Poly CCX Series User manual

USER GUIDE 1.0 | December 2019 | 3725-49791-001A
Poly CCX Business Media Phones with Skype for
Business
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Contents
Before You Begin................................................................................................9
Audience, Purpose, and Required Skills.............................................................................9
Related Poly and Partner Resources..................................................................................9
Getting Started................................................................................................. 10
Product Overview of Poly CCX Business Media Phones.................... 11
CCX Phone Hardware Overview............................................................................12
Poly CCX 500 Business Media Phone Hardware........................................12
LED Indicators on CCX Series Phones....................................................... 13
Navigating Poly CCX Business Media Phones...................................................... 14
CCX Phone Screens................................................................................... 14
Icons and Status Indicators......................................................................... 15
Using a Phone as a Common Area Phone............................................................ 15
Enter Information Using the Onscreen Keyboard...................................................15
Logging In to and Locking Your Phone.................................................16
Signing In to Skype for Business on Poly CCX Business Media Phones.............. 16
Sign In Using Your Skype for Business User Credentials........................... 16
Sign in to Skype for Business on Your Computer Using BToE.................... 16
Sign In Using Your Skype for Business PIN Authentication........................ 17
Sign in to Skype for Business Using Web Sign In....................................... 17
Set the Time and Date Format.................................................................... 17
Sign Out of Skype for Business...................................................................18
Signing In to a Phone as a Guest User.................................................................. 18
Sign In as a Guest User Using User Credentials........................................ 18
Sign In as a Guest User Using PIN Authentication..................................... 19
Sign In as a Guest Using Web Sign In........................................................ 19
Sign Into Skype for Business as a Guest Using BToE on Your Computer.. 19
Locking Your Phone............................................................................................... 20
Set a Lock Code.......................................................................................... 20
Lock Your Phone......................................................................................... 20
Unlock the Phone........................................................................................ 21
Change Your Lock Code..............................................................................21
Reset Your Lock Code.................................................................................21
Disable Device Lock.................................................................................... 21
1

Accessibility Features............................................................................ 22
Features for Hearing-Impaired Users.....................................................................22
Features for Mobility-Impaired Users..................................................................... 23
Features for Vision-Impaired and Blind Users........................................................23
Calling............................................................................................................... 24
Audio Calls...............................................................................................25
Placing Audio Calls................................................................................................ 25
Place an Audio Call..................................................................................... 25
Place an International Call...........................................................................25
Place a Call from Recent Calls....................................................................26
Place Calls to Skype for Business Contacts................................................26
Place a Skype for Business Audio Call over USB....................................... 26
Place a Call over Bluetooth......................................................................... 26
Call a Favorite............................................................................................. 27
Calling Contacts from the Directory.............................................................27
Place a Call from a Locked Phone.............................................................. 27
Placing Intercom Calls.................................................................................28
Redial a Number.................................................................................................... 28
Answering Audio Calls........................................................................................... 29
Answer an Incoming Call.............................................................................29
Answer a Call When in a Call...................................................................... 29
Answer Calls Automatically......................................................................... 30
Answer a Call on a Locked Phone.............................................................. 30
Answer an Intercom Call............................................................................. 30
Decline an Incoming Call........................................................................................30
End an Audio Call...................................................................................................31
Holding and Resuming Calls.................................................................................. 31
Hold a Call................................................................................................... 31
Resume a Call............................................................................................. 31
Transferring Calls................................................................................................... 31
Choose a Default Transfer Type..................................................................32
Transfer a Call ............................................................................................ 32
Transfer a Call using Consultative Transfer.................................................32
Cancel a Transfer........................................................................................ 32
Rejecting Calls with Do Not Disturb....................................................................... 33
Enable Do Not Disturb.................................................................................33
Disable Do Not Disturb................................................................................ 33
Contents
2

Forwarding Incoming Skype for Business Calls..................................................... 34
Simultaneously Ring a Group of Contacts...................................................34
Forward a Skype for Business Call to a Contact......................................... 34
Forward a Call to Voicemail.........................................................................34
Managing Multiple Calls......................................................................................... 35
Manage a Call from the Calls Screen..........................................................35
Mute the Microphones............................................................................................36
Unmute the Microphone......................................................................................... 36
Conference Calls..................................................................................... 37
Initiating a Skype for Business Conference Call.................................................... 37
Initiate a Skype for Business Conference....................................................37
Initiate a Conference Call during a Call....................................................... 37
Initiate a Group Conference Call................................................................. 38
Add Contacts to a Skype for Business Conference Call........................................ 38
Send Contacts Active Conference Information...................................................... 38
Viewing a List of Skype for Business Conference Participants.............................. 38
Exit the Participants List.............................................................................. 39
Return to the Participants List..................................................................... 39
Managing Skype for Business Conference Participants........................................ 39
Muting Conference Participants.................................................................. 39
Demote or Promote Conference Participants..............................................40
Enable and Disable Conference Announcements.......................................40
Remove Conference Participants................................................................40
Lock and Unlock a Conference Call............................................................ 41
Admit or Deny Participants to a Locked Conference Call............................41
Shared Lines............................................................................................42
Shared Line Limitations..........................................................................................42
Missed and Received Calls on Shared Lines.........................................................42
Hold a Call Privately on a Shared Line...................................................................42
Shared Line Appearance for Skype for Business...................................................43
Shared Line Appearance Limitations...........................................................43
Answering SLA Calls................................................................................... 43
Resume Held SLA Calls.............................................................................. 43
Boss-Admin for Skype for Business....................................................................... 44
Add Delegates............................................................................................. 44
View the Delegates Group...........................................................................45
Delete Delegates from Phone Local Interface.............................................45
Maximum Number of Boss Lines.................................................................46
View the Boss Group...................................................................................46
Contents
3

Set a Ringtone for Boss Calls......................................................................46
Edit the Delegates Group............................................................................ 46
Sort Boss-Admin Lines................................................................................ 47
Managing Calls on the Boss's Line..............................................................47
Join Conference Calls for a Boss................................................................ 50
Call Lists and Directories....................................................................... 51
Recent Calls........................................................................................................... 51
View Recent Calls........................................................................................51
Edit a Recent Call Entry.............................................................................. 51
Delete a Recent Call Entry.......................................................................... 52
Delete All Recent Call Entries..................................................................... 52
Local Directory....................................................................................................... 52
Search for a Local Directory Contact...........................................................52
Add a Contact to the Local Directory...........................................................53
View Contact Details....................................................................................53
Update a Local Directory Contact's Information.......................................... 53
Delete a Local Directory Contact.................................................................53
Local Directory Favorites........................................................................................53
Add Favorites.............................................................................................. 54
Remove a Favorite...................................................................................... 54
Corporate Directory................................................................................................ 54
Search the Corporate Directory...................................................................54
Perform an Advanced Search of the Corporate Directory........................... 54
Add Corporate Directory Contacts to the Contact Directory........................55
Skype for Business Contacts................................................................................. 55
Unified Contact Store.................................................................................. 55
View Skype for Business Contacts..............................................................56
View a Skype for Business Contact's Information....................................... 56
Update a Skype for Business Contact’s Information................................... 56
View Skype for Business Contact Groups...................................................57
Skype for Business Contact Presence Information..................................... 57
Search for Skype for Business Contacts..................................................... 57
Add Skype for Business Contacts to the Contact List................................. 58
Recording Audio Calls............................................................................59
Guidelines When Recording Calls..........................................................................59
Record a Call..........................................................................................................60
Pause a Recording.................................................................................................60
Resume a Recording..............................................................................................60
Stop Recording.......................................................................................................60
Contents
4

Browse Recorded Calls..........................................................................................61
Play a Recorded Call..............................................................................................61
Pause and Resume Played Recordings.................................................................61
Stop Playing a Recording.......................................................................................62
Rename a Recording............................................................................................. 62
Delete a Recording.................................................................................................62
Voicemail and Pages...............................................................................63
Access Skype for Business Voicemail Messages.................................................. 63
Managing Skype for Business Voicemail Messages.............................................. 63
Call a Contact from Voicemail..................................................................... 63
Delete Voicemail Messages........................................................................ 63
Mark Message as Read...............................................................................64
Receiving Messages with Group Paging................................................................64
Listen to a Page During an Active Call........................................................ 64
Receiving Pages When You're Not in an Active Call...................................65
Settings, Applications, and Accessories....................................................... 66
Poly CCX Business Media Phones Settings.........................................67
Password Required to Access Basic Settings........................................................67
Set the Language................................................................................................... 67
Time and Date Display........................................................................................... 68
Change the Time and Date Format............................................................. 68
Disable the Time and Date Display............................................................. 68
Backlight Intensity and Timeout..............................................................................68
Set the Backlight Intensity........................................................................... 68
Set the Backlight Timeout............................................................................69
Customizing Line Keys...........................................................................................69
Enable Line Key Customization...................................................................69
Insert an Empty Line Key............................................................................ 70
Clear a Line Key.......................................................................................... 70
Delete a Line Key........................................................................................ 70
Reset Customized Line Keys...................................................................... 70
Power-Saving Mode............................................................................................... 71
Change Your Office Hours for Power-Saving Mode.................................... 71
Change Idle Timeouts for Power-Saving Mode........................................... 71
Changing Audio Settings........................................................................................72
Change Incoming Call Notifications.............................................................72
Set a Ringtone for Incoming Calls............................................................... 72
Contents
5

Set a Ringtone for Individual Contacts........................................................ 72
Change the Volume..................................................................................... 73
Enable Acoustic Fence................................................................................73
Update Your Skype for Business Presence............................................................73
Adding a Profile Photo to Display on the Lock Screen...........................................73
Disable Hot Desking...............................................................................................73
Clear Call Logs and Contacts.................................................................................74
Restrict Call Log and Contact Uploads.................................................................. 74
Format Numbers.................................................................................................... 74
Using BToE to Manage Calls on Your Phone and Skype for
Business Client................................................................................... 75
Answer BToE Calls.................................................................................................75
Place BToE Calls....................................................................................................76
Pause and Resume BToE Calls............................................................................. 76
Move Call Audio between Your Phone and Computer........................................... 76
Using Bluetooth Devices on Poly CCX Phones................................... 77
Using Bluetooth Headsets......................................................................................77
Enable Bluetooth and Connect a Headset.................................................. 77
Managing Calls with Your Bluetooth Headset..............................................78
Pairing a Smartphone to Your Phone..................................................................... 78
Enable Bluetooth and Connect a Smartphone............................................ 78
Managing Calls with Your Smartphone........................................................79
Disconnect and Remove Your Bluetooth Device....................................................79
Edit Your Phone's Bluetooth Device Name............................................................ 80
DTMF Dialing......................................................................................................... 80
Play Audio from a Bluetooth Device.......................................................................80
Phone Applications.................................................................................82
Using the Calendar.................................................................................................82
Open the Calendar...................................................................................... 82
Navigate Day View...................................................................................... 83
Display Meeting View on the Calendar........................................................83
Return to Day View......................................................................................83
Meeting Reminders..................................................................................... 83
Joining Calendar Meetings.......................................................................... 85
View a Different Exchange Calendar ..........................................................85
View Meeting Details................................................................................... 86
Phone Accessories and Computer Applications................................. 87
Contents
6

Using a Headset with Your Phone..........................................................................87
Connecting a USB Headset.........................................................................87
Use Your Headset for All Calls.................................................................... 88
Reactivate Headset Memory Mode............................................................. 88
Using Electronic Hookswitch....................................................................... 88
Disconnect Your Headset............................................................................ 90
Connecting a Device using a USB Cable...............................................................90
Minimum Hardware and Software Laptop Requirements............................90
Connect a USB Device or Laptop................................................................91
Setting Your Phone as the Audio Device.....................................................91
Maintenance and Troubleshooting................................................................. 93
Maintaining Poly CCX Business Media Phones................................... 94
Clean the Touchscreen...........................................................................................94
Restart Your Phone................................................................................................ 95
Update the Phone's Configuration .........................................................................95
View Software Details.............................................................................................95
Updating Your Skype for Business Phone Software.............................................. 95
View Software Update Information.............................................................. 96
Update Your Skype for Business Phone Software...................................... 96
Update Skype for Business Software Later.................................................96
Reset the Phone to Factory Defaults..................................................................... 96
Troubleshooting...................................................................................... 97
Phone Can’t Connect to the Network or Repeatedly Restarts............................... 97
Warnings................................................................................................................ 98
Investigate Warnings................................................................................... 98
Remove Warnings....................................................................................... 98
Test the Hardware.................................................................................................. 98
Speakerphone........................................................................................................ 98
USB Port................................................................................................................ 99
Check the Status of the Calendar.......................................................................... 99
Troubleshoot Audio and Echo Issues.....................................................................99
Bluetooth Headset Issues...................................................................................... 99
Recording Issues and Solutions...........................................................................100
Better Together over Ethernet.............................................................................. 100
Troubleshoot the BToE Connector Installation.......................................... 100
Troubleshoot BToE Connector Start Issues...............................................101
Troubleshoot Pairing Your Phone with Your Computer............................. 101
Contents
7

Regenerate a Pairing Code for Manual BToE Pairing............................... 102
Login Credentials................................................................................................. 102
Contents
8

Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Related Poly and Partner Resources
This user guide helps you configure Poly settings available on your CCX business media phone when
running Microsoft Skype for Business.
This user guide supports the following Poly phones with Skype for Business enabled:
▪ CCX 500 business media phones
Audience, Purpose, and Required Skills
This guide is intended for Poly phone users running Skype for Business. Administrators and users can
refer to this guide to configure Poly settings available on the phone’s local interface.
Related Poly and Partner Resources
See the following sites for information related to this product.
▪ The Polycom Support Site is the entry point to online product, service, and solution support
information including Licensing & Product Registration, Self-Service, Account Management,
Product-Related Legal Notices, and Documents & Software downloads.
▪ The Polycom Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
▪ The Polycom Community provides access to the latest developer and support information. Create
an account to access Poly support personnel and participate in developer and support forums. You
can find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
▪ The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
▪ The Polycom Collaboration Services help your business succeed and get the most out of your
investment through the benefits of collaboration.
9

Getting Started
Topics:
▪Product Overview of Poly CCX Business Media Phones
•Logging In to and Locking Your Phone
•Accessibility Features
This section provides information on getting started with your Poly CCX business media phones running
Skype for Business.
Note: As you read this guide, keep in mind that your system administrator configures certain features or
your network environment may determine them. As a result, some features may not be enabled or
may operate differently on your device. Additionally, the examples and graphics in this guide may
not directly reflect available options or what your device screen displays.
10

Product Overview of Poly CCX Business
Media Phones
Topics:
▪CCX Phone Hardware Overview
•Navigating Poly CCX Business Media Phones
•Using a Phone as a Common Area Phone
•Enter Information Using the Onscreen Keyboard
Poly CCX Business Media Phones with Skype for Business support audio-only conference calls.
The following features are available on CCX series phones with Skype for Business:
▪ Placing, answering, and managing audio calls
▪ Initiating, joining, and managing audio conference calls
▪ Recording audio calls with USB flash drives
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
▪ Adjusting call and phone settings
▪ Pairing with Bluetooth-enabled devices
▪ Checking voicemail messages
▪ Connecting to a computer over USB
11

CCX Phone Hardware Overview
The following topics describe the hardware features for Poly CCX Business Media Phones.
Poly CCX 500 Business Media Phone Hardware
The following figure displays the hardware features on Poly CCX 500 Business Media Phones. The table
lists each feature numbered in the figure.
Figure 1: Poly CCX 500 phone hardware features
Poly CCX 500 Phone Hardware Feature Descriptions
Reference Number Feature Feature Description
1Reversible tab
Secures the handset in the cradle when you position
your phone stand at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and reinsert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
2Message waiting indicator Flashes to indicate when you have an incoming call.
3Touchscreen
Enables you to select items and navigate menus on the
touch-sensitive screen.
Product Overview of Poly CCX Business Media Phones
12
Flashes red to indicate when you have new messages.

Reference Number Feature Feature Description
4,5 Volume keys
Adjusts the volume of the handset, headset, speaker,
and ringer.
6USB port(s)
Enables you to attach a USB flash drive or USB
headset.
Poly CCX 500 phones include one USB-A port and one
USB-C port.
7Headset indicator
Displays when the phone is powered on. The icon
glows green or blue when a headset is connected and
activated.
8Speakerphone indicator
Displays when the phone is powered on. The icon
glows green when activated.
9Speaker Provides ringer and speakerphone audio output.
10 Mute key Mutes local audio during calls and conferences.
LED Indicators on CCX Series Phones
CCX series phone LEDs indicate phone and accessory states.
CCX Series Phones LED Descriptions
LED Color State and Description
Speakerphone Off – Phone is in sleep mode.
White – Speakerphone is off, but the phone is active.
Green – Speakerphone is on.
Headset Off - Phone is in sleep mode.
White – No headset is active.
Green – An electronic hookswitch (EHS) headset is
connected and activated.
Blue – A USB or Bluetooth headset is connected and
activated.
Mute Off – No call is active.
Red – The phone microphone is muted.
Message Waiting Indicator (MWI) Off – No new messages are available.
Blinking Red – New or unread voicemails are available,
incoming call and missed call.
Product Overview of Poly CCX Business Media Phones
13

Navigating Poly CCX Business Media Phones
The phone has icons, status indicators, and user screens to help you navigate and understand important
information on the state of your phone.
CCX Phone Screens
You can access various phone screens from the Home screen or from the Menu in the upper-left
corner of the display.
Access the Home Screen
The Home screen on CCX series phones with Skype for Business display the icons you can select to
access features, settings, and other information; additional registered lines; and favorites you can save to
quickly call contacts.
Procedure
»Do one of the following:
• Select Home .
• Select Menu > Home .
Access the Dial a Number Screen
From the Dial a Number screen, you can also access the dialpad, Directories, Recent Calls, and
Meetings.
Your system administrator can also configure your phone to display the Dial a Number screen when the
phone is idle.
Procedure
»Do one of the following:
• On the Home screen, select Dial a Number.
• Select Menu > Dial a Number.
Accessing the Calls Screen
The Calls screen on CCX phones automatically displays when you place a call and you have an active
call in progress.
When you have an active call in progress, the name and number of the contact you are talking with and
the duration of the call displays on the Calls screen.
You can also view active and held calls in progress on the phone. If the phone has multiple lines, active
and held calls display under the associated line.
Product Overview of Poly CCX Business Media Phones
14

Icons and Status Indicators
The following table displays the icons and status indicators that display on your phone.
Icons and Status Indicators
Icon Description Icon Description
Registered Line Do Not Disturb enabled
Unregistered Line Call Forwarding enabled
Paired device Bluetooth
Using a Phone as a Common Area Phone
Your system administrator can set up phones in your environment as Common Area Phones (CAP) to
enable you to use the phone as a CAP user.
When your admin sets up a phone as a Common Area Phone, you can access only the following
features:
• Flexible Line Keys
• Better Together over Ethernet
• Address Book Service search
Enter Information Using the Onscreen Keyboard
The onscreen keyboard available on supported phones enables you to enter information into text fields
using the touchscreen.
The onscreen keyboard displays automatically at the bottom of the screen when a text field is shown.
When a text field requires only numbers, the onscreen keyboard displays only numbers.
Procedure
1. Tap the text input field.
2. Press your finger on each character you want to enter.
3. When you finish, tap .
Product Overview of Poly CCX Business Media Phones
15

Logging In to and Locking Your Phone
Topics:
•Signing In to Skype for Business on Poly CCX Business Media Phones
•Signing In to a Phone as a Guest User
•Locking Your Phone
You can sign in to your phone with your Skype for Business credentials and lock your phone using a lock
code.
Signing In to Skype for Business on Poly CCX
Business Media Phones
You can use one of the following methods to sign in to a Poly phone with your Skype for Business
credentials:
•User ID—Enter your user credentials.
•PIN—Enter your PIN Authentication credentials, if enabled.
•Web Sign In—Sign in to your Skype for Business Online account on your computer using the web
address shown on the phone.
Sign In Using Your Skype for Business User Credentials
You can sign in to your Skype for Business account using your login credentials, which includes your
domain, email, username, and password.
Your system administrator provides you with your login credentials.
Procedure
1. Select Sign In, or navigate to Settings > Features > Skype for Business > Sign In.
2. Select User ID.
3. Enter your Skype for Business account user credentials and select Sign In.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Note: If you input the wrong credentials and lock your account, contact your system administrator.
Sign in to Skype for Business on Your Computer Using BToE
When your phone is connected to your computer and paired using Better Together over Ethernet (BToE),
you can sign in to the phone using the Skype for Business client on your computer.
Procedure
1. Select Sign In, or navigate to Settings > Features > Skype for Business > Sign In.
2. Select Via PC or Paired with Client.
16

3. In the Skype for Business client on your computer, enter your login credentials.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Sign In Using Your Skype for Business PIN Authentication
You can sign in to your Skype for Business account using your PIN Authentication credentials, which your
system administrator provides.
Procedure
1. Select Sign In, or navigate to Settings > Features > Skype for Business > Sign In.
2. Select PIN Authentication.
3. Enter your PIN Authentication credentials for your Skype for Business account, then select Sign
In.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Note: If you input the wrong credentials and lock your account, contact your system administrator.
Sign in to Skype for Business Using Web Sign In
Use the Web Sign In method to sign in to a phone with your Skype for Business Online account using a
web browser.
Procedure
1. Select Sign In, or navigate to Settings > Features > Skype for Business > Sign In.
2. Select Web Sign In.
A web address displays.
3. Enter the URL into the web browser on your computer.
4. On the Skype for Business Authentication website, enter your email address then select Verify
Email.
5. Enter the PIN generated on the phone into the web browser.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Set the Time and Date Format
After you sign in to your phone with your Skype for Business credentials, you have the option to set the
time zone and select a time and date format.
If you choose to not set up your phone when you first sign in, you can set the time and date formats later.
Procedure
1. After you sign in to Skype for Business on your phone, select Next.
2. On the Customize Time Zone screen, select your time zone and press Next.
3. On the Customize Time Format, choose a time format and press Next.
4. On the Customize Date Format screen, choose a date format and press Next.
Logging In to and Locking Your Phone
17

Sign Out of Skype for Business
If you are signed in to Skype for Business on a public phone, make sure you sign out of your account
after you finish using it.
After you sign out of Skype for Business, you cannot call or view your Skype for Business contacts.
However, you can still use other available features.
Procedure
»Select Sign Out or navigate to Settings > Features > Skype for Business > Sign Out.
Signing In to a Phone as a Guest User
When your system administrator enables the hot desking feature, you can sign in to a phone as a guest
user using your Skype for Business credentials or PIN.
The following features are available when you are signed in as a guest user:
• Flexible Line Key (FLK)
• Device Lock
• Address Book Service search
• Do Not Disturb status
• Call Forward
• Basic Settings menu
• Advanced Settings menu
• Sign In/ Sign Out
• System Web Interface
• Exchange Calendar
• Exchange Contacts
• Exchange Applications
• Exchange Voicemail
• Better Together over Ethernet
These features maintain the default settings while you are signed in as a guest user. When you sign out,
any changes you made on the phone while signed in are removed and the host user settings are
restored.
Sign In as a Guest User Using User Credentials
You can sign into Skype for Business on your phone or common area phone as a guest user with your
login credentials.
Procedure
1. On the phone, select the Guest soft key.
2. Select Yes to sign out the host user.
3. Select User ID.
4. Enter your Skype for Business account user credentials and select Sign In.
Logging In to and Locking Your Phone
18

A confirmation message is displayed when the phone successfully signs into Skype for Business.
Sign In as a Guest User Using PIN Authentication
You can sign into Skype for Business on your phone or common area phone as a guest user with your
PIN Authentication credentials.
Procedure
1. On the phone, select the Guest soft key.
2. Select Yes to sign out the host user.
3. Select PIN Authentication.
4. Enter your PIN Authentication credentials for your Skype for Business account, then select Sign
In.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Sign In as a Guest Using Web Sign In
You can sign into your Skype for Business Online account as a guest user using the Web Sign In method,
which allows you to sign into the phone with your Skype for Business Online account using a web
browser.
Procedure
1. On the phone, select the Guest soft key.
2. Select Yes to sign out the host user.
3. Select Web Sign In.
A web address displays.
4. Enter the URL into the web browser on your computer.
5. On the Skype for Business Authentication website, enter your email address then select Verify
Email.
6. Enter the PIN generated on the phone into the web browser.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Sign Into Skype for Business as a Guest Using BToE on Your
Computer
When your phone is connected to your computer and paired using Better Together over Ethernet, you can
sign in to a phone as a guest user using the Skype for Business client on your computer.
Procedure
1. On the phone, select the Guest soft key.
2. Select Yes to sign out the host user.
3. Select Via PC or Paired with Client.
4. In the Skype for Business client on your computer, enter your login credentials.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Logging In to and Locking Your Phone
19