Polycom VVX410 Instruction manual

Polycom VVX 410
Quick User Guide
Knowledge Base: Polycom VVX 410 Quick User Guide | Page 1
PHONE VIEWS
Your phone has four main Views: Home, Calls, Active Call, and Lines view (the default).
You can access Home and Lines view at any time. If your phone has one or more calls,
you can also access Calls or Active Call view.
• For Home view from any menu, press .
• Press to alternate between Home and Lines view.
Home View
Home view displays icons you can select
to access phone functions.
PAGE
INDICATOR
You can use the right, left, up , and down
arrow keys to display more icons.
Lines View
Lines view displays phone Lines, Favorites,
and soft keys.
PHONE LINE
FAVORITES
SOFT KEYS
If your phone is idle, you can press the
Line key to access the Dialer.
Calls View
If your phone has one or more calls, you
can access Calls view.
NO. OF
CALLS
ACTIVE
HELD
Call color indicates status:
• Dark Green—Active call
• Bright Blue—Incoming call
• Dark Blue—Held call
SOFT KEYS
Use the up and down arrow keys to select
a call (highlight it). The soft keys control
the highlighted call.
TIP: Switching Between Lines & Calls View
When in Calls view, switch to Lines view by pressing More > Lines. Switch back to Calls
view by pressing More > Calls.

ABOUT CALLS
Only one call can be active at one time. You can use the handset, speaker phone, or
headset for calls. During a call, you can change modes by picking up the handset or by
pressing or . If you navigate away from your call(s), press to see Active Call or
Calls view again.
Placing Calls
Pick up the handset, or press or .
Enter the phone number, and press Send.
Or enter the phone number first, then
press Dial, pick up the handset, or press
or .
• From Lines view: Press the phone Line
key, enter the phone number, and press
Send.
• From Home view: Select New Call using
the left and right arrow keys. Enter the
phone number, and press Send.
Answering Calls
To answer with the speaker phone, press
or tap Answer. To answer with the
handset, pick up the handset. To answer
with a headset, press .
To answer a new call while on an active
call, press Answer. The current call will be
held.
Forwarding Calls
To enable call forwarding, press Forward
from Home or Lines view. Select the
forwarding type to enable, enter a
forwarding number, and press Enable.
To disable call forwarding, press Forward
from Home or Lines view, select the
forwarding type to disable, and press
Disable.
To enable per-call forwarding: As your
phone rings, press Forward, enter the
forwarding number, and press Forward.
Ending Calls
To end an active call, replace the handset,
or press or . Or, press End Call.
To end a held call, navigate to Calls view
and highlight the held call. Press Resume,
and press End Call.
Holding Calls
From Calls view, press Hold or .
Remember to highlight the call first. To
resume a held call, press Resume or
again.
Transferring Calls
From Calls view, press Transfer or , and
call the other party. When you hear the
ring-back tone, or after you talk with the
other party, press Transfer or again.
Press Blind to complete a transfer without
waiting for the ring-back tone.
Placing Conference Calls
Call the first party, and after the call
connects, press More, and select Confrnc.
Then, dial and connect with the second
party and press Confrnc again.
From Lines or Calls view, you can:
• Press Hold to hold all participants.
• Press End Call to remove yourself from
the call, but keep the other participants
connected.
• Press Manage (if available) to manage
each participant.
• Press Split to end the conference and
hold all participants.
Page 2 | Knowledge Base: Polycom VVX 410 Quick User Guide

ENTERING DATA
Use the dial pad keys to enter information. To backspace, press .
To type with the dial pad keys, press a key
repeatedly to view the character options
and stop to select.
To type other characters, press Encoding
or Mode. When using the dial pad keys,
use the 1,*, 0, and #keys.
FAVORITES
Favorites are contacts you call most often. Your Favorites list displays all your Favorites.
A smaller number of Favorites displays in Lines view.
• To view your Favorites list: From Home
view, press and select Directories >
Favorites.
• To dial a Favorite: Press the Favorite
from Home or Lines view, or from your
Favorites list
• To make a contact a Favorite: Navigate
to your Contact Directory and select the
contact. Press Info, press More, and
select Add to Favorites. Press Yes to
confirm.
VIEWING RECENT CALLS
From Lines view, do the following:
• Press , select Directories, and select
Recent Calls to view your Recent Calls
list.
• Press the right arrow key to view the
recent Placed Calls.
• Press the left arrow key to view the
recent Received Calls.
• Press the up arrow key to view Favorites.
• Press the down arrow key to view the
recent Missed Calls.
• From the Recent Calls list, press Sort
to sort and order calls, press Type to
display only certain calls, or select a call
record to call the person.
LISTENING TO VOICEMAIL
An envelope, , adjacent to a Line key indicates that you have voicemail. Select
Messages from Home view or press , and select Message Center. Press Connect and
follow the prompts.
MUTING THE MICROPHONE
During a call, press so other parties can’t hear you. To disable Mute, press again.
This applies to calls using the handset, headset, and speaker phone.
TIMESAVER: Placing Conference Calls
If you have an Active and Held call, press Join to set up a conference.
Knowledge Base: Polycom VVX 410 Quick User Guide | Page 3
Polycom VVX 410 Quick User Guide

Knowledge Base: Polycom VVX 410 Business Media Phone | Page 4
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CONTACT DIRECTORY
To select a contact from the Contact Directory, press .
• To view your Directory: Select Directories
from Home view. Press Contact Directory
on the Directory screen.
• To add a contact: Navigate to your
Contact Directory and press Add. Enter
the contact’s information, and press
Save. To make a contact a Favorite,
enter a Favorite Index number.
• To update contact information: Navigate
to your Contact Directory and select the
contact. Press Info, press Edit, update
the contact’s information, and press
Save.
• To delete a contact: Navigate to your
Contact Directory and select the
contact. Press Info, press Delete, and
press Yes to confirm.
• To search for a contact: Navigate to your
Contact Directory and press Search.
Enter search criteria and press Search.
• To dial a contact from your Directory:
Navigate to your Contact Directory and
select the contact. From the contact’s
information screen, select the contact’s
phone number.
USING DO NOT DISTURB
To enable or disable ringing, press DND from Home or Lines view. When Do Not Disturb
is enabled, the DND icon, , displays in the status bar and beside the appropriate Line
key.
ADJUSTING VOLUME
To change call volume, press during a call. To change the ringer volume, press
when the phone is idle or ringing.
UPDATING RINGTONES
To change the incoming call ringtone,
select Settings from Home view, and press
Basic > Ring Type. Select the ringtone you
want.
To set a ringtone for a contact, navigate
to your Contact Directory and select the
contact. Press Edit, update the contact’s
ring type, and press Save.
Polycom VVX 410 Quick User Guide