Radtec Ph User manual

- 0 -

INSTRUCTION MANUAL

REAL FLAME PATIO HEATER

Model PH is flame heater with stainless steel base

Model WPH is flame heater with wicker base

WARNING: FOR OUTDOOR USE ONLY

PLEASE KEEP THE MANUAL FOR FUTURE REFERENCE!

- 1 -

TABLE OF CONTENTS

Patio Heater Safety Warnings--------------------------------------------- 1-2

Part List & Hardware--------------------------------------------------------- 3

Exploded View----------------------------------------------------------------- 4

Patio Heater Assembly ------------------------------------------------------ 4-8

Operating Instructions ------------------------------------------------------- 9

Leak Testing -------------------------------------------------------------------------10

Gas Requirement ------------------------------------------------------------- 10

Connecting Toa Gas Cylinder--------------------------------------------- 10

Important Safety Rules------------------------------------------------------ 11

Maintenance-------------------------------------------------------------------- 11

Servicing------------------------------------------------------------------------- 12

Storage --------------------------------------------------------------------------------12

Troubleshooting --------------------------------------------------------------- 13

Technical Data ----------------------------------------------------------------- 14

Guarantee----------------------------------------------------------------------- 14

Discard--------------------------------------------------------------------------- 14

PATIO HEATER SAFETY WARNINGS

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE INSTALLATION AND USE.



This appliance must be used outdoors or in a well-ventilated area, and should not be installed or used indoors.



Change the gas cylinder in a well ventilated area, away from any flammable sources.



The cylinder must be stored outdoors or in a well-ventilatedarea.



Storage of this appliance indoors is permissible only if the gas cylinder is disconnected and removedfrom the

appliance.



Do not move this appliance when in operation, and wait until the unit has cooled before moving.



Do not attempt to alter the appliance in any manner. Do not paint the radiant screen, control panel or reflector.



Do not obstruct the ventilation holes of the cylinder housing.



The appliance must be installed and gas cylinder stored in accordance with local gas fitting regulations.



Turn off the valve at the gas cylinder or regulator before moving the appliance.



Repairs should be done by a qualified repairman.



In case of violent wind, particular attention must be taken against tilting of the appliance.



Check that the regulator seal is correctly fitted and able to fulfil itsfunction.



Close the gas supply at the valve of the gas cylinder or the regulator after use.



Do not use this appliance until all connections have been leaktested.



In the event of gas leakage, the appliance should not be used or if lit, the gas supply should be shut off, and the

appliance should be investigated and corrected before it is usedagain.

- 2 -

•

Check the tubing or the flexible hose per month and each time the cylinder is changed.

•

The tubing or the flexible hose must be changed within the prescribed intervals or within one year.

•

The hose assembly must be replaced prior to the appliance being put into operation if there is evidence of

excessive abrasion or wear, or if the hose is damaged. A specified replacement hose assembly shall be

used.

•

The heater should be inspected before use and at least annually by a qualified service person. More frequent

cleaning may be required as necessary. It is imperative that the control compartment, burners and circulating

air passageways of the appliance be kept clean.

•

Shut off and check heater immediately if any of the following conditions exist:

D The smell of gas in conjunction with extreme yellow tipping of the burner flames.

D Heaterdoes not reacha proper temperature.Atemperature less than 40 degrees Fahrenheit will cause

restricted heat flow and the appliance will not workproperly.

D The appliance starts making popping noises during use (a slight popping noise is normal when

the appliance is extinguished).

•

The regulator & hose assembly must be located out of pathways where people maytrip over it, or in an area

where the hose will not be subject to accidentaldamage.

•

Any guard or other protective device removed for servicing the heater must be replaced before operating the

heater.

•

Children and adults should be warned of the hazards of high surface temperatures and should stay away to

avoid burns or clothing ignition.

•

Young children and pets should be carefully supervised when they are in the area of the heater.

•

Clothing or other flammable materials should not be hung from the appliance or placed on or near the

appliance.

•

Do not place articles on or against this appliance. Certain material or items when stored under or near this

appliance will be subjected to radiant heat and could be seriouslydamaged.

•

Do not use or store flammable materials near thisappliance.

•

Do not spray aerosols in the vicinity of this appliance while it is in operation.

•

Always maintain at least 36 in clearance from combustiblematerials.

•

Always position the appliance on a firm level surface. Anamply ventilated area must have aminimum of 25% of

the surface area open. The surface area is the sum of the wallssurface.

- 3 -

PATIO HEATER PART LIST

PART #

PART NAME

PICTURE

QTY

REFLECTOR

FLAME SCREEN

MESH GUARD - UPPER

MESH GUARD - LOWER

SUPPORT BAR - UPPER

SUPPORT BAR - LOWER

GLASS TUBE

CONNECTOR

Glass Tube Connector

RUBBER RING

BURNER ASSEMBLY

TANK HOUSING ASSEMBLY

CHAIN (ASSEMBLED WITH DOOR)

HARDWARE

PART #

PART NAME

PICTURE

QTY

DESCRIPTION

M5 CAP NUT

TO CONNECT REFLECTOR AND

FLAME SCREEN

STANDARD

SCREWS &WASHER

M5 X 8 SCREW & M5 WASHER

TO FIX BURNER ASSEMBLY ON

THE TANK HOUSING ASSEMBLY.

- 4 -

EXPLODED VIEW

- 5 -

PATIO HEATER ASSEMBLY

ASSEMBLY INSTRUCTIONS

•

List of Required Tools: PhilipsScrewdriver

•

Leak Detection Solution one part detergent and three partswater

•

Assemble all nuts and bolts loosely at first. Tighten all connections after completion of assembly.

This eases your work and increases the stability of theappliance.

•

Before assembly, make sure all packing material and any transmit protection must be removed.

•

Small deviations in equipment may occur.

•

If any part ismissing or damaged, do not attempt to assemble this product, Contact customer service for

replacement parts.

•

Assembly should be performed on a flat, level, non-abrasivesurface.

•

ESTIMATED ASSEMBLY TIME: 45minutes.

STEP 1: Lay down tank housing assembly (K) as

shown above. Take off the door and take out all parts.

STEP 2: Keep the burner with the igniter side up. Fix

the burner assembly (J) to tank housing using 4pcs M5

Screws and Washers (BB).

STEP 3: Unscrew 2pcs M5 screws and washers (BB) preassembled in Support Bar –Lower (F).

Insert upper Support Bar (E) to lower Support Bar (F) and fix the connection using 2pcs screws and washers

(BB). Repeat this step and connect other 3 sets of supportbars.

- 6 -

Repeat this step and connect Flame Screen (B) to other 3 sets of upper Support Bars. (See Figure Ⅲ, Ⅳ)

STEP 5: Place Reflector (A) on the Flame Screen (B)

and fix the connection using 4 M5 CAP NUTS (AA).

STEP 6: Unscrew 8 M5 Screws and Washers (BB) preassembled on top of tank housing assembly (K).

Place the lower Support Bars to the top of the tank housing assembly. Make sure to match the top ends of

the tank housing assembly with the slot of the lower Support Bar. Match the threaded hole and fix each

connection with 2 M5 Screws and Washers (BB)

- 7 -

STEP 7: Insert 4 projecting ends of each lower Mesh Guard (D) into the seat slots of lower the Support Bar

(F) as shown in picture. Fix all lower Mesh Guards (D) except the front side.

Guard Fastening Plate

STEP 8: Unscrew 4 Guard Fastening Plates

preassembled with the sides of FLAME SCREEN

(B).

STEP 9: Fix all upper Mesh Guards to the upper Support Bar (E) except the front side.

- 8 -

.-,,,,.,.

<--;

STEP 10: Put Rubber Ring (I) around the burner hole. Connect the 2 Glass Tubes (G) with Connector (H). Hold

the whole glass tube assembly carefully. Insert the top end into the bottom hole of the Flame Screen as much as

possible. Keep the whole glass tube assembly vertical and sit it on the Rubber Ring (1).

NOTE: GLASS TUBES ARE FRAGILE, HANDLE WITH GLASS TUBES CAREFULLY AND SLOWLY!

- 9 -

OPERATING INSTRUCTIONS

BEFORE FIRST USE AND AFTER EVERY GAS CYLINDER CHANGE, THE GAS DELIVERY SYSTEM MUST

BE PURGED OF AIR BEFORE IGNITING! TO DO THIS, TURN THE CONTROL KNOB COUNTER-CLOCKWISE

TO THE PILOT SETTING. PRESS KNOB IN AND HOLD FOR 3 MINUTES BEFORE ATTEMPTING IGNITION.

BATTERY REPLACMENT

Remove impulse ignition cap from Burner Assembly (J) by turning cap counterclockwise. Install 1 AAA battery.

Negative end of battery goes in first, then replace impulse ignition cap by turning cap clockwise.

TO LIGHT THE PILOT

•

Check all connections prior to each use.

•

Turn on main gas supply at source.

•

Press to turn control knob counter-clockwiseto

PILOT, see photo on the right.

•

Push the control knob in, while simultaneously

pressing the IGNITION button repeatedly until the

pilot flame is lit. Continue to depress the control

knob for at least 10 seconds to assure the pilot

remains lit after releasing the knob.

•

If the pilot fails to ignite, press the knob clockwise

to OFF and repeat.

TO LIGHT THE PATIO HEATER

•

The pilot should be lit and the knob set toPILOT.

•

Hold the knob in gently and turn counter-clockwise toLOW.

•

After the glass has warmed up 1-5 minutes, turn knob clockwise from Low to HIGH as needed.

Note: The burner may be noisy when initially turned on. To eliminate excessive noise from the burner, turn

the control knob to the pilot position. Then turn the knob to the level of heat desired.

RE-LIGHTING

•

Turn Control Knob to OFF.

•

Wait at least 5 minutes, to let gas dissipate, before attempting to re-light pilot.

•

Repeat the “Lighting” steps.

TO EXTINGUISH

•

Hold the knob in and turn the knob clockwise to'OFF'

•

Close the valve of the gas cylinder or the regulator afteruse.

•

Close the gas bottle and allow the appliance to cool beforemoving.

Note: After use, some discoloration of the emitter screen is normal. Close regulator after use, allow the

appliance to cool before moving.

- 10 -

LEAK TESTING

NEVER USE A NAKED FLAME TO CHECK FOR LEAKS.

NEVER LEAK TEST WHILE SMOKING.

The gas connections on this appliance are leak tested at the factory prior to

shipment.

This appliance needs to be periodically checked for leaks. and an

immediate check is required if the smell of gas is detected.

•

Make a soap solution using 1 part liquid dish-washing soap to 3 parts

water. The soap solution can be applied with a soap bottle, brush, or rag

to the leak tested points shown in the figureabove.

•

The valve of the gas cylinder should be in the OFF position at this point of

the leak test. Once the soapy solution is applied to the gas connections,

the valve of the gas cylinder needs to be turned to the ON position.

•

Soap bubbles will begin to form in the soapy solution if a leak ispresent.

•

In case of a leak, turn off the gas supply. Tighten any leaking fittings, then

turn the gas supply on and recheck.

GAS REQUIREMENTS

•

The appliance must use an EN12864 or EN16129 approved gas regulator and CE approved gas hose with a

length of 20in (BS3212 and EN1763-1). Choose the proper regulator according to outlet pressure in the

technical table in page 14.

You will need to purchase a suitable gas hose and regulator from your local gas dealer, If the appliance does

not include a gas hose and regulator.

•

Never use a gas cylinder with a damaged body, valve, collar, or foot ring. A dented or rusty gas tank may be

hazardous and should be checked out by a gassupplier.

•

Never connect this appliance to an unregulated gas source.

•

When the appliance is not in use, turn the gas cylinder OFF.

•

Always perform a leak test ongas connections whenever a cylinder isconnected. If bubblesform in the leak test

solution, do not use. Never use a flame to test forleaks.

CONNECTING TO A GAS CYLINDER

•

It is recommended you use a max. 33lb or smaller gas cylinder (maximum height 25in) refer to your gas

supplier for suitable gas cylinder.

•

Anapproved gas regulator is used according to appliance categories and countries listed in data plate. An

approved flexible hose would be changed when the national conditions requireit.

•

Assembly of the tubing must be conducted bya qualified personnel in destination countries.

•

Only change gascylindersoutdoors or in a well-ventilated area away from naked flames and any other source of

ignition (candle, cigarettes, other flame producing appliances….).

•

The gas cylinder must always be used in an uprightposition.

•

Close the heater control knob by turning fullyclockwise.

•

Close the gas cylinder tap and then attach the regulator onto the gas cylinder.

•

Tighten all connections firmly and with a spanner where appropriate. The cylinder should belocated onthe

cylinder base.

•

Check for leaks at all joints using soapy water. If a leak is found, tighten the joint and then re-test.

- 11 -

IMPORTANT SAFETY RULES

For use outdoors or in amply ventilated areas.

Anamply ventilated area must have aminimum of 25% of the surface area open.

The surface area is the sum of the wallssurface.

The use of this appliance in enclosed areas can be dangerous and is

PROHIBITED.

Children and adults should be awareof the high operating temperatures of areas

above the post when operating this heater. Children should be carefully

supervised when in the vicinity of theheater.

NEVER hang anything, including clothes or any other flammable items, onthis

heater.

DONOT operate this heater unless it isfullyassembled with its reflector inplace.

Respect the minimum clearances from combustiblematerials.

MAINTENANCE

To enjoy yearsof outstanding performance from your heater, make sure you perform the following maintenance

activities on a regular basis:

•

Keep exterior surfaces clean.

•

Use warm soapy water for cleaning. Never use flammable or corrosive cleaning agents.

•

While washing your unit, be sure to keep the area around the burner and pilot assembly dryat all times. If the

gas control is exposed to water in any way, DO NOT try to use it. It must be replaced.

•

Airflow must be unobstructed. Keep controls, burner and circulation air passageways clean. Signs of possible

blockage include:

•

Gas odor with extreme yellow tipping of flame.

•

Heater does NOT reach the desiredtemperature.

•

Heater glow is excessively uneven.

•

Heater makes popping noises.

•

Spiders and insects can nest in burner ororifices. This dangerous condition can damage the heater and render

it unsafe for use. Clean burner holes by using a heavy duty pipe cleaner.Compressed airmay help clear away

smaller particles.

•

Carbon deposits may create a fire hazard. If any carbon deposits develop, clean dome and burner with warm

soapy water.

Note: in a salt-air environment (such as near the sea), corrosion occurs more quickly than normal.

Frequently check the corroded areas and repair them promptly.

- 12 -

SERVICING

•

Please consult your local dealer for servicing this appliance and replacement of its parts. The servicing of the

appliance should be carried out only by authorizedpersonnel.

•

Caution: do not use unauthorized parts or components for this appliance, only use original equipment

replacement parts and components. The use of unauthorized parts or components will void the warranty and

can create an unsafe condition.

STORAGE

There is no limitationon the storage of the appliance indoors provided that the cylinder is removed from the

appliance.

Between uses:

•

Turn control knobOFF

•

Turn gas cylinderOFF

Store heater upright in anarea sheltered from direct contact with inclement weather (such asrain, sleet, hail, snow,

dust and debris).

If desired, cover to protect exterior surfaces and to prevent build up in air passages.

Note: Wait until heater is cool before covering.

During periods of extended inactivity or when transporting:

•

Turn control knob OFF.

•

Disconnectgascylinderand move to a secure,well ventilated locationoutdoors. DONOT store ina location that

will exceed 50°C.

Store heater upright in anarea sheltered from direct contact with inclement weather (such asrain, sleet, hail, snow,

dust and debris).

If desired, cover heater to protect exterior surfaces and to prevent build up in air passages.

Note: Wait until heater is cool before covering

- 13 -

TROUBLESHOOTING

IF THE PROBLEM IS:

AND THIS CONDITION EXISTS:

THEN DO THIS:

Pilot won’t light

Cylinder valve is closed

Open valve

Blockage in orifice or pilot tube

Clean or replace orifice or pilot tube

Air in the gas line

Open gas line and bleed it (pressing

control knob in) for not more than

1-2 minutes or until you smell gas

Low gas pressure

Replace gas cylinder

Igniter fails

Use match to light pilot, and obtain new

igniter and replace.

Pilot won’t stay lit

Dirt build up around pilot

Clean dirt from around pilot

Connection between gas valve and pilot

assembly is loose

Tighten connection and perform

leak test

Bad thermocouple

Replace thermocouple

Burner won’t light

Gas pressure is low

Replace gas cylinder

Blockage in orifice

Clear blockage

Control knob is not in "ON" position

Turn control knob to "ON" position

Burner flame is low

Note: Do not operate

heater below

5℃(40°F)

Gas pressure is low

Replace gas cylinder

Outdoor temperature is greater than 5℃(40°F)

and tank is less than 25% full

Replace gas cylinder

Supply hose is bent or kinked

Straighten hose and perform leak test on

hose

Control knob is fully " ON"

Turn control knob to "OFF", let it cool to

room temperature and check burner and

orifices for blockage

Emitter glows

uneven

Note: Bottom 2.5cm of

emitter normally does

not normally glow

Gas pressure is low

Replace gas cylinder

Base is not on a level surface

Place heater on a level surface

Heater not level

Level heater

Carbon build-up

Dirt or film on reflector and emitter

Clean reflector and emitter

Thick black smoke

Blockage in burner

Turn control knob to "OFF", let it cool to

room temperature and remove

blockage and clean burner inside and

outside.

- 14 -

TECHNICAL DATA

Model: H1501A & H1502A & H1505 & H1507 & H1510

Heat input ∑Qn(Hs)=11.2kW

Consumption: 815g/h

PIN: 0063CL7070 0063

Country Code

CH-ES-FR-GB-

GR- IE-IT-PT

BE-CY-CZ-DK-EE-FI-

GR-IT-LT-LV-MT-NL-NO-

SE-SI-SK-BG-RO-TR

AT-CH-DE

CZ-FR-GB

-GR-IE-PT

AT-CH-

DE-NL

Gas Category

I3+(28-30/37)

I3B/P(30)

I3B/P(50)

I3B/P(37)

I3P(37)

I3P(50)

Type of Gas

Butane

Propane

Butane/

Propane / Mixture

Butane/

Propane /

Mixture

Butane/

Propane

/ Mixture

Propane

Gas pressure

28-30

mbar

37mbar

30mbar

50mbar

37mbar

50mbar

Injector Marking

1.6

1.4

1.5

1.6

1.5

Warning

Read the instructions before using this appliance.

The appliance must be installed inaccordance with instructions and local regulations.

The use of this appliance in enclosed areas can be dangerous and is PROHIBITED.

For use outdoors or in amply ventilatedareas.

An amply ventilated area must have a minimum of 25% of the surface area open.

The surface area is the sum of the walls surface.

Limited Warranty

RADtec provides a 30-Day ReturnWindow (see refund and return policy page) and the following limited

warranty. This limited warranty extends only to the original purchaser.

Please note that any warranty services or questions must be accompanied byorder number from the transaction

through which the warranted product was purchased and the ID number located onthe unit. The order number

and ID# serve asyour warranty numbers and must be retained. RADtec will offer no warranty service without

these numbers. RADtec warrants this product and its parts against defects inmaterials orworkmanship for (2)

years' parts and labor (residential use) and (1) year parts and labor (commercial use) from the original ship

date. During this period, RADtec will repair or replace defective parts with new or reconditioned parts at

RADtec's option, without charge to you.

Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by RADtec. All

shipping fees both to and from RADtec following this 30-day period must be paid bythe customer. All returns,

both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty

Service described below. All original parts (parts installed by RADtec at the original build) replaced by RADtec

or its authorized service center, become the property of RADtec. Any after-market additions or modifications

will not be warranted. The heater owner is responsible for the payment, atcurrent rates, for any service or repair

outside the scope of this limited warranty.

RADtec makes no other warranty, either express of implied, including but not limited to implied warranties or

merchantability, fitness for a particularpurpose, or conformity to any representation or description, with respect to this

heater other than as set forth below. RADtec makes no warranty or representation, either express or implied, with

respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a

particular purpose, or conformity to any representation or description.

- 15 -

Except as provided below, RADtec is not liable for any loss, cost, expense, inconvenience or damage that may result

from use or inability to use the heater. Under no circumstances shall RADtec be liable for any loss, cost, expense,

inconvenience or damage exceeding the purchase price of the heater.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied.

No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

1. This warranty extends only to products distributed and/or sold by RADtec. It is effective only if the products are

purchased and operated in the USA. (Within the USA including US 48 States, Alaska, and Hawaii.)

2. This warranty covers only normal use of the heater. RADtec shall not be liable under this warranty if any damage

or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood,

lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized RADtec

representative; (iv) damages incurred through irresponsible use, including those resulting from mounting the

heater above a body of water, mounting the heater vertically and or other non-recommended practices.

3. You must retain your bill of sale or other proof of purchase to receive warranty service.

4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this

warranty.

5. RADtec makes no warranty either expressed or implied regarding third-party (non-RADtec) parts.

6. You must have filled out and filed your Warranty Card with RADtec to activate this warranty.

Return of Non-Defective Products

A non-defective product may be returned to RADtec within thirty (30) days of the invoice date for a refund of the original

purchase price with the following amendments/fees:

1. RADtec will refund neither the original shipping cost nor the shipping and handling fees incurred from the

products return. If the original purchase was made under a “Free Shipping” promotion, then a standard

$50 fee will be deducted from any return in counter to that offer.

2. No refund will be granted for the heater which has been used or tampered with in any way which

jeopardized RADtec’s ability to remarket or resell the product. RADtec maintains full discretion in

decisions regarding a product’s fitness for return.

3. No refund will be granted if the product has been installed OR more than 30 days has elapsed since the

product was purchased.

4. Any non-defective returns are subject to a 15% restocking fee; which percentage is taken from the final

purchase price less any shipping or handling charges.

5. Quantity purchases of five heaters or more are not eligible for return.

To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization

(RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from the date of

issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply.

Procedures for Obtaining Warranty Service

- 16 -

RMA (Returning Merchandise Authorization) Policy:

If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are

rendered by RADtec only. Any shipping costs after 30 days (starting from the original date of purchase) on any item

returned for repair is the customers’ responsibility. All returned parts must have an RMA number written clearly on the

shipping label of the package along with a copy of the original proof of purchase. No COD packages will be accepted. No

package will be accepted without an RMA number written on the shipping label. RMA numbers are only valid for 30 days

from the date of issue.

Should you have any problems with your heater, please follow these procedures to obtain the service:

1. Please contact RADtec’s Customer Service at 214-295-6889 or email at [email protected].

2. If the heater must be repaired, an RMA number (Return Merchandise Authorization Number) will be issued for

shipment to our repair department. Please follow the instructions given by RADtec’s technical support staff to ship

your heater. RADtec will not accept any shipments without an RMA number.

3. Pack the heater in its original box or a well-protected box, as outlined in the Return Shipping Instructions. RADtec

will not be responsible for shipping damage/loss of any product outside the original 30-day eRADusa-paid service

period. It is very important that you include the RMA number clearly on the shipping label of the package. Ship the

heater with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description

of the problem(s), and the RMA number you have obtained to:

RADtec Service Center

RMA#____________

10445 Vista Park Rd

Dallas, TX 75238

4. Upon receiving the heater, RADtec will repair or replace your heater (at RADtec’s discretion) and will ship it back

to you within 2 weeks (dependent on parts availability) via UPS.

5. RADtec will pay for shipping to the customer only within the first thirty days following the original product ship

date. Following this 30-day period, all shipping fees both for under warranty and post-warranty repairs are the

sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from

shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

After Two-Year Warranty –Post-Warranty Repair

For post-warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are

responsible for shipping charges both ways, current labor ($75 per hour if not under warranty), and the current price of

part(s) used in the repair.

WARRANTY EXCLUSIONS:

RADtec accepts no liability for problems caused by after-market parts and hardware modifications or additions. RADtec is

not responsible for giving any technical support concerning the installation or integration of any component the customer

did not pay RADtec to install. This warranty is null and void if the defect or malfunction was due to damage resulting from

operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or

abuse. RADtec has the option of voiding the warranty if anyone other than an RADtec technician attempts to service the

product. RADtec will not warrant any problems arising from an act of God (lightning, flooding, tornado, etc.), electrical

spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any

system/component bought at RADtec. Under no circumstances will RADtec be responsible for any refund or remuneration

exceeding the original purchase price of the product less any shipping fees. RADtec will not be held responsible for

typographical errors on sales receipts, repair tickets, or on our website. RADtec makes every effort to make sure all

information on our website is correct.

Dispose

- 17 -

At the end of the life of the appliance, please dispose of the appliance according to local regulations and guidelines.

IN THE EVENT OF ANY PROBLEMS, PLEASE ALWAYS CONSULT YOUR LOCAL DEALER.

Limited Warranty

RADtec provides a 30-DayReturn Window (see refund and return policy page) and the following limited warranty.

This limited warranty extends only to the original purchaser.

Please note that anywarranty services or questions must beaccompanied byorder number from the transaction through

which the warranted product was purchased and the ID number located on the unit. The order number and ID# serve as your

warranty numbers and must be retained. RADtec will offer no warranty service without these numbers. RADtec warrants

this product and its parts against defects inmaterials or workmanship for (2) years' parts and labor (residential use) and (1)

year parts and labor (commercial use) from the original ship date. During this period, RADtec will repair or replace

defective parts with new or reconditioned parts atRADtec's option, without charge to you.

Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by RADtec. All shipping

fees both toand from RADtec following this 30-day period must bepaid bythe customer. All returns, both during and

following the 30-day period, must be affected via the Procedures for Obtaining Warranty Service described below. All

original parts (parts installed by RADtec at the original build) replaced by RADtec or its authorized service center,

become the property of RADtec. Any after-market additions or modifications will not be warranted. The heater owner is

responsible for the payment, atcurrent rates, for anyservice or repair outside the scope of this limited warranty.