RAIS Visio 100 RD User manual

VISIO GAS
INSTALLATION MANUAL (GB)
VISIO 100 RD
VISIO 100 T

1st edition
10.05.2023

3
GB
CONTENTS
INTRODUCTION
Introduction to the installation manual
The gas replace in general
Safety
Delivery packaging
Overview of contents
INSTALLATION
Installation guide
Installation preparations
Removing the glass
Mounting the glass
Installing the burner
Arranging ceramic logs
Restrictors
Installation of electrical and gas components
Electrical connection
Gas connection
Retractable inspections grate (optional)
Remote control
Balanced ue system
Positioning ue terminals
Placement and construction
Distance to combustible material
Fitting the frame (optional)
Starting the gas replace
Purging the gas pipe
Pressure setting adjustment
CO and O2measurement
MAINTENANCE
Service and maintenance
Cleaning
Warranty
TROUBLESHOOTING AND ERRORS
Troubleshooting
Error codes on the remote control
Error codes on the app
TECHNICAL INFORMATION
Information label
Technical data sheets
Natural gas
LPG
Drawings
INSTALLATION MANUAL
4
6
7
9
10
12
13
14
16
17
21
29
30
31
32
33
34
35
36
37
38
43
44
45
46
47
48
49
50
51
52
53
54
55
55
56
57

4
GB
This gas replace must be installed according to this
installation manual.
The installation manual covers the following two models:
VISIO 9
Visio 100 RD – Room Divider model (three sides)
Visio 100 T – Tunnel model (two sides)
GENERAL INFORMATION
It is important that the gas replace is correctly installed
with consideration to the environment and people’s
safety.
The installation must comply with all local rules and
regulations, including those that refer to national and
European standards.
REQUIREMENTS
• Learn the structure and content of this manual
before installation.
• Pay special attention to the safety chapter and the
included manuals.
• Make sure you understand the instructions,
otherwise please contact your RAIS dealer.
• Follow the manual completely and in the given
structure.
INTRODUCTION TO THE INSTALLATION MANUAL
INTRODUCTION INTRODUCTION
SERIAL NUMBER
To begin with, nd the gas replace’s serial number on
the top left corner of the replace and write it down in
the text box:
Serial number
See the drawing for the location of the serial number.
The serial number is the gas replace’s identication
number and must be used when making any enquiries
relating to the replace's warranty.
Date Dealer
A-A
A
A
RAIS Visio Gas 43-49-100 RD-6543
1005
490
993 377
837
886
442
490

199

131
271
271
189
1169
1055
542
1005
Example of
serial number
Visio 100 RD
Visio 100 T

5
GB
INTRODUCTION INTRODUCTION
WARNINGS
Please note the symbols below that indicate
potentially dangerous situations.
SYMBOL DESCRIPTION
Visual sign illustrating an important notice
or caution.
Visual sign illustrating a potential hazard.
INSTRUCTIONS FOR USING QR CODES
You will nd QR codes with links to video
guides for different installations in several
places within the manual.
For using the QR codes, simply open the
camera feature on your phone and point it at
the code. You will then get the option to open
a link to the video guide.

6
GB
THE GAS FIREPLACE IN GENERAL
This RAIS product is a highly efcient gas replace
with a sealed combustion chamber for a balanced ue
system. The replace has variable heating power and is
tted with a burner developed using the latest burner
technology.
BEFORE INSTALLATION
All local regulations and provisions must be studied
before installation. Always check the national building
and gas regulations.
In addition, it should be conrmed that the description
on the information label relating to gas type and gas
pressure is in accordance with the local regulations. The
gas supply should be examined to ensure that it can
supply the required amount of gas and the required
pressure.
It is recommended that gloves are worn when installing
the gas replace to avoid ngerprints on glass, etc.
GAS CONNECTION
This gas replace may only be installed, adjusted, and
serviced by an authorised installer. The installation
must comply with local and national building and gas
regulations, and the instructions in the installation
manual must be followed.
KEEP THE MANUALS
The installation manual and user manual are stored by
the customer for clarication during use and for, e.g.
service.
WARNING!
If you smell gas, immediately switch off the gas supply. Turn off the replace at the stopcock and main switch.
Ventilate the room by opening windows and doors. Do not use electrical appliances or switches in the vicinity of the
replace. The gas supply may not be reconnected until an authorised installer has examined the replace and approved
it.
NOTE!
For LPG, the installed regulator must allow the inlet pressure given on the information label. A licensed gas technician
must size the pipe to ensure the correct gas pressure and ow rate.
INTRODUCTION
Product ID: 2575DM29341
Produced for:
ATTIKA FEUER AG, Brunnmatt 16, CH-6330 Cham / RAIS A/S, Industrivej 20, DK-9900 Frederikshavn
Produced at:
RAIS A/S, Industrivej 20, 9900 Frederikshavn, Danmark
18 2575
Visio Gas 100 RD Visio Gas 100 T (VISIO 9)
0359 C11
C31
C91
Gas category and supply pressure
Input
(Hi, kW)
Output
(Hi, kW)
Burner
pressure high
(Hot) Country of destination
L
P
G
I3+ (28-30/37) G30@28-30
mbar 11,7 9,4
27,2
Interval
24,5 - 29,6
BE, CH, CY, CZ, ES, FR, GB,
GR, IE, IT, PT, SI, SK, TR
I3+ (28-30/37) G31@37 mbar 11,2 8,9 36
32,4 - 39,6
BE, CH, CY, CZ, ES, FR, GB,
GR, IE, IT, PT, SI, SK, TR
I3P (30) G31@30 mbar 9,9 7,9 27,5
24,8 - 30,3 FI, NL, RO
I3P (37) G31@37 mbar 11,2 8.9 36
32,4 - 39,6
BE, CH, CZ, ES, FR, GB, GR,
HR, IE, IT, LT, NL, PL, PT, SL,
SK, TR
I3P (50) G31@50 mbar 11,2 8,9 36
32,4 - 39,6 AT, CH, CZ, DE, NL, SK
I3B/P (30) G30@30 mbar 11,7 9,4 27,2
24,5 - 29,6
BE, BG, CY, DK, EE, FI, FR,
GB, GR, HR, HU, IT, LT, MT,
NL, NO, RO, SE, SI, SK, TR
I3B/P (30) G31@30 mbar 9,9 7, 9 27,5
24,8 - 30,3
BE, BG, CY, DK, EE, FI, FR,
GB, GR, HR, HU, IT, LT, MT,
NL, NO, RO, SE, SI, SK, TR
I3B/P (50) G30/G31@50 11,2 8,9 36
32,4 - 39,6 AT, CH, CZ, DE, FR, SK
N
A
T
U
R
A
L
G
A
S
I2H/
I2E G20 @ 20 mbar 8,1 6,5
12,5
Interval
11,3 - 13,6
AT, CH, CZ, DE, DK, EE, ES,
FI, GB, GR, HR, IE, IT, LT, LU,
LV, NO, PL, PT, RO, SE, SI,
SK, TR
I2ELL G25 @ 20 mbar 6,5 5,3 12,5
11,3 - 13,6 DE
I2E+ G20@20 mbar 8,1 6,5 12,5
11,3 - 13,6 BE, FR
I2E+ G25@25 mbar 7, 3 5,9 16
14,4 - 17,4 BE, FR
I2L / I2EK / I2
(43.46-45.3 MJ/m3 0c) G25.3 @ 25 mbar 7,4 6,0 16,1
14,5 - 17,5 NL
TOWN GAS
G150.1 @ 8 mbar 6,4 4.8
5
Interval
4,5 - 5,5
DK, SE
G150.1 @ 10 mbar 7,4 5.7 6
5,4 - 6,5 DK, SE
This appliance must be installed in accordance with the rules in force, and only used in a sufficiently ventilated space. Consult
instructions before installation and use of this appliance. Tested and Certified for use on Biopropane. Efficiency class 1.
Serial number Burner ID.
CE Label for: Visio Gas 22-06-2023
INFORMATION LABEL
All RAIS gas replaces have an information label which
states the replace’s gas type, gas pressure, power,
etc.
The information label is laid on top of the gas replace
on delivery. Position the information label with the
GV60 Combination Valve and receiver for easy
access so that the authorised installer can check the
information.
The information label must be used during installation
for setting and checking gas pressure.
There is a larger version of the information label on
page 54.

7
GB
It is important that the gas replace is correctly installed
with consideration to the environment and people’s
safety. No unauthorised alterations may be made to
the replace.
The replace may not be used if the glass is split,
cracked, or removed. Do not use the replace if the
glass gasket is broken or worn.
Flue systems that are CE approved for this product may
be used (see the following balanced ue manual, page
35).
This replace is designed for a balanced ue system (air
intake and extraction in the same chimney). Therefore,
there is no need for an extra air supply for combustion.
It is recommended that the air replacement in the room
is adjusted to ensure a pleasant indoor environment.
This replace can be installed in an airtight building
or in a building with mechanical ventilation since the
gas replace functions in a closed system that does not
affect the indoor climate of the room.
Please be aware that not following the instructions in
this manual and the provided manuals can lead to a
dangerous or fatal situation.
INTRODUCTION INTRODUCTION
SAFETY
WARNING!
• The appliance must be positioned and connected as a room sealed system appliance by an authorised installer.
• Before beginning the installation, check that the details on the information label correspond to the gas type and
supply pressure to which the appliance will be connected.
• Install the appliance in accordance with the following instructions, and the national and local applicable regulations.
• Do not put ammable or organic material in the replace.
• After the replace has been shut down, the replace needs a cooling period of 15 minutes before the glass can be
removed or cleaned
• Make sure that the area around the replace is always free of ammable materials. See minimal safe distance on
page37.
• Make sure that the replace stays clean from, e.g. dust and moisture during the installation. Blockage of the delayed
ignition aps can lead to a dangerous situation.
• Make sure that the delayed ignition aps are functional during installation (see page 44).
• Make sure that the balanced ue is correctly installed.
• Make sure that the GV60 Combination Valve, the piping, and the top of the replace remain free of cement or other
building materials. Otherwise, this can lead to a leak or defective components.
• Do not twist or force the exible pipes to the GV60 combination valve. Make sure there is no stress on the pipes.
• Make sure not to damage the pipes during installation or placement of the replace.
• Make sure that the compression ttings do not come lose doing installation.
• Do not place the fireplace against a flammable rear wall.
• After installation, make sure that the pipes, and compressions ttings are gas tight.

8
GB
INTRODUCTION INTRODUCTION
SAFETY DEVICES IN THE FIREPLACE
The gas fireplace has three safety devices:
• 1st thermocouple
Our replaces are tted with a 1st thermocouple
in the pilot unit. If the pilot ame is not lit, the
replace will shut down.
• 2nd thermocouple
Our replaces are tted with an extra
2ndthermocouple that shuts off the replace if the
main burner is not lit or is not burning correctly.
Make sure not to place any decorations around
the 2ndthermocouple.
• Delayed ignition flaps
Our replaces are tted with overpressure doors
called delayed ignition aps. If a hard ignition
should occur, the delayed ignition aps will take
the pressure so that the glass is not damaged.
WARNING!
• Only use the items that are supplied or described in this manual or other related documents.
• Do not use masking tape on the appliance since it can damage the glass or the paint on the replace.
• Do not isolate the replace since an airow around the unit is necessary.
• Do not use berglass, rockwool, or any other sort of insulation material as this can create pungent odour and can
produce discolouration of the replace.
• Make sure that the brick wall or other construction is built with a clearing of at least 3 mm to the replace frame.
• There should be a clearance to the side and the back of the replace to insure convection. See the distance on page
37.
• Do not build the brick wall higher than the appliance without the necessary support, the replace may not be a
supporting part of the construction.
NOTE!
The replace must be installed in reproofed material. Due to the risk of re, be aware of the distance to ammable
items, e.g. furniture. See the distance on page 37.
This product is a heating appliance. This means that surfaces become very hot and must not be touched when the
replace is in use or has just been switched off. It is therefore necessary to protect children, seniors and persons with
limited mobility from the replace.
If the replace is switched off or the re goes out, wait at least three minutes before igniting it again.

9
GB
A
A
Material:
Remarks:
Bend Tool:
Established:
Designer: Project manager:
Format:
Approved:
Drawing no.:Revision:Project:
Drawing name:
INDUSTRIVEJ 20, 9900 FREDERIKSHAVN, DENMARK
Phone [phone] - Fax [phone]
E-mail: [e-mail] - Homepage: www.rais.dk
Change order
Drawing change: Improvement proposal:
Corrections:
D M Y
PCH
21-12-2018
A3
3248601
 1.8
6-30
0-10
 0.2
 1°
1000-2000
 0.15  0.3
 1.2
 0-5°
> 400
TILLADTE AFVIGELSER FOR VINKELMÅL
50-120 120-400
 0-10°
 0.8
400-1000
 0.5
120-400
 0-20°
 0-30°
 0.3
10-50
30-120
 0.9
 0.6
3-6
TILLADTE AFVIGELSER FOR LINIEÆRE MÅL
AFVIGELSE I MM
 0.1  0.1
VINKELAFVIGELSE
KORTESTE SIDE
0.5-3
pr. 100 mm
OV UV
A
A
Material:
Remarks:
Bend Tool:
Established:
Designer: Project manager:
Format:
Approved:
Drawing no.:Revision:Project:
Drawing name:
INDUSTRIVEJ 20, 9900 FREDERIKSHAVN, DENMARK
Phone [phone] - Fax [phone]
E-mail: [e-mail] - Homepage: www.rais.dk
Change order
Drawing change: Improvement proposal:
Corrections:
D M Y
PCH
21-12-2018 A3
3248601
 1.8
6-30
0-10
 0.2
 1°
1000-2000
 0.15  0.3
 1.2
 0-5°
> 400
TILLADTE AFVIGELSER FOR VINKELMÅL
50-120 120-400
 0-10°
 0.8
400-1000
 0.5
120-400
 0-20°
 0-30°
 0.3
10-50
30-120
 0.9
 0.6
3-6
TILLADTE AFVIGELSER FOR LINIEÆRE MÅL
AFVIGELSE I MM
 0.1  0.1
VINKELAFVIGELSE
KORTESTE SIDE
0.5-3
pr. 100 mm
OV UV
DELIVERY PACKAGING
The replace is supplied secured to a transport pallet
using four transport safety ttings – one in each corner
(A). The safety ttings are secured using three screws
and these must be removed. The safety tting can then
be removed.
When the replace is delivered, please check it for
any defects.
The replace may not be installed if there is any
damage, missing parts, or defects.
DISPOSAL OF PACKAGING
The replace is shipped in packaging that can be
recycled. This packaging must be disposed of in
accordance with national regulations relating to the
disposal of waste.
The glass cannot be recycled.
The glass must be disposed of along with any ceramics
or porcelain waste. Heat-resistant glass has a higher
melting point and therefore cannot be recycled.
By ensuring heat-resistant glass does not end up
alongside recyclable products you are making an
important contribution to the environment.
INTRODUCTION INTRODUCTION
NOTE!
When lifting the replace in place, it is important to
lift under the replace. The replace is not designed
to be lifted in its top construction or frames.

10
GB
5 6
OVERVIEW OF CONTENTS
The following elements are included for decoration of
the combustion chamber and ne tuning of airow and
ame image:
CONTENTS
1. Logs (qty. 10)
Please note that two of the ceramic logs must not be used.
2. Filaments (1 bag)
3. Secondary burners (qty. 2)
4. Restrictors - 0 mm, 35 mm and 50 mm (qty. 3)
5. Ember layer: black, grey (3 bags grey, 3 bags black)
6. Glass (2 bags)
3 4
INTRODUCTION INTRODUCTION
1 2

11
GB
OVERVIEW OF REMOTE OPTIONS
Remote control WiFi module
(optional)
INTRODUCTION
OVERVIEW OF ELECTRONIC COMPONENTS
GV60 combination valve Receiver Light module
and adapter 12V
PUCK
(optional)

12
GB
Below is an overview of the following pages regarding installation of Visio 100 RD and Visio 100 T.
INSTALLATION PREPARATIONS
Follow the recommended instructions on page 13 before starting to install the gas replace.
REMOVING THE GLASS
Follow the instructions on page 14 to remove and reinstall the glass.
INSTALLING THE BURNER
Follow the instructions on page 17 to install the burner.
INSTALLING OPTIONAL SOLUTIONS
Follow the separate instructions provided with the respective accessories.
ARRANGING THE CERAMIC LOGS
Follow the instructions on page 21 to arrange the ceramic logs for Visio 100 RD and Visio 100 T.
RESTRICTORS
Follow the instructions on page 29 for the overview and description.
INSTALLATION OF ELECTRICAL AND GAS COMPONENTS
Follow the instructions on page 30 for installing electrical and gas components – including a guide for
synchronisation of the remote control and receiver.
BALANCED FLUE SYSTEM
Read an introduction to the balanced ue system on page 35. For a more detailed description and installation,
please follow the separate manual for installation manual for the balanced ue system.
PLACEMENT AND CONSTRUCTION
Follow the instructions on page 37 for placement requirements and distance to combustible material.
MOUNTING THE GLASS
Follow the instructions on page 16 to reinstall the glass.
STARTING THE GAS FIREPLACE
Follow the instructions on page 44 when lighting the replace for the rst time.
PURGING THE GAS PIPE
Follow the instructions on page 45 for a functional test to check the function for starting the gas replace.
PRESSURE SETTING ADJUSTMENT
Follow the instructions on page 46 for a pressure test.
CO AND O2MEASUREMENT
Follow the instructions on page 47.
INTRODUCTION
INSTALLATION GUIDE

13
GB
INTRODUCTION
INSTALLATION PREPARATIONS
On this page, we have listed points to be aware of
before starting the installation of the gas replace.
NOTE!
Placement and construction preparations
• If the installation is made in an existing chimney, clean the chimney before installation.
• Install the replace on a solid oor that can hold the weight of the replace.
• When building the replace, make sure to install ventilation beneath and above the replace for a natural
draught. This will prevent high temperatures that can damage the installation or replace.
• Never use combustible building materials.
• Do not install the replace against a ammable rear wall.
• Protect the ceiling if it is made of ammable material.
• Comply to the reproof distances stated in this manual. See the exact distances on page 36.
• When the replace has been placed, make sure it is level and straight.
• The glass on the replace needs to be cleaned before using it the rst time, otherwise ngerprints, etc.,
can burn to the glass.
Preparations for electrical and gas supply
• The gas supply and electrical supply should be located under the replace in the area where the
inspection grate will be installed. We recommend installing the gas supply with a exible approved
system.
• The electrical parts should always be accessible.
• Make sure to calculate the right diameter for the gas supply for correct function of the replace.

14
GB
NOTE!
For safety purporses, never remove the front glass. Glass edges are sensitive. Be careful while working with the glass.
For the room divider: Only remove the side glass.
REMOVING/MOUNTING THE GLASS
The gas replace comes with the glass tted. The glass
must be removed to install the replace burner.
The frames must be removed before removing the glass.
1. Find the two rotary aps at the top of each side of the replace glass (see the arrows).
2. Turn the two rotary aps anticlockwise until they are free of the glass.
INSTALLATION INSTALLATION
REMOVING THE GLASS
Scan the QR code
to watch a how-to-video

15
GB
3. Grip the two metal edges on the glass and pull the glass towards the front.
4. Lift the glass until it is free of the base frame. Tilt the bottom of the glass out and then down.
5. The glass can now be removed.
INSTALLATION

16
GB
MOUNTING THE GLASS
When the glass is to be reinstalled, please follow the
installation guide “Removing the glass” on page 14 by
starting with the last step and be aware of the position
indicator shown below.
2. Carefully move the glass from side to side, until you can feel the glass engage with the position indicator (see
the arrow).
PROCEDURE
1. The position indicator is positioned in the top of the replace frame (see the arrow).
INSTALLATION
NOTE!
There is a position indicator in the middle of the gas replace frame, which ensures the glass is tted correctly. This
wedge must t between the two notches on the glass. It is very important that this is done correctly, otherwise the
replace will not close properly and soot may form during use. See the procedure below.
Incorrect installation of the glass can lead to a dangerous situation.
The photo shows the replace without the frame.

17
GB
INSTALLING THE BURNER
If the burner is not installed on delivery, please follow
these steps to t the burner.
Make sure that the burner ts the required gas type.
The gas type for the burner is described on the side
of the box which it arrives in. Check that the injectors
correspond to gas type and that the air settings are
correct.
The air settings for the burners varies between the
gas types. Make sure that the correct air settings
have been made, if not, please make the necessary
adjustments.
Follow the guide below for air setting natural gas or
LPG.
INSTALLATION
AIR SETTINGS FOR NATURAL GAS
AIR SETTINGS FOR LPG
The airplate for the main burner needs to be set on
half (see the arrow).
The venturis for the secondary burners needs to be
tted with a two covering plates. One full plate and
one plate with a small hole.
The airplate for the main burner needs to be set on
fully open (see the arrows).
The venturis for the secondary burners needs to be
fully open with no covering plates installed.

18
GB
INSTALLATION
WARNING!
Incorrect installation can cause a dangerous situation. Make sure that the bottom bolts are tightened and that the burner is
pressed against the bottom combustion chamber gasket.
3. Remove the four tted bolts on the bottom of the replace (see the arrows).
PROCEDURE
1. Remove the burner and hose from the box.
2. Remove the bottom grate from the combustion chamber.

19
GB
INSTALLATION
4. Fit the burner in the combustion chamber using the four screws. Check that the gasket between the burner and
the replace base is intact. The burner must be mounted with the pilot ame towards the front of the appliance.
If the exhaust is to the right (see the red circle), the pilot is in front.
5. Now pull the GV60 Combination Valve, pipe and receiver towards the side where the inspection grate is desired
to be positioned. No further than 500 mm from the middle of the replace.
6. Position the bottom grate above the burner.

20
GB
INSTALLATION
OVERVIEW OF THE BURNERS
Secondary
burner
Piezo electrode
Main
burner
1st thermocouple
Pilot ame guide