Plantronics Encore H101N Setup guide

Information on Accessories
CallPlantronics orvisitourwebsiteatwww.plantronics.com
Plantronics Inc. 345 Encinal Street, Santa Cruz, CA 95060
[phone] www.plantronics.com
© 2001-2002 Plantronics, Inc. All rights reserved. Plantronics, the logo design,
Plantronics and the logo design combined, Encore, Polaris, Quick Disconnect,
SES, the voice tube clear color trade dress and shape trade dress are trademarks
or registered trademarks of Plantronics, Inc. 
Patents: US D377, 020, D379,990, D381,336 and 5,729,605; UK 2,051,289
and 2,051,290; Canada 78,197 and 78,201
Printed in USA. 62467-01 (07-02)
H91
H91N
P91
P91N
H101
H101N
P101
P101N
Quick Start User Guide
ENCORE
®
Family of Headsets
PARTS & ACCESSORIES
FCC Requirements—Part 68
This equipment complies with Part 68 of the FCC rules. 
On the baseline underside is a label that contains, among 
other information, the FCC registration number and ringer
equivalence number (REN) for this equipment. If requested, 
this information must be provided to the telephone company.
The telephone company may make changes in its facilities,
equipment, operation or procedures that could affect the
operation of the equipment. If this happens, the telephone
company should provide you advance notice in order for you 
to make the necessary modifications to maintain
uninterrupted services.
If you experience problems with your headset, please refer to 
the warranty section for information on warranty and
replacement service. If the problem is causing harm to the
telephone network, the telephone company may request that
you remove the equipment until the problem is resolved. In
extreme cases, the telephone company may be forced to
disconnect your service before notifying you of the problem.
Plantronics Technical Assistance Center
The Plantronics Technical Assistance Center (TAC) is ready to
assist you! Dial [phone] x5538 Sunday 5 p.m. through
Friday, 5 p.m. Pacific Standard Time or visit the Support section
of our website at www.plantronics.com.
For accessibility information also call the Technical Assistance
Center (TAC).
FCC REGISTRATION & INFORMATION
MAINTENANCE/TROUBLESHOOTING
Maintenance for Optimum Performance
■ 
Replace voice tube every 6-9 months (voice tube models only).
■
Replace ear cushion every six months.
■
Clean cable with a damp cloth once a month. (Do not use
solvents or wet cloth.)
Troubleshooting 
Callers cannot hear me
■ For voice tube models determine if the voice tube is positioned
improperly. Try various other positions.
■To determine if the voice tube is clogged, remove the voice
tube and see if the caller can hear you. If the caller can hear you
the voice tube was clogged.
 
For a temporary solution to a clogged voice tube, gently rinse
warm water through the voice tube for a minute then manually
swing or shake it dry. Make sure the voice tube is completely dry
before reattaching. Plantronics recommends replacing the voice
tube every 6-9 months.
■ For Noise-Canceling models make sure the microphone is facing
your mouth and positioned properly.
■
Verify that the transmit volume control of the amplifier is 
set properly.
I cannot hear callers
■
Verify that the Quick Disconnect
™
is connected.
■
Make sure the headset is positioned properly.
■
Make sure the amplifier, if used, is installed correctly.
■
Turn up the volume control on the amplifier, if used.
■
Change amplifier's configuration switch to a different position.
Fit is uncomfortable
■
Make sure the headband length is correct.
WARRANTYANDSERVICE
What does this warranty cover?
This warranty covers any defects in workmanship or materials in this 
product purchased in the U.S. or Canada. For warranty information 
in other countries, contact your local distributor.
How long does the coverage last?
This warranty runs for two years from the date of purchase.
What will Plantronics do?
If the product is found defective, we will exchange it at no charge.

How do you get service?
To obtain service in the U.S. contact Plantronics at [phone]
and in Canada call [phone].
How does state law apply?
This warranty gives you specific legal rights, and you may also have 
other rights, which vary from state to state.
What does this warranty NOT cover?
Damage caused by, or performance problems resulting
from, using this product with a non-Plantronics amplifier
and/or connector cable,
accident, abuse, misuse, or an act
of God (such as a flood) are not covered. Implied
warranties, including those of merchantability, fitness for
a particular purpose and non-infringement shall (a) have
no duration greater than two years from the date of
purchase, (b) terminate automatically at the end of that
period, and (c) to the extent permitted by law, be
excluded. Consequential and incidental damages,
including without limitation, loss of property and those
arising from breach of any express or implied warranty,
are not the responsibility of Plantronics, and to the extent
permitted by law, are excluded. Some states do not allow
exclusion or limitation of incidental or consequential
damages, so the above exclusion may not apply to you.
Ear Cushions,
donut for 
increased volume
P/N 40709-01
Background Noise
Suppressor (BNS) Cup
P/N 10757-00
For voice tube model headsets
Voice 
Tube
 P/N 29960-01 P/N 29960-50
The voice tube should be replaced
every six to nine months.
Ear Cushion
P/N 15729-05
Set of two; covers, protects, and makes
the headset comfortable against the
ear. Replace every six months.
Clothing Clip
P/N 43220-01
Attaches to headset cable, keeping
headset stabilized and comfortably
in place.
Clear Peaceful
Purple
Encore Value
Pack for H91 
and H101
models
P/N 40707-01
Includes voice tube, ear cushions, 
cord clip, Background Noise Suppressor
(BNS) cup, and 3 cleaning towelettes.
Cleaning
Towelette
Cleaning
Towelette
Cleaning
Towelette
Encore Value Pack
H91N, H101N
Noise-Canceling Model
H91,H101
Standard Model
Thank you for selecting the Encore headset from Plantronics. 
It is designed to be used with Plantronics amplifiers
that have
Quick Disconnect
™or compatible headset ready telephones and
consoles.
The Encore family of headsets is designed to meet the needs 
of professional headset users. All models have a Sound
Enhancement System (SES®) that lets you select bass or treble
settings for fuller, richer tones. They are lightweight, either in a
monaural or binaural design for comfortable extended wear and
come with a Quick DisconnectTM Connector,
Open this user guide to the Quick Start instructions to set up your
headset and ready it for use. Later you can use the Maintenance
and Troubleshooting section for further guidance and assistance.
Headset
Type
Monaural
Model
H91
H101
H91N
H101N
P91
P101
P91N
P101N
Binaural
Model
* Polaris models connect directly to most headset ready telephones.
to the
Encore Family
of Headsets
WELCOME
Standard
Voice Tube
Headset
Noise-
Canceling
Headset
Polaris*
Voice Tube
Headset
Polaris*
Noise-Canceling
Headset
For Polaris 
models: 
Cable to 
Quick 
Disconnect
P/N 27190-01
Connects directly to headset port of
headset ready telephones (10 ft.).

Information on Accessories
CallPlantronics orvisitourwebsiteatwww.plantronics.com
Plantronics Inc. 345 Encinal Street, Santa Cruz, CA 95060
[phone] www.plantronics.com
© 2001-2002 Plantronics, Inc. All rights reserved. Plantronics, the logo design,
Plantronics and the logo design combined, Encore, Polaris, Quick Disconnect,
SES, the voice tube clear color trade dress and shape trade dress are trademarks
or registered trademarks of Plantronics, Inc. 
Patents: US D377, 020, D379,990, D381,336 and 5,729,605; UK 2,051,289
and 2,051,290; Canada 78,197 and 78,201
Printed in USA. 62467-01 (07-02)
H91
H91N
P91
P91N
H101
H101N
P101
P101N
Quick Start User Guide
ENCORE
®
Family of Headsets
PARTS & ACCESSORIES
FCC Requirements—Part 68
This equipment complies with Part 68 of the FCC rules. 
On the baseline underside is a label that contains, among 
other information, the FCC registration number and ringer
equivalence number (REN) for this equipment. If requested, 
this information must be provided to the telephone company.
The telephone company may make changes in its facilities,
equipment, operation or procedures that could affect the
operation of the equipment. If this happens, the telephone
company should provide you advance notice in order for you 
to make the necessary modifications to maintain
uninterrupted services.
If you experience problems with your headset, please refer to 
the warranty section for information on warranty and
replacement service. If the problem is causing harm to the
telephone network, the telephone company may request that
you remove the equipment until the problem is resolved. In
extreme cases, the telephone company may be forced to
disconnect your service before notifying you of the problem.
Plantronics Technical Assistance Center
The Plantronics Technical Assistance Center (TAC) is ready to
assist you! Dial [phone] x5538 Sunday 5 p.m. through
Friday, 5 p.m. Pacific Standard Time or visit the Support section
of our website at www.plantronics.com.
For accessibility information also call the Technical Assistance
Center (TAC).
FCC REGISTRATION & INFORMATION
MAINTENANCE/TROUBLESHOOTING
Maintenance for Optimum Performance
■ 
Replace voice tube every 6-9 months (voice tube models only).
■
Replace ear cushion every six months.
■
Clean cable with a damp cloth once a month. (Do not use
solvents or wet cloth.)
Troubleshooting 
Callers cannot hear me
■ For voice tube models determine if the voice tube is positioned
improperly. Try various other positions.
■To determine if the voice tube is clogged, remove the voice
tube and see if the caller can hear you. If the caller can hear you
the voice tube was clogged.
 
For a temporary solution to a clogged voice tube, gently rinse
warm water through the voice tube for a minute then manually
swing or shake it dry. Make sure the voice tube is completely dry
before reattaching. Plantronics recommends replacing the voice
tube every 6-9 months.
■ For Noise-Canceling models make sure the microphone is facing
your mouth and positioned properly.
■
Verify that the transmit volume control of the amplifier is 
set properly.
I cannot hear callers
■
Verify that the Quick Disconnect
™
is connected.
■
Make sure the headset is positioned properly.
■
Make sure the amplifier, if used, is installed correctly.
■
Turn up the volume control on the amplifier, if used.
■
Change amplifier's configuration switch to a different position.
Fit is uncomfortable
■
Make sure the headband length is correct.
WARRANTYANDSERVICE
What does this warranty cover?
This warranty covers any defects in workmanship or materials in this 
product purchased in the U.S. or Canada. For warranty information 
in other countries, contact your local distributor.
How long does the coverage last?
This warranty runs for two years from the date of purchase.
What will Plantronics do?
If the product is found defective, we will exchange it at no charge.

How do you get service?
To obtain service in the U.S. contact Plantronics at [phone]
and in Canada call [phone].
How does state law apply?
This warranty gives you specific legal rights, and you may also have 
other rights, which vary from state to state.
What does this warranty NOT cover?
Damage caused by, or performance problems resulting
from, using this product with a non-Plantronics amplifier
and/or connector cable,
accident, abuse, misuse, or an act
of God (such as a flood) are not covered. Implied
warranties, including those of merchantability, fitness for
a particular purpose and non-infringement shall (a) have
no duration greater than two years from the date of
purchase, (b) terminate automatically at the end of that
period, and (c) to the extent permitted by law, be
excluded. Consequential and incidental damages,
including without limitation, loss of property and those
arising from breach of any express or implied warranty,
are not the responsibility of Plantronics, and to the extent
permitted by law, are excluded. Some states do not allow
exclusion or limitation of incidental or consequential
damages, so the above exclusion may not apply to you.
Ear Cushions,
donut for 
increased volume
P/N 40709-01
Background Noise
Suppressor (BNS) Cup
P/N 10757-00
For voice tube model headsets
Voice 
Tube
 P/N 29960-01 P/N 29960-50
The voice tube should be replaced
every six to nine months.
Ear Cushion
P/N 15729-05
Set of two; covers, protects, and makes
the headset comfortable against the
ear. Replace every six months.
Clothing Clip
P/N 43220-01
Attaches to headset cable, keeping
headset stabilized and comfortably
in place.
Clear Peaceful
Purple
Encore Value
Pack for H91 
and H101
models
P/N 40707-01
Includes voice tube, ear cushions, 
cord clip, Background Noise Suppressor
(BNS) cup, and 3 cleaning towelettes.
Cleaning
Towelette
Cleaning
Towelette
Cleaning
Towelette
Encore Value Pack
H91N, H101N
Noise-Canceling Model
H91,H101
Standard Model
Thank you for selecting the Encore headset from Plantronics. 
It is designed to be used with Plantronics amplifiers
that have
Quick Disconnect
™or compatible headset ready telephones and
consoles.
The Encore family of headsets is designed to meet the needs 
of professional headset users. All models have a Sound
Enhancement System (SES®) that lets you select bass or treble
settings for fuller, richer tones. They are lightweight, either in a
monaural or binaural design for comfortable extended wear and
come with a Quick DisconnectTM Connector,
Open this user guide to the Quick Start instructions to set up your
headset and ready it for use. Later you can use the Maintenance
and Troubleshooting section for further guidance and assistance.
Headset
Type
Monaural
Model
H91
H101
H91N
H101N
P91
P101
P91N
P101N
Binaural
Model
* Polaris models connect directly to most headset ready telephones.
to the
Encore Family
of Headsets
WELCOME
Standard
Voice Tube
Headset
Noise-
Canceling
Headset
Polaris*
Voice Tube
Headset
Polaris*
Noise-Canceling
Headset
For Polaris 
models: 
Cable to 
Quick 
Disconnect
P/N 27190-01
Connects directly to headset port of
headset ready telephones (10 ft.).

Use these steps to get set up quickly:
See Maintenance and Troubleshooting section on the other side.
3
5
2
1
Identify the
Components
Clothing Clip
The clothing clip keeps
the headset properly
seated and free from
the cord’s weight.
Attach the clothing clip
at a comfortable level.
Quick Disconnect
™
Connector
This feature allows you
to place a call on hold
and move away from
the phone without
removing the headset.
When you separate the
Quick Disconnect, you
place an ongoing
conversation on hold.
Before using your headset,
join the Quick Disconnect to the mating
connector of the modular adapter cable.
To put your call on hold, grasp Quick
Disconnect, as shown, and pull straight
apart. To resume your conversation,
reconnect the halves.
Adjust the
Headband
ENCORE®FAMILY OF HEADSETS
Adjust the
Tone Controls
Adjust the Mouthpiece
For Standard Models:
3.1 Hold the receiver securely
against your ear with one hand.
With your other hand, adjust the
clickstop turret and the voice tube
so that the tip sits two finger-
widths from the corner of your
mouth. (To prevent breath noise,
avoid putting the voice tube in
front of your mouth.)
For Noise-Canceling Models:
3.2 Carefully bend and shape the
boom with both hands as shown.
Avoid bending or twisting the
boom near the microphone or
earpiece.
3.3 Position the clickstop turret and
boom so that the microphone is
two finger-widths from the corner
of your mouth.
3.4 Make sure the front of the
microphone faces your mouth. If
necessary, twist the microphone
slightly so it's in the proper
position. Do not use forceful
twisting motions or try to turn the
microphone completely around.
Adjustable
Headband
Noise -Canceling
Microphone
Voice Tube
T- Bar
Receiver
Clothing
Clip
Quick Disconnect™
Connector
4
Examine
the Additional
Features
2.1
2.2
2"
50.8 mm
3.1
3.2
3.3
For Standard
Models:
4.1 Adjust the tone
by moving the tabs on
the receiver as shown.
To equalize sound, move
the tabs to the same
setting on each receiver.
4.2 To emphasize lower,
or bass tones, move the
receiver tabs to the position
marked “”.
4.3 To emphasize higher,
or treble tones, move the
receiver tabs to the position
marked “”.
Boom
Headset Cord
Click
Stop
Turret
Ear Cushion
Tone
Control
Tabs
3.4
4.1
BackFront
Polaris™ Models
To use the Polaris headset
model, simply insert the
modular connector into
the headset receptacle of
a compatible telephone.
Polaris applies to most
headset ready telephones.
H191
Standard
Model
H101
Noise-
Canceling
Model
2.1 To adjust the headband,
lengthen or shorten the band
until it fits comfortably. The
clickstop feature keeps the
headband securely adjusted.
Position the headset receivers
so that the foam cushions sit
comfortably over the center of
your ears.
2.2 On models with only one
receiver, position the stabilizer
T-bar above your ear.
4.2
4.3
16845 Plantronics 11/7/02 10:33 AM Page 2