Quadra-Fire SANTAFEI-C User manual

104/217019-802H
NOTICE: DO NOT DISCARD THIS MANUAL
R
SANTA FE PELLET INSERT
APPLIANCE
MODEL NUMBER:
SANTAFEI-C
Owner’s Manual
Operation & Care
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions on installation, operation, or service.
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.
Tested and approved for wood pellets only. Burning of
any other type of fuel voids your warranty.
CAUTION
CAUTION
Check building codes prior to installation.
• Installation MUST comply with local, regional, state
and national codes and regulations.
• Consult local building, re ofcials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.
WARNING
If the information in these instructions is
not followed exactly, a re could result
causing property damage, personal injury,
or death.
• Do not store or use gasoline or other ammable
vapors and liquids in the vicinity of this or any
other appliance.
• Do not over re - If appliance or chimney connector
glows, you are over ring. Over ring will void
your warranty.
• Comply with all minimum clearances to combustibles
as specied.
Failure to comply may cause house re.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down. Hot glass will
cause burns.
WARNING
• Do not touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room
as replace.
• Alert children and adults to hazards of
high temperatures
• High temperatures may ignite clothing or other
ammable materials.
• Keep clothing, furniture, draperies and other
ammable materials away.
NOTE: To obtain a French translation of this manual,
please contact your dealer or visit www.quadrare.com
REMARQUE : Pour obtenir une traduction française de ce
manuel, s’il vous plaît contacter votre revendeur ou visitez
www.quadrare.com

204/217019-802H
A. Sample of Serial Number / Safety Label
LOCATION: On chain behind right access panel & Behind left access panel
SAMPLE: SERIAL NUMBER LABEL
LOCATION: Behind left access panel.
SAMPLE: CLEARANCE TO COMBUSTIBLES LABEL
LOCATION: On chain behind right access panel
BARCODE LABEL
3.5
2020
2021
2022
JAN FEB MAR APR
MAY JUNE JULY AUG
SEPT OCT NOV DEC
U.S. ENVIRONMENTAL PROTECTION AGENCY
Certified to comply with 2020 particulate emission standards at
1.1 g/hr EPA Method
28R and ASTM 2779 using premium wood pellets .
Input Rating: 30,600 Btu’s/hr.
DO NOT REMOVE THIS LABEL / NE PAS ENLEVER L'ÉTIQUETTE
Made in China/ Fait Aux Chine
7019-799C
THIS WOOD HEATER NEEDS PERIODIC INSPECTION AND REPAIR FOR PROPER OPERATION. CONSULT THE
OWNER’S MANUAL FOR FURTHER INFORMATION. IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS
WOOD HEATER IN A MANNER INCONSISTENT WITH THE OPERATING INSTRUCTIONS IN THE OWNER’S MANUAL.
Serial No. / N° de série
US
Report / Rapport:
061-S-77c-6.2
0061PM077E
SANTAFEI-C *PSANTAFEI-C*
English
3/16 [4.8]3/16 [4.8]
Report No.
#061-S-77d-6.2
0061PM077E
7019-800C
SAFETY LABEL
R
352 Mountain House Road,
Halifax, PA 17032
www.quadrafire.com
Listed Solid Fuel Room Heater/Pellet Type Insert. Also suitable for Mobile Home Installation. This appliance has been
tested and listed for use in Manufactured Homes in accordance with OAR 814-23-9000 through 814-23-909.
Tested to: ASTM E-1509-2004 and ULC S628-93 Room Heating Pellet Burning Type, (UM) 84-HUD FOR USE ONLY WITH
PELLETIZED WOOD OR SHELLED FIELD CORN FUEL. Do not use any other type of fuel.
OMNI-Test Laboratories, Inc. has
determined that this appliance complies with Canadian Standards Association (CSA) B415.1 and Title 40 of the U.S.
Code of Federal Regulations, Part 60, SubPart AAA.OMNI-Test Laboratories Accrediations: The Standards Council of
Canada, the American National Standards Institute, and the U.S. Environmental Protection Agency.
Route power cord away from unit. Do not route cord under or in front of appliance.
DANGER:
Risk of electrical shock. Disconnect power supply before servicing. Replace glass only with 5mm ceramic available
from your dealer.
To start, set thermostat above room temperature, the appliance will light automatically. To shutdown, set thermostat to below room
temperature. For further instruction refer to owner's manual.
KEEP VIEWING AND ASH REMOVAL DOORS TIGHTLY CLOSED DURING OPERATION.
Input Rating: 30,600 BTU/HR.
Electrical Rating:
115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 AMPS.
MINIMUM CLEARANCES TO COMBUSTIBLE MATERIALS
AS A BUILT-IN UNIT
ATop of Hopper Top Vent 2.0 in. 51mm
Rear Vent 2.5 in. 64mm
B Side of Hopper Top/Rear Vent 2.0 in. 51mm
CBack of Hopper Top/Rear Vent 2.5 in. 64mm
D
Vent Pipe to Combustible Top/ Rear Vent 3.0 in. 76mm
A
CB
D
C
B
0 in. Clearance To Exposed Section And Face Trim
Masonry or Zero Clearance
Max. Mantel Depth: 12 in. (305mm)
SIDE WALL
MANTEL
A
E
F
Face Trim
DO NOT REMOVE THIS LABEL
AInsert side to combustible side wall 16 in. 406mm
B Insert top to mantel 12 in. 305mm
CInsert top to max. 2.25 in. to top face trim 4.75 in. 121mm
D
Insert side to max. 2.25 in. to side face trim 10 in. 254mm
EHearth extension to from door opening - front
6 in . 152mm
F Hearth extension from side of door opening 6 in. 152mm
*When constructing floor protection for your pellet appliance,
any parts or materials used, must be non-combustible.
PREVENT HOUSE FIRES
Install and use only in accordance with manufacturer's installation and operating instructions. CONTACT LOCAL BUILDING
OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION INSPECTION IN YOUR AREA.
WARNING - FOR MOBILE HOMES: Do not install appliance in a sleeping room. An outside combustion air inlet
must be provided. The structural integrity of the mobile home floor, ceiling and walls must be maintained.
Refer to manufacturer's instructions and local codes for precautions required for passing chimney through a combustible
wall or ceiling. Inspect and clean vent system frequently in accordance with manufacturer's instructions.
Do Not Connect This Unit to a Chimney Serving Another Appliance.
Use a 3" or 4" diameter type "L" or "PL" venting system.
D
B
C
SANTAFEI-C
*PSANTAFEI-C*
NOTE: Clearances may only be reduced by means approved by the regulatory
authority having jurisdiction
and Welcome to the Quadra-Fire Family!
SAMPLE

304/217019-802H
TABLE OF CONTENTS
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Indicates practices which may cause damage to the appliance or to property.
Quadra-Fire is a registered trademark of Hearth & Home Technologies.
A. Sample of Serial Number / Safety Label ........... 2
B. Warranty Policy .............................. 4
1 Listing and Code Approvals
A. Appliance Certication . . . . . . . . . . . . . . . . . . . . . . . . . 6
B. Appliance Emissions Certication ................ 6
C. BTU & Efciency Specications.................. 6
D. Glass Specications........................... 7
E. Electrical Rating .............................. 7
F. Mobile Home Approved ........................ 7
G. Sleeping Room .............................. 7
H. California - Prop65............................ 7
2 Operating Instructions
A. Fire Safety .................................. 8
B. Non-Combustible Materials ..................... 8
C. Combustible Materials ......................... 8
D. Fuel Material and Fuel Storage . . . . . . . . . . . . . . . . . . 8
E. Before Your First Fire.......................... 9
F. Filling the Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
G. General Operating Information ................. 10
H. Starting Your First Fire........................ 10
I. Fire Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
J. Feed Rate Adjustment Instructions................11
K. Ignition Cycles .............................. 12
L. Insert Removal .............................. 12
M. Restarting the Appliance . . . . . . . . . . . . . . . . . . . . . . 12
N. Clear Space ................................ 12
O. Thermostat Controls ......................... 13
P. Thermostat Setup Options ..................... 13
Q. Thermostat Operation Instructions .............. 14
R. Thermostat Temperature Programs .............. 14
S. Thermostat Other Features .................... 15
T. Thermostat Battery Replacement ................ 16
U. Frequently Asked Questions ................... 17
= Contains updated information
3 Maintenance and Service
A. Proper Shutdown Procedure ................... 18
B. Quick Reference Maintenance Chart............. 18
C. General Maintenance and Cleaning ............. 19
D. Soot or Creosote Fire Awareness ............... 22
E. High Ash Fuel Content Maintenance . . . . . . . . . . . . . 22
4 Troubleshooting Guide ....................... 23
5 Service Parts Replacement
A. Blower Replacement ......................... 25
B. Bafe Replacement .......................... 26
C. Brick Replacement........................... 26
D. Igniter Replacement.......................... 27
E. Glass Replacement .......................... 27
6 Reference Materials
A. Component Functions ........................ 28
B. Component Locations ........................ 30
C. Service & Maintenance Log.................... 31
D. Exploded Drawing ........................... 33
E. Service Parts ............................... 34
F. Accessories................................. 37


404/217019-802H
B. Warranty Policy
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and
electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
WARRANTY PERIOD:
distributor, whichever occurs earlier. However, the warranty shall commence no later than 24 months following the date of product
is produced in the following table.
Page 1 of 2
4021-645K 1/20
Parts Labor Gas Pellet Wood Electric Venting Components Covered
X X
Igniters, Auger Motors, Electronic Components, and
Glass
X
Electrical components limited to modules, remotes/wall
switches, valves, pilots, blowers, junction boxes, wire
harnesses, transformers and lights (excluding light bulbs)
X X Molded Refractory Panels, Glass Liners
XVent Free Burners, Vent Free Logs
X X Castings, Medallions and Baffles
6 years 3 years XCatalyst - Limitations Listed
7 years 3 years X X Manifold tubes, HHT Chimney and Terminations
10 years 1 yearXBurners, logs and refractory
Limited
Lifetime 3 years X X X Firebox and heat exchanger, FlexBurn®System
(engine, inner cover,access cover and fireback)
1 YearNone XXXXXAll replacement parts beyond warranty period
Warranty Period HHT Manufactured Appliances and Venting
All parts including handles, external enamaled
components and other material except as covered by
Conditions, Exclusions, and Limitations listed
2 years
3 years X
X1 YearX X X X
5 years 1 year
Firepots, burnpots, mechanical feeders/auger
assemblies
See condi�ons, exclusions and limita�ons on the next page

504/217019-802H
WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT
authorized dealers is available on the HHT branded websites.
•
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.
• Contact your installing dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts,
a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this warranty.
• Limited Catalyst Warranty
o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period to the original purchaser at
catalyst.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
•
•
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered. These parts
•
noise are not covered by this warranty.
•
•
•
•
This warranty is void if:
•
•
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited
LIMITATIONS OF LIABILITY
•
have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES
OTHER THAN THE WARRANTY SPECIFICED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
Page 2 of 2
4021-645K 1/20