Poly VVX 300 Series User manual

USER GUIDE 6.3.1 | March 2021 | 3725-46211-014A
Poly VVX Business Media Phones
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Contents
Before You Begin..............................................................................................11
Audience, Purpose, and Required Skills........................................................................... 11
Related Poly and Partner Resources................................................................................ 11
Getting Started................................................................................................. 13
Overview of Phone Hardware and Keys........................................................................... 13
VVX 101 and 201 Hardware...................................................................................13
VVX 300 Series Hardware..................................................................................... 14
VVX 400 Series Hardware..................................................................................... 16
VVX 500 Series and VVX 600 Series Hardware.................................................... 18
VVX 1500 Hardware...............................................................................................20
Securing Your Phone with the Security Slot...........................................................23
Navigating Poly VVX Phones............................................................................................23
Accessing Screens on Your Poly VVX Phone........................................................23
Switch Phone Screens........................................................................................... 26
Icons and Status Indicators.................................................................................... 27
Entering Information in Data Fields...................................................................................31
Entering Information Using the Dialpad..................................................................31
Enter Information Using the Onscreen Keyboard...................................................32
Entering Chinese Characters with PinYin...............................................................33
Logging In to and Locking Your Phone..........................................................35
Logging In to Your Poly VVX Phone..................................................................................35
Log In to a Phone................................................................................................... 35
Log Out of the Phone............................................................................................. 36
Change Your Login Password................................................................................36
Log In to a Visitor Desk Phone..........................................................................................36
Log Out of a Visitor Desk Phone............................................................................ 37
Log In to a Host Phone..................................................................................................... 37
Log Out of a Host Phone........................................................................................37
Log In to a Guest Automatic Call Distribution Phone........................................................ 38
Log Out of a Guest ACD Phone............................................................................. 38
Sign In Using Your BroadSoft UC-One Credentials.......................................................... 38
Locking Your Phone.......................................................................................................... 39
Lock Your Phone.................................................................................................... 39
Unlock the Phone................................................................................................... 40
Change Your User Password................................................................................. 40
1

Audio Calls........................................................................................................41
Placing and Answering Audio Calls.................................................................................. 41
Placing Audio Calls................................................................................................ 41
Redial a Number.................................................................................................... 46
Redial a Contact when the Contact is Available.....................................................47
Choosing a Protocol for Audio Calls.......................................................................47
Answering Audio Calls........................................................................................... 48
Use the Handset, Headset, or Speakerphone.................................................................. 50
Mute and Unmute Audio................................................................................................... 50
Holding and Resuming Calls.............................................................................................50
Hold a Call..............................................................................................................50
Resume a Call........................................................................................................51
Resume a Call on an Expansion Module............................................................... 51
Ending Calls...................................................................................................................... 51
End an Active Audio Call........................................................................................51
End a Held Call...................................................................................................... 51
Transferring Calls..............................................................................................................51
Choose a Default Transfer Type.............................................................................52
Transfer a Call........................................................................................................52
Cancel a Transfer...................................................................................................52
Parking and Retrieving Calls on the BroadSoft BroadWorks Server................................ 53
Park a BroadSoft Call.............................................................................................53
Retrieve a Parked BroadSoft Call.......................................................................... 53
Retrieve a Parked BroadSoft Call on Another Phone............................................ 54
Ignore a Parked Call...............................................................................................54
Managing Calls................................................................................................................. 54
Display Calls from the Lines Screen...................................................................... 55
Display Calls from the Calls Screen....................................................................... 55
Manage a Call from the Calls Screen.....................................................................55
Managing Calls on VVX 1500 Phones.............................................................................. 55
View a List of Calls................................................................................................. 56
Manage a Call........................................................................................................ 56
Managing Calls Remotely with Broadworks Server.......................................................... 57
Managing Calls with BroadSoft UC-One BroadWorks Anywhere.......................... 57
Managing Calls with BroadSoft UC-One Remote Office........................................ 58
Ignoring or Rejecting Incoming Calls................................................................................ 59
Ignore or Silence an Incoming Call........................................................................ 60
Reject Incoming Calls.............................................................................................60
Automatically Reject Calls from a Contact............................................................. 60
Rejecting Calls with Do Not Disturb....................................................................... 60
Contents
2

Reject Anonymous Calls........................................................................................ 62
Redirecting Incoming Calls............................................................................................... 62
Forwarding Incoming Calls to a Contact................................................................ 62
Divert Calls to a Contact.........................................................................................63
Call Precedence and Preemption..................................................................................... 64
Conference Calls.............................................................................................. 65
Audio Conference Calls.................................................................................................... 65
Initiate a Conference Call....................................................................................... 65
Join Calls to Create a Conference Call.................................................................. 66
End a Conference Call........................................................................................... 66
Hold a Conference Call.......................................................................................... 66
Resume a Conference Call.................................................................................... 66
Split a Conference Call...........................................................................................66
Manage Conference Call Participants....................................................................66
Shared Lines.....................................................................................................68
Shared Line Limitations.....................................................................................................68
Answering Calls on Shared Lines..................................................................................... 68
Missed and Received Calls on Shared Lines....................................................................68
Hold a Call Privately on a Shared Line............................................................................. 69
Barge In on Calls for Busy Lamp Field Lines.................................................................... 69
Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF)......................70
Ribbon Communications Multiple Appearance Directory Number - Single Call
Appearance..................................................................................................................70
Placing a MADN Call..............................................................................................70
Answering a MADN Call.........................................................................................70
Barge In on an Active Call......................................................................................71
Leave a Bridge Call................................................................................................ 71
Resume a Held MADN Call....................................................................................71
Enabling Privacy for MADN Calls...........................................................................71
BroadSoft UC-One Simultaneous Ring.............................................................................73
Create a Personal Ring Group............................................................................... 73
Add Numbers to Your Simultaneous Ring List....................................................... 73
Delete Numbers from the Simultaneous Ring List................................................. 74
BroadSoft Executive-Assistant..........................................................................................74
Executive Options.................................................................................................. 74
Assistant Options................................................................................................... 75
Pick Up a Held Executive Call on a Shared Line................................................... 77
Pick Up a Held Executive Call on a Private Line....................................................77
Barge In on an Executive Call................................................................................ 77
Contents
3

Recording Audio Calls.....................................................................................78
Guidelines When Recording Calls.................................................................................... 78
Record a Call.................................................................................................................... 79
Manage a Call while Recording........................................................................................ 79
Pause a Recording............................................................................................................79
Resume a Recording........................................................................................................ 79
Stop Recording................................................................................................................. 80
Record a Conference Call.................................................................................................80
Browse Recorded Calls.....................................................................................................80
Play a Recorded Call........................................................................................................ 80
Pause and Resume Played Recordings........................................................................... 81
Stop Playing a Recording..................................................................................................81
Rename a Recording........................................................................................................ 81
Delete a Recording........................................................................................................... 82
Video Calls on Poly VVX..................................................................................83
Tips for Video Calls........................................................................................................... 83
Using a USB Camera with Your Phone.............................................................................84
Use the Privacy Shutter on the Camera to Stop Sending Video............................ 84
USBCamera Status Indicators and Messages....................................................... 84
Video Call Settings............................................................................................................86
Set the Call Rate for Video Calls............................................................................86
Stop Video for All Calls...........................................................................................86
Change Video Clarity..............................................................................................86
Changing the Video Call and Picture-in-Picture (PIP) Displays............................. 87
Place a Video Call.............................................................................................................89
Swap Video....................................................................................................................... 89
Display Video Calls in Full Screen.................................................................................... 89
Exit Full Screen View........................................................................................................ 90
Pause Your Video..............................................................................................................90
No Video from the Far Side...............................................................................................91
Handling Video and Audio Calls........................................................................................91
Handle Conference Calls with Video......................................................................91
Managing Video Calls without a USB Camera..................................................................92
Handling Video and Audio-Only Calls.................................................................... 92
Place Audio-Only Calls..................................................................................................... 92
Call Lists and Directories................................................................................ 93
Recent Calls......................................................................................................................93
Contents
4

View Recent Calls.................................................................................................. 93
Sort Recent Call Entries......................................................................................... 94
Sort Entries by Call Type........................................................................................94
View Call Details.....................................................................................................94
Edit a Recent Call Entry......................................................................................... 94
Delete a Recent Call Entry..................................................................................... 94
Save a Recent Call Entry....................................................................................... 95
Contact Directory.............................................................................................................. 95
Search for a Contact in the Contact Directory........................................................95
Add a Contact to the Contact Directory..................................................................95
View Contact Information....................................................................................... 96
Update a Contact's Information..............................................................................96
Delete a Contact from the Contact Directory..........................................................96
Corporate Directory...........................................................................................................97
Searching the Corporate Directory.........................................................................97
Add Corporate Directory Contacts to the Local Directory...................................... 98
BroadSoft Directories........................................................................................................ 98
View a List of BroadSoft Contacts..........................................................................98
Searching the BroadSoft Directory.........................................................................99
Add BroadSoft Contacts to the Local Directory....................................................100
Managing a Personal BroadSoft Directory........................................................... 100
Managing the Ribbon Communications Address Books................................................. 101
Using the Global Address Book........................................................................... 101
Using the Personal Address Book........................................................................102
Favorites and Contact Lists.......................................................................... 104
Managing Favorites.........................................................................................................104
Add Favorites....................................................................................................... 104
Viewing Favorites................................................................................................. 105
Reorder Favorites.................................................................................................105
Delete Favorites................................................................................................... 105
Using Buddy Lists........................................................................................................... 106
Add Contacts to Your Buddy List..........................................................................106
View Your Buddy List............................................................................................106
Monitor Contacts on Your Buddy List................................................................... 106
View Your Watcher List.........................................................................................107
Block Contacts from Viewing Your Status............................................................ 107
View a List of Blocked Contacts........................................................................... 108
Unblock a Contact................................................................................................ 108
Managing BroadSoft UC-One Favorites and Contacts................................................... 108
BroadSoft UC-One Contacts' Presence Information............................................ 108
Contents
5

Viewing BroadSoft UC-One Contacts and Favorites............................................109
View Aggregated Self-Presence for BroadSoft Lines...........................................110
Filter BroadSoft UC-One Favorites.......................................................................110
Search for BroadSoft UC-One Contacts...............................................................110
Accessing, Sending, and Broadcasting Messages.....................................112
Accessing Voicemail........................................................................................................112
Access Voicemail Messages................................................................................ 112
Remove the Message Alert.................................................................................. 113
Instant Messaging........................................................................................................... 113
Send Instant Messages........................................................................................ 113
Read Instant Messages........................................................................................113
Reply to Instant Messages................................................................................... 114
Delete Instant Messages...................................................................................... 114
Broadcasting Messages with Group Paging................................................................... 114
Send a Group Page..............................................................................................114
Receiving Pages...................................................................................................115
Group Paging Settings..........................................................................................116
Broadcasting Messages with Push to Talk...................................................................... 117
Send a PTT Broadcast......................................................................................... 117
Receiving PTT Broadcasts................................................................................... 118
Reply to PTT Broadcasts......................................................................................118
End PTT Broadcasts.............................................................................................119
Push To Talk Settings........................................................................................... 119
Phone Applications........................................................................................121
Using the Calendar......................................................................................................... 121
Open the Calendar............................................................................................... 121
Navigate Day View............................................................................................... 121
Navigate to Other Views.......................................................................................122
Navigate Month View............................................................................................122
Display Meeting View on the Calendar................................................................ 122
Return to Day View...............................................................................................123
Meeting Reminders.............................................................................................. 123
Joining Calendar Meetings...................................................................................124
Navigating the Web and Idle Browsers .......................................................................... 125
View the Idle Browser...........................................................................................125
Open the Web Browser........................................................................................ 125
Using the Launch Pad.....................................................................................................126
Access the Launch Pad........................................................................................126
Open Applications................................................................................................ 126
Contents
6

Navigate the Launch Pad..................................................................................... 127
Display the Launch Pad's Main Screen................................................................127
Enable My Info Portal........................................................................................... 127
Poly VVX Phone Settings.............................................................................. 128
Password Required to Access Basic Settings................................................................ 128
Choose a Theme for Your Phone....................................................................................128
Set the System Language...............................................................................................129
Disable Call Waiting........................................................................................................ 129
Time and Date Display....................................................................................................130
Change the Time and Date Format......................................................................130
Disable the Time and Date Display...................................................................... 130
Backlight Intensity and Timeout...................................................................................... 130
Set the Backlight Intensity.................................................................................... 131
Set the Backlight Timeout.....................................................................................131
Changing Your Background............................................................................................ 131
Change the Background Picture.......................................................................... 131
Adding Personal Photos as Your Background......................................................132
Reset Your Background........................................................................................133
Customizing Line Keys....................................................................................................133
Customize the Columns on the Lines Screen...................................................... 134
Enable Transparent Line Keys............................................................................. 134
Screen Savers.................................................................................................................134
Enable Screen Savers..........................................................................................135
Use Personal Photos as Screen Savers.............................................................. 135
Disable the Screen Saver.....................................................................................136
Use Your Phone as a Digital Picture Frame....................................................................136
Picture Frame Icons............................................................................................. 137
Power Saving Mode........................................................................................................ 137
Change Your Office Hours for Power Saving Mode............................................. 138
Change Idle Timeouts for Power Saving Mode....................................................138
Changing Audio Settings.................................................................................................139
Change Incoming Call Notifications..................................................................... 139
Set a Ringtone for Incoming Calls........................................................................139
Set a Ringtone for Individual Contacts................................................................. 139
Change the Volume..............................................................................................139
Enable Acoustic Fence.........................................................................................140
Updating Your Buddy Status........................................................................................... 140
Update Your Buddy Status................................................................................... 140
Automatically Update Your Buddy Status.............................................................141
Security Classification..................................................................................................... 141
Contents
7

View the Security Classification for Your Phone...................................................141
Modify Security Classification Level..................................................................... 141
Clear Call Logs and Contacts......................................................................................... 142
Restrict Call Log and Contact Uploads........................................................................... 142
Plantronics Headset Settings.......................................................................................... 142
Set the Answering Call Alert.................................................................................143
Set the Mute On or Off Alert.................................................................................143
Set the Mute Reminder........................................................................................ 143
Set the Mute Reminder Interval............................................................................144
Set the Volume Level Indicator Tones.................................................................. 144
Adjust the Headset Speaker Bass and Treble......................................................144
View Voice Visual Feedback................................................................................ 145
Record and Play the call...................................................................................... 145
Adjust the Microphone Gain................................................................................. 145
Set the Dial Tone.................................................................................................. 146
Set the Decibel Spike Limit.................................................................................. 146
Set the Decibel Threshold Limit........................................................................... 146
Set the Hours on Phone Per Day......................................................................... 146
Restore Default Settings...................................................................................... 147
Features Compatibility Chart................................................................................147
Font Size Customization................................................................................................. 148
Using Bluetooth Devices on VVX 600 Series Phones.................................149
Using Bluetooth Headsets...............................................................................................149
Enable Bluetooth and Connect a Headset........................................................... 149
Managing Calls with Your Bluetooth Headset...................................................... 150
Pairing a Smartphone to Your Phone..............................................................................150
Enable Bluetooth and Connect a Smartphone..................................................... 150
Managing Calls with Your Smartphone................................................................ 151
Disconnect and Remove Your Bluetooth Device.............................................................151
Edit Your Phone's Bluetooth Device Name..................................................................... 152
Disable Bluetooth Device Discovery............................................................................... 152
DTMF Dialing.................................................................................................................. 152
Connecting to a Wireless Network............................................................... 153
Add a Wireless Network..................................................................................................153
Enable Wireless Network Connectivity........................................................................... 153
Connect to a Secured Wireless Network........................................................................ 154
Disconnect from a Wireless Network.............................................................................. 154
Remove a Wireless Network...........................................................................................154
Contents
8

Connecting Polycom VVX Expansion Modules to Your Phone................. 155
VVX Expansion Module Hardware Features...................................................................155
VVX Color Expansion Module Hardware Features......................................................... 157
Connect VVX Expansion Modules.................................................................................. 158
Connect Additional VVX Expansion Modules................................................................. 159
Assigning Contacts and Favorites to VVX Expansion Modules...................................... 159
Assign Favorites to Expansion Modules.............................................................. 159
Identify Line Key Assignments............................................................................. 160
Generate the VVX Expansion Module Directory Card.................................................... 160
Insert the Directory Card on the VVX Expansion Module.................................... 161
Navigate Expansion Module Paging............................................................................... 161
Smart Paging on VVX Color Expansion Modules................................................ 161
Alternate Paging...................................................................................................163
Changing the Backlight Intensity on the Expansion Module........................................... 163
Phone Accessories and Computer Applications........................................ 164
Using a Headset with Your Phone...................................................................................164
Connecting a USB Headset................................................................................. 164
Use Your Headset for All Calls............................................................................. 165
Reactivate Headset Memory Mode...................................................................... 165
Using Electronic Hookswitch................................................................................ 165
Disconnect Your Headset..................................................................................... 167
Controlling Your Phone with Polycom Desktop Connector............................................. 167
Setting Up and Enabling the Polycom Desktop Connector.................................. 167
Using the Polycom Desktop Connector................................................................169
Accessibility Features................................................................................... 171
Users Who Are Deaf or Hard of Hearing.........................................................................171
Users with Limited Mobility..............................................................................................172
Users Who Are Blind, Have Low Vision, or Have Limited Vision.................................... 173
Maintaining Your Phone.................................................................................174
Investigate Warnings.......................................................................................................174
Remove Warnings...........................................................................................................174
Restart Your Phone......................................................................................................... 175
Update the Phone’s Configuration ................................................................................. 175
Test the Hardware........................................................................................................... 175
Clean the Touchscreen................................................................................................... 176
View Software Details..................................................................................................... 176
Contents
9

Updating the Phone Software......................................................................................... 176
Update the Phone Software................................................................................. 177
Update the Software Later................................................................................... 177
Postpone Software Updates.................................................................................177
Ignore Software Updates......................................................................................177
Exit the Software Update Notification...................................................................178
CSTA Lines..................................................................................................................... 178
Troubleshooting............................................................................................. 179
Speakerphone.................................................................................................................179
USB Port......................................................................................................................... 179
Check the Status of the Calendar................................................................................... 180
Ribbon Communications Address Book..........................................................................180
View the Status of the Personal Address Book....................................................180
Polycom Desktop Connector...........................................................................................180
Troubleshoot Audio and Echo Issues..............................................................................181
Bluetooth Headset Issues............................................................................................... 181
Recording Issues and Solutions......................................................................................182
Reset the Phone to Factory Defaults.............................................................................. 182
Using an Approved Power Source.................................................................................. 183
Contents
10

Before You Begin
Topics:
•Audience, Purpose, and Required Skills
•Related Poly and Partner Resources
This Poly VVX Business Media Phones User Guide contains overview information for navigating and
performing tasks on Poly VVX phones.
This user guide contains information for the following Poly products and accessories:
• VVX 101 business media phones
• VVX 201 business media phones
• VVX 300, 301, 310, and 311 business media phones
• VVX 400, 401, 410, and 411 business media phones
• VVX 500 and 501 business media phones
• VVX 600 and 601 business media phones
• VVX 1500 business media phones
• VVX Camera
• VVX Expansion Modules
• Polycom® EagleEye™ Mini USB camera
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn
more about the features available with VVX.
Related Poly and Partner Resources
See the following sites for information related to this product.
• The Poly Online Support Center is the entry point to online product, service, and solution support
information including Video Tutorials, Documents & Software, Knowledge Base, Community
Discussions, Poly University, and additional services.
• The Poly Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
• The Poly Community provides access to the latest developer and support information. Create an
account to access Poly support personnel and participate in developer and support forums. You can
find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
• The Poly Partners are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
11

• The Poly Services help your business succeed and get the most out of your investment through the
benefits of collaboration.
Before You Begin
12

Getting Started
Topics:
•Overview of Phone Hardware and Keys
•Navigating Poly VVX Phones
•Entering Information in Data Fields
Before you use your phone, familiarize yourself with its features and user interface.
Note: As you read this guide, remember that your system administrator configures certain features or
your network environment may determine them. As a result, some features may not be enabled or
may operate differently on your device. Additionally, the examples and graphics in this guide may
not directly reflect available options or what your device screen displays.
The terms the phone and your phone refer to any of the VVX phones. Unless specifically noted in this
guide, especially with regard to phone graphics, all phone models operate in similar ways.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand hardware features available on VVX phones.
For more information about attaching phone hardware, including how to connect your phone to the
network, see your phone’s Quick Start Guide at Polycom Voice Support.
VVX 101 and 201 Hardware
The following figure displays the hardware features for VVX 101 and 201 business media phones.
The table lists each feature numbered in the figure.
Figure 1: VVX 101 and 201 hardware features
13

VVX 101 and 201 Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Hookswitch Holds the handset and ends calls.
2 Line keys Enable you to select a phone line, view calls on a line, or
quickly call a favorite contact.
3 Speaker Provides ringer and speakerphone audio output.
4 Dialpad keys Enables you to enter numbers, letters, and special
characters. You can also use the dialpad keys to select
menu items that have index numbers.
5 Microphone Transmits audio to other phones.
6 Volume keys Adjusts the volume of the handset, headset, speaker, and
ringer.
7 Mute key Mutes local audio during calls and conferences.
8 Speakerphone key Enables you to place and receive calls using the
speakerphone.
9 Headset key Enables you to place and receive calls through a headset.
10 Security slot (on side) Enables you to attach a universal security cable lock to
your phone so you can secure it to a desktop.
11 Navigation keys / Select key Scrolls through information or options displayed on the
phone's screen. Selects a field of displayed data.
12 Softkeys Enables you to select context sensitive keys that display
along the bottom of the screen.
13 Home key Displays the Home screen from other screens and
displays the Lines and Calls screen from the Home
screen.
14 Screen Shows a 2.5-inch (6.35 cm) diagonal screen with a
backlight that enables you to view menus and data.
VVX 101 phones don’t have a backlight.
15 Message Waiting Indicator Flashes red to indicate when you have new messages.
VVX 300 Series Hardware
The following figure displays the hardware features on the VVX 300, 301, 310, and 311 business media
phones.
The table lists each feature numbered in the figure.
Getting Started
14

Figure 2: VVX 300 series hardware features
VVX 300 Series Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Security slot (on
top)
Enables you to attach a universal security cable lock to your phone so you
can secure it to a desktop.
2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at
a high angle. To secure the handset, remove the tab, reverse it so the
protrusion points up, and re-insert it. Position the handset so the protrusion
on the tab fits into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Softkeys Enable you to select context sensitive keys that display along the bottom of
the screen.
5 Transfer key Transfers an active call to a contact.
6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also
use the dialpad keys to select menu items that have index numbers.
7 Messages key Enables you to access and manage instant and voice messages.
8 Hold key Holds an active call or resumes a held call.
9 Microphone Transmits audio to other phones.
10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
Getting Started
15

Reference
Number
Feature Feature Description
11 Mute key Mutes local audio during calls and conferences. The key glows red when
activated.
12 Speakerphone
key
Enables you to place and receive calls using the speakerphone. The key
glows green when activated.
13 Headset key Enables you to place and receive calls through a headset. The key glows
green when an analog headset is activated and blue when a USB or
Bluetooth headset is activated.
14 Navigation key/
Select key
Scrolls through information or options displayed on the phone's screen.
Selects a field of displayed data.
15 Home key Displays the Home screen from other screens, and displays the Lines and
Calls screen from the Home screen.
16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a
favorite contact.
17 Screen Shows a 3.2-inch (8.3 cm) diagonal screen with a backlight that enables
you to view menus and data.
18 Message Waiting
Indicator
Flashes red to indicate when you have new messages.
VVX 400 Series Hardware
The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media
phones.
The table lists each feature numbered in the figure.
Getting Started
16

Figure 3: VVX 400 series hardware features
VVX 400 Series Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Security slot
(on back)
Enables you to attach a universal security cable lock to your phone so you can
secure it to a desktop.
2 Reversible tab Secures the handset in the cradle when you position your phone stand at a
high angle. To secure the handset, remove the tab, reverse it so the protrusion
points up, and reinsert it. Position the handset so the protrusion on the tab fits
into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Soft keys Enables you to select context sensitive keys that display along the bottom of
the screen.
5 Transfer key Transfers an active call to a contact.
Getting Started
17

Reference
Number
Feature Feature Description
6 Dialpad Enables you to enter numbers, letters, and special characters. You can also
use the dialpad keys to select menu items that have index numbers.
7 Messages key Enables you to access and manage instant and voice messages.
8 Hold key Holds an active call or resumes a held call.
9 Microphone Transmits audio to other phones.
10 Volume keys Adjusts the volume of the handset, headset, speaker, and ringer.
11 Mute key Mute or unmute the microphone during an active call.
12 Speakerphone
key
Enables you to place and receive calls using the speakerphone.
13 Headset key Enables you to place and receive calls through a headset.
14 Navigation
keys / Select
key
Scrolls through information or options displayed on the phone's screen. Selects
a field of displayed data.
15 Home key Displays the Home screen from other screens and displays the Lines and Calls
screen from the Home screen.
16 Line keys Enables you to select a phone line, view calls on a line, or quickly call a favorite
contact.
17 Screen Shows a 8.89 cm (3.5 in) color screen with a backlight that enables you to view
menu options and data.
18 Message
waiting
indicator
Flashes red to indicate when you have new messages.
19 USB port(s) Enables you to attach a USB flash drive or USB headset.
Included on VVX 401/411 only.
VVX 500 Series and VVX 600 Series Hardware
The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media
phones.
The table lists each feature numbered in the figure.
Getting Started
18

Figure 4: VVX 500 series and VVX 600 series hardware features
VVX 500 Series and 600 Series Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Security slot (on
back)
Enables you to attach a universal security cable lock to your phone so you
can secure it to a desktop.
2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at
a high angle. To secure the handset, remove the tab, reverse it so the
protrusion points up, and re-insert it. Position the handset so the protrusion
on the tab fits into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also
use the dialpad keys to select menu items that have index numbers.
5 Microphone Transmits audio to other phones.
6 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
7 Mute key Mutes local audio during calls and conferences. The key glows red when
activated.
Getting Started
19