Planet IPX-2500 User manual

Internet Telephony PBX System
IPX-2500
1
IPX-2500
Internet Telephony PBX
System

Internet Telephony PBX System
IPX-2500
2
Copyright
Copyright© 2014 by PLANET Technology Corp. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of PLANET. PLANET makes no representations
or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims
any warranties, merchantability or fitness for any particular purpose. Any software described in this
manual is sold or licensed "as is". Should the programs prove defective following their purchase, the
buyer (and not this company, its distributor, or its dealer) assumes the entire cost of all necessary
servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
Further, this company reserves the right to revise this publication and to make changes from time to time
in the contents hereof without obligation to notify any person of such revision or changes. All brand and
product names mentioned in this manual are trademarks and/or registered trademarks of their respective
holders.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments
and applications, and makes no warranty and representation, either implied or expressed, with
respect to the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET
disclaims liability for any inaccuracies or omissions that may have occurred. Information in this
User’s Manual is subject to change without notice and does not represent a commitment on
the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be
contained in this User’s Manual. PLANET makes no commitment to update or keep current the
information in this User’s Manual, and reserves the right to make improvements to this User’s
Manual and/or to the products described in this User’s Manual, at any time without notice. If
you find information in this manual that is incorrect, misleading, or incomplete, we would
appreciate your comments and suggestions.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to
numerous hardware and software products by their trade names. In most, if not all cases,
these designations are claimed as trademarks or registered trademarks by their respective
companies.
CE mark Warning
This is a class B device, in a domestic environment; this product may cause radio interference,
in which case the user may be required to take adequate measures.

Internet Telephony PBX System
IPX-2500
3
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or an experienced radio technician for help.
FCC Caution:
To assure continued compliance (example-use only shielded interface cables when
connecting to computer or peripheral devices). Any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority to operate the
equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the
Following two conditions: (1) This device may not cause harmful interference, and (2) this
Device must accept any interference received, including interference that may cause
undesired operation.
R&TTE Compliance Statement
This equipment complies with all the requirements of DIRECTIVE 1999/5/EC OF THE
EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and
telecommunication terminal Equipment and the mutual recognition of their conformity (R&TTE)
The R&TTE Directive repeals and replaces in the directive 98/13/EEC (Telecommunications
Terminal Equipment and Satellite Earth Station Equipment) As of April 8, 2000.

Internet Telephony PBX System
IPX-2500
WEEE Caution
To avoid the potential effects on the environment and human health as a result of
the presence of hazardous substances in electrical and electronic equipment, end
users of electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it.
However, special attention must be paid to the dangers of electric shock and static electricity
when working with electrical equipment. All guidelines of this and of the computer manufacture
must therefore be allowed at all times to ensure the safe use of the equipment.
Customer Service
For information on customer service and support for the Gigabit SSL VPN Security Router,
please refer to the following Website URL: http://www.planet.com.tw
Before contacting customer service, please take a moment to gather the following information:
•Internet Telephony PBX System serial number and MAC address
•Any error messages that displayed when the problem occurred
•Any software running when the problem occurred
•Steps you took to resolve the problem on your own
Revision
User’s Manual for PLANET Internet Telephony PBX System
Model: IPX-2500
Rev: 1.0 (Dec, 2013)
4

Internet Telephony PBX System
IPX-2500
5
TABLE OF CONTENTS
Chapter 1 Introduction.................................................................................................... 8
1.1 Features.............................................................................................................................11
1.2 Package Contents..............................................................................................................13
1.3 Physical Specifications .....................................................................................................13
1.4 Specifications....................................................................................................................15
Chapter 2 Installation Procedure................................................................................. 17
2.1 Web Login.........................................................................................................................17
2.2 Configuring the Network Setting......................................................................................18
Chapter 3 Basic Configuration..................................................................................... 20
3.1 Preparation Before Operation ...........................................................................................20
3.2 Before Making a Call........................................................................................................20
3.2.1 System Information ...........................................................................................20
3.2.2 Operator..............................................................................................................23
3.2.3 Basic Configuration...........................................................................................24
3.2.4 Time-based Rules.............................................................................................26
3.3 Outbound Call...................................................................................................................28
3.3.1 Trunks...................................................................................................................28
3.3.2 Outbound Routes ...............................................................................................30
3.4 Inbound Call......................................................................................................................32
3.4.1 Inbound Routes ..................................................................................................32
3.4.2 IVR.......................................................................................................................34
3.4.3 IVR Prompts.......................................................................................................36
3.4.4 Ring Groups .......................................................................................................38
3.5 Black List..........................................................................................................................39
3.5.1 Pick up Call..........................................................................................................39
3.6 On The Call.......................................................................................................................40
3.6.1 Call Parking........................................................................................................40
3.6.2 Call Transfer.......................................................................................................41
3.6.3 Conference.........................................................................................................42
3.7 Settings before leaving office............................................................................................44
3.7.1 Follow me.............................................................................................................44
3.7.2 Voice Mail.............................................................................................................47
3.8 Call Center(Call Queues)..................................................................................................49
3.8.1 Create Agent .......................................................................................................49
Chapter 4 Advanced ..................................................................................................... 52

Internet Telephony PBX System
IPX-2500
6
4.1 Options..............................................................................................................................52
4.1.1 General ................................................................................................................52
4.1.2 Global Analog Settings ......................................................................................53
4.1.3 Global SIP Settings............................................................................................54
4.2 VoiceMail..........................................................................................................................57
4.3 SMTP Setting....................................................................................................................59
4.4 Email to Fax......................................................................................................................60
4.5 Music Settings...................................................................................................................60
4.6 DISA .................................................................................................................................62
4.7 Paging and Intercom .........................................................................................................63
4.8 PIN Set..............................................................................................................................64
4.9 Call Recording ..................................................................................................................64
4.10 Speed Dial.......................................................................................................................65
4.11 Smart DID.......................................................................................................................66
4.12 Call Back.........................................................................................................................66
4.13 Phone Book.....................................................................................................................67
4.14 Feature Codes..................................................................................................................69
4.15 IP Phone Provision..........................................................................................................71
4.16 PnP Settings ....................................................................................................................72
Chapter 5 Network Settings ......................................................................................... 73
5.1 Network.............................................................................................................................73
5.2 Static Routing....................................................................................................................75
5.3 VPN Server .......................................................................................................................76
5.4 VPN Client........................................................................................................................77
5.5 DHCP server .....................................................................................................................78
5.6 DDNS Settings..................................................................................................................79
5.7 SNMPv2 Settings..............................................................................................................79
5.8 Troubleshooting ................................................................................................................80
Chapter 6 Security ........................................................................................................ 81
6.1 Network And Country.......................................................................................................81
6.2 Service...............................................................................................................................82
Chapter 7 Report........................................................................................................... 83
7.1 Record List........................................................................................................................83
7.2 Call logs............................................................................................................................83
7.3 System logs.......................................................................................................................84
7.4 Data Storage......................................................................................................................84
7.5 Management......................................................................................................................86
7.6 Backup ..............................................................................................................................87

Internet Telephony PBX System
IPX-2500
7
7.7 Reset & Reboot.................................................................................................................87
7.8 Upgrade.............................................................................................................................88
7.8.1 WEB Upgrade.....................................................................................................88
7.8.2 TFTP Upgrade ....................................................................................................89
7.9 Hot Standby.......................................................................................................................89
7.10 Time Settings...................................................................................................................92
7.11 Module Settings ..............................................................................................................93
Chapter 8 Operating Instructions................................................................................ 94
8.1 How to connect the IPX-2500 IP PBX to the Internet ......................................................94
8.2 How to combine two IPX-2500 IP PBX in a different network........................................94
8.3 How to resolve the problem about hearing one side only.................................................96
8.4 How to use Skype account in IPX-2500 ...........................................................................97

Internet Telephony PBX System
IPX-2500
Chapter 1 Introduction
Ntuitive, Ease-of-Use IP PBX Machine Management
PLANET IPX-2500 IP PBX telephony system is SIP based and optimized for the small and
medium business in daily communications. The IPX-2500 is able to accept 500 user
registrations, and easy to manage a full voice over IP system with the convenience and cost
advantages.
Leading Enterprises and Workgroup users to High-Speed Networking Generation
With the increasing popularity of desktops and laptops built with Gigabit network Interface, and
wide application of shared Database Device and Multi-Media Center day by day,
IPX-2500 equipped with Dual Gigabit RJ-45 ports (10/100/1000Mbps) (WAN / LAN) provides
advanced voice and data communications features businesses need to stay productive and
responsive.
Off-net Calling Capability, Call Restriction, Call Access Control
The IPX-2500 integrates up to 8 calls via the IPX-21FO (4 FXO) , IPX-21SL (2 FXO + 2 FXS) and
IPX-21GS (4 GSM) module to become a feature-rich PBX system that supports seamless
communications between existing PSTN calls, analog, IP phones and SIP-based endpoints.
Replaces old PBX directly without requiring any new wiring to be put in
Cost-effective, easy-to-install and simple-to-use, the IPX-2500 converts standard telephones
to IP-based networks. It enables the service providers and enterprises to offer users traditional
and enhanced telephony communication services via the existing broadband connection to the
Internet or corporation network.
8

Internet Telephony PBX System
IPX-2500
With the IPX-2500, home users and companies are able to save the installation cost and
extend their past investments in telephones, conferences and speakerphones. The IPX-2500
can be the bridge between traditional analog systems and IP network with an extremely
affordable investment.
Distributed VoIP Network Infrastructure
For the new generation communication age, the IPX-2500 supports IPv6 and VPN (client /
server) connection to provide users with more flexible and advantage communication products.
With PLANET DDNS function, the IPX-2500 also helps users to apply and remember the login
information easier. Moreover, its multiple language features helps user to quickly and friendly
manage the system.
Standard Compliance
Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the IPX-2500 is able to broadly
interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to
provide their customers with better multi-media exchange services.
Green IP Office
The Fax to Email / Email to Fax service by the IPX-2500 allows users to transfer / receive
faxes directly to / from your email inbox as file attachments. It’s an easy and confidential way of
receiving, storing and forwarding important Fax documents, thus creating a paperless or green
office.
9

Internet Telephony PBX System
IPX-2500
Full Security with VPN Support
The IPX-2500 VPN securely and cost-effectively connects geographically disparate offices of
an organization, creating one cohesive virtual network. The IPX-2500 VPN technology is also
used by ordinary Internet users to connect to proxy servers for the purpose of protecting one's
identity. It includes VPN server and client function that can support users full security login.
10

Internet Telephony PBX System
IPX-2500
11
1.1 Features
¾System Highlights
80 concurrent calls and up to 500 registers
Dual Gigabit Ethernet (WAN / LAN)
HD voice codec G.722 for perfect voice quality
Fax to Email / Email to Fax for Green Office
Voicemail to Email for not missing any important message
Paging and intercom function strengthens work efficiency
Built-in SIP Proxy Server following RFC 3261
Multiple Language of GUI for international business
Web based Control Panel for easy configuration and management of the system
Hardware Echo Cancellation module for great and smooth communication
Support VPN Client / Server function.
Supports maximum 8 ports FXO / FXS / GSM (on 2 slots)
¾Codec and Protocol
SIP 2.0 (RFC3261) / IAX2 compliant
Audio Codec: G.722 / G.711-Ulaw / G.711-Alaw / G.726 / G.729 / GSM / SPEEX
Video Codec: H.261 / H.263 / H.263+ / H.264
DTMF: RFC2833, SIP INFO, In-band
¾Network and Security Features
DDNS Client (PLANET DDNS, Easy DDNS, DynDNS, Zone Edit, No IP)
DHCP Server / SNMP v1 / v2
IEEE 802.1Q of VLAN
Supports IPv6 in addition to IPv4
Manual Configuration of Static Route Table
Trouble Shooting (Ping, Traceroute)
VPN Client (Supports N2N / L2TP / PPTP / OpenVPN)
VPN Server (Supports PPTP / L2TP / OpenVPN Server)
Refuse SIP Register DoS
Refuse Abort Invite Dos
Refuse SSH Login DoS
Firewall / SRTP

Internet Telephony PBX System
IPX-2500
12
¾PBX Features
Black List
BLF (Busy Lamp Field)
CDR (Call Detailed Record)
Conference Room (3 rooms)
DID (Direct Inward Dialing Number)
DISA (Direct Inward System Access)
DND / Feature Codes / Flash Operation Panel
Follow Me / Auto-Provision
IVR (Interactive Voice Responses)
Multi-language System Prompt
Multiple Language of GUI
Phone Book / PIN Set
Record Files Download
Ring Group / SIP Trunk
Skype for SIP / Smart DID / System Log
T.38 Fax (Pass-through) / Time based rule
Virtual Fax / Voicemail & Voice Mail to E-Mail
¾Call Features
Call Back / Call Forward / Call Group
Call Hold / Call Paging and Intercom
Call Park / Call Pickup / Call Queue
Call Record / Call Route / Blind Transfer
Attend Transfer / Call Waiting
Caller ID / Dial by Name
Customized IVR / on hold music / Transfer
Three-way Conference / Video Call

Internet Telephony PBX System
IPX-2500
1.2 Package Contents
Thank you for purchasing PLANET Internet Telephony PBX system, IPX-2500. This Quick
Installation Guide will introduce how to finish the basic setting of connecting the web
management interface and the Internet. Open the box of the Internet Telephony PBX system
and carefully unpack it. The box should contain the following items:
Internet Telephony PBX System Unit x 1
Quick Installation Guide x 1
User’s Manual CD x 1
Power Cord x 1
RJ-45 x 1
Bracket x 2
If any of the above items are damaged or missing, please contact your dealer immediately.
1.3 Physical Specifications
¾Dimensions
Dimensions: 310 (L) x 500 (W) x 90 (H)mm
Net Weight: 3.3kg (without package)
¾Front Panel
¾Rear Panel
13

Internet Telephony PBX System
IPX-2500
¾LED definitions
14
¾Physical interfaces description
1 Reset
The reset button, when pressed, resets the IP PBX without the
need to unplug the power cord.
2 Power AC 100~240V, 50 / 60Hz, 1.5A max
3 WAN / LAN
The WAN / LAN port supports auto negotiating Gigabit Ethernet
10/100/1000 Base-TX networks. This port allows your IP PBX to be
connected to an Internet Access device, e.g. router, cable modem,
ADSL modem, through a CAT.5 twisted pair Ethernet cable.
4 Audio
5 USB
The Audio / USB are reserved for the factory / production line
usage; it is not applicable for regular application.
6 Slots 1 / Slots 2
2 external slots with compliance FXO / FXS / GSM module.
FXO module is connects to PBX or CO line with RJ-11 (Write)
analog line. FXO port was connected to the extension port of a PBX
or directly connected to a PSTN line of carrier.
FXS module is connects to Phone with RJ-11 (Write) analog line.
FXS port was connected to your telephone sets, FAX, or Trunk Line
of PBX.
GSM module is connects to Global System for Mobile
Front Panel LED State Descriptions
PWR On
Off PBX Power ON PBX Power OFF
SYS On
Flashing
Off
Enabling system.
System is working
System is off
WAN/LAN Flashing
Off PBX network connection established Waiting for network connection
FXO / GSM On
Flashing
Off
Red
Ringing
Waiting for connection
FXS On
Flashing
Off
Green
Ringing
Waiting for connection

Internet Telephony PBX System
IPX-2500
Communications (GSM) with SIM Card.
Supporting 2 slots, user can buy expansion module like IPX-21FO (4 FXO),
IPX-21SL (2 FXO +2FXS) or IPX-21GS (4 GSM) for extending port service.
1.4 Specifications
Product IPX-2500
Internet Telephony PBX system (500 SIP Users registrations)
Hardware
WAN 1 x 10 / 100 / 1000 Mbps RJ-45 port
LAN 1 x 10 / 100 / 1000 Mbps RJ-45 port
2 Slot Supports maximum 8 ports (FXS / FXO / GSM)
USB Future Feature
Audio Future Feature
VGA VGA Interface
Protocols and Standard
Standard SIP 2.0 (RFC3261), IAX2
Protocols RFC 793 TCP
RFC 826 ARP
RFC 1034, 1035 DNS
RFC 1631 NAT
RFC 2068 HTTP
RFC 2131 DHCP
RFC 2516 PPPoE
RFC 3261, RFC 3311, RFC 3515
RFC 3265, RFC 3892, RFC 3361
RFC 3842, RFC 3389, RFC 3489
RFC 3428, RFC 2327, RFC 2833
RFC 2976, RFC 3263
Voice Codec G.722 / G.711-Ulaw / G.711-Alaw / G.726 / G.729 / GSM / SPEEX
Video Codec H.261 / H.263 / H.263+ / H.264
Fax over IP T.38 Fax (Pass-through)
Note: T.38 support is dependent on fax machine, SIP provider and
network / transport resilience
Voice Processing DTMF detection and generation
In-Band and RFC 2833, SIP INFO
Protocols SIP 2.0 (RFC-3261), TCP/IP, UDP / RTP / RTCP, HTTP, ICMP,
ARP, DNS, DHCP, NTP/SNTP, PPP, PPPoE
Internet Sharing
Network Features
DDNS Client (Planet DDNS and Easy DDNS),
DHCP Server / SNMP v1/v2
IEEE802.1Q of VLAN
IPAssignment (PPPoE / DHCP / Static)
IPv4／IPv6
Manual Configuration of Static Route Table
15

Internet Telephony PBX System
IPX-2500
16
Trouble Shooting (Ping, Traceroute)
VPN Client (Support N2N / L2TP/PPTP/OpenVPN)
VPN Server (PPTP/L2TP/OpenVPN Server)
Security Features
Refuse SIP Register DoS
Refuse Abort Invite Dos
Refuse SSH Login DoS
Firewall / SRTP
Features
PBX Features
Black List
BLF (Busy Lamp Field)
CDR (Call Detailed Record)
Conference Room (3 rooms)
DID (Direct Inward Dialing Number)
DISA (Direct Inward System Access)
DND / Feature Codes / Flash Operation Panel
Follow Me / Auto-Provision
IVR (Interactive Voice Responses)
Multi-language System Prompt
Multiple Language of GUI
Phone Book / PIN Set
Record Files Download
Ring Group / SIP Trunk
Skype for SIP / Smart DID / System Log
T.38 Fax (Pass-through) / Time based Rule
Virtual Fax / Voicemail &Voice Mail to E-mail
Call Features
Call Back / Call Forward / Call Group
Call Hold / Call Paging and Intercom
Call Park / Call Pickup / Call Queue
Call Record / Call Route / Blind Transfer
Attend Transfer / Call Waiting /
Caller ID / Dial by Name
Customized IVR / on hold music / Transfer
Three-way Conference / Video Call
System Capacity
System Capacity
80 Concurrent Call Legs
Up to 500 IP Phone Registers/Extensions
Recording (GSM / default): 2,500,000 mins minutes;
Wav: 210,000 mins
Voicemail (GSM / default): 2,500,000 mins minutes;
Wav: 210,000 mins
Network and Configuration
Access Mode Static IP, PPPoE, DHCP
LED Indications
SYS: 1, LNK / Off
WAN: 1, LNK / Off
LAN: 1, LNK / Off
PWR: 1, LNK / Off
FXO / GSM: Red
FXS: Green
Dimensions (W x D x H) 310 × 500 × 90 mm
Operating Environment -10~45 degrees C, 10~80% humidity
Power Requirements AC 100~240V, 50 / 60Hz, 1.5A max.
EMC/EMI CE, FCC Class B, RoHS

Internet Telephony PBX System
IPX-2500
Chapter 2 Installation Procedure
2.1 Web Login
Step 1. Connect a computer to an LAN port on the IPX-2500. Your PC must set up to the
same domain of 192.168.0.X as that of the IPX-2500.
Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer
(version 6 and higher), Firefox, or Safari (for Mac).
Step 3. Enter the default IP address of the IPX-2500: 192.168.0.1 in the URL address box.
Step 4. Enter the default user name admin and the default password admin, and then click
Login to enter Web-based user interface.
(Default IP)
Default WAN IP: 172.16.0.1
Default LAN IP: 192.168.0.1
Default User Name: admin
Default Password: admin
Figure 2-1. Login page of the IPX-2500
For security reason, please change and memorize the new password after this first
setup.
17

Internet Telephony PBX System
IPX-2500
2.2 Configuring the Network Setting
Step 1. Go to Network Settings → Network
Network & Country Button
Network Setting page
18

Internet Telephony PBX System
IPX-2500
Step 2. Edit your WAN port IP information.
There are three types of Ethernet port connection. They are Static IP, PPPoE (Point-to-Point
Protocol over Ethernet), DHCP. You can find detailed setting process in the user manual.
Selection of IP Connection Type
19

Internet Telephony PBX System
IPX-2500
Chapter 3 Basic Configuration
3.1 Preparation before Operation
What kind of IP phone can be used with the IPX-2500 IP PBX?
zOur IPX-2500 is based on SIP 2.0 (RFC 3261); any IP phone model based on the same
protocol can work with the IPX-2500.
3.2 Before Making a Call
3.2.1 System Information
(Default IP)
20
1. To login to the IPX-2500, your PC must use the same domain as the eth0 IP
address of the IPX-2500.
2. For security reason, please modify the user name and password after you login.
You can modify it on this page: “System”---“Management”
3. Every Time after saving the change, please press the “Activate Changes” to
Default WAN IP: 172.16.0.1
Default LAN IP: 192.168.0.1
Default User Name: admin
Default Password: admin