POLLOGEN GENEO+ U User manual

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USER MANUAL

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01. ABOUT GENEO+U
02. SAFETY INSTRUCTIONS & CONTRAINDICATIONS
03. GENEO KIT CONTENT LIST AND ASSEMBLY
04. GENEO+U ASSEMBLY
05. TECHNICAL SPECIFICATIONS AND LABELING
06. TREATMENT APPLICATION
07. SETTINGS
08. CARE & MAINTENANCE
09. OXYGENEO APPLICATOR
10. ULTRASOUND APPLICATOR
11. TROUBLESHOOTING
12. WARRANTY & CUSTOMER SUPPORT
CONTENTS PAGE NO.
Read the User Manual thoroughly prior to use. Always adhere to all warnings and cautions.
As with any electrical device, you should observe certain precautions to ensure your safety.
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ABOUT GENEO +U
geneo+U is a microdermabrasion system providing safe, eective and simple solutions.
Microdermabrasion is a mechanical process based on the concept of removing the uppermost layer of
dead skin cells (stratum corneum). During this process the body interprets this activity as a mild injury
to the skin and will begin to produce healthy new skin cells to replace the lost ones.
geneo+U also includes a massager head providing a more vibrant appearance and leaving the
complexion with a fresher and more toned look.
geneo+U consists of 6 main parts: Body Unit (1), Base Unit (2), OxyGeneo Applicator (3), Power Supply
(4) Massager Head (5), Capsugen (6).
For detailed description and illustrations, please refer to page 9.
Ultrasound Applicator is an additional applicator purchased in a separate kit.
SAFETY INSTRUCTIONS & CONTRAINDICATIONS
PRECAUTIONARY DEFINITIONS
The precautionary instructions found in this section and throughout this manual are
indicated by specic symbols. Understand these symbols and their denitions before
operating this equipment. The denition of these symbols is as follows:
Text with a “CAUTION” indicator icon will explain possible safety infractions that could have the
potential to cause minor to moderate injury or damage to equipment.
Text with a “WARNING” indicator icon will explain possible safety infractions that will potentially
cause serious injury and equipment damage.
NOTE: Throughout this manual, “NOTE”: may be found. These are helpful information tips to aid in
the particular area or function being described.
The System is designed for safe and reliable treatment when used in accordance with proper
operation and maintenance procedures. The operator and all other personnel operating or
maintaining the System should be familiar with the safety information provided in this chapter.

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CAUTIONS
This is an electrical device. To reduce the risk of serious injury:
• Read this chapter to become familiar with all its safety requirements and operating procedures
prior to System operation.
• Use geneo+U for its intended purpose only, as described in this user manual. The manufacturer
cannot be held responsible for damage or injury resulting from improper or careless use.
• When the geneo+U system is plugged in, never leave it unattended.
• Do not operate, place or store geneo+U near any water source.
•
Do not touch the device should it fall into water. Unplug the power cord immediately with dry hands.
• Before cleaning or maintenance, rst turn the geneo+U OFF, then unplug the power supply
from electrical outlet.
• Do not pull on the power supply cord or the system to unplug the unit from the electrical outlet.
• Switch o the system before moving it.
•
Before connecting the power supply cord, make sure that the ON/OFF switch is in the OFF position.
• Check all connections before plugging in the System’s power supply cord.
• Pay attention to the screen quality that it is OK during the rst few seconds of the system check
(After the geneo+U by Pollogen upload, the touch screen will become white and then black with
Screen Test heading as part of the System’s self-system check.)
• In case of uncertainty regarding potential side eects, have the patients consult their physician
and bring consent for treatment.
• When uploading a program version using a USB plug, in case of wrong or incomplete program
upload, restart the system.
• Patients should remove all jewelry prior to treatment.
• Repairs to geneo+U should only be carried out by an authorized customer service center.
Do not try to repair the system yourself!
• Keep the applicators and device clean. See cleaning instructions in each section.
• Ultrasound - Do not allow the Applicator to come in contact with hard objects that can damage
the Ultrasound electrode.

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WARNINGS
• Before attempting to operate the geneo+U system, be sure to read this manual and to become
familiar with all safety requirements and operating procedures.
• Always take proper precautions as described in this manual, while making sure to constantly be
aware of the possible dangers.
• No modication of this equipment is allowed!
• Only qualied personnel are allowed to operate the geneo+U. In order to protect the system from
use by unqualied personnel, turn it OFF when not in use.
• Do not touch the inner parts of the system; only authorized customer service centers are certied
to repair the geneo+U system.
• Before use, ensure that the system and its accessories show no visible damage. Do not operate if
electric cord is damaged or the system is disassembled.
• Use geneo+U only with the original supplied electric cord, power supply and applicators.
• In the event of defects or malfunctioning, switch o the system immediately.
• Do not use system on any of the following areas: The thyroid area, breasts, groin, genitals, armpit,
below the eyebrow, over the eye lids or eyeballs.
• Do not operate the unit in the presence of electromagnetic interference. Electromagnetic
interference may be caused by electro surgery, diathermy, magnetic resonance imaging or other
type equipment.
• Do not position geneo+U in a dicult to operate way. (When an appliance coupler or separable plug
is used as isolation means).
• Portable and mobile devices are considered RF communication equipment and may aect
operation of the geneo+U system.
• Do not come in contact with the USB connector during treatment.
• Keep out of reach of children.
• Hands should be completely dry when using the system and power supply.
Capsugen:
• For professional use
• For single use only
• A sensitivity test is recommended 3 days prior to rst use in a concealed area. If no irritation or
inammation apparent, it may beassumed that no hyper sensitivity to the product exists.
• For external use only.
• Avoid contact with eyes. If contact occurs, ush immediately with cool water.
• Keep out of reach of children.
• Store in cool, dry place, below 30°c.
• Not to be used on acne or sensitive skin.

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FIRE HAZARDS
• Do not use the system in the presence of explosive or highly ammable materials like alcohol,
methanol, acetone, etc.
• Do not have ammable substances in the treatment room while preparing the skin for treatment.
• If alcohol is used for disinfecting, it should be allowed to dry thoroughly before the geneo+U
is used and then set at a distance from the system.
CONTRAINDICATIONS
Patients having the following conditions should not be treated:
•
Under 18 years of age.
• Current or history of skin cancer or pre-malignant moles.
• Pregnant or nursing.
• Any active skin conditions within the applied area, such as sores, eczema, rash, fragile, swollen,
burnt or injured skin, active acne, rosacea, dermatitis, psoriasis, or active Herpes Simplex.
• Take precaution when treating over areas of active acne, avoid areas of severe active acne.
When treating patients with predisposition to acne, occasional and transit acne eruptions may
occur, which should be cared with acne treatment products.
• Rash as well as excessively/freshly tanned skin.
•
Vascular disorders such as: telangiectasia, varicose veins, thrombosis, phlebitis in the applied area.
• Severe concurrent disease such as: un-controlled diabetes, nervous diseases, epilepsy, lupus,
cardiac disorder and cancer. In such cases, consult the treating physician.
MASSAGER HEAD
• For professional use
• For multiple use
• For external use only
Ultrasound:
• Never activate the applicator on open air or any other medium than the lubricated skin.
• Verify applicator head is always in full contact with the skin during treatment.
• Verify the applicator is applied on the skin after applying a gel medium of at least 50% water based.
• Always be in constant movement during treatment while in contact with the skin. Do not stop
applicator movement during treatment.

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• If any aesthetic procedure has been performed recently in treated area such as mesotherapy,
peeling, resurfacing or recent use of products such as Accutane or Retin A, consult the treating
physician before using geneo+U.
•
Known allergies to cosmetics or other products, or experienced severe allergic reactions like hives.
• Impaired immune system due to immunosuppressive diseases such as AIDS and HIV or use of
immunosuppressive medications.
• History of skin disorders such as keloid scarring, abnormal wound healing, as well as very dry and
fragile skin.
• Any surgical, invasive, ablative procedure in the treatment area before complete healing.
• As per practitioner’s discretion, refrain from treating any condition which might make it unsafe for
the patient.
Ultrasound contraindications:
•
Pacemaker or internal debrillator, implanted neurostimulators or any other internal electric
system.
• Metal implants in the treatment area.
• History of bleeding coagulopathies or use of anticoagulants.
ADDITIONAL PRECAUTIONS
Special caution should be taken in the following cases:
•
Patients taking medications, herbal preparations, food supplements or vitamins that might cause
fragile skin or impaired skin healing such as prolonged steroid regime, Isotretinoin (Accutane),
tetracyclines, or St. John's Wort.
• Patient having any medical condition that might impair skin healing.
• Aesthetic procedures in the treatment area, such as: llers, gold/plastic threads, fat implants.
• Patients undergoing frequent skin resurfacing or chemical peelings or other aesthetic procedures
that may cause sensitive, fragile or thin skin.
• Patients having predisposition to excessive allergic reactions such as hives, shortness of breath
etc.
• Ultrasound - Patients having areas of reduced sensations over anesthetized or over bony areas.
NOTE: In case of uncertainty regarding potential side eects, have the patients consult their
physician and bring consent for treatment.

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POSSIBLE SIDE EFFECTS
Improper use of the system could result in possible side eects. Although these eects are rare and
expected to be temporary, any adverse reactions should be reported to a physician immediately. Side
eects may appear either at the time of treatment or shortly after. If any of the following conditions
appear and is signicant or excessive for more than 24 hours, the client should contact his/her treating
physician. Side eects may include any of the conditions listed below:
• Pain and sensitivity
• Excessive skin redness (Erythema)
• Damage to natural skin texture (crust, blister, burn)
• Excessive swelling (Edema)
• Fragile skin
• Visible capillaries
• Bruising and scratching
• Itching and irritation
• Change of pigmentation
POST SESSION CARE
It is highly recommended to use sun protecting cream post session.

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GENEO +U KIT CONTENT LIST
1. geneo+U Body Unit (Fig. 1)
2. geneo+U Base Unit (Fig. 2)
3. OxyGeneo Applicator (Fig. 3)
4. Applicator holder (Fig. 4)
5. geneo+U Power Supply (Fig. 5)
6. Massager Head (Fig. 6)
7. Screwdriver and Screws (Fig. 7)
8. Capsugen (Fig.8)
*Ultrasound Applicator (Fig. 9) Can be purchased in a separate kit
(Fig. 2)
(Fig. 7) (Fig. 8) (Fig. 9)
(Fig. 5)(Fig. 3)
(Fig. 6)
(Fig. 4)
(Fig. 1)

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GENEO +U ASSEMBLY
Unpack geneo+U and verify that the system is intact and that all components are present. It is
recommended to save the packaging box and materials for future transport.
Assemble the geneo+U by connecting the Body Unit to the Base Unit using the provided screws
and the screw driver. Plug in the Applicator cable into the appropriate connector on the back of the
geneo+U system. Verify that you hear a click. Place the Applicator in the Applicator cradle
Place the geneo+U on a stable rigid surface and connect the supplied Power Supply into the
system. Plug in the Power Supply’s electric cord into the electrical outlet.
Base Unit top view Assembly Illustration

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GENEO +U TECHNICAL SPECIFICATIONS
Weight: ~4.4 Kg
Overall Dimensions: 380mm x 382mm x 282mm (H x W x D)
Input voltage of Power Supply: 100-240V~50/60Hz,600mA
Input Power Rating of Power Supply: 12VDC, 2.0A
Oxygeneo Applicator:
Power Output: Vibration - Frequency 5-30Hz
Ultrasound Applicator:
Maximum power output: Up to 1 Watts /cm2
Input Power Rating of Power Supply: 1MHz
Input Power Rating of Power Supply: Pulse width modulation (PWM)
Environmental Conditions for Operation:
Operating Temperature: 5 – 30°C
Operating Humidity: 20 – 80% RH
Atmospheric Pressure: 80 - 106 KPa
Operating Altitude: 2000 above sea level
Conditions for Transportation & Storage:
Transport and Storage Temperature: -20 –60°C
Transport and Storage Humidity: 5 – 90% RH
Atmospheric Pressure: 50 - 106 KPa
Electrical Safety: IEC 60601-1 Classication – Class II power
supply, reinforce double isolation
Table 1: Technical Specications

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SYMBOLS & LABELS
This section describes the symbols used throughout this User Manual (Table 1). It is recommended
that users review the meaning of these labels for everyday usage and service.
No. Symbol Description
1SEE INSTRUCTIONS FOR USE
2FLOATING CONNECTION
3TYPE BF APPLIED PART
4CE MARK
5WASTE OF ELECTRICAL AND ELECTRONIC
EQUIPMENT (WEEE) COMPLIANCE SYMBOL
6MANUFACTURER
7DATE OF MANUFACTURING
8AUTHORIZED REPRESENTATIVE IN THE EUROPEAN UNION
Table 2: Symbols used in this user manual
Device s/n label Applicators serial number labels
Power supply label Capsugen label

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APPLICATOR INDICATIONS
The Applicators must be connected and locked to the System before they can be activated.
• Green LED is ON - Indicates the applicator is properly connected and the system identies it.
• Green LED is blinking - Indicates a session was selected and the program is loaded on the
applicator.
• Blue LED is ON - The START key was pressed. A treatment program is running.
When system is operated, verify that all above LEDs are operative.
TURNING THE GENEO +U OFF
Switch the ON/OFF control at the back of the system.
Remove Power Supply from electrical outlet
and disconnect from the geneo+U back panel.
POWER UP SEQUENCE AND SYSTEM CHECK
Before turning the geneo+U on, verify that the power supply is connected to the system inlet on the
back panel and to the power outlet. The system should only be used with the supplied power supply.
Switch the ON/OFF control to the ON position on the back panel.
NOTE: After the ‘geneo+U by Pollogen’ uploads, the screen will become white and then black with
SCREEN TEST heading as part of the system’s self-system check. Verify that the screen is in good
quality during these rst few seconds of the system upload.
Following system check, the ‘Pollogen Intelligent Biology’ animation will appear.
Once you have reached the home screen, the system is ready for use.
Store your geneo+U and its accessories in a cool, dry place.

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INITIAL SET-UP
The device is designed for simple installation. To install, follow the subsequent procedure.
UNPACKING THE DEVICE
Unpack the device and its components and verify that the components are intact and present. It is
recommended to save the packaging box and materials for future transport.
Check parts according to the kit content list.
NOTE: Check that the system and all its components are intact. If you detect any sign of damage
or a missing item, do not continue with the installation. Immediately report this to your Pollogen
representative.
GENERAL INSTALLATION REQUIREMENTS
Electrical Requirements
The System has a universal power supply Single phase 100 - 240 VAC; 50-60Hz. It must be used
only with the supplied power supply.
Environmental Requirements
Corrosive materials can damage electronic parts; therefore, the System should only be operated
in a non-corrosive atmosphere. For optimal operation of the System, maintain room temperature
between 5˚C to 30˚C, keep relative humidity at less than 80%.
For optimal storage, maintain temperature between -20˚C to 60˚C, keep relative humidity at less
than 90% and maintain Atmospheric pressure of 50kPa to 106kPa.
PREPARATION FOR OPERATION
Reminder: Before starting the installation, disconnect the power supply cord.

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CONNECTING THE APPLICATOR’S HOLDER
There are 2 applicator holder locations, the holders are placed on the opposite side and orientation
of the system.
Position the holder in its designated location on the system.
Fasten the two screws using a screwdriver.
CONNECT POWER SUPPLY CORD
Warning: Before connecting the power supply cord, make sure that
the ON/OFF switch is on the OFF position.
NOTE: The geneo+U system should only be used with the supplied
power supply.
CONNECT AND LOCK APPLICATOR
1. Applicator may be connected to either receptacles. (socket)
2. Remove Applicator from its packaging
3. Insert the connector at the end of the cord into one
of the sockets. Pay attention to the orientation alignment groove.
4. Push the connector into one of the sockets.
Verify that you hear a click
5. Place Applicator in its holder
To connect another applicator, disconnect one of the applicators
and wait 6 seconds until connecting the chosen applicator.

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TREATMENT PROTOCOL
Geneo+U sessions are recommended once a week for at least 6-8 successive weeks.
Additional treatments are recommended every 4-8 weeks, according to individual needs.
For optimal results, it is recommended to always perform combined sessions of the OxyGeneo and
Ultrasound technologies.
PRE-TREATMENT PREPARATION
During the rst visit, the operator or an authorized sta member should assess the areas intended
for treatment and take the following actions:
• Take a detailed patient medical and physical history including previous aesthetic treatment
methods.
• Determine if the patient is suitable for treatment - do not treat patients with any of the
contraindications outlined in chapter 2 of this User Manual.
• Determine why the patient is seeking treatment and what his/her expectations are.
• Inform the patient as to the course of treatment, typical treatment results, realistic expectations
and possible side eects and discomfort.
• Instruct the patient as to the safety warnings.
• Prior to beginning treatment, the patient should sign an informed consent form.

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OTHER SCREENS
• The Home Icon - Located at the top right side of most screens.
Returns the operator to “Home Screen”.
• The Back Icon - Located at bottom left side of most screens.
Returns the operator one screen back.
• Time, day and date appear at the upper pane of each screen.
HOME SCREEN
Home Screen includes the following:
• Manual - Commence sessions manually
• Wizard - Commence sessions automatically
• Settings - Adjustable system parameters
TREATMENT APPLICATION

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All available technologies will appear by tapping MANUAL in the
Home Screen.
The system automatically identies the applicator connection
and allows you to operate only a connected Applicator.
Once an Applicator is not properly connected or is missing, its
key will appear dim on the screen.
If none of the applicators are connected, the system
will indicate with the following message.
Select the desired technology. Once a technology is
selected, it is highlighted.
MANUAL APPLICATION

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Each session has a set
of recommended default
parameters which can be
adjusted before commencing
the session.
The default parameters
represent Pollogen’s
recommended parameters
for the session.
Adjust parameters by
moving, the slider right to
increase, left to decrease or
pressing on the “+ “or “-” key
on the screen accordingly.
START SESSION
Tap PLAY to start a session.
The Green LED will blink indicating that Oxygeneo session was
selected and the program is loaded to the applicator.
The system will guide you to ‘Press the applicator START button
to begin session’
Once pressed, the Blue LED lights ON, indicating that a
treatment program is running.
Once a treatment program is running, all keys will become dim
and you will not be able to edit the session parameters.
You may follow the Session progress bar on the screen.
The system will beep 1 minute before sessions end. This alarm
cannot be muted/switched o.

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PAUSE SESSION
To edit session parameters after commencing a session, pause
the session using the START button on the applicator. A screen
will appear saying ‘Session Paused! Press applicator START button
to continue session, or press EDIT to change session parameters.’
This will enable the control keys on the touch screen, and you
will be able to edit the session parameters on the screen.
STOP SESSION
To stop session, tap the END key on the screen.
The system will indicate ‘Attention! Are you sure you want to
stop the session and exit?’
Tap CANCEL to continue the current session or EXIT to continue
to the next session.
END SESSION
Once the session time is over, the system will indicate it on the
screen and will beep twice. You will be requested to tap DONE to
continue to the next session.
NO COMMUNICATION
During treatment, the System is continuously checking
proper connection of the operating applicator. In case of a
connection failure, the System will display a warning message
‘Communication error! Check applicator connection’.
Press OK to continue.
You will be allowed to continue only if the applicator is properly
connected.