Polycom VVX 250 User manual

Phone Screens - connued
• Calls Screen - Automacally displays list of Acve and
Held calls.
• Number of calls displays under associated Line.
• Access Calls with one
of the following:
• Press Home.
• From Lines, press
Calls.
• Use Navigaon/
Select key arrows to select a call.
Phone Icons Legend
The following keys display on phone models:
Keys Funcons
Displays Home screen or Main Menu.
Turns headset o/on.
Turns speakerphone o/on.
Mutes/unmutes the phone speaker.
Holds a call. Resumes a held call.
Transfers a call.
Accesses voicemail.
Adjusts the volume.
Place a Call
Only one call can be Acve at a me. Do one of the
following to place a call:
• Use the handset, headset or speakerphone, rst.
Enter the phone number and Send.
• Enter the phone number and Dial. Use handset,
headset or speakerphone.
• From Home, select New Call.Enter a phone number
and Send.
• From Lines, press the Line key. Enter a phone
number and Send.
• From Home, select a Favorite.
• Select a Contact from Recent Calls or Contact
Directory and Dial.
Answer a Call
To answer a call, li the handset or to answer a new call
while on an Acve call, press Answer. The current call is
placed on Hold.
The maximum Acve, Incoming or Held calls allowed at
one me are 24 calls.
Forward a Call
Manually Forward incoming calls:
1. While the phone is ringing, press Forward.
2. Enter a phone number and Forward.
Automacally Forward all calls:
1. Press Forward from the Home screen. Select a Line,
if available.
2. Select a Forwarding Type (Always, Busy, No Answer).
If selecng No Answer, enter the number of rings
before the call is forwarded.
3. Enter a forwarding number and Enable.
Disable call forwarding:
1. Select Forward and a Line, if mulple Lines.
2. Select a Forwarding Type and Disable.
Forward a Call with Find Me / Follow Me:
Set up Find Me / Follow Me in Applicaon Framework or
the portal to forward calls, using the linked instrucons.
Hold and Resume a Call
Mulple calls can be on Hold. During an Acve call,
select Hold. A Hold icon displays on the Line of the held
call, as well as a ashing red light on the Line key. Press
Resume to resume call.
Transfer a Call
Consultave is the default Transfer Type, but can be
changed as follows:
1. Navigate to Sengs > Basic > Preferences.
2. Select Default Transfer Type > Blind or Consultave.
Transfer a call, using one of the following:
• Press Transfer to use default Transfer type.
• Press and hold Transfer to use non default type.
• Select Blind or Consultave.
• Dial a number or choose a Contact.
-- If Blind, the call transfers immediately.
-- If Consultave, press Transfer or aer hearing
the ring-back or speaking with the person.
This guide covers the basic features and operaon of
the Polycom® VVX® 250, 350 and 450 IP telephones
with Polycom® UC Firmware 5.5.1 or later and SIP 5.8.0
or later. Funconality is basically the same for all three
models.
For more informaon, refer to the Star2Star Knowledge
Base.
Phone Screens
Three main screens are available for these phones:
• Main Menu/Home Screen - Displays menu opons
for sengs and device
informaon. Press Home
from any other screen to
display Main Menu.
• Lines Screen - Default view
when phone is idle. Displays phone lines, Favorites
and condional so keys.
Access Lines with one of the
following:
• Press Home.
• Select Lines during a call.
Polycom®VVX® 250, 350 and 450
Desktop Telephones
Quick Start Guide
Copyright © 2019, Star2Star Communicaons®, LLC. All rights reserved. Star2Star is a registered trademark of Star2Star Communicaons, LLC. Polycom is a registered trademark of Polycom®, Inc. May 2019

End a Call
Use one of the following opons to end an Acve call:
• Replace the handset, press headset or speakerphone
key, or End Call.
• To end a call on Hold, resume the call rst. Navigate to
Calls, select the call and press Resume > End Call.
Park a Call
Park, if available, is used to place an Acve call on Hold at
one extension and pick it up at a dierent extension.
• Park an Acve call, press the Park so key.
• Retrieve a parked call, press appropriate line or key.
Do Not Disturb (DND)
When Do Not Disturb is enabled, the phone does not
ring and calls follow the next step in the extension’s Find
Me/Follow Me rule. Press DND from the Home screen to
enable/disable Do Not Disturb.
Redial the Last Called Number
Re-call the last called number with Redial.
• Navigate to Home > Redial.
Recent Calls
The Recent Calls list holds up to 100 entries and includes
missed, received and placed calls. Icons indicate Placed,
Received, Missed or Private calls.
Navigate to Directories > Recent Calls.
Sort Recent Calls by Time or Name:
• Select Directories > Recent Calls > Sort > Time or
Name > Order > Ascending or Descending.
Sort Recent Calls by Type:
• Select Directories > Recent Calls > Sort > Type >
Missed Calls, Received Calls or Placed Calls.
Use the Navigaon/Select key, as follows:
• Right arrow - Dial the selected number.
• Le arrow - Return to the Directory.
• Up/Down arrows - Select the previous/next call.
Navigate to Directories > Recent Calls to do any of the
following opons. Select a call record and press:
• Info - View a call record.
• Info > Save - Add it to the Contact Directory. If the
number is not a Favorite, Add to Favorites displays.
• Info > Edit/Dial - Edit the number and Dial.
• Info > Delete - Remove a call.
Conference Calls
On-phone conferencing feature is limited. To Conference
up to 150 parcipants, contact an administrator to set up
StarConference™.
Iniate a Conference Call:
1. Enter a phone number or use the Directory lists to
call a Contact.
2. Aer call connects, select Conference.
3. Call the next Contact and select Conference.
Conference an Acve call and a Held call:
• Select the Held call while in an Acve call and Join.
Manage the Conference opons:
• Hold - Suspends all Conference parcipants.
• Res (Resume) - Resumes all parcipants.
• Split - Places parcipants on Hold in separate calls.
• Mute - Silences your phone microphone. Parcipants
can hear each other, but not you.
• End - Removes you from a Conference call.
By default, when you end a Conference call,
your connecon to the call ends and the other
parcipants remain in the call..
Favorites
Favorites are Contacts called most oen. Favorites
display consecuvely according to the Index Number,
lowest number rst.
Make a Contact a Favorite:
1. Navigate to Directories > Contact Directory and
select a Contact.
2. Select Add or Add to Favorites.
3. Press Yes to automacally accept an index number
or select Edit Index to enter a unique index number.
Press Yes to accept an index number or enter a
number up to 9999.
Dial a Favorite with one of the following opons:
• From the Home screen, select a Favorite and Dial.
• Select New Call > Favorites. Select a Favorite >Dial.
• Navigate to Directory > Favorites. Select a Favorite
and Dial.
Reorder a Favorites list using the Index Number:
1. From Contact Directory, select a Contact.
2. From Contact Informaon, select Edit > Favorite
Index.
3. Enter a new Index Number and Save.
Page 2 of Polycom®VVX®250, 350, 450
Favorites - connued
Delete a Favorite:
1. From Contact Directory, select a Contact.
2. From Contact Informaon > Edit > Edit Contact,
select Favorite Index and Delete the Index Number.
3. Select Save.
Record a Call
VVX 250, 350 and 450 phones can record up to 4 hours
of calls onto a USB drive as .wav les. They can be saved
in one le and replayed on the phone or a computer.
• During an Acve call, select Record > Start.
“Recording in progress” displays in the status bar.
• End recording - Select Stop or Back > End Call.
• Pause recording - Select Pause. Resume to resume.
• Play recording - Navigate to Sengs > Features >
Removable Storage Media > Browse Recordings.
Select a le, Open > Play.
Ring Tones
Change Ring Tones, with one of the following:
• Incoming calls - Navigate to Sengs > Basic >
Preferences > Ring Type. For mulple Lines, select a
Line and a Ring Type.
• Individual Contacts - To set a ringtone for a Contact,
navigate to Directory > Contact Directory > Contact
> Contact Informaon > Edit. Update the Contact’s
Ring Type. Press Save.
Voicemail
Navigate to Messages > Message Center > Connect and
follow the prompts to listen to messages.
Mute Microphone
Press Mute to enable/disable the phone’s microphone.
Adjust Volume
Press Volume during a call to change Acve call volume,
or when the phone is idle or ringing to change ringer
volume.
Contact Directory
To view Contacts in the Contact Directory:
• From the Home screen, select Directories > Contact
Directory.
Note: Personal Contacts informaon may be lost when
phone rmware is updated.