Polycom VVX 201 User manual

USER GUIDE UC Software 5.5.0 | May 2016 | 3725-46211-006A
Adapted by Atlantic Broadband | August 2016
Polycom® VVX Business Media Phones
Applies to Polycom VVX 201, 310, 410,500, and 600
Business Media Phones, Polycom VVX Expansion
Modules, and Polycom VVX Camera

ii
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any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
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damageswhatsoever(including withoutlimitation,damagesfor lossofbusinessprofits,businessinterruption,orlossof
business information), even if Polycom has been advised of the possibility of such damages.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
have read, understand and agree to be bound by the terms and conditions of the End User LicenseAgreement for this
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Polycom, Inc.
(Adapted by Atlantic Broadband)
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Contents
Contents
Before You Begin..............................................................................................................1
Who Should Read thisGuide?............................................................................................................ 1
RelatedDocumentation....................................................................................................................... 1
Overview of Polycom VVXBusiness Media Phones......................................................3
Overview of Phone Hardware andKeys.............................................................................................. 3
VVX 201 Hardware....................................................................................................................... 4
VVX 310 Hardware....................................................................................................................... 5
VVX 410 Hardware....................................................................................................................... 7
VVX 500 and VVX 600 Hardware............................................................................................... 10
Securing Your Phone with the Security Slot ...............................................................................10
Overview of the PhoneInterface.......................................................................................................10
User Screens..............................................................................................................................10
Icons and Status Indicators ........................................................................................................ 14
Entering Information in DataFields................................................................................................... 18
Entering Information Using the Dial Pad ....................................................................................19
Enter Information Using the Onscreen Keyboard.......................................................................20
Logging Into and Locking YourPhone .........................................................................21
Log In to Your Phone......................................................................................................................... 21
Log Out of Your Phone ............................................................................................................... 22
Change Your Login Password ....................................................................................................22
Log In to a Guest ACDPhone........................................................................................................... 22
Log Out of a Guest ACD Phone ................................................................................................. 22
Locking YourPhone........................................................................................................................... 23
Lock Your Phone......................................................................................................................... 23
Unlock Your Phone .....................................................................................................................24
Change Your User Password......................................................................................................24
Audio Calls......................................................................................................................25
Placing and Answering AudioCalls ...................................................................................................25
Placing AudioCalls..................................................................................................................... 25
Redial aNumber.........................................................................................................................29

Polycom, Inc.
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Redial a Contact when the Contact isAvailable.........................................................................29
Answering AudioCalls................................................................................................................ 30
Switch among the Handset, Headset,and Speakerphone ...............................................................32
Mute and UnmuteAudio....................................................................................................................32
Holding and ResumingCalls.............................................................................................................33
Hold a Call .................................................................................................................................. 33
Resume a Call ............................................................................................................................33
Resume a Call on a VVX Expansion Module.............................................................................33
End an Active AudioCall ...................................................................................................................33
End a Held Call...........................................................................................................................34
Transferring Calls ..............................................................................................................................34
Choose a Default Transfer Type................................................................................................. 34
Transfer aCall............................................................................................................................. 34
Cancel a Transfer........................................................................................................................34
ManagingCallsonVVX201,310,410,500,and600 Phones............................................................35
Display Calls from the LinesScreen...........................................................................................35
Display Calls from the Calls Screen ...........................................................................................35
Manage a Call from the Calls Screen.........................................................................................36
View a List of Calls ..................................................................................................................... 36
Manage a Call............................................................................................................................. 36
Ignoring or Rejecting IncomingCalls................................................................................................. 37
Ignore or Silence an Incoming Call.............................................................................................37
Reject Incoming Calls.................................................................................................................37
Reject Calls from a Contact........................................................................................................38
Rejecting Calls with Do Not Disturb............................................................................................38
Redirecting IncomingCalls................................................................................................................ 39
Forwarding Incoming Calls to a Contact.....................................................................................39
Divert Calls to a Contact.............................................................................................................40
Conference Calls............................................................................................................41
Tips for Conference Calls..................................................................................................................41
Audio ConferenceCalls..................................................................................................................... 41
Initiate a Conference Call ........................................................................................................... 41
Join Calls to Create a Conference Call ...................................................................................... 42
End a Conference Call................................................................................................................42
Hold a Conference Call...............................................................................................................42
Resume a Conference Call.........................................................................................................42
Split a Conference Call............................................................................................................... 43
Manage Conference Call Participants........................................................................................43
Shared Lines...................................................................................................................44

Polycom, Inc.
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Shared LineLimitations..................................................................................................................... 44
Answering Calls on SharedLines .....................................................................................................44
Missed and Received Calls on SharedLines.................................................................................... 44
Hold a Call Privately on a SharedLine.............................................................................................. 44
Recording AudioCalls ...................................................................................................46
Guidelines when RecordingCalls...................................................................................................... 46
Record a Call ....................................................................................................................................46
Manage a Call whileRecording......................................................................................................... 47
Pause a Recording............................................................................................................................ 47
Resume a Recoding..........................................................................................................................47
Stop Recording.................................................................................................................................. 47
Record a Conference Call................................................................................................................. 48
Browse RecordedCalls.....................................................................................................................48
Play a Recorded Call ........................................................................................................................48
Pause and Resume PlayedRecordings............................................................................................ 49
Stop Playing aRecording.................................................................................................................. 49
Rename aRecording ........................................................................................................................ 49
Delete a Recording............................................................................................................................ 49
Video Calls......................................................................................................................50
Tips for Video Calls............................................................................................................................ 50
Using a VVX Camera........................................................................................................................51
Control the Lens Angle ............................................................................................................... 51
Stop Sending Video with the PrivacyShutter............................................................................. 51
Status Indicators and Messages for the VVXCamera ............................................................... 51
Changing Video CallSettings............................................................................................................53
Set the Call Rate for Video Calls................................................................................................53
Stop Video for AllCalls ...............................................................................................................53
Change Video Clarity.................................................................................................................. 54
Changing the Video Call and PIPDisplays................................................................................. 55
Place a VideoCall.............................................................................................................................58
Swap Video ....................................................................................................................................... 58
Display Video Calls in FullScreen..................................................................................................... 58
Exit Full Screen View.........................................................................................................................59
Stop Sending Video........................................................................................................................... 59
No Video from the Far Side............................................................................................................... 60
Handling Video and AudioCalls ........................................................................................................60
Handle Conference Calls with Video.......................................................................................... 60
Managing Video Calls without a VVXCamera.................................................................................. 61
View Video in Full Screen duringCalls.......................................................................................61

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Handling a Mixture of Video and Audio-OnlyCalls.....................................................................62
Place Audio-OnlyCalls......................................................................................................................62
Call Lists andDirectories...............................................................................................64
Recent Calls......................................................................................................................................64
View Recent Calls....................................................................................................................... 64
Sort Recent Call Entries .............................................................................................................64
Sort Entries by Call Type ............................................................................................................65
Edit Recent Contact Entries........................................................................................................ 65
Delete a Recent Contact.............................................................................................................65
Save a Recent Contact............................................................................................................... 65
View Call Details.........................................................................................................................65
Managing the ContactDirectory........................................................................................................66
Search for a Contact in the ContactDirectory............................................................................66
Add a Contact to the Contact Directory...................................................................................... 66
View Contact Information............................................................................................................67
Update a Contact's Information.................................................................................................. 67
Delete a Contact......................................................................................................................... 68
Managing the CorporateDirectory.................................................................................................... 68
Searching the Corporate Directory.............................................................................................68
Add Contacts from the Corporate Directory to the Contact Directory ........................................69
Favorites and Contact Lists...........................................................................................70
Managing Favorites........................................................................................................................... 70
Add Favorites.............................................................................................................................. 70
Viewing Favorites .......................................................................................................................70
Reorder Favorites.......................................................................................................................71
Delete Favorites.......................................................................................................................... 71
Using BuddyLists.............................................................................................................................. 72
Add Contacts to Your Buddy List ................................................................................................72
View Your Buddy List..................................................................................................................72
Monitor Contacts on Your Buddy List..........................................................................................72
View Your WatcherList............................................................................................................... 73
Block Contacts from Viewing YourStatus...................................................................................73
View a List of Blocked Contacts .................................................................................................73
Unblock a Contact ......................................................................................................................73
Updating Your Presence Status.....................................................................................74
Updating Your BuddyStatus.............................................................................................................. 74
Update Your Buddy Status.......................................................................................................... 74
Automatically Update Your Buddy Status................................................................................... 74

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Accessing, Sending, andBroadcasting Messages .....................................................75
Accessing Voice and VideoMessages..............................................................................................75
Access Voicemail and Video Messages .....................................................................................75
Remove the MessageAlert......................................................................................................... 75
Broadcasting Messages with GroupPaging ..................................................................................... 76
Send a Group Page....................................................................................................................76
Receiving Pages.........................................................................................................................76
Group Paging Settings................................................................................................................ 77
Customizing YourPhone................................................................................................79
Password Required to Customize YourPhone..................................................................................79
Choose a Theme for YourPhone...................................................................................................... 79
Set the Language..............................................................................................................................80
Change the Time and Date Format................................................................................................... 80
Disable the Time and Date Display ............................................................................................80
Backlight Intensity andTimeout......................................................................................................... 81
Set the Backlight Intensity .......................................................................................................... 81
Set the Backlight Timeout........................................................................................................... 82
Changing YourBackground............................................................................................................... 82
Change the BackgroundPicture.................................................................................................82
Adding Personal Photos as Your Background............................................................................82
Reset Your Background.............................................................................................................. 83
Enable Transparent Line Keys .......................................................................................................... 84
Screen Savers...................................................................................................................................84
Enable Screen Savers................................................................................................................84
Use Personal Photos as Screen Savers.....................................................................................85
Disable the Screen Saver........................................................................................................... 86
Use Your Phone as a Digital PictureFrame ......................................................................................86
Picture Frame Tasks...................................................................................................................87
Using Power-Saving Mode................................................................................................................ 87
Change Your OfficeHours.......................................................................................................... 88
Change Timeouts ....................................................................................................................... 88
Changing AudioSettings...................................................................................................................89
Change Incoming Call Notifications............................................................................................ 89
Set a Ringtone for Incoming Calls.............................................................................................. 89
Set a Ringtone for Individual Contacts .......................................................................................89
Change the Volume .................................................................................................................... 90
Phone Accessories........................................................................................................91
Using a Headset with YourPhone..................................................................................................... 91

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Connecting a Headset................................................................................................................91
Use Your Headset for AllCalls.................................................................................................... 92
Reactivate Headset Memory Mode ............................................................................................ 92
Using Electronic Hookswitch......................................................................................................92
Disconnect Your Headset ...........................................................................................................94
Using Bluetooth Headsets with VVX 600 Phones ......................................................................94
Connecting Polycom VVX Expansion Modules toYour Phone .........................................................96
VVX Expansion Module Hardware Features.............................................................................. 97
Connect VVX Expansion Modules..............................................................................................99
Assigning Contacts and Favorites to VVX Expansion Modules ...............................................100
Navigate VVX Color Expansion Module Paging....................................................................... 101
Changing the Backlight Intensity ..............................................................................................102
Accessibility Features on YourPhone........................................................................103
Features for Hearing-ImpairedUsers..............................................................................................103
Features for Vision-Impaired and BlindUsers.................................................................................104
Features for Mobility-ImpairedUsers ..............................................................................................105
Maintaining YourPhone...............................................................................................106
Investigate Phone Warnings............................................................................................................ 106
Remove Warnings...........................................................................................................................106
Restart the Phone ...........................................................................................................................106
Update the PhoneConfiguration.....................................................................................................107
Test Phone Hardware...................................................................................................................... 107
Clean the Touchscreen.................................................................................................................... 108
View Software Details...................................................................................................................... 108
Updating the PhoneSoftware ......................................................................................................... 108
Update the Phone Software .....................................................................................................108
Update Software Later..............................................................................................................109
Postpone Software Updates..................................................................................................... 109
Exit the Software UpdateNotification .......................................................................................109
Troubleshooting...........................................................................................................110
Speakerphone................................................................................................................................. 110
USB Port ......................................................................................................................................... 110
Login Credentials ............................................................................................................................110
Troubleshoot Audio and EchoIssues .............................................................................................. 111
Bluetooth Headset.................................................................................................................... 112
Recording........................................................................................................................................ 112

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Before You Begin
This Polycom VVX Business Media Phones User Guide uses a number of conventions that help youto
understand information and performtasks.
See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety
guidance.
Who Should Read this Guide?
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn
more about their phonefeatures.
This user guide contains information for the following Polycom® VVX® products:
● VVX 201 business media phones
● VVX 310 business media phones
● VVX 410 business media phones
● VVX 500 business media phones
● VVX 600 business media phones
● VVX Camera
● VVX Expansion Modules
Related Documentation
For additionalinformation about the Polycom VVX Business Media Phones, the VVX Camera, andthe VVX
Expansion Modules, view the following supportpages:
● Polycom VVX 201
● Polycom VVX 310
● Polycom VVX 410
● Polycom VVX 500
● Polycom VVX 600
● Polycom VVX Camera
● Polycom VVX Expansion Modules

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Before You Begin
You can view the following types of documents on each productpage:
● Quick Tips—A quick reference on how to use the phone's most basic features.
● Quick Start Guide—This guide describes the contents of your package, how to assemble the phone
or accessory, and how to connect the phone to the network. The quick start guide is included in your
phone package.
● Wallmount Instructions—This document provides detailed instructions for mounting your phoneon
the wall. To install your phone on the wall, you need the optional wallmount package, which includes
the wallmount instructions.
● Administrator Guide—This guide provides detailed information about setting up your network and
configuring phone features.
● Regulatory Notice—This guide provides information for all regulatory and safety guidance.
YoucanalsoviewFeatureDescriptionsandTechnical Notificationsonthe Polycom VoiceSupportpage.
These documents describe workarounds to existing issues and provide expanded descriptionsand
examples for phone settings and features. You can find these documents on the Polycom ProfiledUC
Software_Features and Polycom EngineeringAdvisories_and Technical Notifications support pages.

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business
Media Phones
Before you use your phone, take a few moments to familiarize yourself with its features and user interface.
This section details your phone's components, the screen layout of your phone, and how to navigate your
phone's interface.
The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically
noted in this guide, especially with regard to phone graphics, all VVX business media phones operatein
similar ways.
Note: As you read this guide, keep in mind that certain phone features are configurable by your system
administrator or determined by your phone environment.As a result, some features may not be enabled or
mayoperatedifferentlyonyourphone.Additionally,theexamplesandgraphics inthisguidemaynotdirectly
reflect what is displayed or is available on your phonescreen.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand your VVX phone's hardware features. Formore
information about attaching phone hardware, including how to connect your phone to the network, see the
Quick Start Guide for your phone available on your phone's support page on Polycom Voice Support.
RELATED INFORMATION:
Securing Your Phone with the SecuritySlot
USB Port
Use Personal Photos as Screen Savers
Use Your Phone as a Digital PictureFrame

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 201 Hardware
The following figure displays the hardware features on the VVX 201 business media phones. The table lists
each numbered feature shown in thisfigure.
Figure 1: VVX 201 hardwarefeatures
VVX 201 Hardware FeatureDescriptions
Reference
Number
Feature Feature Description
1 Hookswitch Cradles the handset and endcalls.
2 Line keys Enable you to select a phone line, view calls on a line,or
quickly call a favoritecontact.
3 Speaker Provides ringer and speakerphone audiooutput.
4 Dialpad keys Enable you to enter numbers, letters, andspecial
characters. You can also use the dialpad keys toselect
menu items that have indexnumbers.
5 Microphone Transmits audio to otherphones.
6 Volume keys Adjust the volume of the handset, headset, speaker, and
ringer.
7 Mute key Mutes local audio during calls andconferences.
8 Speakerphone key Enables you to place and receive calls usingthe
speakerphone.
9 Headset key Enables you to place and receive calls through aheadset.

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 201 Hardware Feature Descriptions (continued)
Reference
Number
Feature Feature Description
10 Security slot (onside) Enables you to attach a universal security cable lock to
your phone so you can secure it to adesktop.
11 Navigation keys / Selectkey Scrolls through information or options displayed on the
phone's screen. Selects a field of displayeddata.
12 Soft keys Enable you to select context sensitive keys that display
along the bottom of thescreen.
13 Home key Displays the Home screen from other screens,and
displays the Lines and Calls screen from theHome
screen.
14 Screen Shows a 2.5-inch (6.35 cm) diagonal screen witha
backlight that enables you to view menus anddata.
15 Message WaitingIndicator Flashes red to indicate when you have newmessages.
VVX 310 Hardware
The following figure displays the hardware features on the VVX 310 business media phones. The table lists
each numbered feature shown in thisfigure.
Figure 2: VVX 310 hardwarefeatures

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 310 Hardware FeatureDescriptions
Reference
Number Feature Feature Description
1 Security slot
(on top) Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop
2 Reversible
tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the protrusion on the tab fits
into the slot on the handset.
3 Speaker Provides ringer and speakerphone audiooutput.
4 Soft keys Enable you to select context sensitive keys that display along the bottom of
the screen.
5 Transferkey Transfers an active call to acontact.
6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also
use the dialpad keys to select menu items that have index numbers.
7 Messages
key Enables you to access and manage instant and voice messages.
8 Hold key Holds an active call or resumes a heldcall.
9 Microphone Transmits audio to otherphones.
10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
11 Mute key Mutes local audio during calls and conferences. The key glows red
when activated.
12 Speakerphon e
key Enables you to place and receive calls using the speakerphone. The key glows green whenactivated.
13 Headset key Enables you to place and receive calls through a headset. The key glows
green when an analog headset is activated, and blue when a USB or
Bluetooth headset isactivated.
14 Navigation
key/ Select
key
Scrolls through information or options displayed on the phone's screen.
Selects a field of displayeddata.
15 Home key Displays the Home screen from other screens, and displays the Lines and
Calls screen from the Homescreen.
16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a
favorite contact.
17 Screen Shows a 3.2-inch (8.3 cm) diagonal screen with a backlight that enables you
to view menus and data.
18 Message
Waiting
Indicator
Flashes red to indicate when you have newmessages.

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 410 Hardware
The following figure displays the hardware features on the VVX 410 business media phones. The table lists
each numbered feature shown in thisfigure.
Figure 3: VVX 410 hardwarefeatures
VVX 410 Hardware FeatureDescriptions
Referenc
e Number Feature Feature Description
1 Security slot
(on top) Enables you to attach a universal security cable lock to your phone so you can secure it to adesktop.
2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the
slot on thehandset.
3 Speaker Provides ringer and speakerphone audiooutput.
4 Soft keys Enable you to select context sensitive keys that display along the bottom of the
screen.
5 Transferkey Transfers an active call to acontact.
6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also use
the dialpad keys to select menu items that have index numbers.

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 410 Hardware Feature Descriptions (continued)
Referenc
e Number Feature Feature Description
7 Messages key Enables you to access and manage instant and voice messages.
8 Hold key Holds an active call or resumes a heldcall.
9 Microphone Transmits audio to otherphones.
10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
11 Mute key Mutes local audio during calls and conferences. The key glows red when
activated.
12 Speakerphone
key Enables you to place and receive calls using the speakerphone. The key glows green whenactivated.
13 Headset key Enables you to place and receive calls through a headset.The key glows green
when an analog headset is activated, and blue when a USB orBluetooth
headset isactivated.
14 Navigationkey/
Select key Scrolls through information oroptions displayed on the phone's screen. Selects a field of displayeddata.
15 Home key Displays the Home screen from other screens,and displays the Lines and Calls
screens from the Homescreen.
16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite
contact.
17 Screen Shows a 3.5-inch (8.89 cm) diagonal screen with a backlight that enables you to
view menus and data.
18 Message
Waiting
Indicator
Flashes red to indicate when you have newmessages.

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 500 and VVX 600 Hardware
The following figure displays the hardware features on the VVX 500 and 600 business media phones. The
table lists each numbered feature shown in thisfigure.
Figure 4: VVX 500 and VVX 600 hardwarefeatures
VVX 500 and 600 Hardware Feature Descriptions
Reference
Number Feature Feature Description
1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a
high angle. To secure the handset, remove the tab, reverse it sothe
protrusion points up, and re-insert it. Position the handset so the protrusion
on the tab fits into the slot on thehandset.
2 Speaker Provides ringer and speakerphone audiooutput.
3 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also
use the dialpad keys to select menu items that have index numbers.
4 Security slot(on
side) Enables you to attach a universal security cable lock to your phone so you can secure it to adesktop.
5 Microphone Transmits audio to otherphones.
6 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
7 Mute key Mutes local audio during calls and conferences. The key glows red when
activated.
8 Speakerphone key Enables you to place and receive calls using the speakerphone. The key
glows green whenactivated.

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
VVX 500 and 600 Hardware Feature Descriptions (continued)
Reference
Number Feature Feature Description
9 Headset key Enables you to place and receive calls through a headset. The key glows
green when an analog headset is activated, and blue when a USBor
Bluetooth headset isactivated.
10 Touchscreen Enables you to select items and navigate menus on thetouch-sensitive
screen. Tap the screen to select and highlight screen items. To scroll, touch
the screen, and swipe your finger up, down, right, or left.
11 Home key Displays the Home screen from other screens, and displays the Lines and
Calls screens from the Homescreen.
12 MessageWaiting
Indicator Flashes red to indicate when you have newmessages.
13 USB port Enables you to attach a USB flash drive, a USB headset, or a VVX Camera.
Securing Your Phone with the Security Slot
The security slot is located on the top, left, or right side of the phone andis indicated bya padlock symbol.
See the hardware figure for your phone for the location of the securityslot.
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the
other end to the security slot available on Polycom VVX phones, you can prevent your phone frombeing
stolen or otherwise removed. Refer to the universal security documentation for more informationon
securing your phone.
RELATED INFORMATION:
Overview of Phone Hardware and Keys
Overview of the Phone Interface
Your VVX phone has icons, status indicators, and user screens help you navigate the interfaceand
understand important information on the state of yourphone.
User Screens
VVX phones have four screens that display on thephones:
● Home Screen—Displays your messages, settings, and information (all VVX phones)
● Calls Screen—Displays all active and held calls on your line (VVX 201, 310, 410, 500, and 600
phones)
● Lines Screen—Displays your phone lines, your favorites, and conditional soft keys (VVX 201, 310,
410, 500, and 600 phones)
● Active Call Screen—Displays the active call currently in progress (VVX 500 and600 phones)
Home Screen
On VVX phones, the phone line and icons you can select to access phone features, settings,and
information display on the Home screen.

Polycom, Inc.
(Adapted by Atlantic Broadband)
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Overview of Polycom VVX Business Media Phones
A Page Indicator also displays at the bottom of the screen to show the page you are currently viewing, as
shown next. On VVX 500 and 600 phones, you can press and hold the Page Indicator to control how
many icons display on the Home screen.
Figure 6: Home screen and Page Indicator on VVX 310phones
On VVX 500 and 600 phones, you can tap a phone line on the Home screen todisplay
additional phone
lines and favorites on your phone, as shown next. From this screen, you can also tap a
phone line to open
the Dialer or select a favorite tocall.
Figure 7: Additional lines and favorites from the Home screen on VVX 500 phones
RELATED INFORMATION:
Managing Favorites
Placing Audio Calls
Calls Screen
The Calls screen is supported on VVX 201, 310, 410, 500, and 600 phones. You can access the Calls
screen when you have one held call or an active and held call in progress
on your phone. The Calls screen
is automatically displayed when you have an active call and one or more
held calls on your phone.
All of your active and held calls display on the Calls screen. You can use the arrow keys or swipe the screen
from the bottom to the top to view all calls on your phone. The total number of calls is displayed on your line,
and if you have multiple lines on your phone, calls display under the associated line.
Figure 8: Calls screen on VVX 500 and 600 phones

Polycom, Inc.
(Adapted by Atlantic Broadband)
12
Overview of Polycom VVX Business Media Phones
Display the Calls Screen
When you have more than one call on your phone, you can display the Calls screen from any other screen
on your phone.
» During a call, do one of thefollowing:
 Press the Home key .
 On VVX 201 phones, press the L- > C soft key.
 On VVX 500 and 600 phones, tap the Calls soft key in the statusbar.
 On VVX 500 and 600 phones, swipe the screen right to left.
Lines Screen
The Lines screen is supported on VVX 201, 310, 410, 500, and 600 phones and is the default screen when
your phone is not in use. When you have multiple calls on your phone, the
number of calls you have is
displayed next to the linenumber.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shownnext.
Figure 9: Phone line, favorites, and soft keys on the Lines screen on the VVX 310
OnVVX 500 and 600 phone, you can also view active call and
incoming call information in the status
bar on the Lines screen, if
enabled by your administrator, as shown next.
Display the Lines Screen
You can view the Lines screen at any time on your phone from any
otherscreen.
» Press the Home key .
Active Call Screen
The Active Call screen is supported on VVX 500 and 600 phones,
and the screen is
displayed when you place a call and have an
active call in progress. When you have an active call in
progress,
the name and number of the contact you are talking with and the
duration of the call is displayed.
In the Active Call screen, you can
hold, end, and transfer the call, or set up a conference call.
Figure 10: Active Call screen on VVX 500 phones