Polycom RealPresence Group Series User manual

4.3.0 |May 2015 |3725-64325-007A
User Guide
Polycom®RealPresence®Group
Series and Polycom Touch Control

2
Copyright©2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
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USA
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have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this
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Contents
Polycom, Inc. 3
Contents
Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Information Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Audience, Purpose and Required Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Polycom and Partner Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The Polycom Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Polycom®RealPresence®Group Series and Polycom Touch Control . . . . . . . 11
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Remote Control Buttons and Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Recharge the Remote Control Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
RealPresence Group System Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
View POST Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power On the RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Wake the RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power Off the RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
RealPresence Group Series User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power On the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Wake the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Off the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Pair a Touch Control with a RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . 17
Disconnect a Touch Control from a RealPresence Group System . . . . . . . . . . . . . . . . . . 17
Ways to Place, Answer, and End Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call by Entering a Name or Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call from the Contacts Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call from the Recent Calls List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
End a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Point-to-Point Call Hold and Resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Place a Point-to-Point Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Contents
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Place a Point-to-Point Call on Hold and Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Place a Point-to-Point Call on Hold and Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Switch Between Calls in a Point-to-Point Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Resume a Point-to-Point Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Encrypted Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Encryption Check Code for H.323 Point-to-Point Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Verify Encryption Check Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
View Touch Control System Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Video and User Interface Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjust Touch Control Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Select Cameras with the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjust Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Enable EagleEye Director Tracking in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Disable EagleEye Director Tracking in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
View Stored Presets with the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Store a Preset with the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Move the Camera to a Stored Preset with the Touch Control . . . . . . . . . . . . . . . . . . 24
Audio Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adjust the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Mute the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adjust the Touch Control Ring Tone and Alert Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Stereo Audio in Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Audio Mute Notification for Near-End Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Install People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Show Content with People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Show Content from a Computer Connected to a Polycom Touch Control . . . . . . . . . 27
Stop Showing Content with People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Show Content from a Computer Connected to RealPresence Group System . . . . . . . . . 28
Show Content from a USB Drive with the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . 30
Annotate Content on a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Directory and Contact Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Multiple Sites in Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Place a Multipoint Call by Adding Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Add a Call to a Multipoint Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Hold and Answer a Call in a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Ignore an Individual Incoming Call in a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Place a Call While a Multipoint Call is on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Contents
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Switch Between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Resume a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Hang Up an Individual Call in a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Hang Up All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Passwords for Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Set Up a Meeting Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Multipoint Viewing Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Multiple Layouts in Lync Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Call Answering Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Temporarily Refuse Calls Using the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Enable Answering Video Calls Automatically Using the Touch Control . . . . . . . . . . . . . . 36
Mute Automatically Answered Video Calls Using the Touch Control . . . . . . . . . . . . . . . . 36
Video Stopping and Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Stop Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Start Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Microsoft Outlook Calendaring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Scheduled Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
View Scheduled Meetings with the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Calendar Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Join a Scheduled Meeting from the Calendar Screen . . . . . . . . . . . . . . . . . . . . . . . . 38
Microsoft Office Communications Server and Lync Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 39
Contact Presence States on the Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) . . . . . . . . . . . 40
Manually Create a Conference with CCCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Add Participants to a CCCP Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Calls Muted with Lync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Allow the Far-End System to Control Your Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adjust for Room Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Allow Video Display on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Polycom®RealPresence®Capture Server Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
RealPresence Capture Server Connection Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
RealPresence Capture Server TVUI Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Use the Touch Control to Record on a RealPresence Capture Server . . . . . . . . . . . . . . . 44
Incoming Call Alert for Hearing-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Virtual Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Tips for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Test Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
View Call Statistics for an Active Point-to-Point Call with the Touch Control . . . . . . . . . . 46
View Call Statistics for an Active Multipoint Call with the Touch Control . . . . . . . . . . . . . 46

Contents
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Polycom Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Polycom, Inc. 7
Conventions Used in This Guide
This guide contains terms, graphical elements, and a few typographic conventions. Familiarizing yourself
with these terms, elements, and conventions will help you successfully perform tasks.
Information Elements
This guide may include any of the following icons to alert you to important information.
Typographic Conventions
A few typographic conventions, listed next, may be used in this guide to distinguish types of in-text
information.
A
Icons Used in this Guide
Name Icon Description
Note The Note icon highlights information of interest or important information
needed to be successful in accomplishing a procedure or to understand
a concept.
Caution The Caution icon highlights information you need to know to avoid a
hazard that could potentially impact device performance, application
functionality, or successful feature configuration.
User Tip The User Tip icon highlights techniques, shortcuts, or productivity
related tips.
Typographic Conventions
Convention Description
Bold Highlights interface items such as menus, menu selections, window and dialog names,
soft keys, file names, and directory names when they are involved in a procedure or user
action. Also used to highlight text to be entered or typed.
Italics Used to emphasize text, to show example values or inputs (in this form: <example>), and
to show titles of reference documents available from the Polycom Support Web site and
other reference sites.

Conventions Used in This Guide
Polycom, Inc. 8
Blue Text Used for cross references to other sections within this document and for hyperlinks to
external sites and documents.
Courier Used for code fragments and parameter names.
Typographic Conventions
Convention Description

Polycom, Inc. 9
Before You Begin
This guide is for users who need to operate Polycom®RealPresence®Group systems. Please read the
Polycom RealPresence Group Series documentation before you operate the system. The following related
documents for RealPresence Group Series systems are available from Polycom Support:
●Software and Options for the Polycom RealPresence Group Series and Accessories Installation
Guide, which describes how to install Polycom RealPresence Group systems and accessories
●Polycom RealPresence Group Series Administrator Guide, which describes how to configure,
customize, manage, and troubleshoot RealPresence Group Series systems and the Polycom Touch
Control
●Setup sheets for your hardware
●Release notes
●Polycom RealPresence Group Series Integrator Reference Guide, which provides cable information
and API command descriptions
●Regulatory Notices for the Polycom RealPresence Group Series, which describes safety and legal
considerations for using RealPresence Group Series systems
Polycom recommends that you record the serial number and option key of your Polycom RealPresence
Group Series system here for future reference. The serial number for the system is printed on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________
Audience, Purpose and Required Skills
The primary audience for this guide are users who want to perform basic to intermediate tasks using the
RealPresence Group Series system with or without the Polycom Touch Control. These tasks include using
the remote control, making video conference calls to one or several endpoints, adjusting cameras and
audio, showing content, recording calls, and much more.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
Polycom and Partner Resources
To find all Polycom partner solutions, see Strategic Global Partner Solutions.

Before You Begin
Polycom, Inc. 10
The Polycom Community
The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, simply create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and partner solutions topics.

Polycom, Inc. 11
Polycom®RealPresence®Group Series
and Polycom Touch Control
This guide includes information about the Polycom RealPresence Group Series systems. It includes
information that helps you when you're just starting to learn about video conferencing or if you need a quick
refresher. It also includes step-by-step instructions for everyday video conferencing tasks.
The guide also provides details about the Polycom Touch Control Operating System software, the Polycom
Touch Control Panel software, and the Polycom Touch Control hardware as it interoperates with
RealPresence Group Series hardware.
All RealPresence Group systems, except the 700 systems, support 1080p60 performance for people or for
content at one time. The RealPresence Group 700 systems support 1080p60 performance for people and
content at the same time.
You can use the remote control to operate the system, or you can purchase and use the optional Polycom
Touch Control. When you use the Touch Control, the infrared remote control is disabled.
For detailed information on the available systems and bundles, as well as the most recent feature
descriptions, refer to the Polycom RealPresence Group Series Release Notes available at
support.polycom.com.
Remote Control
Use the remote control to place calls, adjust the volume, zoom the camera, navigate screens, and select
options. The RealPresence Group systems and the EagleEye cameras have infrared receivers. You can
control your RealPresence Group system by pointing the remote control toward the RealPresence Group
system or the EagleEye camera (if connected). You might need a special cable to connect an SDI camera
to the system to receive infrared signals from the remote control. For more information about the cable,
contact Polycom support.
Note: Options are enabled by your administrator
RealPresenceGroup systems and Polycom Touch Control can be configured to show only those
options used in your organization. Therefore, this guide might cover options that you cannot access
on your system. To find out more about these options, speak to your administrator.
Note: Infrared remote control is disabled when the system is paired
When the RealPresence Group system is paired with the optional Polycom Touch Control, the
infrared remote control is disabled. This insures that only one device is controlling the system.

Polycom, Inc. 12
Remote Control Buttons and Descriptions
Descriptions of the remote control parts are shown in the following table and corresponding graphic.
Recharge the Remote Control Battery
Your system setup sheet shows how to charge the battery in the remote control the first time. When the
remote control battery power is at 10% or less, a notification displays on the home screen. Although other
Remote Control Button Descriptions
Number Description
1LED IR emitter
2Decrease speaker volume.
3Increase speaker volume.
4Zoom camera out.
5Zoom camera in.
6Press center Select button to select highlighted menu item.
7
Navigate through menu items using the Up,
Down, Left, and Right buttons; pan/tilt the
camera.
8Delete letters or numbers or go back to a previous screen.
9Display the Menu screen.
10 Return to the Home screen.
11 Place, answer call.
12 End, reject call.
13 Enter letters or numbers.
14
In camera control mode, move the camera to
a stored preset or press and hold a number
to store a preset.
15
•Generates an asterisk if the cursor is in a
text field.
•Generates a period if the cursor is in a
numeric field.
16 Generates touch (DTMF) tones. Press #, followed by DTMF keys to send
17 Mute or unmute a microphone.
Parts of the Remote Control

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notifications might override the low battery notification, the low battery notification returns after the other
notifications are dismissed. The low battery notification does not display while the system is in a call.
UseaUSB 2.0 porttochargethe remotebattery.TheRealPresenceGroup 300,310,and500 systemshave
two USB 2.0 ports on the back of each system, while the RealPresence Group 700 system has one USB
2.0 port on the front of the system and two USB 3.0 ports on the back of the system.
To recharge the remote control battery:
1Pull the battery out of the end of the remote control.
2Insert the USB plug of the battery into a USB 2.0 port such as the one on your system.
3Wait until the status light on the battery turns green before removing it from the port.
Recharging the battery might take from 20 minutes to multiple hours.
4Insert the charged battery into the remote control.
Recharge the Battery: RealPresence Group 300, 310, 500 and 700 Systems
RealPresence Group System Power
Powering your system on and off is a simple procedure, but it is important to perform the tasks in a certain
order. Make sure that the system is powered off before you connect devices to it. After you have connected
all of the related equipment that you intend to use, connect the power and power on the RealPresence
Group system.
It is important to note that RealPresence Group Series systems do not have what you might think of as a
power button—they have a power proximity sensor. Instead of pressing an actual button that moves, you
touch the sensor (or near the sensor) that indicates power on the front of the system.

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Power On Self Test (POST)
After being powered on, RealPresence Group 300, 310, 500, and 700 systems automatically perform
system health checks before the systems are initialized. This process is known as a power on self test, or
POST. The status of the POST sequence is displayed with the LED indicator light on the front of the device,
or for the RealPresence Group 700 system, in the text field display on the front of the system.
All test results are logged in the system memory. For more information about what the colors of the indicator
lights mean, refer to the Polycom RealPresence Group Series Administrator Guide.
When the POST sequence completes with no severe errors, the RealPresence Group system starts
normally. To see the warnings, refer to View POST Warnings.
View POST Warnings
If any warnings occur during the POST, use the remote control to view them after the system starts.
»Go to > System Information > Status > Active Alerts.
For more details, use the remote control to select More Information. If a severe error occurs during
startup, the system does not power on. Contact Polycom technical support.
Power On the RealPresence Group System
After charging your remote control or attaching accessories, you need to power on theRealPresence Group
Series system.
To power on the RealPresence Group system:
●On RealPresence Group 300, 310, 500, and 700 systems, touch and hold the power sensor on
the front of the system. Because the power sensor is touch sensitive, you can place your finger on or
close to the sensor.
The Polycom splash screen displays within several seconds.
Wake the RealPresence Group System
After a certain amount of time, the RealPresence Group system goes into sleep mode.
»Press any button on the remote control, or just pick up the remote to wake up the system.
Power Off the RealPresence Group System
If you need to change out certain connected peripherals, you might need to power off the RealPresence
Group system.
To power off RealPresence Group 300, 310, 500, and 700 systems:
1Touch the power sensor on the front of the system. The indicator light changes color and blinks,
which means that the system is shutting down.
2Release the power sensor when the indicator light changes color.

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RealPresence Group Series User Interface
Cycle through the icons at the bottom of the Home screen to access system features. To accomplish tasks,
you can press buttons directly on your remote control or use your remote control to navigate menus on the
left side of the local user interface.
Available icons on the home screen vary based on how your administrator configured the system.
Your system IP address, extension, and SIP address might be displayed on the home screen if your
administrator has configured them to be visible.
Polycom Touch Control
ThePolycom Touch Controlhasa touch screen that allowsyoutocontrolyourRealPresence Groupsystem.
You can use the Touch Control to place calls, adjust the volume, control the camera, show content, and
select options. When you pair and use the Touch Control, the remote control no longer affects the system.
Icon Description
Menu - Displays the Menu screen, which allows you to place a call, change cameras, show content
in a call, and show the Self View (PIP).
Place a Call - Displays the keypad, recent calls, or contacts so that you can enter numbers, letters,
or names to make a call.
Content - Allows you to send content from a supported device. This icon appears only when a
content source is detected.
Settings - Displays the Settings screen, which allows you to open one of the following screens:
System Information - Displays the System Information screen, which allows you to obtain system
details, view system usage, run diagnostic tests, and view call statistics.
User settings - Displays the User Settings screen, which allows you to change basic camera
settings and to configure call and meeting preferences. This screen is only available if your
administrator has allowed you access to the user settings.
Administration - Displays the Administration screen, which allows you to configure location
settings, specify LAN properties, and manage some user security settings. This screen is only
available if your administrator has allowed you access to the administration settings. Once an admin
password is configured, this icon changes to a padlock.

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Polycom Touch Control User Interface
Power On the Touch Control
If you want to use a Touch Control with you RealPresence Group system, you must first power it on.
»To power on the Polycom Touch Control, connect the LAN cable to the underside of the device. The
Home button is lit when the device is powered on.
Wake the Touch Control
The Polycom Touch Control goes to sleep after 2 minutes of inactivity.
»To wake the Touch Control, touch the screen.
Number Description
1 Use the Touch Control to operate a RealPresence Group system.
2 Touch the screen to select an item. Drag your finger across the screen to scroll.
3 Scroll left and right on the Home screen for quick access to common calling and configuration
tasks.
4 Touch Back to go to the previous screen. Touch to go to the Home screen.
5 Use the Call screen for quick access to common tasks while you are in a call.

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Power Off the Touch Control
If you need to move your system to another area, power off the Touch Control before you disconnect the
LAN cable.
To power off the Polycom Touch Control:
1From the Home screen, touch .
2Scroll to Power.
3Select Touch Control Power.
4In the menu that appears, select Power Off the Touch Control. If you choose to power off the
Polycom Touch Control, you must disconnect and reconnect the LAN cable to power it on again.
Pair a Touch Control with a RealPresence Group System
Before you make a call using the Polycom Touch Control, you must pair the Touch Control with a
RealPresence Group system. After the devices are successfully paired, the remote control no longer has
control of the system.
To pair with a RealPresence Group system:
1Do one of the following:
After you power on the Polycom Touch Control, a Connect to Device screen is displayed. Enter
the IP address for the RealPresence Group system. Touch Connect.
FromyourHomescreen,touch andthen touch theRealPresence Group Series systemtab.
Under Device Connection status, touch . Touch View Pairing Settings. Enter the admin ID
and password for your Polycom Touch Control. Enter the RealPresence Group system IP
address.
2Enter the ID and password of the RealPresence Group system.
3Touch Next. The pairing connection begins, and a message displays when the connection is
successful.
Disconnect a Touch Control from a RealPresence Group System
The connection pairing with the Polycom Touch Control persists until you either disconnect or power off the
RealPresence Group system.
To disconnect from a RealPresence Group system:
1On the Home screen, touch then touch the RealPresence Group Series System tab.
2Under Device Connection Status, touch .
3Touch View Pairing Settings.
4Enter your Admin ID and Admin Password.
5Touch Forget This Device. The IP Address field is now blank.

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Ways to Place, Answer, and End Calls
To place, answer, and end calls, refer to the following sections:
Call by Entering a Name or Number
Call from the Contacts Screen
Call from the Recent Calls List
Answer a Call
End a Call
Call by Entering a Name or Number
You can place a call several different ways. One easy way to place a call is to enter a specific name or
number.
To place a call by entering a name or number:
1From the Home screen, touch .
2In the dialing field, enter the dialing information as follows:
Letters: To enter letters, touch . Touch and hold keys to access accented characters.
Backspace: To backspace, touch .
Depending on the capabilities of your system and the system you are calling, the dialing information
could look like one of these examples:
10.11.12.13 (IPv4 address—include the dots)
2555 (E.164 extension for H.323 or SIP)
stereo.polycom.com (host name)
[e-mail] (SIP)
3Touch to place the call.
Call from the Contacts Screen
If your system administrator has added directory and contacts, you can view your favorites and search for
contacts registered to the same Global Directory Server.
To place a call from the Contacts Favorites screen:
1From the Home screen, touch > Favorites.
2Touch an entry to place the call.
To see more details about an entry in Favorites, touch next to the entry.
Call from the Recent Calls List
You can quickly choose a number to call from a list of the sites you have called recently. The Recent Calls
screen provides details of all incoming and outgoing calls, including the time of the calls.

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To place a call from the Recent Calls list:
1From the Home screen, touch and then touch Recent Calls.
2Touch an entry to place the call.
You can filter the list by touching All, Placed, or Received.
To see more details about a call listed on the Recent Calls screen, touch next to the entry.
Answer a Call
If the Polycom RealPresence Group system does not answer incoming calls automatically, you are
prompted to answer manually.
»Touch Answer or Ignore when a call comes in.
End a Call
When your call is complete, hang up the call.
To hang up a call:
»From the Call screen, touch Hang Up.
Point-to-Point Call Hold and Resume
The RealPresence Group system supports call hold and resume in Microsoft Lync 2013 and H.323 calls.
Puttingacallon hold pausesaudioand videobidirectionallybetweenRealPresenceGroupsystems,remote
Lync clients, or Lync AV MCUs.
For information on multipoint call hold and resume, refer to Multiple Sites in Video Calls.
Place a Point-to-Point Call on Hold
In a point-to-point call, you can place a call on hold, and then answer an incoming call, make an outgoing
call, or switch between two calls. After you complete a call, you can resume the call you had on hold.
To place a point-to-point call on hold:
»On the Touch Control, touch Hold.
When a call is on hold, On Hold appears on the RealPresence Group system screen for 5 seconds.
After 5 seconds, the Hold icon appears and remains on the screen until all calls disconnect or are
resumed.
Place a Point-to-Point Call on Hold and Answer a Call
At times, you might need to place a call on hold and answer an incoming call.
To place a call on hold to answer a call:
»Touch Hold + Answer.

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Place a Point-to-Point Call on Hold and Make a Call
To make an individual outgoing call while you are on a call, you must place the active call on hold.
To make an outgoing call while a call is on hold:
»Touch Place a Call. Place the call using your preferred method.
Switch Between Calls in a Point-to-Point Call
In certain situations, you need to be able to switch between two calls.
To switch between calls:
»Touch Switch To.
Resume a Point-to-Point Call
When you no longer want to keep a call on hold, you can resume the call.
To resume a held call:
»Touch Resume Call.
Encrypted Calls
If encryption is enabled on the system, a locked padlock appears on the monitor screen when a call is
encrypted. If a call is not encrypted, an open padlock appears on the monitor screen.
●If you are in a point-to-point call or a multipoint call hosted by another system, the padlock icon
displays the state of your individual connection.
●If you are hosting a multipoint call, the padlock icon displays the combined state of all connections:
encrypted if all connections in the call are encrypted, unencrypted if one or more connections in the
call are not encrypted.
In one call, some connections might be encrypted while others are not. However, the padlock icon might not
accurately indicate whether the call is encrypted if the call is cascaded or includes an audio-only endpoint.
If encryption is required on your system, the far end must support encryption or the call will not be
completed.
Note: Hang Up 1 + Answer support
The Polycom Touch Control does not support Hang Up 1 + Answer.
Note: Far-end site hold message
If the far-end site puts you on hold, a message displays for 5 seconds that you have been placed on
hold.