RAIS Visio 70 F User manual

VISIO GAS
USER MANUAL (GB)

1st edition
10.05.2023

3
GB
CONTENTS
INTRODUCTION TO THE USER MANUAL
Instructions for using QR codes
Serial number
GENERAL TECHNICAL INFORMATION
Remote control and range
Receiver and temperatures
Battery replacements
Code generation
Antenna
Power connection
REMOTE CONTROL OPTIONS
Remote control
PUCK
START-UP
Synchronisation of the remote control and receiver
DISPLAY AND FUNCTIONS
Setting Fahrenheit or Celsius
Setting the day and time
USING THE REMOTE CONTROL
How to switch on the re
How to switch off the re
Flame height adjustment
Operating modes
Auxiliary function – secondary burner function
Countdown timer for switching off the re
Setting the light strength
Setting the fan (optional)
Setting the child lock
Activation and deactivation of functions
USING THE PUCK (OPTIONAL)
How to switch on the re
How to switch off the re
Flame height adjustment
MAINTENANCE
Warranty
Service and maintenance
Cleaning
TROUBLESHOOTING AND ERRORS
Troubleshooting
Error codes on the remote control
MANUALS AND GUIDES
Associated manuals and video guides
4
5
6
6
6
7
7
7
7
7
8
9
9
10
10
10
11
15
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16
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19
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25
USER MANUAL

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INTRODUCTION INTRODUCTION
Congratulations on the acquisition of your new gas replace and on
becoming a RAIS customer! You have chosen a gas replace where
quality, design and function go hand-in-hand.
This user manual is only a basic introduction to the use and
maintenance of your replace. For further and more detailed
information, please refer to the installation manual.
It is important to note that replaces can be dangerous if not used
correctly. Therefore, we strongly recommend that you read this user
manual and the installation manual thoroughly before using your
replace.
In this manual, we will go over the basic steps for using your
replace. We will also provide you with some maintenance tips that
will help extend the life of your replace and ensure that it functions
optimally.
Always remember to follow the instructions in the manual when using
your replace. If you are unsure about anything, please contact a
professional for assistance.
Follow us on all of our digital platforms to get the latest tips, know-
how and inspiration.
Thank you for choosing to use our product. We wish you many cosy
and safe moments in front of your replace!
The user manual covers the following models:
– Visio 70 F, Visio 70 LC, Visio 70 RC, Visio 70 3S
– Visio 90 F, Visio 90 LC, Visio 90 RC, Visio 90 3S
– Visio 160 F, Visio 160 LC, Visio 160 RC, Visio 160 3S
– Visio 70 RD, Visio 70 T
– Visio 90 RD, Visio 90 T
– Visio 100 F, Visio 100 LC, Visio 100 RC, Visio 100 3S
– Visio 100 RD, Visio 100 T
Please read these instructions carefully so that you get the most out
of your new gas replace.
INTRODUCTION TO THE USER MANUAL
INSTRUCTIONS FOR USING QR CODES
You will nd QR codes with links to video guides in
several places within the user manual.
For using the QR codes, simply open the camera on
your phone and point it at the code. You will then get
the option to open a link to the video guide.

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INTRODUCTION INTRODUCTION
WARNINGS
Please note the symbols below that indicate potentially
dangerous situations.
SYMBOL DESCRIPTION
Visual sign illustrating an important notice
or caution.
Visual sign illustrating a potential hazard.
SERIAL NUMBER
The serial number is the gas replace’s identication number and
must be used when making any enquiries relating to the replace's
warranty.
Find the gas replace’s serial number on the top left corner of the
replace and write it down in the text box:
Serial number
Note: The serial number can only be seen before installation. See
the drawing for the location of the serial number.
Date: Dealer:
Example of
serial number

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INTRODUCTION
Be aware of the following general technical information regarding
the remote control and receiver unit.
REMOTE CONTROL AND RANGE
The remote control has a maximum range of 10 metres from the
receiver. Placing the remote further from the receiver can interfere
with the connection and may cause the need of a reset.
RECEIVER AND TEMPERATURES
The receiver will shut down if the heat exceeds the following
temperatures:
• Receiver without internal batteries: 32°F to 176°F (CSA)
• Receiver with internal batteries: 32°F to 131°F (CSA)
• Receiver without internal batteries: 0°C to 80°C (CE, AGA)
• Receiver with internal batteries: 0°C to 55°C (CE, AGA)
BATTERY REPLACEMENTS
It is recommended that you replace the batteries when using the
replace for the rst time in the year.
Old or at batteries should be removed immediately. If old/at
batteries are left in the device they can overheat, leak and/or
explode.
NEVER expose batteries (this includes when they are kept in storage)
to direct sunlight, strong heat, re, humidity or violent impacts. All
of these conditions can cause the batteries to overheat, leak and/
or explode.
Batteries must be stored in a location within the recommended
temperature range. Temperature range batteries must be stored at
0-55°C (32-131°F).
Avoid using old and new batteries at the same time. Avoid using
batteries from different manufacturers at the same time.
Low battery in the remote control is indicated by a battery icon.
Frequent beeps from the receiver when the motor operates indicates
low batteries.
A power adapter connected to the socket can be used instead of
batteries. The module for controlling the light/dimmer includes a
power socket.
GENERAL TECHNICAL INFORMATION

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INTRODUCTION
SOFTWARE VERSION
Press the buttons and at the
same time. The software version is now
displayed.
MODEL NUMBER FOR THE REMOTE
CONTROL
Press the buttons and at the same
time. The model number of the remote
control is now displayed.
CODE GENERATION
A code is selected automatically for all Maxitrol electronics from
among 65,000 codes available. The receiver must be paired with a
handset.
ANTENNA
The antenna must not cross or come into contact with the ignition
wire or any other cable. This will render the receiver inoperable.
POWER CONNECTION
The cable for the valve and receiver must be connected before
switching on. If this is not connected, the electronic system may be
damaged.
INTRODUCTION
REMOTE CONTROL OPTIONS
There are 2 options for operating a RAIS gas replace: a remote
control (with display) and a PUCK (without display).
REMOTE CONTROL
The remote control with a display is standard. With this remote
control, all the functions of the gas replace can be used. You get
the full experience of your gas replace.
Read how to use the remote control on page 10.
PUCK
The PUCK is optional and is ideal in areas where the gas replace
must be operated by several people in, for example, rental
properties, restaurants, receptions, etc.
Read how to use the PUCK control on page 18.
Remote control
(standard)
PUCK
(optional)

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START-UP
In this section you can learn how to set up the remote control for the
gas replace.
The remote control uses 2 x AAA 1.5V batteries.
Never use pointed tools to remove the batteries from the receiver
and remote control.
The signal range between the remote control and the gas replace
must not exceed 10 metres.
1. Press and hold the receiver’s “reset” button (see the red arrow)
until you hear a short ‘beep’ (A) followed by a long ‘beep’ (B).
2. After the second beep (B), release the reset button on the
receiver. You now have 20 seconds to press the “down arrow”
button (or minus icon on the PUCK) on the remote control.
3. Hold the button in, until you see the word “conn” on the remote
control. Then release the button.
The remote will then count to 8 and 2 short beeps (C) will sound
from the receiver.
The receiver and remote control are now synchronised, and the
replace can be lit.
NOTE!
Once a year you should replace the batteries
in the remote to ensure optimal operation.
Replace all the batteries at the same time and
use only good quality alkaline batteries.
REMOTE CONTROL
SYNCHRONISATION OF THE REMOTE CONTROL AND RECEIVER
SYNCHRONISE THE
REMOTE CONTROL
Scan the QR code to watch
a how-to-video
C C
A B
Receiver
Lines illustrate the duration
of the sounds
Remote
control
PUCK
REMOTE CONTROL

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REMOTE CONTROL REMOTE CONTROL
Read to learn more about the remote control’s functions.
SETTING FAHRENHEIT OR CELSIUS
To change between °C or °F, press and hold the buttons and at
the same time. Release the buttons once the selection is displayed.
Note: If °F is selected, a 12-hour clock is also automatically selected.
If °C is selected, a 24-hour clock is also automatically selected.
SETTING THE DAY AND TIME
1. Press and hold buttons and at the same time.
2. Press the or button to select a gure that is equivalent with
a weekday (e.g., 1= Monday, 2 = Tuesday, 3 = Wednesday, etc.)
3. While it ashes: Press buttons and at the same time. Hour
setting ashes.
4. Select the hour by pressing or .
5. Press buttons and at the same time. Minute setting ashes.
6. Select the minutes by pressing or .
7. To conrm, press buttons and at the same time or wait.
DISPLAY AND FUNCTIONS
Child lock
Temperature Auxiliary function
Time
Battery status
Fan
Countdown
timer
Program
mode
Fahrenheit or celsius
Light
Eco mode
Signal control
Thermostat mode
SETTING THE DEGREES
Scan the QR code to watch
a how-to-video
SETTING THE DAY
AND TIME
Scan the QR code to
watch a how-to-video

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USING THE REMOTE CONTROL
REMOTE CONTROL
HOW TO SWITCH ON THE FIRE
Press and hold the button to switch on the re.
Be patient: When you switch the re on/off and use the remote
control, you must hold the button for a couple of seconds until the
ignition sign is displayed. Then release the button.
The main gas supply starts as soon as the pilot ame ignition is
conrmed.
It takes approximately 25-30 seconds for the replace to ignite.
The remote control will automatically enter manual mode - after the
main burner is lit.
HOW TO SWITCH OFF THE FIRE
Press and hold the button to switch off the re.
Note: The re will not be able to be lit again until for 2-3 minutes.
FLAME HEIGHT ADJUSTMENT
1. To activate low heat, double press the button. LO is
displayed.
Note: The ame will rst switch to high heat before going to
low heat.
To get the absoulute minimum heat output, the secondary burners
should be turned off before activating low heat.
2. To activate high heat, double press the button. HI is displayed.
NOTE!
DEW AND CONDENSATION: The replace can form dew on the replace glass at start-up. When the glass is cold and
the appliance is lit, it may cause condensation and fog the glass. This condensation is normal and will disappear within
10-15 minutes as the glass and ue heats up.
Do not turn off the replace before all dew on the glass has gone!
If the replace is turned-off before the dew has gone, the water particles can damage the replace. Read more about
cleaning the glass under the “Service & Maintenance” section.
WARNING!
If the pilot ame does not light after 3 attempts, wait 3 minute before trying to light it again.
HOW TO SWITCH
THE FIRE ON
Scan the QR code to watch a
how-to-video
FLAME HEIGHT ADJUSTMENT
Scan the QR code to watch a
how-to-video

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REMOTE CONTROL
OPERATING MODE
There are 3 operating settings on the remote control: 1)Thermostat
mode, 2) Program mode and 3) Eco mode. Read to learn about all 3
operating modes.
1) Thermostat mode
The room temperature is measured and compared to the set
temperature. The ame height adjusts automatically to achieve the
desired temperature.
ON:
1. Press the button.
is displayed, the pre-set temperature is briey displayed, and
then the room temperature is displayed.
Setting:
1. Press and hold down the button until is displayed and the
temperature ashes.
2. Adjust the set temperature by pressing or .
3. To conrm, press the button or wait.
OFF:
Press the button until it disappears from the remote screen.
NOTE!
The set temperature for the thermostat mode is the temperature for the operating time in program mode. If the set
temperature for the thermostat mode is changed, the temperature for the operating time in the program mode is also
changed.
When the program is active, it will try to archive the temperature set in the thermostat program.
When the program is out of the programmed time loop (OFF) the re will try to archive the set Off temperature.
If the Off temp is set to “--” the replace will go to pilot outside the programmed time.
NOTE!
Standard setting: Operating time (thermostat mode) temperature: 21°C (70°F). Temperature at which re switches off “--”
(only pilot ame lit).
THERMOSTAT MODE
Scan the QR code to watch
a how-to-video

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2) Program mode
Program 1 or 2 can both be programmed to operate or stop at
specic points in time at a set temperature. Read to learn how the
program is activated or deactivated. The following pages show you
how to set the program.
ON:
Press the button.
OFF:
Press until it disappears from the screen.
NOTE!
When the gas replace is set to Program mode, the replace will always be in standby mode (pilot ame lit).
REMOTE CONTROL
NOTE!
The replace has a delay in reaction. The time delay is up to 6 minutes from the last motor turn.
The On temperature delay is 0.75°C. The Off temperature delay is 2°C.
PROGRAM MODE
Scan the QR code to watch
a how-to-video
SETTING THE TEMPERATURE PROGRAM WITH TIME/DAYS
1. Press and hold until ashes. ON and the set temperature
(setting Thermostat mode) are displayed.
2. To continue, press the button or wait. , OFF is displayed, and
temperature ashes.
3. Select the temperature by pressing the or button.
4. To conrm, press the button.
NOTE!
The set operating temperature (Thermostat Mode) and the Off temperature are the same for each day.

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REMOTE CONTROL
SETTING THE DAY
1. ALL ash. Press the or button to choose between ALL,
SA:SU, 1, 2, 3, 4, 5, 6, 7.
2. To conrm, press the button.
3. Continue either to PROGRAM 2 and set the operating time
and time for switching off the re or stop programming here and
PROGRAM 2 remains deactivated.
NOTE!
PROGRAM 1 and 2 use the same operating temperature (Thermostat mode) and temperature for switching off for ALL,
SA:SU and Daily Timer (1, 2, 3, 4, 5, 6, 7). When a new operating temperature (Thermostat mode) and temperature for
switching off the re has been set, this becomes the temperature for the new standard setting.
NOTE!
If ALL, SA:SU or Daily Timer is programmed for operating temperature and temperature for switching off the re for
PROGRAM 1 and PROGRAM 2, these become the new standard times.
The batteries must be removed to clear the temperatures, operating times and times for extinguishing the re for
PROGRAM 1 and PROGRAM 2.

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REMOTE CONTROL
3) Eco mode
The ame height alternates between high and low. If the room
temperature is lower than the set temperature, the ame height will
remain high for longer.
If the room temperature is higher than the set temperature, the ame
height will remain low for longer. A cycle lasts for approximately 20
minutes.
The Eco mode can save up to 45% energy and will give the
replace a more realistic ame behaviour.
ON:
Press the button to enter Eco mode. is displayed.
OFF:
Press the button. Disappears.
ECO MODE
Scan the QR code to watch
a how-to-video

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REMOTE CONTROL REMOTE CONTROL
AUXILIARY FUNCTION – SECONDARY BURNER FUNCTION
The latching solenoid valve will open automatically after ignition, so
that the maximum ow of gas is supplied to both burners assisting
with the ignition process.
After pressing the button for the 2nd Burner, the motor will turn 15
seconds in the ON direction until the max. position is reached.
After switching on, burner 1 is lit and burner 2 is in the previous
setting.
ON:
To light a burner, press the button . is displayed.
OFF:
To switch off a burner, press the button . disappears.
COUNTDOWN TIMER FOR SWITCHING OFF THE FIRE
1. Press and hold the button until is displayed and HOUR
ashes.
2. Select the hour by pressing or .
3. To conrm press the button. The minutes setting now ashes.
4. Select the minutes by pressing or .
5. To conrm, press the button or wait.
Switch OFF the timer:
1. Press the button.
Now and the countdown timer disappear.
NOTE!
Once the countdown time has expired, the re switches off. The countdown timer only works in Manual, Thermostat and
Eco mode. The maximum countdown is 9 hours and 50 minutes.
HOW TO TURN
SECONDARY BURNERS
ON/OFF
Scan the QR code to watch
a how-to-video
COUNTDOWN TIMER TO
SWITCH OFF THE FIRE
Scan the QR code to watch
a how-to-video
NOTE!
The locked magnetic valve cannot function manually. If the receiver has no more battery power, it will remain in the last
operating setting.

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REMOTE CONTROL
SETTING THE LIGHT STRENGTH
1. Press and hold until ashes.
2. To set the light between 20% and 100%, press or .
3. To conrm, press or wait.
ON:
Press ( is displayed). The light switches on.
OFF:
Press ( disappears). The light switches off.
SETTING THE FAN (OPTIONAL)
The fan has 4 speed levels, from low (1) to high (4).
The fan system is not supplied with the RAIS res.
ON:
1. Press and hold the button until ashes.
2. Press to increase the speed and press to decrease the
speed.
3. To conrm the setting, press or wait.
OFF:
Press until all 4 speed bars disappear.
SETTING THE CHILD LOCK
ON:
1. To activate the child lock, press the and buttons at the
same time.
If is displayed, the remote control cannot be used apart
from the OFF function.
OFF:
1. To deactivate the child lock, press the and buttons at the
same time. disappears.
NOTE!
The light works independently of the pilot ame. If you want to switch on the light without igniting the re, press .
When the light reaches 100%, the light will go into dimmer function, slowly adjusting the light between low and full strength.
HOW TO SET
THE LIGHT STRENGTH
Scan the QR code to watch a
how-to-video
SETTING THE CHILD LOCK
Scan the QR code to watch a
how-to-video

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REMOTE CONTROL REMOTE CONTROL
ACTIVATION AND DEACTIVATION OF FUNCTIONS
The following functions can be deactivated/activated:
• Child lock
• Program mode
• Thermostat mode (also deactivates Program mode)
• Eco mode
• Light/dimmer (operation)
• Room fan (operation)
• Auxiliary function
• Countdown timer
ACTIVATION OF FUNCTIONS
1. Install batteries. All icons are displayed and they ash.
2. Press and hold down the relevant button and hold for 10 seconds.
3. The function icon continues to ash until activation is completed.
Activation is completed when the function icon is displayed.
DEACTIVATE FUNCTIONS
1. Install batteries. All icons are displayed and they ash.
2. While the icons ash, press the relevant function button and hold
for 10 seconds.
3. The function icon continues to ash until deactivation is
complete. The deactivation is complete when the function icon
and 2 horizontal lines are displayed.

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USING THE PUCK
REMOTE CONTROL
HOW TO SWITCH ON THE FIRE
1. Press and hold the button until you hear 2 short ‘beeps’ and
the start procedure begins. Release the button.
2. The main gas supply starts as soon as pilot ame ignition is
conrmed. A few seconds may pass before the gas in the replace
ignites.
3. The replace will automatically enter high performance mode
after the main burner is lit. After 30 seconds the replace's
performance can be regulated.
HOW TO SWITCH OFF THE FIRE
1. Press and hold the button to switch off the re.
Note: The re will not be able to be lit again for 3 minutes.
FLAME HEIGHT ADJUSTMENT
1. Double-click on the “+” button to enter maximum mode fast.
2. Double-click on the “-” button to enter minimum mode fast.
Note: Flame goes to maximum before turning to minimum.
NOTE!
Once the pilot ame is conrmed, the
motor will automatically go to maximum
ame height.
WARNING!
If the pilot ame does not light after
several attempts, switch off the gas
supply and contact your RAIS dealer.
The PUCK is a simplied version of a remote control to control your
gas replace. It works as an alternative to the standard remote.
Read to learn how to switch on, adjust and switch off the re.
Be patient: When you switch the re on/off and use the PUCK, you
must hold the button for a couple of seconds.

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WARRANTY
RAIS offers a 2-year warranty on all gas replaces. The
warranty period begins upon delivery of the product.
The warranty – provided by RAIS – is a supplement
to national guarantee requirements applicable in the
country where the replace was purchased.
GENERAL
• Renewal or replacement of components does not
extend the warranty period.
• The warranty is only valid if the gas replace is
sold through an ofcial RAIS dealer.
MAINTENANCE OF YOUR GAS FIREPLACE
We recommend having your gas replace inspected
by a professional once a year to ensure the product’s
operation and safety. Read more on page 20.
THE WARRANTY COVERS:
• Documented malfunctions due to faulty
workmanship.
• Documented faulty material.
• The gas replace cabinet, which is backed by a
5-year warranty.
THE WARRANTY DOES NOT COVER:
• The appearance, colour change and patina of
stainless steel surfaces.
• Thermal expansion noises.
THE WARRANTY BECOMES VOID:
• If installation or repair does not comply with
national or local law.
• In the event of damage due to external inuences
and the use of unsuitable fuels.
• If the gas replace has not been installed
according to the installation instructions or used
according to the user manual.
• In case of failure to comply with statutory or
recommended installation regulations and in
the event of any owner-made changes to the
replace.
• In case of a lack of maintenance (see the section
in the Installation Manual regarding Service and
Maintenance).
• When using non-original components that do not
have the same specications as the original.
• In case of damage caused by external factors
(such as shock, lightning, impact, ooding or
overheating of the replace) during transport,
storage or installation.
• In case of defects due to neglect, misuse and/or
gross negligence.
MAINTENANCE OF YOUR GAS FIREPLACE
We recommend having your gas replace inspected
by a professional once a year to ensure the product’s
operation and safety.
IN CASE OF DAMAGE, CONTACT YOUR DEALER
In the event of damage to your gas replace, please
contact the dealer where the product was purchased
and provide the serial number.
In the event of a warranty claim, RAIS determines
the way in which the damage will be repaired. In the
event of repair, we will ensure professional execution.
For warranty claims on parts that have been replaced
or repaired, please refer to national/EU laws and
regulations on renewed warranty periods.
The warranty provisions in effect at any time may be
obtained from RAIS.
MAINTENANCE

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SERVICE AND MAINTENANCE
We recommend a yearly service check of the replace
to ensure a long and lasting replace with a beautiful
ame.
SERVICE PROCEDURE
The replace must be inspected by an authorised
gas installer or other professional in accordance with
national law. The inspection must ensure the product’s
operation and safety.
Switch off the replace and shut off the gas supply.
Make sure the replace is completely cold before you
begin. RAIS cannot be held liable for injuries that result
from touching a hot replace.
The steps below can be used as a guideline.
MAINTENANCE
NOTE!
The replace must be inspected by an authorised gas installer or other professional in accordance with national law.
RECOMMENDED SERVICE GUIDELINE
1. Protect the oor by laying out a blanket or other covering.
2. Turn off the gas supply and electrical supply.
3. Remove the glass and carefully remove the ceramic logs and embers layer.
4. Use a vacuum cleaner to clean the burner and the perforated plate.
5. Raise and remove the secondary burners. Remove the perforated plate.
6. Vacuum the entire burner.
7. If needed, soot on the logs can be removed by a soft brush.
Clean the pilot burner assembly using a soft brush and a vacuum cleaner. Do not bend or straighten the
thermocouple. If the thermocouple is worn down, we recommend changing it during a service.
8. Check that the pilot burner gaskets (green) are in good condition. We recommend to always exchange the
gaskets doing service.
9. Check that the delayed ignition aps are in good working condition. Exhange the gasket if needed.
10. Ret the perforated plate and the seconday burners.
11. Check the ue gas system and the ue terminal and ensure that they are not blocked or dismantled.
12. Put back the embers layer and ceramic logs. The logs and embers should be placed in a very certain way –
See the manual for placing the logs in the correct way.
13. Check that the packing cord for the glass is in good condition. Clean and reinstall the glass and make sure
there is no airgap between the glass and the burning chamber.
14. Switch on the gas and electrical supply. Ignite the replace and check for gasleaks and the correct pressure
setting. Check that the pilot and burner ignites smothly, is in good working condition and gives a correct
ame.
15. Ensure that the replace is safe to use.
16. Worn out parts should be replaced with new original parts.
17. Be sure to dispose of the replaced parts in the appropriate waste containers.