QMS 1060E Instruction Manual
QMS 1060E
Print System
Operation
®
1800380-001B
Trademarks
The following are trademarks or registered trademarks of their respective owners.
Those listed as registered are registered in the United States Patent and Trademark
Office. Some trademarks are also registered in other countries. Other product names
mentioned in this manual may be trademarks or registered trademarks of their
respective owners. QMS and the QMS logo are registered trademarks of QMS, Inc., and
Crown, the Crown seal, PS Executive Series, imPRESS, and UltraScript are trademarks
of QMS, Inc. Adobe is a registered trademark of Adobe Systems Incorporated,
registered in the United States Patent and Trademark Office. PostScript is a trademark
of Adobe Systems Incorporated for a page description language and may be registered
in certain jurisdictions. Throughout this manual, “PostScript Level 2” is used to refer to
a set of capabilities defined by Adobe Systems for its PostScript Level 2 page
description language. These capabilities, among others, are implemented in this
product through a QMS-developed emulation that is compatible with Adobe's PostScript
Level 2 language. Intellifont/Agfa Division, Miles, Inc. Apple, AppleTalk, ImageWriter,
LaserWriter, Macintosh, EtherTalk, and LocalTalk/Apple Computer, Inc. Centronics/
Centronics Data Computer corporation. DEC, DECnet, VMS/Digital Equipment
Corporation. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC,
AT, PC/XT, Token-Ring/International Business Machines Corporation. ITC Avant Garde
Gothic, ITC Zapf Chancery, ITC Bookman and ITC Zapf Dingbats/International Typeface
Corporation. Helvetica, Palatino, and Times/Linotype-Hell AG and/or its subsidiaries.
Intel/Intel Corporation. Microsoft, MS-DOS, Windows/Microsoft Corporation. Gothic
Medium BBB and Ryumin Light KL/Morisawa and Company, Ltd. Novell and NetWare/
Novell, Inc. UNIX/UNIX Systems Laboratories, Inc. Ethernet and Xerox/Xerox
Corporation. The ENERGY STAR logo/United States Environmental Protection Agency.
The ENERGY STAR emblem does not represent EPA endorsement of any product or
service.
Proprietary Statement
The digitally encoded software included with your QMS 1060E Print System is
Copyrighted © 1995 by QMS, Inc. All Rights Reserved. This software may not be
reproduced, modified, displayed, transferred, or copied in any form or in any manner or
on any media, in whole or in part, without the express written permission of QMS, Inc.
Copyright Notice
This manual is Copyrighted © 1995 by QMS, Inc., One Magnum Pass, Mobile, AL
36618. All Rights Reserved. This manual may not be copied in whole or in part, nor
transferred to any other media or language, without the express written permission of
QMS, Inc.
Contents
1 Introduction
Introduction ..................................................................................1-2
About This Manual .......................................................................1-2
Typographic Conventions 1-3
2 Consumables
Introduction ..................................................................................2-2
Preventing Print Media Jams ......................................................2-2
Loading the 500-Sheet Cassette .................................................2-3
QMS 1060E Print System Operationii
Loading the Multipurpose Tray .................................................. 2-9
Envelopes: Special Considerations 2-11
Labels: Special Considerations 2-13
Letterhead and Memo Paper: Special Considerations 2-15
Transparencies: Special Considerations 2-16
Thick Paper or Card Stock 2-17
About Toner Cartridges ............................................................ 2-18
Installing and Storing the Toner Cartridge 2-18
Toner Cartridge Life 2-19
Extending Toner Cartridge Life 2-19
Replacing a Toner Cartridge 2-20
3 Advanced Printing Features
Introduction .................................................................................. 3-2
Chaining Cassettes ..................................................................... 3-2
How to Chain Cassettes 3-2
Collating Output 3-3
Chunk Collation 3-5
Advantages of Collation 3-5
Collating PCL 5 Files 3-6
Working with Status Pages ........................................................ 3-6
Identifying a Status Page Type 3-6
Printing a Status Page 3-7
Cancelling/Ending Print Jobs ..................................................... 3-7
Cancelling a Print Job 3-8
Ending a Print Job 3-8
4 Printer Maintenance
Introduction .................................................................................. 4-2
Handling the Printer .................................................................... 4-2
Cleaning the Printer .................................................................... 4-4
Cleaning Guidelines 4-4
Cleaning the Outside of the Printer 4-4
Cleaning the Inside of the Printer 4-5
Contents iii
5 Print Quality
Introduction ..................................................................................5-2
About Print Density ......................................................................5-2
About Gamma Correction ...........................................................5-2
About Halftone Types ..................................................................5-3
High-Resolution Printing .............................................................5-4
Setting the Resolution 5-4
How Much Memory Do You Need? 5-5
6 Troubleshooting
Introduction ..................................................................................6-2
Automatic Jam Recovery ............................................................6-2
Clearing Media Jams ...................................................................6-2
Locating Print Media Jams 6-2
Clearing Inside Upper Unit Area Jams 6-3
Clearing Cassette Area Jams 6-5
Clearing Multipurpose Tray Area Jams 6-6
Clearing Output Tray Jams 6-7
Status Messages ..........................................................................6-7
Service Messages ......................................................................6-10
HP-GL Error Codes and PCL Error Codes 6-11
Printer Problem Checklist .........................................................6-11
IBM PC and Compatible Computer Checklist 6-14
Apple Macintosh Checklist 6-14
Control Panel Problems 6-16
Data Indicator Stays Lit 6-16
Paper Jam Message Stays On 6-16
Emulation Problems ..................................................................6-17
PostScript Level 1 6-17
QMS 1060E Print System Operationiv
Output Problems ....................................................................... 6-17
600x600 dpi Printing Unavailable 6-17
Binary Data Printing Problem 6-17
Ethernet Interface Printing Problem 6-18
Blank Page 6-18
End-of-Document (EOD) Command Problems 6-19
Multiple Pages Problem 6-19
NetWare Banner Page Job Does Not Print 6-20
Not All Pages Print 6-20
Orientation Problem 6-20
PostScript Error with Error Handler Enabled 6-20
General Printer Problems ......................................................... 6-21
No Start-up Page 6-21
Advanced Status Page Won't Print 6-21
Printer Resets 6-22
Disk Problems ............................................................................ 6-22
IDE Internal Hard Disk Not On Line 6-22
External SCSI Hard Disk Not On Line 6-23
Font Problems ........................................................................... 6-23
Can'’t Download Fonts 6-23
Can't Access Fonts 6-24
Intellifont Fonts Don't Appear on Status Page 6-24
Print Quality Problems .............................................................. 6-25
General 6-25
Specific 6-25
Placing a Service Call ............................................................... 6-32
Contents v
A QMS Customer Support
Sources of Support ..................................................................... A-2
Your QMS Vendor A-2
Your Application Vendor A-2
Q-FAX A-2
The QMS Corporate Bulletin Board System A-3
CompuServe A-3
Internet A-3
QMS Customer Response Center (CRC) A-4
QMS National Service A-5
QMS World-wide Offices ............................................................ A-6
Index
v
Introduction
QMS 1060E Print System Operation1-2
Introduction
This manual provides information you may need only once in a while.
Use it in conjunction with your other QMS 1060E Print System docu-
mentation.
Here is a brief overview of the
Operation
guide.
About This Manual
The information in this manual is divided into the following sections:
1
Introduction Provides an overview of the manual.
2
Consumables Describes how to load paper in the
500-sheet cassettes and
multipurpose tray, how to load labels
and transparencies, and how to
replace the toner cartridge.
3
Advanced Printing
Features
Explains how to print on both sides of a
sheet of paper, chain cassettes, collate
output, print a statuspage, and cancel or
end print jobs.
4
Printer
Maintenance
Describes how to handle and clean the
printer.
5
Print Quality Shows how to improve print quality
through a discussion of print density,
print resolution, and gamma correction.
About This
Manual
1-3
Introduction
Typographic Conventions
The following typographic conventions are used throughout this manual:
6
Troubleshooting Provides media jam prevention tips,
explains how to locate and clear
media jams, lists printer status
messages, outlines printer and print
quality problems and solutions, and
describes how to place a service
call.
A
QMS Customer
Support
Provides world-wide product sales and
support telephone numbers and
describes how to communicate with
QMS through the QMS Bulletin Board,
CompuServe, the Internet, and Q-FAX.
Mixed-Case
Courier Text you type, and messages and information
displayed on the screen
Mixed-Case
Italic
Courier
Variable text you type; replace the italicized word(s)
with information specific to your printer or computer
UPPERCASE
COURIER Information displayed in the printer message window
lowercase
bold PostScript operators and DOS commands
lowercase italic
Variable information in text and PostScript variables
UPPERCASE File and utility names
↵Press the Enter key (PC) or Return key (Macintosh)
^ Press and hold down the Ctrl key (PC)
About This
Manual
QMS 1060E Print System Operation1-4
» Note:
Notes contain tips, extra information, or important information
that deserves emphasis or reiteration.
▲Caution:
Cautions present information that you need to know to
avoid equipment damage, process failure, or extreme annoyance.
M
WARNING!
Warnings indicate the possibility of personal injury if a
specific procedure is not performed exactly as described in the
manual.
ACHTUNG!
Bitte halten Sie sich exakt an die im Handbuch
beschriebene Vorgehensweise, da sonst Verletzungsgefahr
bestehen könnte.
v
Introduction
QMS 1060E Print System Operation2-2
Introduction
This chapter describes the following:
n
How to prevent media jams.
n
How to load the 500-sheet media cassette and the multipurpose
tray.
n
How to load paper, transparencies, envelopes, labels, thick
paper, and card stock.
n
How to replace the toner cartridge in the printer.
Preventing Print Media Jams
Many printer problems are caused by improper handling of media.
There are several things you can do to reduce the chance of media
jamming in your printer:
n
Use paper, transparencies, envelopes, cardstock, and labels that
meet the guidelines set for the printer. (See the “Consumable
Supplies” section of appendix B, “Technical Specifications,” in the
Reference
, for more complete information.)
n
Make sure the media is not folded or wrinkled.
n
Do not overfill the multipurpose tray or the cassette. The multipur-
pose tray holds about 150 sheets of 20 lbs (75 g/m2) paper, 50
transparencies, 10 envelopes, 50 sheets of letterhead or thick
paper, or 50 labels; the standard cassette holds about 500 sheets
of 20 lbs (75 g/m2) paper, 100 transparencies, 120 labels, or 400
sheets of letterhead paper.
n
If you have problems with multiple sheets of media feeding
through the printer, remove the media from the tray or cassette
and fan the edges. The sheets may be sticking together.
Loading the
500-Sheet
Cassette
2-3
Consumables
n
Store media away from moisture and humidity. They may cause
media to turn up at the edges or wrinkles to occur. The recom-
mended relative humidity during operation is 15%-85%.
n
Load media printing side up. The printing side of paper is indi-
cated on the paper wrapping.
Loading the 500-Sheet
Cassette
The QMS 1060E Print System comes standard with one 500-sheet
letter/A4 cassette. The printer automatically pulls media from the cas-
sette, if the cassette is selected. You may purchase an optional cas-
sette from your QMS vendor.
» Note:
You should ensure that the media size matches the cassette
size. Otherwise, the printed image will not be correctly placed on the
page.
1 Slide the cassette out of the printer.
Loading the
500-Sheet
Cassette
QMS 1060E Print System Operation2-4
2 Load media in the 500-sheet cassette in increments so that
all 500 sheets fit in the cassette and the media stack is prop-
erly leveled out.
» Note:
Paper is packed in reams of 500 sheets. Do not unpack the
paper above the printer as this might cause particles to fall into
the printer components. Note the arrows on the wrapper. They
show which side of the paper should be on the top when it is
loaded in the cassette.
1 Unwrap the media, pull the stack out, and then with one hand
at each end of the stack, lift and hold it in a curved position
as shown in the following illustration.
Hold Without
Gripping
Loading the
500-Sheet
Cassette
2-5
Consumables
2 Grip each end of the stack firmly.
3 Straighten the stack, and then roll the fanned sheets from side
to side to getair through the sheets andprevent staticbuildup.
Grip
Straighten And Roll From Side To Side
Loading the
500-Sheet
Cassette
QMS 1060E Print System Operation2-6
4 Take off the top and bottom sheets.
The top and bottom sheets sometimes have residual glue buildup
that could cause the printer to jam.
5 Position the cassette.
The cassette has a spring in the bottom that provides some resis-
tance when print media is placed on it. Lay the cassette flat on a
hard surface and using your left hand push down on the plate in
the cassette until it locks.
6 Load the media in the cassette.
Load the media so the edge of the stack comes against the back
of the cassette in three steps as follows:
Remove Top Sheet
Remove Bottom Sheet
Loading the
500-Sheet
Cassette
2-7
Consumables
a Up to the bottom limit mark
b Halfway to the top limit mark
c Up to the top limit mark.
7 Ensure that the media stack lies flat, does not exceed the top
limit mark, and is positioned under the retaining clips.
8 Slide the cassette back into the feeder.
Top Limit
Bottom Limit Retaining Clips
Loading the
500-Sheet
Cassette
QMS 1060E Print System Operation2-8
Push the cassette straight into the cassette slot on the feeder
until it’s firmly seated.
9 Adjust the media stop to fit the media size.
The printer delivers your output, print-side down, to the output
tray at the top of the printer. The media stop keeps the sheets
positioned in the output tray.
Cassette
Media Stop
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