Polycom VVX410 Instruction manual

Calls View
If your phone has one or more calls, you can
access Calls view.
Home View
Home View displays icons you can press to access
phone funcons.
Home View Icons
New Call
tap New
Call to
display the dialler
screen to make a
new call
Forward
tap Forward
to enable/
disable your call
forward sengs
such as Always, No
Answer, Busy
Messages
tap Messages
to access
your voicemail
service
DND
tap DND
to enable/
disable the Do Not
Disturb feature
Directories
tap Directories
to view your
directories such as
Contact Directory,
Recent Calls
Sengs
tap Sengs
to access
features to customise
your phone such as
ring type and screen
brightness
Page Indicator
Call colour indicators are:
Dark Green – Acve Call
Bright Blue – Incoming
Dark Blue – Acve call is highlighted
Use the up and down arrow keys to select a call
(highlight it). The so keys control the highlighted
call.
Quick User Guide
Polycom VVX 410
Line View
Line view displays phone lines, Favourites, and so
keys
If your phone is idle, you can press the Line key to
access the dialler screen.
Home Icon
Phone Views
Your phone has four main Views: Home, Calls,
Acve Call, and Lines view (the default). You can
access Home and Lines view at any me. If your
phone has one or more calls, you can also access
Calls view.
To change Views:
Press the Home icon for Home view,
to leave Home view, and to alternate
between Home and Lines view.
Navigaons Buon
To navigate through menus, use the round navigaon
buon on the right side of the phone.

No Answer
To forward incoming calls only when there is no
answer press the so key.
Select No Answer
Enter the number/extension you wish to forward
your calls to.
Scroll to the Forward Aer Rings eld and enter the
required number of rings before the call forwards.
To disable the call forward press the so key
from the home view screen.
Select No Answer
Press the Disable so key.
Placing a Call on Hold
Hold Press the Hold soft key
Resume Press the Resume soft key
Quick User Guide
Placing a Call
Using the handset Li the handset and enter
the required number you wish to dial by using the
phone keypad.
Using a headset Press the headset buon
and enter the required number you wish to
dial by using the phone keypad.
Using the speakerphone Press the
speakerphone buon and enter the required
number you wish to dial by using the phone keypad.
Answering a Call
To answer an incoming call you can either:
Ending a Call
To end an acve call you can either:
Transferring Acve Calls
Blind Transfer
A blind transfer allows you to transfer a call to
another party without announcing the call prior to
the transfer compleng.
During an acve call press the Transfer so key.
Press the Blind so key
Enter the desnaon number/extension you are
transferring the call to.
Your call will be automacally transferred.
Consult Transfer
A consult transfer allows you to announce the call to
the party you are transferring to.
During an acve call press the Transfer so key.
Enter the desnaon number/extension you are
transferring the call to.
When the other party answers the call, announce
the call.
Press the Transfer so key once again and your call
will be transferred.
If the other party refuses to accept the call, press
the Cancel so key and you will be returned to
the original caller.
Li the
handset
Press the
speakerphone
buon
Press the
headset
buon
Press the ‘New
Call’ So Key
Replace the
handset
Press the
speakerphone
buon
Press the
headset
buon
Press the ‘End
Call’ So key
Mung the Microphone
During a call press the mute button so all
other parties can’t hear you.
To disable mute, press the mute button again.
Polycom VVX 410
End Call
New Call
Forwarding Incoming Calls
Always
To forward all incoming calls press the so key.
Select Always
Enter the number/extension you wish to forward all
your calls to.
Press the Enable so key
An arrow is displayed on the phone screen
against your line to show your calls are forwarded.
To disable the call forward, press the so key
from the home view screen.
Select Always
Press the Disable so key.

Forwarding Incoming Calls
Busy
To forward incoming calls when your line is busy
press the so key.
Select Busy
Enter the number/extension you wish to forward
your calls to.
Press the Enable so key
To disable the call forward, press the from the
home view screen.
Press Busy
Press the Disable so key.
Quick User Guide
Polycom VVX 410
Placing Conference Calls
Three Way Call
To start a conference call, place a call to the rst
party and aer the call connects press the Confrc
so key.
Dial the second party you wish to have in the
conference call and once the call connects press
the More so key and select the Confrc so
key.
Enabling Headset Memory
If you use a headset as your primary method to
make and receive calls you may wish to enable
the memory headset opon so all calls use your
headset.
From the Home View screen, select
Select Basic
Select Preferences
Select Headset
Select Headset Memory
Select Enabled
Press the buon to return to the home screen.
The phones headset buon will ash to advise this
seng is enabled.
Call History
Your phone is able to show a list of missed,
received, and placed calls. Each list contains up
to 100 entries.
To access your call history, tap the call history
buon to access and view the call history lists:
Press right to view placed calls
Press down to view missed calls
Press up to view favourites
Using Do Not Disturb
When using Do Not Disturb (DND) you disable
your phone from ringing for any incoming calls.
All incoming calls will be sent directly to your
voicemail.
To enable DND you can either:
Press DND from the home view.
DND Press the ‘Do Not Disturb’ so key.
When DND is enabled the following icon is displayed
on your screen
To disable DND you can either:
Select DND from the home view.
DND Press the ‘Do Not Disturb’ so key.
Adjusng Ringer, Handset &
Headset Volume
To change the call volume, press
during a call.
Whilst the phone is idle, pressing
will adjust the ringer volume.

1
2
Play
3
5
Date/
Time
4
Rewind
6
Forward
7
Erase
8
CallBack
0
9
More
Options
#
*
Back to
Menu
Member of
Additional Support…
If you require additional support with your Polycom VVX 500 or VVX 600 handset,
please contact our support desk via any of the following options:
Call 1300 668 481 Or Email [email protected]
VOICE
Quick User Guide
Polycom VVX 410
Message Control
During your voicemail playback the keypad on your
phone can control the playback message via the
following:
Voice Portal Menu
Once you have logged into your Voice Portal the
following menu opons are available to you:
1) Access your Voice Mailbox
2) Change your CommPilot Express prole*
3) Go to the Greengs Menu
4) Change your Call Forwarding opons
5) To record a New Announcement
6) Make a Call
7) Chance your Passcode
8) Exit this menu
#) Repeat this menu
(* only available is service assigned)
Voicemail Nocaon
The voicemail icon on phone will nofy you
when you have any new voicemail messages
Accessing Your Voicemail
To access your voicemail you rs need to log into
the Voice Portal.
Once within the Voice Portal, press 1 for ‘Access
your Voice Mailbox’
The system will advise you if you have any new
messages in your mailbox.
You will then be presented with the following
voicemail opons:
1) Listen to your messages
2) Change your mailbox Busy greeng
3) Change your mailbox No Answer greeng
4) Change your mailbox extended away greeng
5) Compose and send a new message
7) Delete all messages
8) Modify the message deposit sengs for your
mailbox
8) Go to the Voice Portal
#) Repeat this menu
Login to The Voice Portal
To access the Voice Portal:
Tap the mail icon from the Home View.
You will be prompted to enter your passcode
followed by #.