Poly VVX 350 User manual

POLY VVX 350 and VVX 450
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Essentials
Business multimedia phones
quick start guide

Your phone has three main screens: the Main Menu,
Calls screen and Lines screen (by default). You can
access the Main Menu and Lines screen at any time.
You can also access the Calls screen when you have
one or more calls in progress.
To access the Main Menu, press on any screen.
Press to change from the Main Menu to the Lines
screen and vice versa.
Phone screens
You can access the phone features by selecting the
icons displayed on the Main Menu.
Main Menu
The Lines screen displays phone lines, favourites, and
programme soft keys.
Lines screen
You can use the up and down arrows to display the
other icons.
If your phone is inactive, you can press the Lines soft
key to access the dialler.

In this guide, the programme soft keys are referred
to by their name only. For example, to end a call in
progress, press End Call.
Tip: referring to
programme soft keys
You can access the Calls screen when you have one or
more calls in progress.
Calls screen
Green — Call active
Red — Call on hold
Use the up and down arrow keys to select a call
(to highlight it). The keypad soft keys control the
highlighted call.
The border colour indicates the status of the call:
About calls
Only one call can be active.
You can use the handset, speakerphone or headset to
make and receive calls. During a call, you can change
modes by picking up the handset, or by pressing
or .
If you exit the My calls screen, press to display the
Active Call or Calls screen again.

Pick up the handset or press or . Enter the
phone number and press Send.
You can also enter the phone number first, then press
Dial, pick up the handset or press or .
From the Lines screen: press the phone Line key, enter
the number and press Send.
From the Main Menu: select New Call moving the
arrow keys down twice. Enter the phone number and
press Call.
Making a call
When in the Calls screen, you can access the Lines
screen by pressing More > Lines.
To switch back to the Calls screen, press More > Calls.
Tip: switching between
the Lines and Calls
From the Lines screen, use the up arrow to select
Favourites and down arrow to select a Recent Call.
Timesaver: making a
call quickly
To answer with the speakerphone, press or tap
Answer. To answer with the handset, pick up the handset.
To answer with a headset, press .
Answering calls

To answer a new call while on an active call, press
Answer. The current call will be put on hold.
To end an active call, replace the handset, press
or . You can also press End Call.
To end a call on hold, access the Calls screen.
Highlight the call on hold. Press Resume and then
press End Call.
Ending calls
From the Calls screen, press Hold or .
To resume a call on hold, press Resume or again.
Holding calls
From the Calls screen, press Transfer or , and call
the other party. After you talk with the other party,
press Transfer or again. Press Blind to transfer a
call without waiting for the tone.
Transferring calls
To enable call forwarding, press Forward from the Main
Menu or Lines screen. Select the forwarding type to be
enabled, enter a forwarding number and press Enable.
To disable call forwarding, press Forward from the
Main Menu or Lines screen, select the forwarding type
to be disabled and press Disable.
To enable per-call forwarding: as your phone rings,
press Forward, enter the forwarding number and press
Forward.
Forwarding calls

If you have an active call and call on hold, tap More > Join
to set up a conference.
Timesaver: setting up
conference calls
Call the first party and, after the call connects, press
More and select Conference. Then dial the number of
the second party and press Conference again to
connect with the conference participants.
From the Lines or Calls screen, you can:
Press Hold to put all participants on hold.
Press End Call to end the call.
Conference calls
A Favourites number is assigned to contacts directly
as you add them.
Favourites
To display your Favourites list — Tap
Directory on the Main Menu, then tap Favourites.
To dial a Favourite — Press the Favourite from the
Main Menu or Lines screen, or from your Directory
screen, press List of contacts > Favourites.
To reorganise your Favourites list — Update the
contact’s Favourite List number in the Contact
Directory.

Contact Directory
To display your Directory — Select Directories from
the Main Menu. Press the list of contacts on the
Directory screen.
To add a contact — Access your Directory, select
Personal Directory, press Add and Save.
To update contact information — Access your
Contact Directory and select the contact to be
updated. Press Info, press Edit, update the information
and then press Save.
From the Lines screen, you can:
Viewing recent calls
Press , select Directories, and select Recent Calls
to display your Recent Calls list.
Press the right arrow key to call a selected number.
Press the left arrow key to return to the previous menu.
Press the down arrow key to display the recent calls.
Press the up arrow key to display your Favourites.
From the Recent Calls list, press Sort to sort and
organise calls, press Type to display certain calls only, or
select a call displayed to call the corresponding person.
To add a contact — Access your Contact Directory
and Save.

To delete a contact — Access your Contact Directory
and select the contact to be deleted. Press Info >
Delete and press Yes to confirm.
To search for a contact — Access your Contact Directory
and press Search. Enter the search criteria and press
Search.
To dial a contact from your Directory — Access
your Directory, press Personal Directory > Call and
select the contact that you wish to call. From the
contact’s information screen, select the contact’s
phone number.
An envelope, , displayed beside a Line key,
indicates that you have voicemail. Select Messages
from the Main Menu or press and select Mailbox.
Press connect and follow the instructions.
Listening to voicemail
During a call, press so other parties cannot hear
you. To disable Mute, press again.
This applies to calls using the handset, headset and
speakerphone.
Muting the microphone

To change the incoming call ringtone, select Settings
and press Basic > Type of ringtone and press Save.
To set a ringtone for a contact, access your Contact
Directory and select the contact. Press Edit, update the
contact’s ringtone and press Save.
Changing ringtones
To change the call volume, press during a call.
To change the ringtone volume, press when the
phone is inactive or ringing.
Adjusting the volume
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Pro/CO Essentials POLY/UG/V1/EN
VVX 450
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