QMS 1660 Instruction Manual
QMS®1660
Print System
Operation
1800357-001B
Trademarks
The following are trademarks or registered trademarks of their respective owners.
Those listed as registered are registered in the United States Patent and Trademark
Office. Some trademarks are also registered in other countries. Other product names
mentioned in this manual may be trademarks or registered trademarks of their
respective owners. QMS, the QMS logo, Crown, the Crown seal, PS Executive Series,
imPRESS/QMS, Inc. Adobe is a registered trademark of Adobe Systems Incorporated,
registered in the United States Patent and Trademark Office. PostScript is a trademark
of Adobe Systems Incorporated for a page description language and may be registered
in certain jurisdictions. Throughout this manual, “PostScript Level 2” is used to refer to
a set of capabilities defined by Adobe Systems for its PostScript Level 2 page
description language. These capabilities, among others, are implemented in this
product through a QMS-developed emulation that is compatible with Adobe's PostScript
Level 2 language. Apple, AppleTalk, ImageWriter, LaserWriter, Macintosh, EtherTalk,
and LocalTalk/Apple Computer, Inc. DEC, DECnet, VMS/Digital Equipment Corporation.
Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, AT, PC/XT,
Token-Ring/International Business Machines Corporation. ITC Avant Garde Gothic, ITC
Zapf Chancery, ITC Bookman, ITC Zapf Dingbats/International Typeface Corporation.
Helvetica, Palatino, Times/Linotype-Hell AG and/or its subsidiaries. Novell, NetWare/
Novell, Inc. UNIX/UNIX Systems Laboratories, Inc. Ethernet and Xerox/Xerox
Corporation. The ENERGY STAR logo is a trademark of the United States
Environmental Protection Agency. The ENERGY STAR emblem does not represent EPA
endorsement of any product or service.
Proprietary Statement
The digitally encoded software included with your QMS 1660 Print System is
Copyrighted © 1995 by QMS, Inc. All Rights Reserved. This software may not be
reproduced, modified, displayed, transferred, or copied in any form or in any manner or
on any media, in whole or in part, without the express written permission of QMS, Inc.
Copyright Notice
This manual is Copyrighted © 1995 by QMS, Inc., One Magnum Pass, Mobile, AL
36618. All Rights Reserved. This manual may not be copied in whole or in part, nor
transferred to any other media or language, without the express written permission of
QMS, Inc.
ContentsContents
1 Introduction
Introduction ..................................................................................1-2
About This Manual .......................................................................1-2
Typographic Conventions 1-3
2 Consumables
Introduction ..................................................................................2-2
Preventing Print Media Jams ......................................................2-2
Loading the 250-Sheet Paper Cassette ......................................2-3
Loading the Multipurpose Tray ...................................................2-6
Envelopes: Special Considerations 2-10
Labels: Special Considerations 2-10
Letterhead and Memo Paper: Special Considerations 2-11
Transparencies: Special Considerations 2-11
QMS 1660 Print System Operationii
Using Toner Cartridges ............................................................. 2-12
Toner Cartridge Life 2-12
Toner Cartridge Storage 2-12
Refilled Toner Cartridges 2-13
Extending Toner Cartridge Life 2-13
Replacing a Toner Cartridge 2-14
3 Advanced Printing Features
Introduction .................................................................................. 3-2
High-Resolution Printing ............................................................ 3-2
Memory Requirements for High-Resolution Printing 3-3
Double-Sided Printing ................................................................. 3-4
Cassette Chaining ....................................................................... 3-4
Chaining Cassettes 3-5
Collating Output .......................................................................... 3-6
Advantages of Collation 3-6
Working with Chunk Collation 3-6
Improving Collation Performance 3-7
A Note About Collating PCL 5 Files 3-8
Working with Status Pages ........................................................ 3-9
Identifying a Status Page Type 3-9
Cancelling/Ending Print Jobs ................................................... 3-11
Cancelling a Print Job 3-11
Ending a Print Job 3-12
4 Printer Care
Introduction .................................................................................. 4-2
Handling the Printer .................................................................... 4-2
Conserving Energy ...................................................................... 4-3
Cleaning the Printer .................................................................... 4-4
Cleaning Guidelines 4-4
Cleaning the Film on the Metal Feed Roller 4-4
Contents iii
Cleaning the Outside of the Printer 4-5
5 Print Quality
Introduction ..................................................................................5-2
About Print Resolution ................................................................5-2
About Print Density ......................................................................5-3
About Gamma Correction ...........................................................5-4
About Halftone Types ..................................................................5-5
6 Troubleshooting
Introduction ..................................................................................6-2
Automatic Jam Recovery ............................................................6-2
Clearing Media Jams ...................................................................6-2
Locating Print Media Jams 6-2
Clearing Front Inside Area Jams 6-4
Clearing Paper Cassette Area Jams 6-5
Clearing Front Upper Door Area Jams 6-6
Clearing Multipurpose Tray Area Jams 6-7
Status Messages ..........................................................................6-8
Service Messages ......................................................................6-11
HP-GL and PCL Error Codes .....................................................6-12
HP-GL Error Codes 6-12
PCL Error Codes 6-12
Testing Macintosh-Printer Communication .............................6-13
Testing PC-Printer Communication .........................................6-13
Creating the Test File 6-13
Sending the Test File 6-14
Printer Problem Checklist .........................................................6-18
IBM PC and Compatible Computer Checklist 6-21
Apple Macintosh Checklist 6-22
Control Panel Problems 6-22
QMS 1660 Print System Operationiv
Data Indicator Stays Lit 6-22
Emulation Error 6-23
Paper Jam Message Stays On 6-23
Paper Size Mismatch 6-23
Toner Out Message Displays 6-24
Emulation Problems .................................................................. 6-24
PostScript Print Job Doesn't Print 6-24
PostScript Level 1 Problems 6-24
Output Problems ....................................................................... 6-25
600x600 or 1200x600 dpi Printing Unavailable 6-25
Binary Data Printing Problem 6-25
Blank Pages 6-26
End-of-Document (EOD) Command Problems 6-26
Multiple Pages Problem 6-27
NetWare Banner Page Job Doesn't Print 6-27
Not All Pages Print 6-27
Orientation Problem 6-27
PostScript Error with Error Handler Enabled 6-28
Start-up Page Doesn't Print 6-28
Status Page Problems 6-29
Print Reset Problems ................................................................ 6-29
Hard Disk Problems .................................................................. 6-29
IDE Internal Hard Disk Not On Line 6-29
External SCSI Hard Disk Not On Line 6-30
Fonts Unavailable on Kanji Hard Disk 6-30
General Print Quality Problems ............................................... 6-31
Specific Print Quality Problems ............................................... 6-31
Black Image (Entire Page) 6-31
Blurred Background 6-32
Dark Image (Entire Page) 6-32
Light Image (Entire Page) 6-32
Stain Along the Edge of the Page 6-32
Stains on the Back of the Page 6-32
Toner Smudges 6-32
Uneven Print Density 6-33
White or Light Lines 6-33
Placing a Service Call ............................................................... 6-33
Contents v
A QMS Customer Support
Sources of Support ..................................................................... A-2
Your QMS Vendor A-2
Your Application Vendor A-2
Q-FAX A-2
The QMS Corporate Bulletin Board System A-3
CompuServe A-3
Internet A-3
QMS Customer Response Center (CRC) A-4
QMS National Service A-4
QMS World-wide Offices ............................................................ A-5
Index
Introduction
QMS 1660 Print System Operation1-2
Introduction
This manual provides information you may need only once in a while.
Use it in conjunction with your other QMS 1660 Print System docu-
mentation.
This chapter gives you a brief overview of this manual.
About This Manual
The information in this manual is divided into the following sections:
1
Introduction Provides an overview of the manual.
2
Consumables Describes how to load paper in the
250-sheet cassette and multipurpose
tray, how to load labels and
transparencies, and how to replace
the toner cartridge.
3
Advanced Printing
Features
Explains how to use the printer’s
three resolutions, print on both sides
of a sheet of paper, chain cassettes,
collate output, print a status page,
cancel a print job, and end a print job.
4
Printer Care Describes how to handle and clean
the printer.
5
Print Quality Shows how to improve print quality
through a discussion of print
resolution, print density, and gamma
correction.
About This
Manual
1-3
Introduction
Typographic Conventions
The following typographic conventions are used in this manual:
» Note:
Notes contain tips, extra information, or important information
that deserves emphasis or reiteration.
▲Caution
:
Cautions present information that you need to know to avoid
equipment damage, process failure, or extreme annoyance.
6
Troubleshooting Provides media jam prevention tips,
explains how to locate and clear
media jams, lists printer status
messages, outlines printer and print
quality problems and solutions, and
describes how to place a service call.
A
QMS Customer
Support
Provides world-wide product sales
and support telephone numbers and
describes how to communicate with
QMS through the QMS Bulletin
Board, CompuServe, the Internet and
Q-FAX.
Index
Mixed-Case
Courier Text you type, and messages and information displayed
on the screen
Mixed-Case
Italic
Courier
Variable text you type; replace the italicized word(s) with
information specific to your printer or computer
UPPERCASE
COURIER Information displayed in the printer message window
lowercase bold PostScript operators and DOS commands
lowercase italic
Variable information in text
UPPERCASE File and utility names
↵Press the Enter key (PC) or Return key (Macintosh)
^ Press and hold down the Ctrl key (PC)
About This
Manual
QMS 1660 Print System Operation1-4
M
WARNING
!
Warnings indicate the possibility of personal injury if a
specific procedure is not performed exactly as described in the
manual.
ACHTUNG!
Bitte halten Sie sich exakt an die im Handbuch
beschriebene Vorgehensweise, da sonst Verletzungsgefahr
bestehen könnte.
v
Introduction
QMS 1660 Print System Operation2-2
Introduction
This chapter describes how to prevent media jams, how to load the
250-sheet media cassette and the multipurpose tray, how to load
transparencies and labels, and how to replace the toner cartridge in
the printer.
Preventing Print Media Jams
Many printer problems are caused by improper handling of media.
There are several things you can do to reduce the chance of media
jamming in your printer:
n
Use print media that meets the guidelines set for the printer. (See
the “Consumable Supplies” section of appendix B, “Technical
Specifications,” in the
Reference
, for more complete information.)
n
Make sure print media is not folded or wrinkled.
n
Do not overfill the multipurpose tray or the paper cassettes. The
multipurpose tray holds about 100 sheets of paper, 50 transpar-
encies, or 40 labels; the standard cassettes hold about 250
sheets of paper. An optional 500-sheet paper cassette is also
available.
n
If you have problems with multiple sheets of paper or transparen-
cies feeding through the printer, remove the paper or transparen-
cies from the tray or cassette and fan the edges. The sheets may
be sticking together.
n
Store media away from moisture and humidity. They may cause
media to turn up at the edges or wrinkles to occur. The recom-
mended relative humidity during operation is 20%-80%.
n
Load media printing side down. The printing side of paper is indi-
cated on the paper wrapping.
Loading the
250-Sheet
Paper Cassette
2-3
Consumables
Loading the 250-Sheet Paper
Cassette
The QMS 1660 Print System comes standard with two 250-sheet
paper cassettes (letter/A4 and 11"x17"/A3). The printer automatically
pulls paper from the cassette.
» Note:
The paper size must match the paper cassette size. Since the
paper cassette sends a paper size signal to the printer controller,
using the wrong size paper will cause your image to be positioned
incorrectly on the page or clipped. You may purchase additional
cassettes from your QMS vendor.
Load paper in either 250-sheet cassette as follows:
1 Remove the paper cassette from the printer.
2 Align the paper stack on a flat surface.
Loading the
250-Sheet
Paper Cassette
QMS 1660 Print System Operation2-4
3 Insert the paper stack into the cassette.
Make sure it lies flat, does not exceed the top limit mark, and
rests under the retaining clips. The cassette holds about 250
sheets of 20 lb (75 g/m2) paper.
4 Insert the paper cassette into the cassette installation slot.
Top Limit
Bottom Limit
Loading the
250-Sheet
Paper Cassette
2-5
Consumables
5 Push the filled paper cassette straight into the installation
slot until it is firmly seated.
6 Adjust the media stop to fit the paper size.
The printer delivers your output print-side down to the output tray
at the top of the printer. The media stop keeps the output posi-
tioned in the tray.
Loading the
Multipurpose
Tray
QMS 1660 Print System Operation2-6
7 If necessary, install the cassette rear cover(s).
If you’re using one or more 11" x 17"/A3 or legal/B4 paper cas-
settes and the cassette rear covers aren’t installed, install them
now.
Loading the Multipurpose Tray
Use the multipurpose tray to print on label stock, odd-sized paper,
and transparencies. The multipurpose tray is also especially useful if
you want to print on a single sheet of letterhead or colored paper with-
out changing the paper in the paper cassette.
This section explains how to load print media in the multipurpose tray.
For tips on how to get the best possible printing results from media
other than paper, see “Envelopes: Special Considerations,” “Labels:
Special Considerations,” “Letterhead and Memo Paper: Special Con-
siderations,” and “Transparencies: Special Considerations,” at the
end of this section.
» Note:
A PAPER SIZE MISMATCH error can be caused if the media in
the multipurpose tray is not the media size selected for the
multipurpose tray (inputbin 1). If the printer supports the media size
you want, insert the correct size media in the multipurpose tray. If the
printer does not support the media size you want, select the universal
media size to clear the error. See “Media Size” in chapter 4, “Printer
Configuration,” of the Reference for more information on
multipurpose size.
Loading the
Multipurpose
Tray
2-7
Consumables
1 Using both hands, open the multipurpose tray.
The tray opens to about a 65° angle.
2 Adjust the multipurpose tray extension to fit the media size.
You may also need to pull out the metal extension.
3 Adjust the media guides to the size of the media.
Metal
Extension
Tray
Extension
Media Guides
Loading the
Multipurpose
Tray
QMS 1660 Print System Operation2-8
4 Align the media, and insert it between the media guides as
far as possible into the printer, making sure it doesn’t
exceed the limit mark on the media guide.
The multipurpose tray holds about 100 sheets of 20 lb (75 g/m2)
paper, 50 transparencies, or 40 labels. Load 8.5" x 11"/A4 media
lengthwise (long edge first).
Media Guide
Limit Mark
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