Polycom VVX 311 User manual

Polycom VVX311 Quick Reference Guide
Lines or
Speed Dials
Home
Voicemail
indicator
Headset
Speaker
Mute
Volume Control
Press +/- to adjust
volume
•Press the Home button, use the Navigation
arrows to select Messages
•Select Message Centre
•Follow the prompts to access the Voice Portal to
retrieve Voice Mail messages and record
greetings
Messages (MSG)
Navigation button
•Press the Ans soft key
or
•Lift the handset
Answer a Call
•Press the Hold soft key
•Press the Res soft key to take
the call off Hold
Hold a Call
•Press the End Call soft key, or
•Hang up the handset
End a Call
•Enter a number
•Press the Dial soft key
Place a Call
Hold
Message
Transfer
To enable Forwarding
•Press the Forward softkey on the home screen
•Use the Navigation arrows to select the required
option: Always , No Answer or Busy
•Enter the number to forward your calls to
•Press the Enable soft key to enable
To disable Forwarding
•Press the Forward softkey on the home screen
•Use the Navigation arrows to select the required
option: Always , No Answer or Busy
•Press the Disable soft key to disable
Forwarding a Call
•Hold down an available line button for 2 seconds
•Enter the First Name & Last Name for the speed
dial
•Enter the number in the Contact field
•Press Save
•
Setting a Speed Dial
While on a call
•Press the More soft key
•Press the Conference soft key
•Enter the required number or extension of the second party
•Press the green call button or #to dial the second party
•When the call connects, press Conference soft key to
connect all parties
•Press End Call soft key to exit the conference.
(This does not end the call for the other parties)
Conference Call
Consult Transfer enables you to transfer a call to another party with
consultation
•While on a call press the Transfer soft key
•Enter the transfer destination number
•Press Send or # to dial the transfer destination
When the party answers, announce the call
•Press the Transfer soft key again to complete the transfer
If the party refuses the call (prior to pressing Transfer a second time)
•Press the Cancel soft key to be returned to the original caller
•
•
•
Transfer a Call (Consult Transfer)

Polycom VVX311 Quick Reference Guide
Star Codes are predefined 2 digit numbers prefixed with a star * and are an alternate method of performing commonly used features in Global PBX instead of using
soft keys on the phone.
If you have available line buttons on your phone, Star codes can also be configured as speed dials. Some commonly user Star Codes are listed below.
Making Calls
Redial
*66
Call Return
*69
Intercom 1
*90
Transferring Calls
Transfer 2
*77
Call Park 3
*85
Call Retrieve 3
*86
Call Pickup 3
*87
Anonymous
Block CLID (Calling Line ID) –Activate
*67
Block CLID (Calling Line ID) –Deactivate
*68
Block Anonymous Calls –Activate
*88
Block Anonymous Calls –Deactivate
*89
Voicemail
Send voicemail as emails –Activate
*95
Send voicemail as emails –Deactivate
*96
Go to Voicemail
*97
Record new greetings
*98
Clear voicemail indicator
*99
Call Forwarding
Call Forward All –Activate 2
*71
Call Forward All –Deactivate 2
*72
Call Forward Busy –Activate 2
*73
Call Forward Busy –Deactivate
*74
DND (Do not disturb)- Activate
*78
DND (Do not disturb) –Deactivate
*79
Mobile phone client
Retrieve call from mobile phone to desk
phone client
*51
Move your current call from your desk
phone to your mobile phone client
*52
1An extension number is required after these star codes
2A destination number (e.g. an external number) is required after these star
codes
3It is optional whether an extension number is added after the star codes.
The system will play a prompt