Polar Electro Vantage M User manual

Syncing data between Vantage M/Vantage V
and Polar Flow app fails
If your Polar Vantage M or Vantage V fails to sync with the Polar Flow app, please go through
the following checklist first:
iOS:
Make sure the app and watch are both up to date: Check from the App store that you’ve
got the latest version of the app installed. Flow app or FlowSync will tell you if there’s a
firmware update available for your watch.
Make sure that Bluetooth is turned on in your phone settings.
Make sure Flow app is running on your phone and keep it at the foreground.
Android:
Make sure the app and watch are both up to date: Check from Google Play that you’ve
got the latest version of the app installed. Flow app or FlowSync will tell you if there’s a
firmware update available for your watch.
Make sure that Bluetooth is turned on in your phone settings.
Make sure location is enabled for Polar Flow app in the phone's application settings. On
Android 6 and newer devices, location permission is needed to scan for Bluetooth
devices.
Make sure Flow app is running on your phone and keep it at the foreground.
If you have several Flow app compatible Polar devices in use, make sure you have
chosen Vantage M/Vantage V as the active device in the Flow app. This way Flow app
knows to connect to your watch. In the Flow app, go to Devices and choose Vantage
M/Vantage V, and then return to the main menu.
If you have completed all of the above steps but you are still having problems with the sync,
please choose an option below (iOs or Android) to continue troubleshooting:
Troubleshooting sync with the Flow app for iOS
Try the following steps one at a time to fix the syncing problem. Try to sync again after each
step. Continue with the steps if the sync fails.
1. Switch Bluetooth off and on from your phone.
2. Restart your phone and your watch. To restart your watch, go to Settings > General
settings > About your watch > Restart your watch. Press the OK button and then press
OK again to confirm the restart. You can also restart your watch by pressing and holding
the OK button for 10 seconds.

3. Unpair your watch with the phone, and pair it again:
1. On your phone remove your watch from the list of paired Bluetooth devices as
follows:
Go to Settings > Bluetooth, tap the “i” icon to the right of your watch and
choose Forget this Device.
2. On your watch go to Settings > General settings > Pair and sync > Paired
devices. Choose your phone. Remove pairing? is displayed. Confirm by pressing
OK.
3. Pair your watch again with the Flow app. NOTE: Do NOT use your phone’s
Bluetooth menu to pair the watch.
4. Turn Flight mode on and off in your watch: Settings > General settings > Flight mode.
5. Re-install Polar Flow app on your phone:
1. On your phone, go to Settings > Bluetooth and make sure Bluetooth is set ON.
Remove your watch from the list of paired Bluetooth devices. NOTE! This step is
important, especially with iOS devices since new device pairing can't be done in
the Flow app before the earlier connection has been removed from the Bluetooth
device list.
2. Turn off Bluetooth on your phone.
3. Sign out from the Flow app and uninstall it from your phone.
4. Restart your phone.
5. Turn Bluetooth back on in your phone.
6. Install Flow app again from the App store and sign in with your Flow account.
7. Pair your watch again with the Flow app. NOTE: Do NOT use your phone’s
Bluetooth menu to pair the watch.
6. If the connection still doesn't work, sync your watch with FlowSync. If you're prompted
to update your Vantage M/Vantage V firmaware, accept the firmware update.
7. Perform a factory reset to your watch. On your phone, check the list of paired Bluetooth
devices and remove your watch from the list if it's there. Then, set up your watch again.
If you get Sync failed message, check if all data was transferred - ignore the message if that was
the case. If you get the message repeatedly, uninstall and reinstall Flow app on your phone.
If your training data won't sync from the watch to the Polar Flow app, make sure you have
signed in with the correct email address. If this is the case, please follow the troubleshooting
steps above.
Troubleshooting sync with the Flow app for iOS
Troubleshooting sync with the Flow app for Android
Try the following steps one at a time to fix the syncing problem. Try to sync again after each
step. Continue with the steps if the sync fails.
1. Switch Bluetooth off and on from your phone.
2. Restart your phone and your watch. To restart your watch, go to Settings > General
settings > About your watch > Restart your watch. Press the OK button and then press

OK again to confirm the restart. You can also restart your watch by pressing and holding
the OK button for 10 seconds.
3. Unpair your watch with the phone, and pair it again:
1. On your phone remove your watch from the list of paired Bluetooth devices as
follows:
Go to Settings > Bluetooth, choose your watch and Forget this Device.
2. On your watch go to Settings > General settings > Pair and sync > Paired
devices. Choose your phone. Remove pairing? is displayed. Confirm by pressing
OK.
3. Pair your watch again with the Flow app. NOTE: Do NOT use your phone’s
Bluetooth menu to pair the watch.
4. Turn Flight mode on and off in your watch: Settings > General settings > Flight mode.
5. Re-install Polar Flow app on your phone:
1. On your phone, go to Settings > Bluetooth and make sure Bluetooth is set ON.
Remove your watch from the list of paired Bluetooth devices.
2. Turn off Bluetooth on your phone.
3. Sign out from the Flow app and uninstall it from your phone.
4. Restart your phone.
5. Turn Bluetooth back on in your phone.
6. Install Flow app again from Google Play and sign in with your Flow account.
7. Pair your watch again with the Flow app. NOTE: Do NOT use your phone’s
Bluetooth menu to pair the watch.
6. If the connection still doesn't work, sync your watch with FlowSync. If you're prompted
to update your Vantage M/Vantage V firmaware, accept the firmware update.
7. Perform a factory reset to your watch. On your phone, check the list of paired Bluetooth
devices and remove your watch from the list if it's there. Then, set up your watch again.
Make sure your computer recognizes your watch correctly
Windows 10:
Open the Settings menu by going to the Start menu and clicking the settings icon (above
the Power button). Open the Devices option and then click on the Connected
devices/Bluetooth & other devices option.
Plug your watch into the charging cable and the cable into your computer. Your watch
should be shown as USB Serial Device under Other devices.
macOS:
Click Apple menu > About This Mac > More Info > System Report > Hardware >
USB. Plug your watch into the charging cable and the cable into your computer. Does the
list update? Your watch should be shown on the list.
If your watch is not shown on the list and/or the synchronization does not start, please
reset the device.
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Troubleshooting Vantage M/Vantage V setup
Having trouble setting up your watch with your mobile?
If you're having trouble setting up your watch with your mobile device and the Polar Flow
mobile app, make sure:
1. Your mobile device is compatible with the Polar Flow app.
2. You have the latest version of the Polar Flow app downloaded from Google Play or the App
Store and installed on your mobile device.
3. Bluetooth is turned on in your mobile device and the airplane mode/flight mode is off. You can
try to fix a problem in the Bluetooth connection by turning it off and on again in the phone's
settings.
4. Android users: make sure location is enabled for Polar Flow app in the phone's application
settings.
5. Both your watch and mobile are powered up.
6. Then, try setting up your watch again using the instructions in How do I start using my Vantage
M/Vantage V?
If you're still unable to set up, here are a few more steps that can help you solve the problem.
The watch has to be set up with your mobile phone using the Polar Flow app, and not in your
mobile device’s Bluetooth settings. If you’ve paired the watch with your phone, first unpair the
Bluetooth connection with your phone, and then follow the instructions for setting up the watch
with the Polar Flow app in How do I start using my Vantage M/Vantage V?
If you experience unexpected behavior in Flow app during setup, first force quit it to see if this
helps. If not, uninstall and reinstall the app. Reset your watch if nothing else works.
Having trouble setting up your watch with your computer?
If you're having trouble setting up your watch with your computer, try the below steps, one at a
time, and then try setting up your watch again using the instructions in How do I start using my
Vantage M/Vantage V?
Check that the charging contacts of your watch and cable are clea
Restart your computer
Keep the charging cable plugged into your watch, and the cable plugged into the computer.

Restart FlowSync
Close FlowSync by right-clicking/secondary clicking the icon on your computer
taskbar/menubar. Choose Close. Then restart FlowSync from your computer desktop
icon/Applications folder.
Restart your watch
On your watch, go to General settings > About your watch > Restart your watch. Press the
OK button and then press OK again to confirm the restart. Restarting the watch will not delete
any of the settings or your personal data from the watch.
Check that the charging cable works
Make sure you have removed the plastic protection shield from the back of your watch.
Make sure the charging cable is firmly in place.
Remove and replug the charging cable into your watch.
If you plugged your watch into your computer via USB Hub, try plugging it in directly to
the computer's own USB port.
Try the other USB port(s).
Check that the charging contacts of your watch and cable are clean
If your watch doesn’t charge properly, or if it doesn’t connect to FlowSync, it could be because
the charging contacts of your watch and cable are not clean enough. Before charging and
connecting to FlowSync, please make sure there’s no dust or dirt on the charging contacts of
your watch and cable. Gently wipe off any dirt. Do not use any sharp tools for cleaning to avoid
scratching.