Polycom VVX 311 User manual

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Understanding
Polycom®VVX®311
ALTICE BUSINESS HOSTED VOICE

ALTICE BUSINESS POLYCOM VVX311 USER GUIDE
877-544-4872 | alticebusiness.com
Phone Views
Your phone has four main Views: Home, Calls, Active Call, and Lines view (the default). You can access Home and
Lines view at any time. If your phone has one or more calls, you can also access Calls or Active Call view.
For Home view from any menu, press .
Press to alternate between Home and Lines view.
Home View
Home view displays icons you can select to access phone functions.
You can use the right, left, up, and down arrow keys to display more icons.
Lines View
Lines view displays phone Lines, Favorites, and soft keys.
If your phone is idle, you can press the Line key to access the Dialer.

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ALTICE BUSINESS POLYCOM VVX311 USER GUIDE
Calls View
If your phone has one or more calls, you can access Calls view.
Call color indicates status:
• Medium grey— Active call
• Dark grey— Incoming call
• White— Held call
Use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call.
Entering Data
Use the dialpad keys to enter information. To backspace, press Backspace .
To type with the dialpad keys, press a key repeatedly to view the character options and stop to select.
To type other characters, press Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and #keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the
handset, or by pressing or .
If you navigate away from your call(s), press to see Active Call or Calls view again.
Tip: Switching Between Lines and Calls View
When in Calls view, switch to Lines view by pressing More > Lines.
Switch back to Calls view by pressing More > Calls.
Placing Calls
Pick up the handset, or press or . Enter the phone number, and press Send.
Or enter the phone number first, then press Dial, pick up the handset, or press or .
From Lines view: Press the phone Line key, enter the phone number, and press Send.
From Home view: Select New Call using the left and right arrow keys. Enter the phone number, and press Send.
Timesaver: Placing Calls Quickly
Select a recent call or Favorite, or select a contact’s phone number in the Contact Directory.

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ALTICE BUSINESS POLYCOM VVX311 USER GUIDE
Answering Calls
To answer with the speakerphone, press or tap Answer. To answer with the handset, pick up the handset.
To answer with a headset, press .
To answer a new call while on an active call, press Answer. The current call will be held.
Ending Calls
To end an active call, replace the handset, press , or press . Or, press End Call.
To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call.
Holding Calls
From Calls view, press Hold or . Remember to highlight the call first.
Transferring Calls
There are two transfer types:
• Warm Transfer: talk to the person before the transfer completes
• Blind Transfer: Automatically transfer a call without talking to the other person. The call is automatically transferred
after you dial the number you are transferring the call to. Use Blind Transfer if you need to retain the Caller ID.
To transfer a call:
1. From Lines or Calls view, press Transfer or . The active call is held.
2. From the Dialer, place a call to the person you want to transfer the call to.
3. When you hear the call is picked up, press Transfer or to complete the transfer.
• Or, if you want to talk with the person before the transfer completes, connect and talk with the
person, and then press Transfer. To cancel the transfer before the call connects, tap Cancel.
To perform a blind transfer:
1. From Lines or Calls view, press Transfer. The active call is held.
2. From the Dialer, press Blind, and place a call to the person you want to transfer the call to
and hit Send. If you do not see Blind, press More, and then Blind, then Send.
3. The call automatically transfers to the person you specified.

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ALTICE BUSINESS POLYCOM VVX311 USER GUIDE
Forwarding Calls
You can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is
enabled on your phone. Call forwarding is not available on shared lines.
To forward all calls to another person do one of the following:
• From Home view, select Forward.
• From Home view, select Settings and select Features > Forward.
o If your phone is idle, press the Forward soft key from Lines view.
o If your phone is set up with multiple lines, select the line to apply forwarding to.
• From the Forwarding Type Select screen, select the forwarding type you want:
o Always - To forward all incoming calls.
o No Answer - To forward all unanswered incoming calls.
o Busy - To forward calls that arrive when you’re already in a call.
• Enter the forwarding number, and select Enable. If you selected the No Answer option, you can
enter the number of rings before your phone forwards the call. The recommended value is 2.
To disable call forwarding:
1. From Home view, select Forward.
• If your phone is set up with multiple lines, select the line to disable forwarding for.
2. From the Forwarding Type Select screen, select the forwarding type to disable, and select Disable.
Placing Conference Calls
Call the first party, and after the call connects, press More, and select Confrnc. Then, dial and connect with
the second party and press Confrnc again.
From Lines or Calls view, you can:
• Press Hold to hold all participants.
• Press End Call to remove yourself from the call, but keep the other participants connected.
• Press Split to end the conference and hold all participants.
Timesaver: Placing Conference Calls
If you have an active and held call, press Join to set up a conference.