the hearing aid 14
Step 1. Getting to know your hearing aid 14
Step 2. Battery preparation 16
Step 3. Inserting the battery 17
Step 4. Turning on the hearing aid 17
Step 5. Inserting the hearing aid 19
Step 6. Adjusting the volume control
behind the ear 21
Step 7. Selecting the hearing program
behind the ear 23
Contents
Step 8. Removing the hearing aid 24
Step 9. Turning off the hearing aid 25
Step 10. Changing the battery 25
5. Care and maintenance 26
6. Troubleshooting 28
7. Wireless Accessories and FM systems 29
Wireless Accessories 29
FM systems 30
8. Service and warranty 31
9. Compliance information 32
10. Information and explanation of symbols 35

4
5
1. Welcome
Your new hearing aid is a premium Swiss quality
product. It was developed by Phonak, one of the
world‘s leading companies in hearing technology.
Your hearing aid offers the most modern digital hearing
technology currently available on the market.
Please read these user instructions thoroughly in order
to benefit from all the possibilities your new hearing
aid has to offer. With proper use and care, you will be
able enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak.com
0459

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5
1. Welcome
Your new hearing aid is a premium Swiss quality
product. It was developed by Phonak, one of the
world‘s leading companies in hearing technology.
Your hearing aid offers the most modern digital hearing
technology currently available on the market.
Please read these user instructions thoroughly in order
to benefit from all the possibilities your new hearing
aid has to offer. With proper use and care, you will be
able enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak.com
0459

6
7
Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing
and will not prevent or improve a hearing impairment
resulting from organic conditions. Infrequent use
of a hearing aid does not permit a user to attain full
benefit from it. The use of a hearing aid is only
part of hearing habilitation and may need to be
supplemented by auditory training and instruction
in lipreading.
2.1Hazard warnings
Use only hearing aids that have been specially
programmed for you by your hearing care
professional. Other aids may be ineffective and
may, in certain cases, damage your hearing.
Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or
the hearing aid.
2. Important safety information
Hearing aid batteries are toxic if they are
swallowed! Keep out of reach of children and pets.
If batteries are swallowed, consult your physician
immediately!
If you feel pain in or behind your ear, if it is inflamed
or if skin irritation and accelerated accumulations
of ear wax occur, please check with your hearing care
professional or physician.
Pieces of broken ceramic housings are sharp-edged
and can cause cuts.
In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.
Hearing programs in the directional microphone mode
reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.

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7
Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing
and will not prevent or improve a hearing impairment
resulting from organic conditions. Infrequent use
of a hearing aid does not permit a user to attain full
benefit from it. The use of a hearing aid is only
part of hearing habilitation and may need to be
supplemented by auditory training and instruction
in lipreading.
2.1Hazard warnings
Use only hearing aids that have been specially
programmed for you by your hearing care
professional. Other aids may be ineffective and
may, in certain cases, damage your hearing.
Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or
the hearing aid.
2. Important safety information
Hearing aid batteries are toxic if they are
swallowed! Keep out of reach of children and pets.
If batteries are swallowed, consult your physician
immediately!
If you feel pain in or behind your ear, if it is inflamed
or if skin irritation and accelerated accumulations
of ear wax occur, please check with your hearing care
professional or physician.
Pieces of broken ceramic housings are sharp-edged
and can cause cuts.
In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.
Hearing programs in the directional microphone mode
reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.

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9
The hearing aid contains small parts which can be
swallowed by children.
External devices may only be connected if they have
been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG.
2.2 Information on product safety
Never immerse your hearing aid in water! Protect
it from excessive moisture. Always remove
your hearing aid before showering, bathing,
or swimming.
Protect your hearing aid from heat (never leave
near a window or in the car.) Never use a
microwave or other heating devices to dry your
hearing aid. Ask your hearing care professional
about suitable drying methods.
When you are not using your hearing aid, leave
the battery compartment open so that any
moisture can evaporate. Make sure that you
always completely dry your hearing aid after use.
Store the hearing aid in a safe, dry and clean
place.
Do not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.
Ceramic hearing aid housings are resistant to
scratches but must be treated with care. If hit hard
enough or dropped, the ceramic housing may break.
Always use new batteries for your hearing aid.
You can return used batteries to your hearing care
professional.
Remove the battery if you are not using your
hearing aid for a long period of time.
X-ray radiation (e. g. CT scans, MRI scans) may
adversely affect the correct functioning of your
hearing aids. We recommend that you remove
them before undergoing X-ray procedures and
keep them outside the room.
Do not use your hearing aid in areas where
electronic equipment is prohibited.
2. Important safety information

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9
The hearing aid contains small parts which can be
swallowed by children.
External devices may only be connected if they have
been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG.
2.2 Information on product safety
Never immerse your hearing aid in water! Protect
it from excessive moisture. Always remove
your hearing aid before showering, bathing,
or swimming.
Protect your hearing aid from heat (never leave
near a window or in the car.) Never use a
microwave or other heating devices to dry your
hearing aid. Ask your hearing care professional
about suitable drying methods.
When you are not using your hearing aid, leave
the battery compartment open so that any
moisture can evaporate. Make sure that you
always completely dry your hearing aid after use.
Store the hearing aid in a safe, dry and clean
place.
Do not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.
Ceramic hearing aid housings are resistant to
scratches but must be treated with care. If hit hard
enough or dropped, the ceramic housing may break.
Always use new batteries for your hearing aid.
You can return used batteries to your hearing care
professional.
Remove the battery if you are not using your
hearing aid for a long period of time.
X-ray radiation (e. g. CT scans, MRI scans) may
adversely affect the correct functioning of your
hearing aids. We recommend that you remove
them before undergoing X-ray procedures and
keep them outside the room.
Do not use your hearing aid in areas where
electronic equipment is prohibited.
2. Important safety information

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Option A: with Dome
aEarpiece: Dome
bRetention
cxReceiver unit
dMicrophone input with microphone protector
eSwitch*
fBattery compartment with ON/OFF switch
* Option/Function not available for Audéo S YES
and Audéo S MINI
The following user instructions describe Canal Receiver
Technology (CRT) hearing aid models.
CRT hearing aids can be adapted with a variety of
earpieces.
On the following pages use the labeled drawings to
identify the earpiece that you use.
Your hearing care professional will tell you what size
of battery you need for your hearing aid.
3. Hearing aid description
c
bf
a
Audéo S YES Audéo S SMART
Audéo S MINI
e
c
ba
d
f
d

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Option A: with Dome
aEarpiece: Dome
bRetention
cxReceiver unit
dMicrophone input with microphone protector
eSwitch*
fBattery compartment with ON/OFF switch
* Option/Function not available for Audéo S YES
and Audéo S MINI
The following user instructions describe Canal Receiver
Technology (CRT) hearing aid models.
CRT hearing aids can be adapted with a variety of
earpieces.
On the following pages use the labeled drawings to
identify the earpiece that you use.
Your hearing care professional will tell you what size
of battery you need for your hearing aid.
3. Hearing aid description
c
bf
a
Audéo S YES Audéo S SMART
Audéo S MINI
e
c
ba
d
f
d

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Option C: with SlimTip
aRemoval handle
bEarpiece: SlimTip
cxReceiver unit
dMicrophone input with microphone protector
eSwitch*
fBattery compartment with ON/OFF switch
* Option/Function not available for Audéo S YES
and Audéo S MINI
Option B: with Shell
aEarpiece: shell (cShell/xShell)
bxReceiver unit
cMicrophone input with microphone protector
dSwitch*
eBattery compartment with ON/OFF switch
* Option/Function not available for Audéo S YES
and Audéo S MINI
3. Hearing aid description
c d
b c
aba
e f
d
b
a
c
e
e
c
b
d
f
Audéo S YES Audéo S YESAudéo S SMART
Audéo S MINI
Audéo S SMART
Audéo S MINI
a

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Option C: with SlimTip
aRemoval handle
bEarpiece: SlimTip
cxReceiver unit
dMicrophone input with microphone protector
eSwitch*
fBattery compartment with ON/OFF switch
* Option/Function not available for Audéo S YES
and Audéo S MINI
Option B: with Shell
aEarpiece: shell (cShell/xShell)
bxReceiver unit
cMicrophone input with microphone protector
dSwitch*
eBattery compartment with ON/OFF switch
* Option/Function not available for Audéo S YES
and Audéo S MINI
3. Hearing aid description
c d
b c
aba
e f
d
b
a
c
e
e
c
b
d
f
Audéo S YES Audéo S YESAudéo S SMART
Audéo S MINI
Audéo S SMART
Audéo S MINI
a

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The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these
steps carefully. In the drawings, the parts that are
particularly important for each step are shown
in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the
hearing aid controls. This will make it easier for you
to feel for and operate the controls later on when
wearing the hearing aid.
4. Step-by-step instructions
for using the hearing aid Your hearing care professional can configure your hearing
aid (push) switch as either a volume control or a
program selector. Consult your hearing care professional
to determine which option is active in your hearing
aid.
Volume control option
To increase the volume, press the switch on your right
hearing aid. To decrease the volume, press the switch on
your left hearing aid (Fig. 1a).*
Left hearing aid Right hearing aid
* Option/Function not available for Audéo S YES,
Audéo S MINI and Audéo S SMART I
Fig. 1a
Decrease
volume
Increase
volume

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The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these
steps carefully. In the drawings, the parts that are
particularly important for each step are shown
in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the
hearing aid controls. This will make it easier for you
to feel for and operate the controls later on when
wearing the hearing aid.
4. Step-by-step instructions
for using the hearing aid Your hearing care professional can configure your hearing
aid (push) switch as either a volume control or a
program selector. Consult your hearing care professional
to determine which option is active in your hearing
aid.
Volume control option
To increase the volume, press the switch on your right
hearing aid. To decrease the volume, press the switch on
your left hearing aid (Fig. 1a).*
Left hearing aid Right hearing aid
* Option/Function not available for Audéo S YES,
Audéo S MINI and Audéo S SMART I
Fig. 1a
Decrease
volume
Increase
volume

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Hearing program option
In order to change a hearing program, press the
switch displayed (Fig. 1b).*
Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
* Option/Function not available for Audéo S YES and
Audéo S MINI
4. Using your hearing aid
Fig. 1b
Fig. 2
Step 3. Inserting the battery
Take the hearing aid in your hand and open the battery
door. Insert the battery so that you see the
+ symbol on the battery (Fig. 3a/3b).
Step 4. Turning on the hearing aid
The hearing aid is switched on by closing the battery
compartment (Fig. 4a/4b).
Fig. 3b: Audéo S SMART
Audéo S MINI
Fig. 4a: Audéo S YES Fig. 4b: Audéo S SMART
Audéo S MINI
Fig. 3a: Audéo S YES

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Hearing program option
In order to change a hearing program, press the
switch displayed (Fig. 1b).*
Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
* Option/Function not available for Audéo S YES and
Audéo S MINI
4. Using your hearing aid
Fig. 1b
Fig. 2
Step 3. Inserting the battery
Take the hearing aid in your hand and open the battery
door. Insert the battery so that you see the
+ symbol on the battery (Fig. 3a/3b).
Step 4. Turning on the hearing aid
The hearing aid is switched on by closing the battery
compartment (Fig. 4a/4b).
Fig. 3b: Audéo S SMART
Audéo S MINI
Fig. 4a: Audéo S YES Fig. 4b: Audéo S SMART
Audéo S MINI
Fig. 3a: Audéo S YES

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Open and close the battery compartment gently
and carefully.
Check if you feel resistance when closing the
battery compartment. Check to make sure
the battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong
way, the hearing aid will not work and the
battery compartment can be damaged.
The hearing aid is now switched on. It can take up to
15 seconds before it starts.
(When you wear the hearing aid, you will hear an
acoustic signal).
4. Using your hearing aid
Step 5. Inserting the hearing aid
This step shows you how to correctly insert the hearing
aid. The type of earpiece determines how the
hearing aid is inserted.
Each hearing aid is individually programmed for
your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.
Step 5.1 Identifying the hearing aids for the right and
left ear
Color indicator:
right = red
left = blue
Fig. 5a: Audéo S YES Fig. 5b: Audéo S SMART
Audéo S MINI

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Open and close the battery compartment gently
and carefully.
Check if you feel resistance when closing the
battery compartment. Check to make sure
the battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong
way, the hearing aid will not work and the
battery compartment can be damaged.
The hearing aid is now switched on. It can take up to
15 seconds before it starts.
(When you wear the hearing aid, you will hear an
acoustic signal).
4. Using your hearing aid
Step 5. Inserting the hearing aid
This step shows you how to correctly insert the hearing
aid. The type of earpiece determines how the
hearing aid is inserted.
Each hearing aid is individually programmed for
your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.
Step 5.1 Identifying the hearing aids for the right and
left ear
Color indicator:
right = red
left = blue
Fig. 5a: Audéo S YES Fig. 5b: Audéo S SMART
Audéo S MINI

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Step 5.2 Inserting a hearing aid with a dome
With your right hand, place the right hearing aid (red
mark on the hearing aid, see step 5.1) behind your right
ear (Fig. 5c). Place the hearing tube between your
thumb and forefinger. Insert the dome deep enough into
the ear canal so that the hearing tube lies flat on your
ear (Fig. 5d). If your hearing aid has a retention cord,
then press it into the bowl of the ear in order to retain
the dome in the ear canal (Fig. 5e).
Fig. 5c Fig. 5d Fig. 5e
4. Using your hearing aid
If you have problems inserting the hearing aid, use
your other hand to gently pull your earlobe downwards.
This opens the ear canal a little more and you can
gradually rotate the dome until it fits correctly.
You have now successfully inserted the right hearing
aid. Now insert your left hearing aid in the same way
(marked in blue, see step 5.1)
Step 5.3 For inserting a hearing aid with a SlimTip or
Shell
Follow the instructions in Step 5.2, as this procedure is
identical.
Step 6. Adjusting the volume control behind the ear*
Your hearing care professional can configure your hearing
aid (push) switch as either a volume control or a
program selector.
* Option/Function not available for Audéo S YES,
Audéo S MINI and Audéo S SMART I