QUORION QMP 2000 series User manual

User Manual
Electronic Cash Register
QMP 2000 series

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Dear valued customer!
On behalf of our proud company we wish to welcome you to the QUORION family of fine business
machines. We sincerely hope you will appreciate the many benefits of being associated with a
distinguished product name that represents both quality and commitment to customer satisfaction.
The QUORION QMP 2000 series is fully customizable and yet simple to operate. Users can easily adapt it to
any type of retail/scanning or hospitality system. Moreover, our dynamic software generates a compatible
environment for a wide array of peripheral devices. It is exactly this versatility and quality that has made us
successful among our multinational customers.
It is therefore with great pride that we look forward to continuing our close collaboration with our
customers.
Your QUORION Team

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Table of contents
1. Safety Precautions ....................................................................................... 5
2. QMP 2000 ................................................................................................... 6
2.1 The cash register and its components.......................................................................................... 6
2.2 Technical data ...........................................................................................................................7
2.3 Interfaces and connections......................................................................................................... 8
2.3.1 Pin Assignment .....................................................................................................................9
2.3.2 Connection to PC...................................................................................................................9
2.3.3 Connection to printer .......................................................................................................... 11
2.3.4 Adapter Cable for RS232 ...................................................................................................... 12
3. Before you start ..................................................................................... 13
3.1 Setting up the cash register ...................................................................................................... 13
3.2 Installing a paper roll ............................................................................................................... 13
4. Overview................................................................................................... 16
4.1 Operating modes..................................................................................................................... 16
4.2 Keyboard ................................................................................................................................ 16
4.3 Names of Keys and Their Function............................................................................................. 17
5. Sign in and Register.................................................................................... 19
5.1 Sign in a Clerk/Sales Person...................................................................................................... 19
5.2 Register a Department ............................................................................................................. 20
5.3 Register Pre-Programmed PLU’s................................................................................................ 20
5.4 Enter a New Price .................................................................................................................... 20
5.5 Create a PLU during the Sale..................................................................................................... 21
5.6 Multiplication/Division ............................................................................................................ 22
5.7 Holding a Sale.......................................................................................................................... 23
5.8 Tendering in Local Currency...................................................................................................... 23
5.9 Tendering in Foreign Currency .................................................................................................. 24
5.10 Receipt On/Off and Receipt Copy ............................................................................................ 24
5.11 Time and Date ....................................................................................................................... 24
5.12 No Sale / Open Drawer........................................................................................................... 24
6. Corrections................................................................................................ 25
6.1 Clearing of Inputs and Error Messages....................................................................................... 25
6.2 Error correction ....................................................................................................................... 25
6.3 Void function .......................................................................................................................... 25
6.4 Refund ...................................................................................................................................26
6.5 Transaction Refund.................................................................................................................. 26
6.6 Transaction Cancel................................................................................................................... 27
6.7 Tender Correction.................................................................................................................... 27
7. Discounts, RA and PO ................................................................................. 27
7.1 Percentage Discount/Surcharge ................................................................................................ 27
7.2 Amount Discount/Surcharge..................................................................................................... 28
7.3 Received on Account / Paid Out ................................................................................................ 28

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8. Using Shift Levels ....................................................................................... 29
8.1 PLU/Department Shift.............................................................................................................. 29
8.2 Price Shift ............................................................................................................................... 29
8.3 Tax Shift..................................................................................................................................29
8.4 Keyboard Levels ...................................................................................................................... 30
9. Balance Functions (Tables).......................................................................... 30
9.1 Open and Close a Balance......................................................................................................... 30
9.2 Print the Invoice ...................................................................................................................... 31
9.3 Transfer Balance...................................................................................................................... 31
9.4 Splitting a Balance ................................................................................................................... 32
9.5 Balance Clerk Transfer.............................................................................................................. 32
9.6 Modifiers and Condiments ....................................................................................................... 33
10. Reports ................................................................................................... 33
10.1 System Reports...................................................................................................................... 34
10.2 User Reports ......................................................................................................................... 35
10.3 Electronic Journal................................................................................................................... 36
10.3.1 Text Format ...................................................................................................................... 37
10.3.2 Binary Format ................................................................................................................... 37
11. Programming ........................................................................................... 38
11.1 Programming of Date and Time............................................................................................... 38
11.2 Easy PLU Programming........................................................................................................... 39
11.3 File Programming................................................................................................................... 40
11.4 Scanning ............................................................................................................................... 42
11.5 Program Version and Test Routines ......................................................................................... 44
11.6 Adjusting the screen contrast.................................................................................................. 44
12. Training Mode ......................................................................................... 45
13. Instructions for maintenance .................................................................... 45
13.1 Power Supply and Interfaces................................................................................................... 45
13.2 Cleaning................................................................................................................................45
14. Information on the Electromagnetic Compatibility and Safety ..................... 46

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1. Safety Precautions
This section presents important information intended to ensure safe and effective use of the QMP 2000
series. Please read this section carefully and store it in an accessible location.
•Be sure the voltage of your main power net corresponds to the input voltage printed on the rating plate
of the system. Do not connect power adapters from other manufacturers. Use this product only for its
intended application. Improper usage may lead to equipment damage, fire, or shock.
•Be sure your power cable meets the relevant safety standards and includes a power-system ground
terminal (PE terminal). Otherwise shock may result.
•Never attempt to stretch the cables to enable a connection. The power cable and DC cable must have
adequate slack at all times during use.
•Do not connect to electrical outlets close to devices that generate voltage fluctuations or electrical
noise. In particular, stay clear of devices that use large electric motors.
•Never attempt to repair this product yourself. Improper repair work can be dangerous.
•Never disassemble or modify this product. Tampering with this product may result in injury, fire, or
electric shock.
•Be sure to set this unit on a firm, stable, horizontal surface. Product may break or cause injury if it falls.
•Keep the system away from all conditions, which may cause damage, fire or accidents: Direct sunlight,
high temperature and humidity, extreme changes in temperature, heating and cooling equipment, or
humidity, volatile materials, high levels of dust, vibration, and impact.
•Keep away any liquids from the system. If water or other liquid spills into the equipment, unplug the
power cable immediately, and then contact your dealer for advice. Continued usage may lead to fire or
shock.
•To prevent possible harm to the environment or human health please separate this product from other
waste streams to ensure that it can be recycled in an environmentally sound manner. For more details
on available collection facilities please contact your local dealer where you purchased this product.
•Switch off the cash register before you change the thermal paper roll.
•Switch off the cash register before connecting or disconnecting any peripheral devices.

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2. QMP 2000
2.1 The cash register and its components
Operator display
Keyboard
Main switch
Printer

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2.2 Technical data
Processor CPU 32 bit ARM 966E
Memory
Program Memory 2 MB FLASH ROM
Data Memory 2 MB FLASH ROM
Working Memory 96 kB SRAM (battery buffered)
Memory Expansion SD card slot
Display
Operator Display Graphical LCD 192x64
pixel, multiline with
backlight (white on blue)
Customer Display
Graphical LCD 192x32 pixel, multiline with
backlight (white on blue)
Keyboard Internal
64 keys raised
104 keys raised
128 keys flat, spill-proof
Printer
Internal 58 mm thermal, cutter optional
80 mm thermal with cutter
Paper roll specifications width: 57 mm, max. Ø: 80 mm
width: 80 mm, max. Ø: 80 mm
Interfaces
Serial (standard) 2 x RS232-5V power supply (RJ45)
Cash Drawer 1 x Device
USB 1 x Device
Serial (second level) 2 x RS232-5V; 1 x LAN (RJ45) (optional)
Card Reader 1 x Magnetic Card (optional)
Clerk Key Lock Magnetic Dallas i-Button (optional)
Software
Application QMP – Quorion Multi Purpose
Max. Number of PLU’s 55,000
Max. Number of Departments 999
Max. Number of Clerks 999
Max. Number of Sales Persons 999
Max. Number of Tables 10,000
Max. Number of Customer Reports 99
Specifications
Power Supply 110 … 240 V AC
Operating Temperature 0 … +45°C
Storage Temperature -10 … +50°C

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2.3 Interfaces and connections
The QMP 2000 series by default is equipped with 2xRS232, USB device. Optionally you may add further
2xRS232 interfaces and a LAN interface. All RS232 interfaces support +5VDC on pin 9 as power supply for
external devices like scanner, display etc. The USB port is only prepared for PC communication. It is not to
be used with USB devices, like memory sticks, scanners, printers etc. The LAN port may be used for PC
communication and cash register network.
Important:
Use only shielded cables for connecting any peripheral devices. Switch off the cash
register before connecting or disconnecting any peripheral devices.
For designation of the interfaces, please refer to the sticker on the bottom of your cash register.
Location of the interfaces (rear view):
1
2
4
5
RS232 Port 1 and 2
RS232 Port 4 and 5 (optional)
USB Device
Cash Drawer
LAN (Ethernet optional)

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2.3.1 Pin Assignment
RS232 Port 1: +5V DC (max. 0,5A)
2: RxD
3: TxD
4: DTR
5: GND
6: DSR
7: RTS
8: CTS
Ethernet Network 1: TX+
2: TX-
3: RX+
6: RX-
USB Device 1: VCC
2: USB N0
3: USB P0
4: GND
Cash Drawer 1: GND
2: Magnet -
3: Sensor
4: Magnet +24V
5: n/a
6: GND
2.3.2 Connection to PC
The QMP 2000 can be connected to a PC for programming, reporting and back-office. QUORiON offers a
small software tool, called QProg, for this purpose. The connection can be established via USB or LAN.
Connection via USB
If you want to use USB, you need to install a driver on your PC first. This driver will create a virtual COM
port in your Windows system. Please follow these steps to install:
•Switch on the QMP 2000
•Connect the cash register to the PC using a standard USB device cable
•Wait for the Windows message “New hardware found”
•Select the driver files “stmcdc.inf” and “usbser.sys” from your local drive
•The installation will now run automatically
Please note, that system parameter 1 in the cash register (PC port) has to be re-programmed to 16 for USB
communication. This will activate the USB communication, but de-activate RS232 for PC. The
communication between PC and QMP 2000 will run with 12 MBit/s (USB full speed).

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Connection via LAN
In order to activate the Ethernet port for communication, you must program a valid IP ADDRESS in the cash
register. This can be done in P-Mode by entering 97 on the TYPE key. The address consists of the three
values IP BASE ADDRESS, SUBNET MASK and DEFAULT GATEWAY.
The IP base address is the number of the register in the Ethernet network. Please note, that any address of
the network must be unique to avoid conflicts with other devices. The subnet mask is used to specify the
address range of the local network. It depends on the local network. In most cases it is set to 255.255.255.0
which means that the first 3 parameters specify the LOCAL network and the last the device in the network.
The Default Gateway is the address of the ROUTER when used. When the IP address is not on the LOCAL
network (checked by SUBNETMASK) this address will be used instead.
Please note that the programmed address must fit to the network settings in your PC. For further
information please check the additional programming guides or ask your local dealer and network
specialist.

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2.3.3 Connection to printer
For the connection between a QMP Cash Register and an external printer you need a standard
9 to 25-pin cross wired printer cable with one 9-pin female D-Sub connector and one 25-pin male D-Sub
connector.
QMP (DSUB9 female) Printer (DSUB25 male)
VCC Pin 1 Pin 1 --
RxD Pin 2 Pin 2 TxD
TxD Pin 3 Pin 3 RxD
DTR Pin 4 Pin 4 RTS
GND Pin 5 Pin 5 CTS
DSR Pin 6 Pin 6 DSR
RTS Pin 7 Pin 7 GND
CTS Pin 8 Pin 8 --
-- Pin 9 Pin 20 DTR
SHLD SHLD SHLD SHLD
Please note that you will probably need an adapter cable from the RJ45 connector of the QMP 2000 to
DSUB-9 on printer cable.
If you want to make your own special cable for direct connnection to printer, please note the following
description:

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QMP (RJ45) Printer (DSUB25 male)
VCC Pin 1 Pin 1 --
RxD Pin 2 Pin 2 TxD
TxD Pin 3 Pin 3 RxD
DTR Pin 4 Pin 4 RTS
GND Pin 5 Pin 5 CTS
DSR Pin 6 Pin 6 DSR
RTS Pin 7 Pin 7 GND
CTS Pin 8 Pin 8 --
Pin 20 DTR
SHLD SHLD SHLD SHLD
2.3.4 Adapter Cable for RS232
To connect standard peripheral devices you will need an adapter cable from the RJ-interface of the QMP
2000 series to the D-SUB connector of the external device. Connect the original cable of the device to the
D-SUB connector of the adapter and put the other end of the adapter in the interface socket of the QMP
2000.
You can order the special adapter cable from your local QUORION dealer. If you want to make the
connection yourself, please note the following specifications:
QMP (RJ45) QMP (DSUB9 male)
VCC Pin 1 Pin 1 --
RxD Pin 2 Pin 2 RxD
TxD Pin 3 Pin 3 TxD
DTR Pin 4 Pin 4 DTR
GND Pin 5 Pin 5 GND
DSR Pin 6 Pin 6 DSR
RTS Pin 7 Pin 7 RTS
CTS Pin 8 Pin 8 CTS
Pin 9 VCC
SHLD SHLD SHLD SHLD

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3. Before you start
3.1 Setting up the cash register
Place the QMP 2000 series on a stable or even surface. Use it only within the operating temperature range
(see technical data) and protect it from splashes and high humidity.
The QMP 2000 series come with an external power supply. First, please check if the specifications printed
on the label fit your local voltage. If so, connect the power pack to the QMP 2000 series. The power plug is
at the rear next to the interfaces. Now connect the power supply with the power circuit and turn on the
QMP 2000 series with the main switch.
The QMP 2000 series will now load the operating system and automatically launch the cash register
program. You may immediately start working with your new system.
3.2 Installing a paper roll
Warning!
Risk of hand injury caused by printer cutter.
– Switch of the cash register before you install the paper roll.
1. Open the cash registers printer cover.
2. Push down the printer release lever to unlock the printers easyload base.
The printers easyload base dissolves from the printer unit.

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3. Open the easyload base and flip it backwards.
4. If you want to replace an empty paper roll, remove the existing one.
5. Insert a new paper roll into the paper device as shown in the image below.
6. Close the easyload base slowly and push it down until you hear a click snapping the
base into place. Make sure that the easyload base is locked completely.

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7. Cut of the excess paper using the front edge of the printer unit.
Important:
Make sure that the paper end of the new paper roll is cutted off straight:
8. Close the printer cover.
9. Connect the cash register to the power supply network.
You have successfully installed a paper roll. The cash register is now ready for use.

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4. Overview
4.1 Operating modes
The operating modes control the operation of your Cash Register. There are five different modes for
various functions. The selection of an operating mode can be done either by mechanical key lock or by soft
key on keyboard.
Function key lock (optional)
The following keys are provided:
OP - Operator key for modes: L - R - X
OW - Manager key for modes: L - R - X - Z - M
OWP - Owner Program key for modes: L - R - X - Z - M - P
Soft key
The soft key alternating switches the modes R - X - Z - M - P. The access authority is realized by
programming of special operator flags. See system option 221.
Mode Display Function
R – REG – Registration – all sales operations and registrations
X – – X – – X-Report – viewing and printing of all reports without clearing
Z – – Z – – Z- Report – viewing and printing of all reports with clearing
M – MGR – Manager – all sales operations and registrations
– all functions with manager authority
– easy programming
P – – P – – Programming – programming of all functions
4.2 Keyboard
The keyboard consists of different keys. The locations are freely programmable by your dealer according to
your specific requirements.
X
RXZMP

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4.3 Names of Keys and Their Function
Key label Key name Key function
Numeric Keys - used for entering numbers
Receipt Feed - advances the receipt paper
Journal Feed - advances the journal paper
Clear - clears incorrect entries and stops the error alarm
Error Correction - deletes the last registration
Void - voids a previously entered transaction
Multiplication / Time - multiplication / division
- operation modes
Clerk - used to enter a preset clerk ID numeric code no.
PLU Price Entry - used to manually change a preset PLU price
PLU - used to access preset PLU items
Department - used to enter items to the respective departments
Received on Account - used to record payments to the drawer
Paid Out - used to record payments out from the drawer
Percent Plus - used to add percentage values to the total
Percent Minus - used to deduct percentage values from the total
Coupon Key - used to deduct fixed amounts from the total
CLEAR
0
9

RECEIPT

JOURNAL
EC
VOID
X
Clerk
#
PLU
enter
PLU
1
RA
+ %
- %
( - )
PO

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Key Label Key Name Key Function
No Sale - prints a reference number / opens the cash drawer
Sub Total - calculates sub total
- prints out receipt copy if no receipt opened
Cash Payment - used to tender payments in cash
Check Payment - used to tender payments in check
Card Payment - used to tender payments in card
Shift Key - shift department key levels
- shift PLU key levels
Foreign Currency
Exchange - calculate amounts in foreign currency
Receipt Hold - temporarily holds a sale to be recalled later
Receipt On/Off - receipt printer can be switched on or off
Scroll Cursor - used to scroll the display selection by one line
Scroll Page - used to scroll the display selection by one page
Table Number - used to open or close a table
Table Split - separates single articles of a table
Table Transfer - transfers an existing table to another table
Print Invoice - closes table and prints invoice
Print Guest Invoice - closes table and prints invoice including endorsement
message
Modifier - prepares instructions for a particular article

CURSOR
CASH
Check
Card
Shift
FCE
Hold
Receipt
on/off

CURSOR
Table
#
Table
split
Table
trans.
Print
invoice
Modi
#

PAGE

PAGE
Guest
invoice
SUB
TOTAL
#
NS

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5. Sign in and Register
5.1 Sign in a Clerk/Sales Person
A clerk is the person who is working on the point-of-sale and performing registrations. Before starting any
transaction, it is necessary to sign in a clerk. Now all sales and actions can be assigned to each single clerk in
the reports. Furthermore, it is possible to define individual access rights for each clerk (e.g. for refund or
program modifications).
Sales persons are employees who do not work directly at the POS but their sales data should also be saved
in the reports. This can be used to calculate commissions, for instance.
To sign in a clerk or sales person you may use either a Dallas-Key or the keyboard. The key has the
advantage of security, because each key is unique and cannot be duplicated. To sign in, simply place your
key on the respective magnetic lock. As long as the key is attached, you are logged into the system. If you
remove the key, you will automatically log out. The QMP 2000 series is blocked until a clerk signs in again.
To sign in with the keyboard it is necessary to have a dedicated clerk button on the keyboard. If you push
this key, you will see a list of all programmed clerks. Use the scroll keys or enter a number to select a
certain clerk. Alternatively, you may also enter the clerk number directly on the clerk button or define a
dedicated key for each clerk. Depending on the programming, it may be necessary to enter an additional
code number to sign in.
Example:
Clerk
#
Clerk
#
Enter
code number
1

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CUSTOMER LOGO
1 Department 2,00
---------------------------
1 Total 2,00
CASH 2,00
CUSTOMER LOGO
1 PLU23 5,00
---------------------------
1 Total 5,00
Cash 5,00
5.2 Register a Department
Department keys may be used either to enter free prices or to select PLU’s from a list. If you press a
department key without entry, you will see a list with all PLU’s which are linked to that department. Use
the scroll keys or enter a number to select a certain PLU from that list.
If you wish to register an undefined price for a department, just
enter the price with the numeric keys and press the respective
department key.
Example: Register 2.00 EUR in department 3:
5.3 Register Pre-Programmed PLU’s
Pre-programmed PLU’s are registered by entering the respective number on the PLU key. The pre-
programmed price and the description are now read from memory. Alternatively, you may also program
direct keys for certain PLU’s on the keyboard. You only need to press one key for registering a PLU.
If you are working with scan codes, you may either enter the
code number by keyboard or use a barcode scanner. In that
case, you do not need to press any additional key – the PLU will
be registered directly.
Example: Register PLU number 123:
5.4 Enter a New Price
It is possible to change the price of a PLU for a transaction. Simply enter the new price and press the key
“New price” before entering the PLU. This is valid for both scanning as well as manual entry.
Example: Register PLU number 1 with new price of 2.00 EUR:
New
price PLU
1
00
2
PLU
3
00
2
3
2
1