Plantronics Voyager 5200 Series User manual

Voyager 5200 Series
Wireless Headset System
User Guide

Contents
What's in the box 3
Accessories 4
Headset Overview 5
Charge your headset 6
Check Battery Level 7
Low battery warnings 7
Use charge case 8
Fit 9
Pair your phone 10
Pair to mobile device 10
NFC pairing 10
Pair another device 10
The Basics 11
Make/Take/End Calls 11
VPA (Virtual Personal Assistant) 12
Mute 12
Mute on reminder* 12
Adjust the volume 12
Use Sensors 12
Pause or restart streaming audio 13
Advanced features 14
Voice alerts list 14
Adjust voice alert volume 14
Specifications 15
Firmware Update 16
Headset recovery 16
Troubleshooting 17
2

Headset Micro USB cable
Eartips (S, M. L)
What's in the box
3

Sold separately at plantronics.com/accessories.
Vehicle power
charger Eartips with foam covers
USB Bluetooth
adapter Charge case
Wall charger
Accessories
4

NFC
Charge port
Call button
Bluetooth button (use when pairing a device)
Virtual Personal Assistant (VPA) button
Mute button
Volume buttons
Indicator light
Power button
NFC
Near Field Communication
Headset Overview
5

Your new headset has enough power to pair and make a few calls directly out of the box. It takes
approximately 90 minutes to fully charge the headset; the indicator light turns off once charging is
complete.
A micro USB cable is supplied to allow you to charge the headset with an AC wall charger (not
included) or through a PC's USB port. The PC must be powered on to charge via USB 2.0 or higher.
NOTE Always charge at near room temperatures; never charge battery at temperatures below 0°C
(32°F) or above 40°C (104°F).
Charge your headset
6

There are multiple ways to check the battery level of the headset:
• Listen to a voice prompts on the headset.
• Check the LED indicators on the headset or charging case.
• Use the Plantronics Hub application.
Use the Plantronics Hub application for desktop or mobile. You can download the software by
visiting plantronics.com/software
Headset LED behavior
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
Battery Level Voice Prompt
30 minutes of talk time remaining "Battery Low" repeats every 15 minutes
10 minutes of talk time remaining "Recharge Headset" every 5 minutes
Check Battery Level
Low battery warnings
7

A fully charged case can recharge your headset fully two times for an additional 14 hours of
headset talk time.
IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and
protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1
minute. The LED's flash when charging.
Check the charge case battery status by pressing the button on the side.
Battery status LEDs for charge case
Battery high
Battery medium
Battery low
Battery critical; Recharge case/headset
NOTE Charge case is sold separately. Visit plantronics.com/accessories for more information.
Use charge case
8

1Slide headset over and behind your ear, then press gently toward your ear.
NOTE Remove your eyeglasses before donning the headset for best fit.
2Rotate microphone boom until it is pointed toward your mouth.
3Mic boom moves up and down for a better fit.
2 3
1
Change the eartip for a better fit.
1Push in eartip and rotate to the left to unlock it.
1
2
2
2Align new eartip into slot; push, rotate to the right and lock into place.
To wear the headset on your other ear, rotate the boom upwards then twist it around so the eartip
is on the other side before lowering the mic boom.
3
2
1
Fit
9

1The first time you power on the headset it begins the pairing process. Put on your headset and you
will hear "pairing" and the headset LEDs flash red and blue.
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth: On > Scan for devices*
NOTE *Menus may vary by device.
3Select “PLT V5200 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the Bluetooth USB adapter.
NFC pairing is an option to pair your phone if there are one or less devices already connected. NFC
pairing will not work if there are two devices connected already.
1Ensure NFC is on and your phone’s display is unlocked. (Phones may vary.)
2With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as
shown until NFC pairing completes. If necessary, accept the connection.
1With the headset powered on press and hold the Call button until you hear "Pairing."
2While the headset LEDs are flashing blue and red, activate Bluetooth on your phone and set it to
search for new devices.
3Select “PLT V5200 Series.”
Once successfully paired, indicator lights stop flashing and you hear "pairing successful."
Pair your phone
Pair to mobile device
NFC pairing
Pair another device
10

NFC
Answer a call
• Put the headset on to answer a call, or
• Say “answer” after call is announced, or
• Tap the Call button.
End a call
• Tap the Call button.
Reject incoming call
• Press the Call button for 2 seconds.
Redial last outgoing call
• Double-tap the Call button.
The Basics
Make/Take/End Calls
11

Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you can decide whether
to answer or ignore the call without having to check the phone screen.
An incoming caller name is announced:
• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is
preset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list
An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the
language is not supported.
Voice control (Siri, Google Now, Cortana)
• Press and hold the red button for voice control. You will hear your smartphone voice engine
when it is ready.
Android mobile devices may require additional configuration for virtual personal assistant
features. Please reference your carrier and device manufacturers's instructions to successfully
utilize voice.
During a conversation, press the Mute button . You hear “mute on” or “mute off." An alert repeats
every 15 minutes when mute is on.
* Plantronics Hub for Mac/Win or Plantronics Hub for iOS/Android required to enable.
(plantronics.com/software)
You can add a mute alert notification by managing your mute feature with Plantronics Hub. If this
setting is enabled and you have muted an active call and you start to speak, an alert will remind
you that you are still on mute.
Press the Volume buttons up (+) or down (–) during a call or while streaming audio.
While not on a call or streaming audio you can press the Volume buttons to adjust the volume
level for Caller Announce and other voice prompts.
Smart sensors in this headset recognize if the headset is being worn and can automatically
perform time-saving functions.
Putting on your headset will:
• Answer an incoming call
• Transfer an active call from your phone
• Resume streaming audio
Taking off your headset will:
• Transfer an active call to your phone
• Pause streaming audio
VPA (Virtual Personal
Assistant)
Mute
Mute on reminder*
Adjust the volume
Use Sensors
12

Reset Sensors
You may need to reset the sensors if they are not working as expected.
• Wearing the headset, tap the Call button to test sensors. A talk time voice alert means sensors
are working. A tone or lack of voice prompts means sensors need to be reset.
• To reset the sensors, power on headset, connect the headset to a charger or directly to your
computer's USB port and place it on a flat, non-metallic surface for more than 10 seconds.
• If you don't have your charging cable available you can also reset your sensors by first turning off
the headset, then pressing and holding the Call and Mute buttons simultaneously until the
LED turns off. Then put on your headset and turn it on.
Disable sensors
• You can disable your headset smart sensors through Plantronics Hub software under the Settings
menu or in an idle state, simultaneously press and hold the call and mute buttons for 5 seconds
and a voice prompt will inform you of smart sensors status.
• Press and hold the Call button for 2 seconds to either pause or restart playback.
Pause or restart
streaming audio
13

Following is a list of common voice alerts, you can use Plantronics Hub to customize the alerts.
Download Plantronics Hub at plantronics.com/software
• "Answering call"
• "Battery low"
• "Redialing last outgoing call"
• "Incoming call"
• "Mute on/off/muted"
• "No phone is connected"
• "Pairing"
• "Pairing incomplete, restart headset"
• "Pairing successful"
• "Power on/off"
• "Phone X connected/disconnected"
• "Recharge headset"
• "Smart sensors on/off"
• "Talk time X hours"
• "Volume maximum/minimum"
Toggle the volume button when the headset is powered on and idle (not on a call or streaming
music) to adjust the volume of the headset's voice alerts.
Advanced features
Voice alerts list
Adjust voice alert volume
14

Talk time Up to 7 hours talk time without using case; Up to 14
hours additional talk time using fully-charged case.
NOTE Charge case is sold separately. Visit
plantronics.com/accessories for more information.
Bluetooth Version 4.1
Standby time Up to 9 days
Weight 20 grams
Smart sensor technology Dual capacitive sensors wearing status
Noise cancelling • Four-mic active Digital Signal Processing (DSP)
• Acoustic echo cancellation
• Sidetone detection
Water resistance P2i nano-coating on headset to repel moisture
NFC pairing` Touch headset to NFC-enabled phones to complete
pairing process
Operating distance (range) 98 feet, 30 meters
Bluetooth profiles Advanced Audio Distribution Profile (A2DP),Phone Book
Access Profile (PBAP), Audio/Video Remote Control
Profile (AVRCP), Wideband Hands-free (HFP) Profile 1.6
and Headset (HSP) Profile 1.2
Mulltipoint technology Connect two Bluetooth devices and answer calls or
stream media from either device
Battery type Rechargeable, non-replaceable lithium-ion polymer
Charge connector Micro USB charging on headset
Headset battery meter Automatically shows on-screen for iPhone and iPad. With
Plantronics Hub for iOS/Android this shows on your
smartphone screen
Charge time (maximum) 90 minutes for full charge
Operating and storage temperature 32°F – 104°F (0 – 40°C)
NOTE * Performance is dependent upon battery and may vary by device.
Specifications
15

Firmware updates are designed to keep your headset current with the latest technology. Update
your firmware to:
• Change voice alert/command languages
• Improve performance
• Add new features to your device
You can update your headset wirelessly using either your smartphone or your desktop PC with
Plantronics Hub. Download at plantronics.com/software
With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an
update is available.
With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a
new version of firmware is available for your device.
Tips
• If you are preforming an update using Plantronics Hub from your phone:
• Remove your headset from your ear. Do not use your headset or smartphone until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from a second phone.
• Do not play music on your phone during the update.
• Do not answer or place a call during the update.
NOTE If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do
Not Disturb feature in your phone's setting while you update.
• If you are preforming an update using Plantronics Hub for [Windows] from your computer using
your wireless Bluetooth adapter:
• Remove your headset from your ear. Do not use your headset or computer until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from another device such as a phone or another computer.
• Disconnect other Bluetooth headsets from your computer.
• Do not answer or place a call during the update.
If you receive an over the air update failure message, or experience an update failure, take the
following steps:
• Connect your headset to your computer.
• Download and install Plantronics Hub for Windows/Mac at plantronics.com/product/plantronics-
hub-desktop
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery.
Firmware Update
Headset recovery
16

Callers can't hear me. Solutions:
• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it
is on.
• Reset your sensors (following above instructions) as they may need
recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application
as this setting may be incompatible with your phone.
I can't hear callers or music. Solutions:
• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it
is on.
• Reset your sensors (following above instructions) as they may need
recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
My headset will not report 7 hours
of talk time after it is fully charged.
Solutions:
• Ensure headset is paired and connected to your phone.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full
charge.
• Some phones have less efficient Bluetooth connections and thus
will not allow for an optimal talk time of 7 hours. The talk time
remaining estimate is partly calculated by your historical use so
inconstancies in an estimate may occur based on your particular
use patterns.
Troubleshooting
17

NEED MORE HELP?
plantronics.com/support
Plantronics, Inc. Plantronics BV
345 Encinal Street
Santa Cruz, CA 95060
United States
South Point Building C
Scorpius 140
2132 LR Hoofddorp, Netherlands
©2016 Plantronics, Inc. Plantronics and Voyager are trademarks of Plantronics, Inc. registered in the US and other countries, and Plantronics Hub and PLT
are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. The Apple
logo and iPhone are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. The trademark "iPhone"
is used with license from Aiphone K.K. in Japan. Android, Google Now, Google Play and the Google Play logo are trademarks of Google Inc. All other
trademarks are the property of their respective owners.
Patents: US 8,208,673; 8,504,629; 8,805,992 patents pending
207276-06 (04.16) MODEL ID: POTE16