QUORION CR 20 User manual

User Manual
Electronic Cash Register
CR 20

2
Dear valued customer!
On behalf of our proud company we wish to welcome you to the QUORION family of fine business
machines. We sincerely hope you will appreciate the many benefits of being associated with a
distinguished product name that represents both quality and commitment to customer satisfaction.
The QUORION CR 20 is fully customizable and yet simple to operate. Users can easily adapt it to
any type of retail/scanning or hospitality system. Moreover, our dynamic software generates a
compatible environment for a wide array of peripheral devices. It is exactly this versatility and
quality that has made us successful among our multinational customers.
It is therefore with great pride that we look forward to continuing our close collaboration with our
customers.
Your QUORION Team

3
Index
1. Safety Precautions .................................................................................. 5
2. General information................................................................................. 6
2.1 Technical data.......................................................................................................................6
2.2 Components..........................................................................................................................7
2.3 Thermal printer......................................................................................................................8
2.3.1 Paper Insertion.................................................................................................................8
2.4 Switch ON / OFF cash register.............................................................................................9
2.4.1 Operating modes..............................................................................................................9
2.5 Interfaces.............................................................................................................................10
2.5.1 Pin Assignment..............................................................................................................10
2.5.2 Connection to PC ...........................................................................................................11
2.5.3 Adapter Cable for RS232................................................................................................12
2.6 Keyboard .............................................................................................................................13
2.6.1 Names of Keys and Their Function...............................................................................13
3. Getting Started....................................................................................... 15
4. Sign in and Register.............................................................................. 15
4.1 Sign in a Clerk/Sales Person..............................................................................................15
4.2 Register a Department........................................................................................................16
4.3 Register Pre-Programmed PLU’s.......................................................................................16
4.4 Enter a New Price................................................................................................................16
4.5 Create a PLU during the Sale.............................................................................................17
4.6 Multiplication/Division ........................................................................................................18
4.7 Holding a Sale .....................................................................................................................19
4.8 Tendering in Local Currency..............................................................................................19
4.9 Tendering in Foreign Currency..........................................................................................20
4.10 Receipt On/Off and Receipt Copy....................................................................................20
4.11 Time and Date....................................................................................................................20
4.12 No Sale / Open Drawer......................................................................................................20
5. Corrections ............................................................................................ 21
5.1 Clearing of Inputs and Error Messages.............................................................................21
5.2 Error correction...................................................................................................................21
5.3 Void Function......................................................................................................................21
5.4 Refund..................................................................................................................................22
5.5 Transaction Refund.............................................................................................................22
5.6 Transaction Cancel.............................................................................................................23
5.7 Tender Correction...............................................................................................................23
6. Discounts, RA and PO........................................................................... 23
6.1 Percentage Discount/Surcharge........................................................................................23
6.2 Amount Discount/Surcharge..............................................................................................24
6.3 Received on Account / Paid Out ........................................................................................24
7. Using Shift Levels.................................................................................. 25
7.1 PLU/Department Shift.........................................................................................................25
7.2 Price Shift............................................................................................................................25
7.3 Tax Shift...............................................................................................................................25

4
8. Reports................................................................................................... 26
8.1 System Reports...................................................................................................................26
8.2 User Reports........................................................................................................................27
8.3 Electronic Journal...............................................................................................................29
8.3.1 Text Format.....................................................................................................................29
8.3.2 Binary Format.................................................................................................................30
9. Programming ......................................................................................... 30
9.1 Programming of Date and Time .........................................................................................30
9.2 Easy PLU Programming......................................................................................................31
9.3 File Programming................................................................................................................32
9.4 Program Version and Test Routines..................................................................................33
10. Training Mode...................................................................................... 34
11. Instructions for Use............................................................................. 34
11.1 Power Supply and Interfaces ...........................................................................................34
11.2 Service and Maintenance..................................................................................................34
12. Information on the Electromagnetic Compatibility and Safety......... 34
13. Accumulator (Battery)......................................................................... 35

5
1. Safety Precautions
This section presents important information intended to ensure safe and effective use of the CR
20. Please read this section carefully and store it in an accessible location.
•Be sure the voltage of your main power net corresponds to the input voltage printed on the
rating plate of the system. Do not connect power adapters from other manufacturers. Use this
product only for its intended application. Improper usage may lead to equipment damage, fire,
or shock.
•Be sure your power cable meets the relevant safety standards and includes a power-system
ground terminal (PE terminal). Otherwise shock may result.
•Never attempt to stretch the cables to enable a connection. The power cable and DC cable
must have adequate slack at all times during use.
•Do not connect to electrical outlets close to devices that generate voltage fluctuations or
electrical noise. In particular, stay clear of devices that use large electric motors.
•Never insert or disconnect the power plug with wet hands. Doing so may result in severe
shock.
•Always connect the DC cable before plugging the power cable into the wall outlet.
•When disconnecting the DC cable, hold it firmly at the connector area. Do not tug on the cable
itself.
•Never attempt to repair this product yourself. Improper repair work can be dangerous.
•Never disassemble or modify this product. Tampering with this product may result in injury, fire,
or electric shock.
•Be sure to set this unit on a firm, stable, horizontal surface. Product may break or cause injury
if it falls.
•Keep the system away from all conditions, which may cause damage, fire or accidents: Direct
sunlight, high temperature and humidity, extreme changes in temperature, heating and cooling
equipment, or humidity, volatile materials, high levels of dust, vibration, and impact.
•Keep away any liquids from the system. If water or other liquid spills into the equipment, unplug
the power cable immediately, and then contact your dealer for advice. Continued usage may
lead to fire or shock.
•To prevent possible harm to the environment or human health please separate this product
from other waste streams to ensure that it can be recycled in an environmentally sound
manner. For more details on available collection facilities please contact your local dealer
where you purchased this product.

6
2. General information
2.1 Technical data
Processor CPU 32 bit ARM 966E
Memory Program Memory 1 MB FLASH ROM Data Memory 2 MB FLASH ROM
Working Memory 96 kB SRAM (battery buffered)
Display Operator Display Numeric LCD with 12 character
Customer Display Numeric LCD with 12 character
Keyboard Internal 36 keys
Printer Internal (2 versions) 1 x 57 mm thermal without cutter
2 x 38 mm thermal without cutter
Interfaces
Serial 2 x RS232-5V (RJ45)
Cash Drawer 1 x Device
USB 1 x Device
Software
Application Application software QMP-Lite based
Max. Number of PLU’s 5000
Max. Number of Departments 100
Max. Number of Clerks 8
Max. Number of Sales Persons 8
Max. Number of Customer Reports 10
Specifications
Dimensions (Lx W xH), incl. drawer XXX x XXX x XXX mm
Weight, incl. drawer XX kg
Recharge Power Supply 110 … 240 V
Operating Temperature 5 … +45°C
Storage Temperature -5 … +50°C

7
2.2 Components
Keyboard (36 keys)
Printer
ON / OFF Key
Operator display
Customer Display
Interfaces

8
2.3 Thermal printer
2.3.1 Paper Insertion
1. Turn the Cash Register on.
2. Using scissors cut the edge of the paper roll as shown below.
3. Open the printer cover.
4. Insert the paper roll with the correct direction.
5.
6. Hold both edges of the paper and insert it straight into the paper funnel. The printer feeds and
cuts the paper off automatically.
7. Close the printer cover.
To remove the paper roll, follow the steps below:
1. Turn on the Cash Register and open the printer cover.
2. Cut the paper off between printer and paper roll.
3. Remove the paper roll from the bottom housing.
4. Press the “FEED“key to remove the remaining paper.
Note: Do not pull out the remaining paper in the opposite direction of the paper feed!

9
2.4 Switch ON / OFF cash register
To switch the cash register ON or OFF, please press and hold this button 3 seconds.
2.4.1 Operating modes
The operating modes control the operation of your Cash Register. There are six different modes for
various functions. The selection of an operating mode can be done either by soft key on keyboard.
Soft key
The soft key alternating switches the modes L - R - X - Z - M - P. The access authority is realized
by programming of special operator flags. See system option 221.
Mode Display Function
L Off – machine switched off
R – REG – Registration – all sales operations and registrations
X – – X – – X-Report – viewing and printing of all reports without clearing
Z – – Z – – Z- Report – viewing and printing of all reports with clearing
M – MGR – Manager – all sales operations and registrations
– all functions with manager authority
– easy programming
P – – P – – Programming – programming of all functions
X
LRXZMP

10
2.5 Interfaces
The CR 20 by default is equipped with 2xRS232, USB device. All RS232 interfaces support
+5VDC on pin 9 as power supply for external devices like scanner, display, QuoriLog etc. The USB
port is only prepared for PC communication. It is not to be used with USB devices, like memory
sticks, scanners, printers etc
Location of the interfaces (rear view):
2.5.1 Pin Assignment
RS232 Ports 1: +5V DC (max. 0,5A)
2: RxD
3: TxD
4: DTR
5: GND
6: DSR
7: RTS
8: CTS
USB Host 1: VCC
2: USB N0
3: USB P0
4: GND
Cash Drawer 1: GND
2: Drawer -
3: Sensor
4: Drawer +
5: n/a
6: GND
USB
RS 232 Port 1
RS 232 Port 2
Power Supply
Cash Drawer

11
2.5.2 Connection to PC
The CR 20 can be connected to a PC for programming, reporting and back-office. QUORiON
offers a small software tool, called QProg, for this purpose. The connection can be established via
RS232, USB.
Connection via RS232
By default RS232 port 1 is prepared for PC communication with 57600 baud. Please note that you
will probably need an adapter cable from the RJ45 connector of the CR 20 to DSUB-9 on PC (see
chapter 2.5.3). If your PC does not have an RS232 port, you may use a Serial-to-USB converter.
For the RS232 connection you need a standard 9-pin cross wired cable with female DSUB
connectors which have all signals connected.
PC (DSUB9 female) CR20 (DSUB9 female)
VCC Pin 1 Pin 1 VCC
RxD Pin 2 Pin 2 RxD
TxD Pin 3 Pin 3 TxD
DTR Pin 4 Pin 4 DTR
GND Pin 5 Pin 5 GND
DSR Pin 6 Pin 6 DSR
RTS Pin 7 Pin 7 RTS
CTS Pin 8 Pin 8 CTS
-- Pin 9 Pin 9 --
SHLD SHLD SHLD SHLD
Connection via USB
If you want to use USB, you need to install a driver on your PC first. This driver will create a virtual
COM port in your Windows system. Please follow these steps to install:
• Switch on the CR 20
• Connect the cash register to the PC using a standard USB device cable
• Wait for the Windows message “New hardware found”
• Select the driver files “stmcdc.inf” and “usbser.sys” from your local drive
• The installation will now run automatically
Please note, that system parameter 1 in the cash register (PC port) has to be re-programmed to 16
for USB communication. This will activate the USB communication, but de-activate RS232 for PC.
The communication between PC and CR 20 will run with 12 MBit/s (USB full speed).

12
2.5.3 Adapter Cable for RS232
To connect standard peripheral devices you will need an adapter cable from the RJ-interface of the
CR 20 to the D-SUB connector of the external device. Connect the original cable of the device to
the D-SUB connector of the adapter and put the other end of the adapter in the interface socket.
You can order the special adapter cable from your local QUORION dealer. If you want to make the
connection yourself, please note the following specifications:
QMP (RJ45) CR20 (DSUB9 male)
VCC Pin 1 Pin 1 --
RxD Pin 2 Pin 2 RxD
TxD Pin 3 Pin 3 TxD
DTR Pin 4 Pin 4 DTR
GND Pin 5 Pin 5 GND
DSR Pin 6 Pin 6 DSR
RTS Pin 7 Pin 7 RTS
CTS Pin 8 Pin 8 CTS
Pin 9 VCC
SHLD SHLD SHLD SHLD

13
2.6 Keyboard



RECEIPT



CURSOR



CURSOR
CLERK
#
NS
#
X
R-X-Z-M-P
NEW
PRICE
PLU
TYPE
P/O
CAPS
R/A
HEX
- %
SYS
7 8 9
3
C
6
F
REFUND
PRINT
4 5 6
2
B
5
E
VOID
DATE
1 2 3
1
A
4
D
EC
TIME
0 00 ,
CLEAR SUB
TOTAL
CASH
ENTER
2.6.1 Names of Keys and Their Function
Key label Key name Key function
Numeric Keys - used for entering numbers
Receipt Feed - advances the receipt paper
Clear - clears incorrect entries and stops the error alarm
Error Correction - deletes the last registration
Void - voids a previously entered transaction
Clerk - used to enter a preset clerk ID numeric code no.
PLU Price Entry - used to manually change a preset PLU price
CLEAR
0
9



RECEIPT
EC
VOID
Clerk
#
New
Price

14
Key Label Key Name Key Function
PLU - used to access preset PLU items
Department - used to enter items to the respective departments
Received on Account - used to record payments to the drawer
Paid Out - used to record payments out from the drawer
Percent Plus - used to add percentage values to the total
Percent Minus - used to deduct percentage values from the total
Coupon Key - used to deduct fixed amounts from the total
No Sale - prints a reference number / opens the cash drawer
Sub Total - calculates sub total
- prints out receipt copy if no receipt opened
Cash Payment - used to tender payments in cash
Check Payment - used to tender payments in check
Card Payment - used to tender payments in card
Shift Key - shift department key levels
- shift PLU key levels
Foreign Currency
Exchange - calculate amounts in foreign currency
Receipt Hold - temporarily holds a sale to be recalled later
Receipt On/Off - receipt printer can be switched on or off
Scroll Cursor - used to scroll the display selection by one line



CURSOR
CASH
Check
Card
Shift
FCE
Hold
Receipt
on/off



CURSOR
SUB
TOTAL
PLU
1
RA
+ %
- %
( - )
#
NS
PO

15
3. Getting Started
Place the CR 20 on a stable or even surface. Use it only within the operating temperature range
(see technical data) and protect it from splashes and high humidity.
The CR 20 come with an external power supply. First, please check if the specifications printed on
the label fit your local voltage. If so, connect the power pack to the CR 20. The power plug is at the
rear next to the interfaces. Now connect the power supply with the power circuit and turn on the
CR 20 with the main switch.
The CR 20 will now load the operating system and automatically launch the cash register program.
You may immediately start working with your new system.
4. Sign in and Register
4.1 Sign in a Clerk/Sales Person
A clerk is the person who is working on the point-of-sale and performing registrations. Before
starting any transaction, it is necessary to sign in a clerk. Now all sales and actions can be
assigned to each single clerk in the reports. Furthermore, it is possible to define individual access
rights for each clerk (e.g. for refund or program modifications).
Sales persons are employees who do not work directly at the but their sales data should also be
saved in the reports. This can be used to calculate commissions, for instance.
To sign in a clerk or sales person you may use either a Dallas-Key or the keyboard. The key has
the advantage of security, because each key is unique and cannot be duplicated. To sign in, simply
place your key on the respective magnetic lock. As long as the key is attached, you are logged into
the system. If you remove the key, you will automatically log out. The CR 20 is blocked until a clerk
signs in again.
To sign in with the keyboard it is necessary to have a dedicated clerk button on the keyboard. If
you push this key, you will see a list of all programmed clerks. Use the scroll keys or enter a
number to select a certain clerk. Alternatively, you may also enter the clerk number directly on the
clerk button or define a dedicated key for each clerk. Depending on the programming, it may be
necessary to enter an additional code number to sign in.
Example:
Clerk
# Clerk
#
Enter
code number
1

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CUSTOMER LOGO
1 Department 2,00
---------------------------
1 Total 2,00
CASH 2,00
CUSTOMER LOGO
1 PLU23 5,00
---------------------------
1 Total 5,00
Cash 5,00
4.2 Register a Department
Department keys may be used either to enter free prices or to select PLU’s from a list. If you press
a department key without entry, you will see a list with all PLU’s which are linked to that
department. Use the scroll keys or enter a number to select a certain PLU from that list.
If you wish to register an undefined price for a department,
just enter the price with the numeric keys and press the
respective department key.
Example: Register 2.00 EUR in department 3:
4.3 Register Pre-Programmed PLU’s
Pre-programmed PLU’s are registered by entering the respective number on the PLU key. The pre-
programmed price and the description are now read from memory. Alternatively, you may also
program direct keys for certain PLU’s on the keyboard. You only need to press one key for
registering a PLU.
If you are working with scan codes, you may either enter
the code number by keyboard or use a barcode scanner.
In that case, you do not need to press any additional key –
the PLU will be registered directly.
Example: Register PLU number 123:
4.4 Enter a New Price
It is possible to change the price of a PLU for a transaction. Simply enter the new price and press
the key “New price” before entering the PLU. This is valid for both scanning as well as manual
entry.
Example: Register PLU number 1 with new price of 2.00 EUR:
New
price
PLU
1
00
2
PLU
3
00
2
3
2
1

17
4.5 Create a PLU during the Sale
Occasionally, a clerk may have to enter a new item, which has not been programmed in the data
base of the POS. If this happens, the CR 20 / QTouch
2
will automatically prompt you to create this
item. Press the “Sub total” key to confirm or the “Clear” key to exit the prompt.
Once confirmed the CR 20 will ask you for the price. Upon entry of the price, press the “Sub total”
key again to confirm. Then enter the department to which the PLU is linked and press Subtotal to
confirm.
If the system has been programmed to allow for the creation of new PLU names during
registration, you will be asked to enter a name for the PLU. Alternatively, the PLU will assume the
name of the department that it is linked to.
After confirmation with the Subtotal key the new PLU will be stored in memory for future
transactions.
Example: Create PLU number 123 – Coke – with price of 1.50 EUR, linked to department 3:
If the PLU is not yet programmed, you will be prompted to create it now:
1. Confirm and enter the price:
2. Enter the department link:
3. Enter the PLU name via keyboard (depends on programming):
Sub
total
E
K
O
C
Sub
total
Sub
total
3
0
5
1
PLU
3
2
1
Sub
total

18
CUSTOMER LOGO
5 Department 1 17,50
3 PLU 25 3,00
3 4912345678901 3,00
0.2 PLU 2 1,20
---------------------------
11.2 Total 24,70
Cash 24,70
4.6 Multiplication/Division
Instead of pressing the same item repeatedly, you may
use the “Multiplication” key. First, enter the quantity to be
rung up, followed by the “Multiplication” key and then the
item.
Depending on the programming, the “Multiplication” key
can also be used for division. First enter the numerator and
press the “Multiplication” key. Now enter the divider and
press “Multiplication” again. Finally, select the
corresponding PLU or department.
Example: Register 5 x 3.50 EUR in department 1:
Example: Register 3 x PLU 25:
Example: Register 3 x the scan code 4912345678901:
Example: Register 1/5 of PLU 2:
X
1
PLU
2
X
5
Scan
4912345678901
X
3
PLU
5
2
X
3
1
0
5
3
X
5

19
CUSTOMER LOGO
2 Cola 0,40 0,80
---------------------------
2 Total 0,80
Tendered 1,00
Cash 0,80
Change -0,20
CUSTOMER LOGO
1 PLU 1 0,10
---------------------------
1 On Hold 0,10
CUSTOMER LOGO
1 Recall 0,10
1 PLU 2 0,20
---------------------------
2 Total 0,30
Cash 0,30
4.7 Holding a Sale
The Hold function is used to temporary save an open
receipt, e.g. because a customer has to stop the
registration of his items and you wish to tend on the next
customer. Press the “Hold” key to save the open receipt.
By pressing the “Hold” key again and the old receipt will be
recalled.
Please note that all transactions on hold must be closed
before a Z-report can be performed!
4.8 Tendering in Local Currency
Any sale will be closed by entering a payment media key. There are keys for various tenders
programmed on the keyboard, usually CASH, CHECK and CARD. Additional tenders may be
programmed if necessary.
It is recommended to press the “Subtotal” key before tendering, to have the possibility to check the
subtotal and to enter the tendered amount. The CR 20 will then automatically calculate the change
owed to the customer.
Example: 1.00 Euro CASH payment:
Generally, it is also possible to split the subtotal to different
tenders. After each tender the CR 20 will show the short
amount on the display.
Example: 1.00 Euro CARD payment, short CASH payment:
CARD
CASH
Sub
total
00
1
HOLD
Sub
total
CASH
00
1

20
CUSTOMER LOGO
2 Cola 0,40 0,80
---------------------------
2 Total 0,80
USD
Tendered 1,00
Cash $0,96
EUR
Change -0,03
CUSTOMER LOGO
1 PLU 1 0,10
Number: 123
---------------------------
1 Total 0,10
Cash 0,10
4.9 Tendering in Foreign Currency
In addition to the local currency the CR 20 can operate with different foreign currencies, which are
saved separately in the reports.
Just press the “FCE” key instead of Subtotal to convert the
total amount in a pre-programmed foreign currency. On the
display the new amount in foreign currency will now
appear. Select a tender as described above and the
change amount will be calculated either in local or in
foreign currency, depending on programming.
Example: 1.00 Dollar CASH payment:
4.10 Receipt On/Off and Receipt Copy
If a receipt does not have to be printed at all, you may switch off the receipt printer by pressing the
“Receipt on/off” key. To reactivate the printer, simply press the “Receipt on/off” key again. In any
case you can print a receipt copy by pressing the “Sub total” key after a sale.
4.11 Time and Date
If all receipts are closed, you can view the current time and date in the display by pressing the
“Multiplication” key. Depending on the programming this information will be shown automatically
after a certain time has passed. All models with graphical display can also show a programmable
customer logo.
4.12 No Sale / Open Drawer
The No Sale function allows you to open the cash drawer
without registering a sale. You can check the number of
times a No Sale function has been performed in the
reports.
The “No sale” key can also be used as a reference key.
To print a specific reference number on a receipt, enter the
reference number and press the “No sale” key.
Example: Enter reference number 123:
No
sale
3
2
1
FCE
CASH
00
1