Polycom VVX 310 User manual

Polycom VVX310
User Guide
Rob Boylett
Business Phones and Networks

Business Phones and Networks.
2 | P a g e
Polycom VVX310 User Guide
Contents
Basic Features ...........................................................................................................................3
Picking Up Calls .....................................................................................................................3
Transferring Calls....................................................................................................................4
Voicemail...............................................................................................................................5
Call Forward ..........................................................................................................................6
Do Not Disturb .......................................................................................................................7
Calls Received, Calls Placed and Missed Calls ..................................................................7

Business Phones and Networks.
3 | P a g e
Basic Features
Picking Up Calls
There are multiple ways to pick up calls depending on how you’d like to answer them –
-If you’d like to use the handset, just simply pick up the handset when you’re
getting a call.
-If you’re using a headset, and your headset it plugged in at the back, all you
need to do is press the headset button. [1] (Refer to image above.)
-If you want to answer it hands-free, so they’re talking out of the speaker, you will
need to press the speaker button. [2] (Refer to image above.)
-If another phone is ringing in the same pickup group, you just need to press the
button labelled “Pickup” to take the call after picking up the handset. [3] (Refer
to image above.)
1
1
2
1
3
1

Business Phones and Networks.
4 | P a g e
Transferring Calls
When you’re on a call and need to transfer the caller to another users extention, you’ll
need to follow these simple steps –
-First, you will need to press the transfer button, this places the caller on hold and
lets them hear music. [1] (Refer to image above.)
-Second, you will need to dial in the number/extension of the person you want to
transfer to.
-You will then be put on a call to the person you want to transfer to who you can
speak to without the caller hearing you. (the caller will still be listening to music)
-If the person you want to transfer to DOES want the call, you simply have to put
down your handset to put the caller through.
-However, if they DON’T want the call, you will need to bring the call back to
yourself; this can be done by pressing the button on the top left. [2] (Refer to
image above.)
1
1
2

Business Phones and Networks.
5 | P a g e
Voicemail
When you first go to use your voicemail, you’ll need to set it up –
-First, you will need to press the voicemail button. [1] (Refer to image above.)
-Second, you will need to press the button labelled “Connect”. [2] (Refer to
image above.)
-At this point it will ask you to enter your pass-code for the first time, by default it is
“123456” then #, it will then ask you to change your pass-code to your own 6
digit pass-code and # (This will be asked for twice so it can confirm the pass-
code).
-It will then sound very much like your mobile phone voicemail set up.
-It will then ask you to record your name; this can be changed at a later time. (It
will talk you through how to do that when you’re setting it up.)
-Your voicemail is now set-up for use, you can navigate around your voicemail
following the options the automated message gives you.
-To access your Voicemail again, simply press the voicemail button [1], press
“Connect” [2] and then enter your pass-code as it asks followed by #. From here
you can follow the options.
1
1
2
1

Business Phones and Networks.
6 | P a g e
Call Forward
If you ever need to forward your calls to another phone or your mobile, this can be
done with the Call Forward feature –
-First, you will need to press the button labelled “More”. [1] (Refer to image
above.)
-Then you will need to press the button labelled “Forward”. [2] (Refer to image
above.)
-You’ll then find yourself on another screen that says “Always”, “No Answer” and
“Busy”.
-Once you have selected the condition you want it to forward on, click the
button labelled “Select”. [1] (Refer to image above.)
-Then you can enter the extension or number you want your calls to be
forwarded to.
-Once entered, you can then click the button labelled “Enable”. [1] (Refer to
image above.)
-To turn it off, simply follow the same steps. However in the final step you will see
disable, which you’ll need to select. [1]. (Refer to image above.)
1
1
2
1

Business Phones and Networks.
7 | P a g e
Do Not Disturb
-First, you will need to select “More”. [1] (Refer to image above.)
-Then you will need to select “DND”. [2] (Refer to image above.)
-To turn this off, just simply repeat the two steps above.
Calls Received, Calls Placed and Missed Calls
If you want to see a list of the calls you’ve received, press the left navigational button.
[3] (Refer to image above.)
If you want to see a list of the calls you’ve placed, press the right navigational button.
[4] (Refer to image above.)
If you want to see a list of the calls you’ve missed, press the down navigational button.
[5] (Refer to image above.)
5
1
3
1
2
1
1
1
4
1