RATTAN QUERCUS User manual

RATTAN QUERCUS
Owner's Manual
www.rattanebike.com

Congratulation on your purchase of a new Rattan
Ebike!
Thanks for your Quercus Ebike purchase! This user manual will help
you assemble and operate your new electric bike. Be sure to read
all of the information in this manual before riding.
If you’re not sure you have the skills, experience, and special tools
required for assembly and maintenance, get help from a local,
certified, and reputable bike mechanic.
If you encounter any problems in the installation or use, please
contact Rattan E-Bike customer support team.
NOTE TO ALL RIDERS UNDER 18 YEARS OF AGE:
It's very important that you get parental permission before riding
your electric bike.
How To Contact Rattan Ebike Support Team
Phone: [phone] Mon-Fri 9AM-5PM (PST)
E-mail: [e-mail]
Rattan Web: www.rattanebike.com
Rattan Help Center: www.rattanebike.com/pages/help-center
Rattan Shop: 9155Archibald Ave, Ste A, Rancho Cucamonga, CA
NOTICE: Please attach the details of your order such as order num-
ber and the platform you buy when you contact us.

Contents
Safety Notice ....................................................................................... 03
Warning ..................................................................................... 03
Package Content ............................................................................... 05
Product Overview ............................................................................. 06
Specification ......................................................................................... 07
Assembly ........................................................................................ 08
Battery Use and Protection ............................................................ 13
Display and Setting ........................................................................... 15
Connection App ................................................................................. 23
Troubleshooting ................................................................................. 24
FAQ ..................................................................................................... 25
Limited Warranty ............................................................................... 26
Contact Us ...................................................................................... 28

- 3 -
Safety Notice
1. Always wear an approved bicycle helmet whenever riding a bike.
Failure to wear a helmet when riding may result in serious injury or
death.
2. Never operate a bike while under the influence of alcohol, drugs, or
any substance or condition that could impair motor functions,
judgement, or the ability to safely operate a bike or another vehicle.
3. It is your responsibility to familiarize yourself with the laws and re-
quirements of operating this product in the area(s) where you ride.
4. Failure to properly charge, store, or use your battery will void the
warranty and may cause a hazardous situation.
5. Do not ride under wet conditions. The electric bike may slide from
under your feet causing injury. Wet conditions may damage the
electronics and void the warranty.
6. Please keep the battery key carefully, losing the key will cause the
battery can't be locked.
Warning
Gray
Green

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01. Avoid water - The electric bike is not waterproof. The electronics
may be damaged due to water and water damage is not covered by
our warranty. Riding in wet conditions is also very dangerous and
may result in injury.
02. Avoid prolonged exposure to sun or rain and avoid storage in
places with high temperatures or corrosive gas.
03. Abuse - We do not cover physical damage due to negligent care
and extreme riding.
04. Whenever you ride the Rattan Electric Bike, you risk severe injury or
even death from loss of control, collisions, and falls. Use caution
and ride at your own risk.
05. Do not modify the product from the manufacturer's original design.
06. Do not exceed the posted speed limit and obey all traffic laws.
07. Avoid touching the charging port directly and do not let it make
contact with a metal object.
08. Keep hands and all body parts away from moving parts while
operating the electric bike.
09. Before riding - Be sure to check the electric bike over and make
sure the electric bike is operating correctly before each use.
10. Before riding - Be sure to check that the braking system is function-
ing properly; also be sure to check that all safety labels are in place
and you understand the safety warnings.
11. Before riding - Be sure that any and all axle guards, chain guards, or
other covers or guards are tightened and fixed.
12. Never exceed the 450 lbs (200kg) maximum load rating.
13. The electric bike should never be used by children under the age of 18.
14. Maximum Speed - Your electric bike goes at a maximum speed of
30 mph.

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15. Make note that additional insurance may be required to cover
situations you encounter while riding an electric bike. It is recom-
mended that you contact an insurance company or broker for
advice and consultation.
16. To conserve electricity, use assist mode and avoid zero starting,
frequent braking, driving against the wind, carrying heavy loads
including other people, and riding with insufficient air pressure.
Package Content
Unboxing
Carefully check package contents, if anything is missing or damaged,
please contact Rattan customer service for support:
info@rattanebike. com
Unpack the bike. Unbox the package and remove the small box that
contains the display inside in case of any damage occurs. With the help
of another person capable of safely lifting a heavy object, remove the
Pathfinder from the package. Take the assembled tool kits, charger,
and manual out.
Carefully remove the packaging material protecting the bike frame and
components. Please recycle packaging materials especially cardboard
and foam whenever possible. Open the small box and carefully set out
all contents.
Incorrect assembly, maintenance, or use of your
ebike can cause component or performance failure, loss of control,
serious injury, or death.If you are not sure you could correctly
perform all assembly steps in the manual, consult a local, certified,
reputable bike mechanic.
WARNING

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Electric Bike*1
User Manual*1
Tool Kit*1
Tool Bag*1
Front Wheel*1
Quick Release
Screw *1
Fender*2
Charger*1
Headlight*1
Pedals*2
Display*1
Seat*1
Product Overview
Brake Lever
LCD Display
Shifter
Display Controls
Throttle
Grip

- 7 -
Specification
ITEM
SPECIFICATION
Model
Quercus
Product Dimensions
168*71*128 CM
Package Dimensions
146.5*32*78 CM
Max Load
450 LBS
Saddle
Battery
Seat Post
Rear Rack
Rear Light
Motor
Wheel Chain
Crankset
Pedal
Front Suspension
Dis Brake
Front Light

- 8 -
Assembly
ITEM
SPECIFICATION
Package Weight
101 LBS
E-Bike Weight
81 LBS
Max Speed
30 MPH
Battery/Charger
48V 20AH/4.5A
Input 100-240V 50/60Hz
Output 54.6V 2.8A
Pedal-Assist Mode
60-80 Miles
Pure Electric Mode
40-60 Miles
Max Angle of Climb
30 Degrees
Charging Time
4~5 Hours
Tire Pressure
25-29 PSI
Frame Material
Aluminum Alloy
Incorrect assembly, maintenance, or use of your
ebike can cause component or performance failure, loss of control,
serious injury, or death. If you are not sure you could correctly
perform all assembly steps in the manual, consult a local, certified,
reputable bike mechanic.
WARNIN
G

- 9 -
Handlebar
Front Wheel
1. Use the Allen wrench loose the cre-
wand turn in to the front.
Remove the plastic axle guard from
the front wheel and unscrew the
screws.
1.
Insert the front wheel hub axle thru
the hub from the rotor side.
2.
Adjust the screws and handlebar on
the stem.
3.
Align the bolts and tighten.
2.

- 10 -
Headlight & Fender
Install the fender/headlight mounting
hardware and tighten the screws.
2.
1.
Loose the screws on the front fork,
install the fender and headlight to-
gether.
Remove the spacer and align the
front wheel, make sure centralize the
brake disc in the pads.
3.
Make sure the front wheel is wella-
ligned and tighten the screws.
4.
Connect the headlight wire arrow to
arrow.
3.

- 11 -
Notice: Install gently by hand without cross-threading or damaging the
threads. Fix the fenders by tightening the screws each side on
the front fork.
Adjusting the Seat
DO NOT raise the seat-post beyond
the minimum insertion marked on
the tube.
2.
Close the quick release lever using
your palm or finger.
4.
Untighten the quick release lever by
swinging the lever open and outward
fully.
1.
Adujst the seat and the head of the
seat is parallel with the top tube.
3.

- 12 -
Pedals
Indicators for the right pedal (R) and the left pedal (L) can be found at
the bottom of the pedal threads.
Battery
Battery
Rotating in the direction of the po-
inter shown on the crank.
1.
Key Location (hung on the handlebar
near the display).
1.
Tighten the pedals with the wrench.
2.
Plug the key in, turn it to on/off lo-
cation and twist the switch on the
frame to lock/unlock the battery.
2.

- 13 -
Battery Use and Protection
How to Take Care The Battery
Check the charger, charger cables, and battery for damage before each
charge.
The battery will be locked if the keys are lost and you will not be able to
use, make sure you always have a copy of the key since Rattan does
A
Battery Switch (activate/deactivate the battery)
B
Battery Power Button (indicates the power)
C
Key-plug-in Location (lock/unlock the key)
D
Battery Lock Switch (remove/release the battery)
Please check the battery condition, key position
and power before riding, make sure the battery is locked before
riding to prevent the battery from falling off during the riding.
WARNING
There are 4 of indicators, 3 green light and 1 red
light. If there is only one red light, please charge the battery.
WARNING
A
B
C
D

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not have any copy of the keys.
Always charge in a safe area that is cool, dry, indoors, away from
direct sunlight, dirt, or debris, in a clear area away from potential to
trip on the charging cords, or for damage to occur to the bike, bat-
tery, or charging equipment while parked and/or charging. Always
charge your battery in temperatures between 50°F~77°F (10°C~25°C).
Keep the battery charged once a week even if you are not in use in
case any defective issue occurs.
The battery can be charged on or off the bike. To remove the battery,
turn the key to the off and unlocked position, remove the key from
the key port by pulling directly up without twisting.Keep the battery
charged once a week even if you are not in use in case any defective
issue occurs.
The battery should be recharged after each use, so it is ready to go
the full range per charge next ride. There is no memory effect, so
charging the battery after short rides will not cause damage.
Charging the battery normally takes 4-5 hours. In rare cases, it may
take longer to allow the battery management system to balance the
battery, particularly when the bike is new or after long periods of
storage.
Charger shows red during charging, and it would turn green when
the battery is fully charged.
Remove the charger from the battery within one hour of the green
light indicating a complete charge. The charger is designed to auto-
matically stop charging when the battery is full, but unnecessary
wear of the charging components could occur if the charger is left
attached to the battery and a power source for longer than 12 hours.
Detach the charger within one hour, or as soon as possible, once the
green light indicates a complete charge to avoid unnecessary wear
of charging components.
Never charge a battery for more than 12 hours at a time.
Do not leave a charging battery unattended.

- 15 -
Display and Setting
Battery Level
Battery charge indicator .
Motor Watt
Current wattage / Wattage meter.
Pedal Assist
Level
0,1,2,3,4,5 Displays the current pedal assisted mode.
Speed
Current riding speed.
USB Charging
Using the display for USB charging and the plug
symbol will appear on the display.
Normal
Operation mode.
Trip
Shows the distance of a single trip. Data is auto-
matically cleared when the bike is powered off.
Miles
Speedometer units (KPH or MPH)
Speed
Light
Battery Level
Motor Watt
Mileage
Pedal Assist
Level
65%

- 16 -
Turn on/off the
bike
Press and hold the button constantly till the
display is on / off.
Increase/Decrease
the PAS Level
Press "+" or "-" button to increase or decrease
the PAS Level.
Switch different
display surface
Press " i " button to switch different display
surface, including"Trip (single trip mileage) ",
"ODO(total mileage)", "MAX(maximum speed)",
"AVG(average speed)" and "Time (total riding
time)".
Switch different
modes
Press "i" constantly till the mode changes on
the display, there are three modes: ECO, Normal
and Sport. The acceleration of ECO mode is
small while the Sport mode`s is big. ECO mode
will consume the power of the battery least
while Sport mode will consume it most.
Turn on/off the
headlight manually
Press the "Light" button
Access the display
setting
Press the "+" and "-" buttons constantly for 3
seconds, then "+" stands for last one, "-" stands
for next one, "i" stands for confirm.
Activate the
walking mode
Press "-" button constantly till the motor
engages, then the bike will go with a constant
speed of 3 mph.
*The walking mode will stop as soon as the "-"
button is not being press constantly.
On/Off
Button
"+" Button
"-" Button
Turn Right Signal
"i" Button
Turn Left Signal

- 17 -
Display Setting
*Select the setting via "+" / "-" and press "i" to enter the corre-
sponding setup or confirm setting.
1. Turn On/Off The Display
2. Display Interface
Turn on the display, the display will show speed and Trip (Km) by
default, short press the "i" to switch ODO (Km), Max (Km/h), Avg
(Km/h) Time (Min).
Press the power button for 2~4s, turn on the display and
power system connection.
Press the power button for 2~4s, turn off the display
and the power system connection is disconnected.
* The display will be off when there are over 5 minutes
not in use.

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3. Walk Mode
4. Turning Light
Left turn signal
Press the " < " button to activate the left turn signal, the screen
shows " ". The turn icon and signal flashes 60 times a minute
once pressed. Press the " < " button again to turn off the left turn
signal.
Right turn signal
Press the " > " button to activate the right turn signal, and the screen
shows " ". The turn icon and signal flashes 60 times a minute
once pressed. Press the " > " button again to turn off the right turn
signal.
*The left and right turn signals cannot be turned on at the same time.
Turn on the display, press the "-" for 2s
and the bike will start in walk mode.
" " will show on the screen and it
will drive at a uniform speed of less
than 6kmh.
Release the "-" button, will stop the
electric power assisted mode.
* Walk mode is available only you
when you need to walk the bike with
little effort.