Raritan TeleReach TR361 User manual

Copyright © 2002 Raritan Computer, Inc.
TR364-0C
July 2002
Raritan Computer Inc.
400 Cottontail Lane
Somerset, NJ 08873
USA
Tel. [phone]
Fax. [phone]
E-mail: [email protected]
http://www.raritan.com
Raritan Computer Europe, B.V.
P.O. Box 566
2900 AN Capelle aan den IJssel
The Netherlands
Tel. [phone]
Fax. [phone]
E-mail: [email protected]
http://www.raritan.com
Raritan Computer Japan, Inc.
Kuga Building 7F
11-6, Kuramae 4-chome
Taitoo-ku, Tokyo 111-0051, Japan
Tel. [phone]
Fax. [phone]
E-mail: [email protected]
http://www.raritan.co.jp
Raritan Computer Taiwan, Inc.
5F, 121, Lane 235,
Pao-Chiao Rd., Hsin Tien
Taipei Hsien, Taiwan, ROC
Tel. [phone]
Fax. [phone]
E-mail: [email protected]
http://www.raritan.com.tw
LISTE
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I.T.E.

IFCC Information
FCC Information
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a commercial installation. This equipment generates, uses, and can
radiate radio frequency energy and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. Operation of this equipment in a residential
environment may cause harmful interference.
Product names mentioned in this document are trademarks or registered trademarks of their
respective companies. TeleReach, Paragon, MasterConsole MX4, MasterConsole II, MasterConsole,
and their respective logos are trademarks or registered trademarks of Raritan Computer, Inc. PS/2,
RS/6000, and PC/AT are registered trademarks of International Business Machines Corporation. Sun
is a registered trademark of Sun Microsystems. Microsoft and Windows are registered trademarks of
Microsoft Corporation. All other marks are the property of their respective owners.

Table of Contents II
Table of Contents
FCC Information ............................................................................................................................................. II
Table of Contents .......................................................................................................................................... III
Important Information ....................................................................................................................................V
1. INTRODUCTION.......................................................................................................................................... 1
TeleReach Overview .................................................................................................................................... 1
TeleReach System Components.................................................................................................................. 2
2. INSTALLATION ........................................................................................................................................... 3
3. SETUP........................................................................................................................................................ 10
Initializing TeleReach Parameters.............................................................................................................. 10
KVM Configuration Fine-Tuning ................................................................................................................. 14
Fine-Tune Connected Target Servers .................................................................................................... 15
4. PREPARE A REMOTE CONNECTION..................................................................................................... 17
Optional: Install TeleReach Control (TRC) Software.................................................................................. 17
Configure A Connection.............................................................................................................................. 17
Other Connect Window Buttons.............................................................................................................. 23
5. REMOTE CONNECTION TO TELEREACH..............................................................................................24
Establishing A Remote Connection ............................................................................................................ 24
Browse For A Connection........................................................................................................................... 26
Ending A Remote Session & Disconnecting From TeleReach................................................................... 28
6. REMOTE OPERATION.............................................................................................................................. 29
TeleReach Window Toolbar Buttons .......................................................................................................... 30
TeleReach Mouse Pointer .......................................................................................................................... 31
Switching Servers With A Raritan KVM Switch .......................................................................................... 31
Configuring KVM Switch Hotkey ............................................................................................................. 31
Switching Between Target Servers......................................................................................................... 32
Important Video Buttons ............................................................................................................................. 33
Status Bar Indicators .................................................................................................................................. 37
7. FINE-TUNE TELEREACH CONTROL SOFTWARE................................................................................. 38
Run Automatic Color Calibration ................................................................................................................ 38
8. LOCAL ADMINISTRATIVE FUNCTIONS ................................................................................................. 40
Initial Administrative Setup Procedure........................................................................................................ 40
Accessing Main Menu from TeleReach Admin Console ............................................................................ 44
Accessing Main Menu Remotely ................................................................................................................ 45
Main Menu .................................................................................................................................................. 46
[C] Configure TeleReach........................................................................................................................ 46
[U] Add, change, or delete user accounts.............................................................................................. 61
[V] View TeleReach status ..................................................................................................................... 65
[R] Restart or Shutdown the TeleReach ................................................................................................ 65
[X] Logout............................................................................................................................................... 66
[S] Logout & view TeleReach status ...................................................................................................... 66
[D] Diagnostics ....................................................................................................................................... 66

III Important Information
APPENDIX A: Toolbar Buttons, Key Strokes & Menu Controls ............................................................. 69
TeleReach Toolbar / Key Stroke Combinations ......................................................................................... 69
TeleReach Window Toolbar Buttons .......................................................................................................... 69
Additional TeleReach Functional Key Stroke Combinations ...................................................................... 70
TeleReach Menu Controls .......................................................................................................................... 70
APPENDIX B: Remote Administration ...................................................................................................... 72
Accessing Remote Admin Console Window .............................................................................................. 72
Operating Remote Admin Console............................................................................................................. 73
Closing Remote Admin Console Window................................................................................................... 73
APPENDIX C: Web Browser Access ......................................................................................................... 74
Web Browser Access Versus TeleReach Remote Client ........................................................................... 74
Security Settings......................................................................................................................................... 74
APPENDIX D: Serial Console Access ........................................................................................................ 75
Connection Diagram ................................................................................................................................... 75
Setting Permissions .................................................................................................................................... 75
Initiating Remote Serial Access.................................................................................................................. 75
APPENDIX E: Keyboard Macros ................................................................................................................ 77
Building A Keyboard Macro ........................................................................................................................ 77
Running A Keyboard Macro........................................................................................................................ 80
Hot-Key Activation:.................................................................................................................................. 80
Other Keyboard Macros Window Buttons .................................................................................................. 81
APPENDIX F: The RADIUS Server ............................................................................................................. 82
Controlling TeleReach User Permissions via RADIUS FILTER-ID Attributes ........................................ 82
RADIUS Attributes Generated by TeleReach ......................................................................................... 83
RADIUS Access Challenge..................................................................................................................... 84
APPENDIX G: Specifications...................................................................................................................... 85
Remote Connection ................................................................................................................................ 85
Remote PC Software .............................................................................................................................. 85
Target Server Hardware.......................................................................................................................... 85
Cable Specifications................................................................................................................................ 85
KVM Switch Specifications...................................................................................................................... 85
Electrical Specifications .......................................................................................................................... 85
Output Specifications .............................................................................................................................. 86
APPENDIX H: Sun Target Servers ............................................................................................................. 87
Display Settings .......................................................................................................................................... 87
APPENDIX I: Linux Target Servers............................................................................................................ 88
Mouse Settings ........................................................................................................................................... 88
Video Settings............................................................................................................................................. 88
APPENDIX J: Macintosh Target Servers................................................................................................... 89
APPENDIX K: Frequently Asked Questions ............................................................................................. 90
APPENDIX L: Troubleshooting .................................................................................................................. 93
Problems And Suggested Solutions ........................................................................................................... 93
Event Log File and On Screen Error Codes .............................................................................................100

Table of Contents II
Important Information
TeleReach’s default Log On user name is <admin> with the password <raritan>.
This user has administrative privileges.
Passwords are case sensitive and must be entered in the exact case combination in which they
were created. The default password <raritan> must be entered entirely in lower case letters.
This manual applies to TeleReach Firmware v2.51 and above.

Introduction
1
1. INTRODUCTION
TeleReach Overview
Convenient, secure, high-performance KVM access TeleReach is the easiest, fastest, most
reliable way to remotely access and manage multiple servers connected to a Raritan KVM Switch—
no matter where you are or where your servers are located.
TeleReach connects to the keyboard, video, and mouse ports of up to four servers or KVM switches.
Using Raritan's powerful frame-grabber and Video Compression Algorithm, it captures, digitizes, and
compresses the video signal before transmitting to a remote PC. The remote user has direct access
and total control of target servers for maintenance, administration, and trouble-shooting, from running
GUI applications to BIOS-level troubleshooting, and even rebooting.
Use TeleReach for convenient access to servers anytime, from anywhere:
• Control servers from within the building or across campus
• Manage servers at branch offices from a central site
• Provide remote support for worldwide data centers
• Troubleshoot, reconfigure, and reboot servers from home
• Provide convenient, secure lights-out server management
Access via Internet, LAN/WAN, or dial-up modem
 TeleReach provides a broad array of remote
access methods to control any server connected to a Raritan KVM Switch. Since servers can also be
accessed out-of-band with TeleReach, remote access to mission-critical target servers is always
available—even if the network is down.
Features
• Up to 4 simultaneous paths to switch(es) or server(s)
• Up to 8 simultaneous users (using PC-share mode)
• Windows and Web browser access
• Remote access to serial devices (VT100) connected to TeleReach serial port
• Superior compression algorithm for exceptional performance
• SSL 128-bit RSA public key, 128-bit RC4 private key encryption
• Simplified installation and user interface
• No impact on target server performance
• Servers accessible even if network is unavailable
• Automatically senses video resolution for optimum display
• High-performance mouse tracking and synchronization
• Remote KVM access via the Internet, LAN/WAN, or dial-up modem
• Connect a user console for direct, analog access to KVM switch
• Supports RADIUS authentication protocol
• Extensive user event log
• DHCP or fixed IP addressing
• Keyboard macro mapping
• Remote Administration

2Introduction
TeleReach System Components
TeleReach is a fully configured stand-alone product in a standard 2U 19” rack mount chassis
(Figure 1).
Figure 1. TeleReach
Each TeleReach ships with
(1) TeleReach unit
(1) TeleReach Quick Installation and Setup Guide
(1) TeleReach User Manual
(1) TeleReach Control (TRC) software CD-ROM for Remote PC
(1) TeleReach Software License Certificate
(1) Rack mount kit
(1) Power cord
(1) RJ11 telephone cord
(x) CCP20 coaxial cables, where x=number of KVM ports
(x) CCP20F coaxial cables, where x=number of KVM ports
Keyboard, and monitor for TeleReach Admin Console; and keyboard, monitor, and mouse for User
Console(s) for direct analog access to KVM switch not included. TeleReach supports user consoles
consisting of PS/2 style keyboard, PS/2 style mouse, and HD15 video. See Appendix G:
Specifications for more details.

Installation
3
2. INSTALLATION
Steps 1 through 5 below are required for physical installation of TeleReach, and are outlined in this
section.
1. Connect TeleReach to user port(s) of base Raritan KVM Switch in pre-established KVM
configuration
2. Connect TeleReach Admin Console
3. Install User Console(s) for direct analog access to KVM switch
4. Connect power cord to back of TeleReach and AC power source
5. Connect TeleReach to network and/or analog telephone line
6. Proceed to 3. Setup and follow the steps for TeleReach Power Up & Network or Dial-up
Installation and Fine-Tune KVM Configuration From Direct Analog User Console.
Figure 2.TeleReach Configuration
TeleReach Admin Console Keyboard/monitor for TeleReach administration and setup. From this console only TeleReach
admin screens can be accessed – Target Servers of the connected KVM configuration cannot
be viewed. Required for initial setup of TeleReach.
Target Server(s) The servers accessed remotely through TeleReach and its connected KVM configuration.
User Console for direct
analog access to KVM
switch
User Console (keyboard/monitor/mouse) connected through TeleReach for direct analog KVM
switch local access to Target Servers.
Remote PC A remote Windows-based computer that uses TeleReach Control (TRC) software or Microsoft
Internet Explorer to view Target Servers remotely through TeleReach.
Remote PC
.................
Access via
LAN/WAN, Internet,
or Dial-up Modem
TeleReach
Admin
Console
User Consoles
For direct analog access
To KVM switch
TeleReach
Target Computers
KVM
switch

4Installation
Figure 3. Back of TeleReach
1. Connect TeleReach to user port(s) of base Raritan KVM Switch(es) in pre-established KVM
configuration.
NOTE: KVM switch and Target Servers can remain powered ON when connecting TeleReach.
For a Paragon (Figure 4):
a) Connect DB25 Male end of provided CCP20 cable to a DB25 Female KVM Port 1 on
back of TeleReach (Figure 3).
b) Connect keyboard, mouse and video legs of provided CCP20 cable to keyboard,
mouse and video user ports on a UST1 (Paragon User Station).
Figure 4. Connecting TeleReach to a Paragon
NOTE: For TR362, TR363, or TR364 models with multiple KVM ports, repeat the above steps,
connecting remaining KVM Ports to UST1s. UST1s can all be connected to the same UMT8 in one
Paragon KVM configuration; or UST1s can be connected to different UMT8s representing multiple
Paragon KVM configurationsSee Figures 55a to 55e.
Back of TeleReach
Back of
Paragon UST1
AC IN (0.5A/0.25A)
AC Po w er
115V/23 0V
60Hz/ 50H z
On Off
Admi n. Mouse K/ M Key board
PS/2 PS / 2 VGA
Cat5 Port
SUN
Monitor
Connect TeleReach to Paragon

Installation
5
For a MasterConsole MX4 (Figure 5):
a) Disconnect the user console (keyboard, monitor, mouse) from the CCPnnF cable coming
from a user port on the back of the MX4 in the pre-established MX4 configuration.
b) Reconnect the CCPnnF cable’s 6-pin mini-DIN female keyboard and mouse connectors, and
HD15 female video connector to the appropriate 6-pin mini-DIN male keyboard and mouse
connectors, and the HD15 male video connector at the end of the provided CCP20 cable.
c) Connect DB25 Male end of provided CCP20 cable to DB25 Female KVM Port 1 on back of
TeleReach (Figure 5).
Figure 5. Connecting TeleReach to a MasterConsole MX4
NOTE: For TR362. TR363, or TR364 models with multiple KVM ports, repeat the above steps,
connecting remaining KVM Ports to one or multiple MX4sSee Figures 55a to 55e.
NOTE: MX4installation can also be accomplished via CCPnnE cable(s), which are available as a
separate purchase from Raritan.
a) Connect DB25 Male end of purchased CCPnnE cable to DB25 Female KVM Port 1 on back of
TeleReach (Figure 6).
b) Connect DB25 Female end of purchased CCPnnE cable to a DB25 Male user port on MX4.
For TR362. TR363, or TR364 models with multiple KVM ports, repeat these steps, connecting
remaining KVM Ports to one or multiple MX4sSee Figures 55a to 55e.
Figure 6. Connecting TeleReach to a MasterConsole MX4 Using Purchased CCPnnE cable
User Port s
1
2
3
4
5
68
7
ACIN115/230V AC 60/50 Hz 2. 5/1 . 5A
DB25M
Back of MX
4
CCPnnE
DB25F
Connect TeleReach to MX
4
Use r Por t s
1
2
3
4
5
68
7
AC I N 115/ 23 0V A C 60/ 50Hz 2. 5/ 1.5A
DB25M
Back of MX
4
P rovid ed
CCP20 Cable
Video
(HD 15M )
Video
(HD15F)
CC P nn F C a ble
from M
KVM Congifuarion
Previously Installed
X
4
DB25F
Keyboard
(Female)
Mouse
(Ma le)
Mouse
(Female)
Connect TeleReach to MX
4
Keyboard
(Ma le)

6Installation
For a MasterConsole II or MasterConsole MXU2 (Figure 7):
a) Connect DB25 Male end of provided CCP20 cable to DB25 Female KVM Port 1 on
back of TeleReach (Figure 3).
b) Connect keyboard, mouse and video legs of provided CCP20 cable to keyboard,
mouse and video user ports on MasterConsole II.
Figure 7. Connecting TeleReach to a MasterConsole II or MasterConsole MXU2
NOTE: For TR362, TR363, or TR364 models with multiple KVM ports, repeat the above steps,
connecting remaining KVM Ports to multiple MasterConsole IIs See Figure 55e
Back of
MasterConsole II
Connect TeleReach to MasterConsole II

Installation
7
2. Connect TeleReach Admin Console (Figure 8).
a) Connect a keyboard and monitor (admin console) to appropriate 6-pin mini-DIN Female
keyboard port, and HD15 Female port on back of TeleReach (Figure 3).
b) Plug in monitor power cord.
Keyboard and monitor for TeleReach Admin Console not included – See Appendix G:
Specifications for hardware compatibility.
Figure 8. Connecting TeleReach Admin Console
3. Install User Console(s) for direct analog access to KVM switch.
TeleReach’s DB25 Male User Port(s) connect to User Console(s) for direct analog access to the KVM
switch while working locally. These “pass-through” port(s) access the KVM switch like any other
connected user console. Installation of Direct Analog User Consoles is vital to the setup of TeleReach to
perform KVM configuration fine-tuning, and to verify proper KVM connectivity to TeleReach. Direct
Analog User Consoles also provide local access to Target Servers, since Target Servers cannot be
viewed through the TeleReach Admin Console. All User Consoles remain in a ready state and can be
utilized at any time.
NOTE: TeleReach must be powered ON for Direct Analog User Consoles to function.
Control of the Target Server through either the Remote PC or a Direct Analog User Console will be
based on a shared, first active keyboard/mouse input basis.
Back of TeleReach
Video
(HD 15M )
Plug in
m on itor’s
power cord
Keyboard
(Male)
Connect TeleReach Admin Console

8Installation
Steps to connect Direct Analog User Console(s) (Figure 9).
a) Connect DB25 Female end of provided CCP20F cable to DB25 Male User Port 1 on
back of TeleReach (Figure 3).
b) Connect legs from other end of CCP20F cable to keyboard, monitor, and mouse
(user console).
c) Plug in monitor power cord.
Figure 9. Connecting a User Console for direct analog access to KVM switch
Keyboard, monitor, and mouse for User Console for direct analog access to KVM switch
not included - see Appendix G: Specifications for hardware compatibility.
NOTE: For TR362, TR363, or TR364 models with multiple KVM ports, repeat the above steps,
connecting remaining User Ports to one User Console each.
NOTE: User Consoles can be attached to User Ports 1 through 4. Each User Console will view the
path of the matching KVM Port. For example, the User Console attached to User Port 1 will view the
KVM switch or server attached to KVM Port 1. Similarly, the User Console attached to User Port 2 will
view the KVM switch or server attached to KVM Port 2, and so on.
4. Connect power cord to back of TeleReach and AC power source.
NOTE: TeleReach can be set for either 115V or 230V power at the two power supply modules on the
inside front cover of the unit. Unscrew the two screws on TeleReach’s front panel, and ensure that
these power settings are positioned correctly at the desired voltage. Also, ensure that the power
switches for both power modules are turned on.
Figure 10. TeleReach Power Settings
Voltage Power Selection
115V/230V
Power Switches
Front of TeleReach
DB25F
Back of TeleReach
CCP20F
Video
(HD15F)
Video
(HD 15M )
P lu g in m o n ito r’s
power cord
Keyboard
(Fem ale)
Keyboard
(Male)
Mouse
(Male)
Connection of a User Console for direct analog access to KVM switch

Installation
9
User Port 1
User Port 2
User Port 3
User Port 4
Te l Li n e
KVM Port 4KVM Port 1 KVM Port 2 KVM Port 3
RJ45
Network Port
5. Connect Ethernet Network to RJ45 Network Port and/or connect analog telephone line to
RJ11 Modem Tel Line Port on the back of TeleReach (Figure 3).
NOTE: TeleReach has two RJ45 ports. When connecting TeleReach to an Ethernet Network be
sure to use the RJ45 port located just to the left of the KVM ports (Figure 11).
Figure 11. Network and Telephone Line Connections to TeleReach
NOTE:Network connections must be 10BASE-T, or 100BASE-TX Ethernet
NOTE: TeleReach requires support of TCP/IP (Transmission Control Protocol/Internet Protocol)
and UDP (User Datagram Protocol), both locally and at the Remote PC.
6. Proceed to part 3. Setup and follow the steps for TeleReach Power Up & Network or Dial-up
Installation and Fine-Tune KVM Configuration From Direct Analog User Console.

10 Setup
3. SETUP
Initializing TeleReach Parameters
The steps below allow you to quickly setup TeleReach, utilizing the TeleReach Setup Wizard
(Figure 12). For full Administrative Setup options, see 8. Local Administrative Functions.
1. Power ON TeleReach via power switch on back of TeleReach unit.
2. The Welcome to TeleReach Setup Wizard Screen (Figure 12) will appear on the
TeleReach Admin Console.
Figure 12. Welcome to TeleReach Setup Wizard Screen
3. Press <B> to begin the TeleReach Setup Wizard.

Setup
11
4. The Key Configuration screen (Figure 13) will appear:
Figure 13. Key Configuration Screen
5. Enter each TeleReach Control User License Key purchased, pressing <Tab> or <Enter> after
each key is entered. TeleReach Control User License Key codes can be found on the
license certificates shipped with your unit.
6. When all named-user keys are entered, press <Ctrl+S> to save the keys entered.
All entered key codes will be saved and the Network Configuration screen (Figure 14) will appear.
Figure 14. Network Configuration Screen

12 Setup
7. Consult your Network Administrator for details on network IP settings and settings for an
analog telephone line.
Use the keys <Tab>, <↑> or <↓> to select each line on the Network Configuration screen and
the <space bar>, or the <←> or <→> keys to toggle between available entries. Press
<Enter>, <Tab> or <↓> when your entry on each line is complete.
a. Name: Type the name you wish to designate to this TeleReach unit. The default
name is <TeleReach>.
b. Enable Ethernet Interface: For LAN/WAN or Internet access select [YES] (default
is YES).
NOTE:Network connections must be 10BASE-T, or 100BASE-TX Ethernet
c. Obtain IP address automatically (DHCP):
• YES: Enables dynamic IP addressing for TeleReach. Each time TeleReach
boots up it will request an IP address from the local DHCP server. This makes
remote access to TeleReach by a method other than LAN difficult, since the
dynamically assigned IP address must be known.
• NO (default): Assigns a fixed IP address to the TeleReach unit.
(Recommended) Use the <→> or <←> keys or type a period to move between
fields within an IP address entry.
d. IP Address: Enter the IP address for TeleReach given by your Network
Administrator.
e. Subnet Mask: Enter a Subnet Mask number provided by your Network
Administrator.
f. Default Gateway: Enter a Default Gateway number if your Network
Administrator specifies one.
g. Enable Modem Interface: For Dial-up Modem access select [YES]. (default is YES).
h. Enable Web Browser Interface: For Web Browser access select [YES]. (default is
YES).
i. Enable Serial Interface: To allow remote access to device connected to
TeleReach’s Serial IN port, select [YES]. (default is YES).
j. Use Default TCP Port 5000:
• YES (default): Utilizes the default port 5000.
• NO: Enter an alternate port number.
NOTE:Firewall security must enable two-way communication through default port
5000, or selected non-default port. If a non-default port is utilized, the selected port
number set here must also be designated to match at the Remote PC for both a TCP/IP
Connection (Figure 23a) and a Dial Up Connection (Figure 23b) - See Configure A
Connection in 4. Prepare A Remote Connection.
NOTE:TR361, TR362, & TR364 models use only one TCP port default port 5000.
Prior TeleReach models (TR360-V2) require 3 open ports default ports 5000, 5001, &
5002 as indicated.
8. Press <CtrlL+S> to save entries.
9. The Main Menu (Figure 15) will appear.