Polycom VVX 300 Instruction manual

Utility Telecom
Polycom Instructions
This guide is intended to help you understand how to use various
Polycom VVX and Soundstation models. For any additional
questions that could not be answered from this guide, our customer
service team is more than happy to help. Call us at 877-965-7800!

TABLE OF CONTENTS
1
2
Polycom VVX 300 & 301 Quick Use Guide
Polycom Soundstations
5000 and 7000 Quick Use Guide
4
3
Polycom VVX 400 & 401 Quick Use Guide
Polycom VVX 600 & 601 Quick Use Guide
5Polycom VVX USB Camera
6Polycom VVX Expansion Module

Polycom VVX 300 & 301 Quick-Use Guide
Soft-Keys
Soft-keys are the four buttons below the display of your Polycom phone. The function
of a ‘Soft-Key’ changes, depending on the state of the phone.
Dialing
• You will need to dial a 1 followed by the area code before dialing a telephone
number
• You do not need to dial a 9 or choose an outside line to make a phone call.
• After dialing a telephone number or extension push the “Send” soft key to begin
the call.
• To mute your phone’s microphone press the “Mute” button on the lower right
of the phone.
Navigation
• The circle on the right side of the phone can be used to navigate the menus.

• You can use a soft key or the button in the center of the navigation arrows to
select menu items.
• You can use the soft keys or left and right arrows to move forwards and
backwards between menu items.
Voicemail
To retrieve your voicemail press the “Envelope” button on the lower left of the phone.
You will be prompted to input your password followed by the pound key. Once logged
into voicemail, follow the prompts to record your greetings, retrieve messages, or
update your password.
Park
Park allows you to hold a call from your phone and have the same call answered on a
different phone.
To park a call press the “Park” button when on a call. The call will be disconnected
from your phone, the “Park” button you’ve selected will be lit, and the person on the
other end of the call will get music on hold.
To retrieve a parked call press the “Park” button you’d like to retrieve. A call must be
parked (the “Park” button will be lit if a call is parked) to be retrieved.
Assisted Transfer
You may transfer a phone call to any valid telephone number or extension. To transfer
a phone call:
1. Press the Transfer soft-key.
2. Dial the phone number or extension you’d like to transfer to.
3. Press the Send soft-key.
4. Wait for the caller to answer before introducing the call
a. If they do not want to accept the transferred call, press the cancel key to end
the attempt
5. Press the Transfer soft-key to transfer the phone call.

You may also send callers directly to an extension’s voicemail box. This can only be
done, using extensions of the phones in your business group. To send a call directly to
voicemail, precede the transferred extension with a 7:
1. Press the Transfer soft-key.
2. Dial 7 followed by the extension you’re transferring to.
3. Press the Send soft-key.
4. Wait for the greeting to begin and then press the Transfer soft-key.
Direct Call Pickup
Directed call pickup allows you to answer another phone in the ofce from your own
telephone. To perform a directed call pickup:
1. Dial *12 followed by the extension you’d like to answer
2. 7. Press the Send soft-key.
Conference
Conference calling allows three people to be merged onto one phone call by bringing
two different calls together. To perform a conference call:
1. Press the More soft-key
2. Press the Conference soft-key.
3. Dial the phone number or extension you’d like to conference.
4. Wait for the third party to answer.
a. When answered, you may consult with the third party prior to conferencing.
5. When ready to conference, press the More soft-key followed by the Conference
soft-key.

Polycom VVX 400 & 401 Series Quick-Use Guide
Navigation
• The circle on the right side of the phone can be used to navigate the menus.
• You can use a soft key or the button in the center of the navigation arrows to select
menu items.
• You can use the soft keys or left and right arrows to move forwards and backwards
between menu items. Left will exit a menu.
• At the idle screen, the arrow keys can be used as short-cuts to your call lists:
o Pressing left will bring up the Received Calls menu
o Pressing right will bring up the Placed Calls menu
o Pressing up will bring up the Favorites menu
o Pressing down will bring up the Missed Calls menu
Soft Keys
Soft-keys are the four buttons below the display of your Polycom phone. The function
of a ‘Soft-Key’ changes, depending on the state of the phone.

Dialing
• You will need to dial a 1 followed by the area code before dialing a telephone
number
• You do not need to dial a 9 or choose an outside line to make a phone call.
• After dialing a telephone number or extension push the “Send” soft key to begin
the call.
• To mute your phone’s microphone press the ‘Mute’ button on the lower right of
the phone.
Intercom Dialing
Intercom dialing allows you to dial an extension and have it answered automatically. To
make an intercom call
1. Press the Intercom soft-key
2. Dial the extension you’d like to automatically answer
3. Press the Send soft-key
Voicemail
To retrieve your voicemail press the ‘Envelope’ button on the lower left of the phone.
You will be prompted to input your password followed by the pound key. Once logged
into voicemail, follow the prompts to record your greetings, retrieve messages, or
update your password.
Park
Park allows you to hold a call from your phone and have the same call answered on a
different phone.
To park a call press the ‘Park’ button when on a call. The call will be disconnected
from your phone, the ‘Park’ button you’ve selected will be lit, and the person on the
other end of the call will get music on hold.
To retrieve a parked call press the ‘Park’ button you’d like to retrieve. A call must be
parked(the ‘Park’ button will be lit if a call is parked) to be retrieved.

Local Hold
Local Hold allows you to keep calls held to your phone. This will keep the call on your
phone and not allow others to pick it up as they can with Park. This can be useful for
answering multiple calls quickly and in succession, or for keeping a phone call on your
phone only when you need to step away.
To retrieve a call from Local Hold, press the Resume soft-key or the Local Hold key.
Assisted Transfer
You may transfer a phone call to any valid telephone number or extension. To transfer
a phone call:
1. Press the Transfer soft or hard key.
2. Dial the phone number or extension you’d like to transfer to.
3. Press the Send soft-key.
4. Wait for the caller to answer before introducing the call
5. If they do not want to accept the transferred call, press the cancel key to end the
attempt
6. Press the Transfer key, or hang up, to transfer the phone call.
Blind Transfer
You may transfer caller directly without waiting for the called party to answer by using
a Blind transfer.
1. Press the transfer soft or hard key
2. Press the Blind soft-key
3. Dial the number or extension you’d like to transfer to
4. If you’re transferring to an extension you’ll need to press the send key after
dialing
This can also be used to send callers directly to an extension’s voicemail box. This can
only be done, using extensions of the phones in your business group. To send a call
directly to voicemail, precede the transferred extension with a 7:

1. Press the Transfer soft-key.
2. Press the Blind soft-key
3. Dial 7 followed by the extension you’re transferring to.
4. Press the Send soft-key.
Directed Call Pickup
Directed call pickup allows you to answer another phone in the ofce from your own
telephone. To perform a directed call pickup:
1. Dial *12 followed by the extension you’d like to answer
2. Press the Send soft-key.
Conference
Conference calling allows three people to be merged onto one phone call by bringing
two different calls together. To perform a conference call:
1. Press the More soft-key
2. Press the Conference soft-key.
3. Dial the phone number or extension you’d like to conference.
4. Wait for the third party to answer.
5. When answered, you may consult with the third party prior to conferencing.
6. When ready to conference, press the More soft-key followed by the Conference
soft-key.
To split the Conference between the two callers, press the Split soft-key. This will put
both parties on Local Hold and allow you to talk to each caller one at a time.
To bring the callers back together press the Join soft-key while one of the callers is
active and the other is on Local Hold.

Polycom VVX 600 & 601 Quick-Use Guide
Navigation
The large color display screen has multiple screen interfaces that accommodate to
however you are using the phone.
• The Home Screen is available at any time and will display messages, settings,
and information.
• The Call Screen displays all active and held calls. This screen is available when
you have an active or held call in progress.
• The Line Screen displays phone lines, favorites, and conditional soft keys and is
available at any time.
• The Active Call Screen displays the active call in progress and any call control
options. This screen is available when you have an active call in progress.
• To switch among phone screens:
o Press the “Home” button to view the Home, Lines, Calls, or Active Call
screens.
o When you have an active call in progress, swipe the screen from left to
right to view the Lines screen.