Poly SYNC 20 Series User manual

Poly Sync 20/Sync 20+ Series
USB and Bluetooth Smart Speakerphone
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Controls and status lights 3
LEDs 3
USB Bluetooth adapter (adapter model only) 4
Setup 5
Mobile setup 5
Corded setup 5
USB adapter setup (BT600 models only) 5
Configure USB adapter 6
Charge 7
Charge 7
Charge your mobile phone 7
Load software 8
Daily Use 9
Power 9
Answer or end a call 9
Microsoft Teams button (Teams model only) 9
Mute/Unmute 9
Volume 9
Voice assistant (smartphone feature) 9
Customize your speakerphone 9
More Features 10
Attach lanyard 10
Update firmware 11
Device recovery 11
Support 12
2

A portable speakerphone with mobile and corded connectivity.
Siri
Google Assistant
:02
/
Volume
Mic / Mic Mute
Play / Pause
Power
Headphones
Computer
Camera
Headset
Blutooth
Lock
Indicator Light
Music
ANC
imer
Custom Button
Headphones
Phone
Mobile
Computer
Camera
Charging/Battery
Blutooth
Support
Settings ANC
Timer
Custom Button
Volume
Mic / Mic Mute
Play / Pause
Power
Device Controls
Headphones
Camera
Headset
Lock
Indicator Light
ANC
Timer
Custom Button
Device Controls
Headphones
Mobile
Computer
Camera
Headset
Mic / Mic Mute
Music
Devices
Phone
Scaled to 45% of full size
Customize feature in Plantronics Hub / Default is play/pause
Press to interact with Microsoft Teams (Teams model only, Teams application required)
Volume down
Mute/unmute
Volume up
Call
Siri, Google
Assistant
Default voice assistant (smartphone feature)
Power on/off
USB-A phone charge port
Bluetooth pairing
LED bar What lights mean
Crossing blue pattern Pairing
Solid blue Pairing successful (connected)
Flashing green Incoming call
Solid green In a call
Solid red Mute active
NOTE LEDs do not illuminate in standby mode.
Controls and status lights
LEDs
3

NOTE Adapter design may vary
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Headset connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams application
USB Bluetooth adapter
(adapter model only)
4

1With your speakerphone powered on, press the Bluetooth button for 2 seconds. You hear
"pairing" and the LED flashes a crossing blue pattern.
Headphones
Headset
Blutooth
Device Controls
2Activate Bluetooth on your mobile device and set it to search new devices. Select “Poly Sync 20.”
3Pairing is successful when you hear "pairing successful" and the LED flashes blue.
Connect the USB cable from the speakerphone to the USB port on your computer.
Your Bluetooth USB adapter comes pre-paired to your speakerphone.
1Power on your speakerphone and insert the Bluetooth USB adapter into your computer.
2Connection is successful when you hear "PC connected" and the USB adapter turns solid.
NOTE Adapter design may vary.
Pair USB adapter again
Your USB adapter is pre-paired to your speakerphone. In the event that your adapter is
disconnected or if bought separately, manually pair the adapter to your speakerphone.
1Insert the Bluetooth USB adapter into your laptop or computer and wait for your computer to
recognize it.
2Put your speakerphone in pair mode by pressing the Bluetooth button for 2 seconds. You hear
"pairing" and the LED bar flashes a blue crossing pattern.
3Put your adapter into pair mode by pressing and holding the recessed pair button with a pen or
paperclip until the adapter flashes red and blue.
Setup
Mobile setup
Corded setup
USB adapter setup
(BT600 models only)
5

NOTE Adapter design may vary
Pairing is successful when you hear "pairing successful; PC connected" and the adapter LED turns
solid.
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music,
you will need to configure your Bluetooth USB adapter.
Windows
1To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac
1To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.
Configure USB adapter
6

Charge the speakerphone via USB using your computer or a USB AC adapter (not provided). Allow
4 hours for a full charge.
With the speakerphone powered on, charge your phone by connecting your phone's charge cable
to the speakerphone USB-A port (cable not provided).
Mobile
Computer
Blutooth
NOTE Speakerphone battery level must be medium or higher.
NOTE Connection provides power only.
Charge
Charge
Charge your mobile phone
7

Plantronics Hub is an invaluable tool.
NOTE Some softphones require Plantronics Hub for Windows/Mac to enable device call control
(answer/end and mute) functionality.
• Download Plantronics Hub for Windows/Mac by visiting poly.com/software.
• Download Plantronics Hub for iOS/Android by visiting poly.com/software, the App Store or
Google Play.
Plantronics Hub iOS and Android Windows and Mac
Call control for softphones available for some
softphones
✓
Change headset language ✓ ✓
Update firmware ✓ ✓
Turn features on/off ✓ ✓
View user guide ✓ ✓
Battery meter ✓ ✓
Load software
8

Press the Power button for 2 seconds to power on or off. The LED bar illuminates when
powered on.
Press the Call button to answer or end a call.
Press the Teams button to interact with Microsoft Teams when not on a call.
NOTE Not supported for mobile use.
NOTE The Microsoft Teams application must be installed.
During an active call, press the Mute button to mute or unmute the microphones. Manage mute
settings in Plantronics Hub.
Press the Volume up (+) or down (-) buttons to increase or decrease volume.
Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your
phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and
other smartphone voice controls.
Select your Custom button feature in Plantronics Hub.
Choose from:
• Play/pause audio (default)
• Device status check
• Clear trusted device list
• Default voice assistant (Siri, Google Assistant)
• Redial
• Hold/resume call
Daily Use
Power
Answer or end a call
Microsoft Teams button
(Teams model only)
Mute/Unmute
Volume
Voice assistant
(smartphone feature)
Customize your
speakerphone
9

Use the lanyard to carry speakerphone on your wrist.
The lanyard slot is located on the side of the speakerphone.
NOTE Lanyard is included in box.
1Insert the loop through one side of the slot and push through to the other side.
2Thread the lanyard through the loop and pull to secure.
More Features
Attach lanyard
10

Keep your firmware up-to-date to improve performance and add new features to your Poly device.
Update your firmware using your computer or mobile device with Plantronics Hub. Download at
poly.com/software.
While updating firmware:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media on your smartphone.
• Do not answer or place a call.
NOTE Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb
feature in your smartphone's settings while you update.
If you have several failed attempts at an over-the-air firmware update, or if your device becomes
unresponsive, take the following steps:
1Download and install Plantronics Hub for Windows/Mac at poly.com/software
2Connect your device to your computer using a USB cable
3Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery
Find your Product ID (PID). Choose:
• Plantronics Hub app's device recovery instructions
• Plantronics Hub app's home screen
Update firmware
Device recovery
11

Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered
trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
Manufactured by Plantronics, Inc.
Model ID: SY20/SY20-M USB-A/USB-C (may be followed by /BT600 or /BT600C)
218453-06 10.20