Planet IPX-330 User manual

Internet Telephony PBX System
IPX-330/IPX-2100
1
Internet Telephony PBX
System
IPX-330
IPX-2100

Internet Telephony PBX System
IPX-330/IPX-2100
2
Copyright
Copyright (C) 2016 PLANET Technology Corp.All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET
Technology. This User’s Manual contains proprietary information protected by copyright, and
this User’s Manual and all accompanying hardware, software, and documentation are
copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced
to any electronic medium or machine-readable form by any means by electronic or mechanical
including photocopying, recording, or information storage and retrieval systems, for any
purpose other than the purchaser's personal use, and without the prior written permission of
PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments
and applications, and makes no warranty and representation, either implied or expressed, with
respect to the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET
disclaims liability for any inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a
commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies
that may be contained in this User’s Manual. PLANET makes no commitment to update or
keep current the information in this User’s Manual, and reserves the right to make
improvements to this User’s Manual and/or to the products described in this User’s Manual, at
any time without notice.
If user finds information in this manual that is incorrect, misleading, or incomplete, we would
appreciate user comments and suggestions.
CE Mark Warning
This is a class B device. In a domestic environment, this product may cause radio interference,
in which case the user may be required to take adequate measures.
Energy Saving Note of the Device
This power required device does not support Standby mode operation. For energy saving,
please remove the DC-plug or push the hardware Power Switch to OFF position to disconnect
the device from the power circuit.
Without removing the DC-plug or switching off the device, the device will still consume power
from the power circuit. In view of Saving the Energy and reducing the unnecessary power
consumption, it is strongly suggested to switch off or remove the DC-plug from the device if
this device is not intended to be active.

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IPX-330/IPX-2100
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WEEE Warning
To avoid the potential effects on the environment and human health as a result of
the presence of hazardous substances in electrical and electronic equipment, end
users of electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to
numerous hardware and software products by their trade names. In most, if not all cases, their
respective companies claim these designations as trademarks or registered trademarks.
Revision
User’s Manual of PLANET Internet Telephony PBX System
Model: IPX-330/IPX-2100
Rev: 2.0 (Jan., 2016)

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IPX-330/IPX-2100
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TABLE OF CONTENTS
Chapter 1. Introduction........................................................................................... 8
1.1 Features...................................................................................................... 10
1.2 Package Contents....................................................................................... 13
1.2.1 Physical Specifications of IPX-330.................................................... 13
1.2.2 Physical Specifications of IPX-2100.................................................. 15
1.3 Specifications .............................................................................................. 17
Chapter 2. Installation Procedure ........................................................................ 19
2.1 Web Login ................................................................................................... 19
2.2 Configuring the Network Setting.................................................................. 20
2.3 Changing IPAddress or Forgotten Admin Password .................................. 22
Chapter 3. Basic Configuration ........................................................................... 23
3.1 Preparation Before Operation ..................................................................... 23
3.2 Before Making a Call................................................................................... 23
3.2.1 System Information........................................................................... 23
3.2.2 Operator............................................................................................ 26
3.2.3 Basic Configuration........................................................................... 26
3.3 Outbound Call ............................................................................................. 31
3.3.1 Trunks............................................................................................... 31
3.3.2 Outbound Routes.............................................................................. 35
3.4 Inbound Call................................................................................................ 39
3.4.1 Inbound Routes................................................................................. 39
3.4.2 IVR.................................................................................................... 41
3.4.3 IVR Prompts...................................................................................... 43
3.4.4 Call Queue........................................................................................ 44
3.4.5 Ring Groups...................................................................................... 48
3.4.6 Black List........................................................................................... 49
3.4.7 Do Not Disturb................................................................................... 50
3.4.8 Time-based Rules............................................................................. 50
3.5 Advanced .................................................................................................... 51
3.5.1 Options.............................................................................................. 51
3.5.2 Virtual Fax......................................................................................... 59
3.5.3 Voicemail........................................................................................... 60
3.5.4 SMTP Setting.................................................................................... 61
3.5.5 Conference ....................................................................................... 62
3.5.6 Music Settings................................................................................... 64
3.5.7 DISA.................................................................................................. 66

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3.5.8 Follow Me.......................................................................................... 67
3.5.9 Call Forward...................................................................................... 67
3.5.10One Number Stations........................................................................ 70
3.5.11Paging And Intercom......................................................................... 71
3.5.12Web Extensions................................................................................ 72
3.5.13PIN Set.............................................................................................. 74
3.5.14Call Recording................................................................................... 75
3.5.15One Touch Recording ....................................................................... 76
3.5.16Smart DID ......................................................................................... 76
3.5.17Call Back........................................................................................... 78
3.5.18Phone Book ...................................................................................... 79
3.5.19LDAP Server..................................................................................... 81
3.5.20Feature Codes .................................................................................. 82
3.5.21Phone Provision................................................................................ 84
Chapter 4. Network Settings ................................................................................ 86
4.1 Network....................................................................................................... 86
4.1.1 IPv4 Settings..................................................................................... 86
4.1.2 IPv6 Settings..................................................................................... 88
4.1.3 VLAN Settings................................................................................... 89
4.2 Static Routing.............................................................................................. 90
4.3 VPN Server ................................................................................................. 91
4.3.1 L2TP VPN......................................................................................... 93
4.3.2 PPTP VPN ........................................................................................ 94
4.3.3 OpenVPN.......................................................................................... 96
4.3.4 IPSec VPN........................................................................................ 98
4.4 VPN Client................................................................................................. 100
4.4.1 L2TP VPN Client............................................................................. 100
4.4.2 PPTP VPN Client............................................................................ 101
4.4.3 N2N VPN Client .............................................................................. 101
4.4.4 IPSec VPN Client (Tunnel mode).................................................... 102
4.5 DHCP server ............................................................................................. 103
4.5.1 DHCP Service................................................................................. 103
4.5.2 DHCP Client List............................................................................. 104
4.5.3 Static Mac........................................................................................ 104
4.6 DDNS Settings.......................................................................................... 105
4.7 SNMPv2 Settings...................................................................................... 107
4.8 TR069........................................................................................................ 107
4.9 Troubleshooting......................................................................................... 108

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4.9.1 Ping................................................................................................. 108
4.9.2 Traceroute....................................................................................... 109
Chapter 5. Security ..............................................................................................110
5.1 Firewall.......................................................................................................110
5.2 Service .......................................................................................................112
5.3 Allowed Address.........................................................................................113
Chapter 6. Report .................................................................................................116
6.1 Record Status.............................................................................................116
6.1.1 SIP User Status................................................................................116
6.1.2 IAX2 User Status..............................................................................116
6.1.3 SIP Trunk Status ..............................................................................117
6.1.4 IAX2 Trunk Status ............................................................................117
6.2 Fax List.......................................................................................................118
6.3 Record List.................................................................................................118
6.3.1 Call Recording..................................................................................118
6.3.2 One Touch Recording ......................................................................119
6.3.3 Call Recording Playback................................................................. 120
6.4 Call Logs ................................................................................................... 120
6.5 System logs............................................................................................... 121
Chapter 7. System............................................................................................... 123
7.1 Time Settings............................................................................................. 123
7.1.1 NTP................................................................................................. 123
7.1.2 Manual Time Set............................................................................. 124
7.2 Data Storage ............................................................................................. 124
7.2.1 Data Storage................................................................................... 124
7.3 Management ............................................................................................. 126
7.3.1 Change Password........................................................................... 126
7.3.2 Set System Voice Prompts.............................................................. 126
7.4 Backup ...................................................................................................... 127
7.4.1 Take a Backup ................................................................................ 127
7.4.2 Upload Backup File......................................................................... 128
7.5 Reset & Reboot......................................................................................... 128
7.5.1 Reset............................................................................................... 129
7.5.2 Reboot ............................................................................................ 129
7.6 Upgrade..................................................................................................... 129
7.6.1 Web Upgrade.................................................................................. 129
7.6.2 TFTP Upgrade ................................................................................ 130
Chapter 8. Operating Instructions ..................................................................... 132

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8.1 How to connect the IP PBX to the Internet................................................ 132
8.2 How to combine two IP PBX in a different network................................... 132
8.3 How to resolve the problem about hearing one side only ......................... 134
8.4 How to use soft phone in IPX-330 or IPX-2100......................................... 135
8.4.1 Softphone on Windows PC............................................................. 135
8.4.2 Softphone onAndroid Phone, iPhone or iPad................................. 136
8.5 How to use Skype account in IPX-330 or IPX-2100.................................. 137

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Chapter 1. Introduction
Intuitive, Ease-of-Use IP PBX Machine Management
PLANET IPX-330 and IPX-2100 IP PBX telephony systems are SIP-based for optimizing
communications among the small and medium businesses. The IPX-330 is able to accept 30
user registrations and IPX-2100 is able to accept 100 user registrations, easy to manage a full
voice over IP system with the convenience and cost advantages.
Off-net Calling Capability, Call Restriction, Call Access Control
The IPX-330 comes with 2 FXO ports and the IPX-2100 integrates up to 8 calls via the
IPX-21FO (Foreign eXchange Office, FXO) module to become a feature-rich PBX system that
supports seamless communications between existing PSTN calls, analog, IP phones and
SIP-based endpoints.

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Replacing Old PBX Easily without New Wiring
Cost-effective, easy-to-install and simple-to-use, the IPX-330/IPX-2100 converts standard
telephones into IP-based networks. It enables the service providers and enterprises to offer
users traditional and enhanced telephony communication services via the existing broadband
connection to the Internet or corporation network.
With the IPX-330/IPX-2100, home users and companies are able to save the installation cost
and extend their past investments in telephones, conferences and speakerphones. The
IPX-330/IPX-2100 can be the bridge between traditional analog systems and IP network with
an extremely affordable investment.
Distributed VoIP Network Infrastructure
For the new generation communication age, the IPX-330/IPX-2100 support IPv6 and VPN
(client/server) connection to provide users with more flexible and advantageous
communication products. With PLANET DDNS function, the IPX-330/IPX-2100 also help users
to apply and remember the login information easier. Moreover, its multiple language features
helps user to quickly and friendly manage the system. Moreover, the IPX-330/IPX-2100
supports Lync server to which smart phone (using third-party app) and analog phone are
connected via its communication with other devices of Lync server.
Standard Compliance
Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the IPX-330/IPX-2100 are able
to broadly interoperate with equipment provided by VoIP infrastructure providers, thus
enabling them to provide their customers with better multi-media exchange services.
Green IP Office
The Fax to Email/Email to Fax service provided by the IPX-330/IPX-2100 allow users to

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transfer/receive faxes directly to or from your email inbox as file attachments. It’s an easy and
confidential way of receiving, storing and forwarding important fax documents, thus creating a
paperless or green office.
Full Security with VPN Support
The IPX-330/IPX-2100 VPN securely and cost-effectively connects geographically disparate
offices of an organization, creating one cohesive virtual network. The IPX-330/IPX-2100 VPN
technology are also used by ordinary Internet users to connect to proxy servers for the
purpose of protecting one's identity. They include VPN server and client function that can
support users full security login.
1.1 Features
¾System Highlights
15 concurrent calls and up to 30 registers (For IPX-330)
30 concurrent calls and up to 100 registers (For IPX-2100)

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HD voice codec G.722 for perfect voice quality
Fax to Email/Email to Fax for green office
Voicemail to Email for not missing any important message
Paging and intercom function strengthens work efficiency
Built-in SIP Proxy Server following RFC 3261
Multiple Languages of GUI for international business
Web-based Control Panel for easy configuration and management of the system
Hardware Echo Cancellation module for great and smooth communication
Strong security features protect your system from hacking
Supports 2 port FXO (For IPX-330)
Supports maximum 8 ports FXO/FXS/GSM (on 2 slots of IPX-2100)
Records voice and voicemail to external USB disk
Supports Lync server
¾Codec and Protocol
SIP 2.0 (RFC3261), IAX2 compliant
Audio Codec: G.722/G.711-Ulaw/G.711-Alaw/G.726/G.729/GSM/SPEEX
Video Codec: H.261/H.263/H.263+/H.264
DTMF: RFC 2833, SIP info, In-band
¾Network and Security Features
DDNS Client (PLANET DDNS)
DHCP Server
SNMP v1/v2
IEEE 802.1Q of VLAN
Supports both IPv6 and IPv4
Manual configuration of static route table
Troubleshooting (ping, traceroute)
VPN Client (Supports N2N, L2TP, PPTP, Open VPN and IPSec)
VPN Server (Supports PPTP, L2TP, Open VPN and IPSec)
Refuses SIP Register DoS
Refuses Abort Invite DoS
Refuses SSH Login DoS
Firewall/SRTP
Enhances HTTPS connection
¾PBX Features
Black List

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BLF (Busy Lamp Field)
CDR (Call Detailed Record)
Conference Room (20 rooms)
DID (Direct Inward Dialing Number)
DISA (Direct Inward System Access)
DND/Feature Codes/Flash Operation Panel
Follow Me/Auto-Provision
IVR (Interactive Voice Responses)
Multi-language System Prompt
Multiple Languages of GUI
Phone Book/PIN Set
LDAP Server for phonebook
Record Files downloaded
Ring Group/SIP Trunk
Skype for SIP/Smart DID/System Log
T.38 Fax (pass-through)/Time based Rule
Virtual Fax, Voicemail and Voice Mail to E-Mail
¾Call Features
Call Back, Call Forward, Call Group
Call Hold, Call Paging and Intercom
Call Park, Call Pickup, Call Queue
Call Record, Call Route, Blind Transfer
Attend Transfer, Call Waiting
Caller ID, Dial by Name
Customized IVR, on hold music, Transfer
Three-way Conferencing, Video Call

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1.2 Package Contents
Thank you for purchasing PLANET Internet Telephony PBX system, IPX-330 and IPX-2100.
This Quick Installation Guide will introduce how to finish the basic setting of connecting the
web management interface and the Internet. Open the box of the Internet Telephony PBX
system and carefully unpack it. The box should contain the following items:
Internet Telephony PBX System Unit x 1
Quick Installation Guide x 1
User’s Manual CD x 1
Power Adapter x 1 (12V)
RJ45 x 1
Bracket x 2 (IPX-2100 only)
If any of the above items are damaged or missing, please contact your dealer immediately.
1.2.1 Physical Specifications of IPX-330
Dimensions
Dimensions (W x D x H) 155 × 295 × 65 mm
Net Weight 0.5 kg (without package)
Front Panel
Rear Panel
LED definitions
Front Panel LED Status Description
PWR Steady Green
Off
PBX Power ON
PBX Power OFF

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Front Panel LED Status Description
WAN
Blinking Green
On
Off
Data transfer
PBX network connection established
Waiting for network connection
LAN
Blinking Green
On
Off
Data transfer
PBX network connection established
Waiting for network connection
FXO
Steady Red
Blinking
Off
Ready/Standby
Ringing
Module not available
SYS
Blinking Green
On
Off
System is working
System doesn’t boot
System failure
Physical interfaces description
1 Reset
System reboot: Press less than 5 secs
Reset to Factory Default: Press over 6 secs.
2 12V DC 12V DC Power input outlet
3 LAN/WAN
The LAN/WAN port support auto negotiating Fast Ethernet
10/100BASE-TX networks. The WAN port allows your IP PBX to be
connected to an Internet Access device, e.g. router, cable modem,
ADSL modem, through a CAT.5 twisted pair Ethernet cable.
4 Console Show information of system
5 FXO
FXO port is connects to PBX or CO line with RJ11 (Write) analog
line. FXO port was connected to the extension port of a PBX or
directly connected to a PSTN line of carrier.
6 USB For external store device to store voice and voicemail
Please be reminded to reset to factory default. Uploaded music setting (on hold
music) and backup file will not be removed.

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1.2.2 Physical Specifications of IPX-2100
Dimensions
Dimensions (W x D x H) 343 x 154 x 35 mm
Net Weight 1.4 kg (without package)
Front Panel
Rear Panel
LED definitions
Front Panel LED Status Description
PWR Steady Green
Off
PBX Power ON
PBX Power OFF
SYS
Blinking Green
On
Off
System is working
System doesn’t boot
System failure
WAN
Blinking Green
On
Off
Data transfer
PBX network connection is established
Waiting for network connection
LAN
Blinking Green
On
Off
Data transfer
PBX network connection is established
Waiting for network connection
FXO
Steady Red
Flashing
Off
Ready/Standby
Ringing
Module not available
GSM
Steady Red
Flashing
Off
Ready/Standby (SIM card inserted)
Ringing
No SIM card insert
FXS
Steady Green
Flashing
Off
Ready/Standby
Ringing
Module not available

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Physical interfaces description
1 Reset
System reboot: Press less than 5 secs
Reset to Factory Default: Press over 6 secs.
2 12V DC 12V DC Power input outlet
3 LAN/WAN
The LAN/WAN port support auto negotiating Fast Ethernet
10/100BASE-TX networks. The WAN port allows your IP PBX to be
connected to an Internet Access device, e.g. router, cable modem,
ADSL modem, through a CAT.5 twisted pair Ethernet cable.
4 Console Show information of system
5 USB
For external store device to store voice and voicemail
6 Slot 1/Slot 2
2 external slots with compliant FXO/FXS/GSM module.
FXO module is connected to PBX or CO line with RJ11 analog line.
FXO port is connected to the extension port of a PBX or directly
connected to a PSTN line of carrier.
FXS module is connected to Phone with RJ11 analog line. FXS port
is connected to your telephone sets, fax, or Trunk Line of PBX.
GSM module is connected to Global System for Mobile
Communications (GSM) with SIM Card.
Supporting 2 slots, user can buy expansion module like IPX-21FO (4FXO),
IPX-21SL (2FXO+2FXS) or IPX-21GS (4GSM) for extending port service.

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1.3 Specifications
Product
IPX-330
Internet Telephony PBX system
(30 SIP Users registrations)
IPX-2100
Internet Telephony PBX system
(100 SIP Users registrations)
Hardware
LAN 1 x 100BASE-TX RJ45 for LAN, connecting to a LAN switch
WAN 1 x 100BASE-TX RJ45 for WAN, connecting to broadband modem or a WAN
router
2 Slots N/A Supports maximum 8 ports
(FXS/FXO/GSM)
USB Store data for external disk
Console Console Interface
Reset button Reset to factory default
Protocols and Standard
Standard SIP 2.0 (RFC3261), IAX2
Protocols
RFC 793 TCP
RFC 826 ARP
RFC 1034, 1035 DNS
RFC 1631 NAT
RFC 2068 HTTP
RFC 2131 DHCP
RFC 2516 PPPoE
RFC 3261, RFC 3311, RFC 3515
RFC 3265, RFC 3892, RFC 3361
RFC 3842, RFC 3389, RFC 3489
RFC 3428, RFC 2327, RFC 2833
RFC 2976, RFC 3263
Voice Codec G.722/G.711-Ulaw/G.711-Alaw/G.726/G.729/GSM/SPEEX
Video Codec H.261/H.263/H.263+/H.264
Fax over IP
T.38 Fax (pass-through)
T.38 support is dependent on fax machine, SIP provider and
network/transport resilience

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Voice Processing DTMF detection and generation
In-band and RFC 2833, SIP info
Protocols SIP 2.0 (RFC 3261), TCP/IP, UDP/RTP/RTCP, HTTP, ICMP, ARP, DNS,
DHCP, NTP/SNTP, PPP, PPPoE
System Capacity
System Capacity
15 concurrent Call Legs
Up to 30 IP phone
registers/extensions
Recording (GSM/default): 664.05
hours; Wav: 68.4 hours
Voicemail (GSM/default): 664.05
hours; Wav: 68.4 hours
30 Concurrent Call Legs
Up to 100 IP phone
registers/extensions
Recording (GSM/default): 664.05
hours; Wav: 68.4 hours
Voicemail (GSM/default): 664.05
hours; Wav: 68.4 hours
Network and Configuration
Access Mode Static IP, PPPoE, DHCP
LED Indications
SYS: 1, LNK/Off
WAN: 1, LNK/Off
LAN: 1, LNK/Off
PWR: 1, LNK/Off
FXO: Red
SYS: 1, LNK/Off
WAN: 1, LNK/Off
LAN: 1, LNK/Off
PWR: 1, LNK/Off
SLOT: FXO/GSM-Red, FXS-Green
Dimensions (W x D x H) 155 × 295 × 65 mm 343 x 154 x 35 mm
Operating Environment 0~40 degrees C, 5~95% humidity
Power Requirements Input: 100 ~ 240 VAC
Output: DC 12V, 1A
Input: 100 ~ 240 VAC
Output: DC 12V, 2A
EMC/EMI CE, FCC Class B, RoHS

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Chapter 2. Installation Procedure
2.1 Web Login
Step 1. Connect a computer to a LAN port on the IPX-330 or IPX-2100. Your PC must be set
up to the same domain of 192.168.0.X as that of the IPX-330 or IPX-2100.
Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer
(version 8 and higher), Firefox, or Safari (for Mac).
Step 3. Enter the default IP address of the IPX-330 or IPX-2100: https://192.168.0.1 in the
URL address box.
Step 4. Enter the default user name admin and the default password admin, and then click
Login to enter Web-based user interface.
(Default IP)
Figure 2-1. Login page of the IPX-330/IPX-2100
For security reason, please change and memorize the new password after this first
setup.
Default LAN IP: https://192.168.0.1
Default WAN IP: https://172.16.0.1
Default User Name: admin
Default Password: admin

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2.2 Configuring the Network Setting
Step 1. Go to Network Settings →Network