RealFlame Riverside C539LP User manual

If the information in this manual
is not followed exactly, a fire or
explosion may result causing
property damage personal injury
or loss of life.
Installation and service must be
performed by a qualified installer,
service agency or gas supplier.
Improper Installation, adjustment,
alteration, service or maintenance
can cause injury or property
damage.
Read the installation, operation
and maintenance instructions
thoroughly before installing or
servicing this equipment.
Save these instructions for
future reference. If you are
assembling this unit for
someone else, give this manual
to him or her to read and save
for future reference.
!!
IMPORTANT WARNING
SAVE THESE
INSTRUCTIONS
!DANGER
If you smell gas:
• Extinguish any open flame.
• Shut o gas to the appliance.
• If odor continues, keep away from the appliance and
immediately call your gas supplier or fire department.
!
!
WARNING
WARNING
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
An LP-cylinder not connected for use should not
be stored in vicinity of this or any other appliance.
For outdoor use only. DO NOT use
for cooking. DO NOT use under any
overhead enclosure.
USC
For Technical Support Please Contact Real Flame® At: 1-800-654-1704
LOT#________
PO#________
!
!
!
!
!
C539LP Riverside
Owner’s Manual

TABLE OF CONTENTS
Important Safety Information
Propane (LP) Dangers and Warnings
Parts List
Assembly Instructions
Lighting Instructions
Care and Cleaning
Gas Component Checks
Troubleshooting
Technical Parts List
3
5
7
8
12
13
14
15
17
Warranty 18
2
!DANGER
This appliance can produce carbon
monoxide which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed
space such as a camper, tent, car or home.
CARBON MONOXIDE HAZARD
Product Name
Riverside Fire Bowl
Model No.
C539LP
Rated Heat Output
50,000 btu/hr
Type of Gas
Propane (LP)
Gas Supply
20 lb LP-Gas Cylinder
SPECIFICATIONS

IF YOU SMELL GAS
• Do not try lighting any appliance.
• Extinguish any open flame.
• Shut o gas supply to the fire bowl.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone.
• Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
• WARNING Failure to follow the dangers, warning and cautions in this manual may
property.
result in serious bodily injury or death, or in a fire or explosion causing damage
to
• IMPORTANT NOTICE Read and understand all warnings and precautions prior to
assembly and use of your gas fire bowl. Improper installation, adjustment
alteration, service or maintenance can cause injury or property damage.
• Note The use and installation of this product must conform to local codes. In the
absence of local codes, use the National Fuel Gas Code, ANSI Z21.97. Reference to
Natural Gas and Propane Installation code CSA B149.1 or Propane Storage and
Handling code B149.2.
•Minimum Clearance from Unit to Combustible Materials
48” (121.9 cm) from all sides and back. Do not locate this fire bowl under any
overhead enclosure.
supply piping system during any pressure testing of that system at test pressures in
excess of 1/2 of psi (3.5 kPa). The appliance must be isolated from the gas supply
testing of the gas supply piping system at test pressures equal to or less than 1/2 psi
(3.5 kPa).
• Keep these instructions for future reference. If you are assembling this unit for someone
• This gas fire bowl and its individual shuto valve must be disconnected from the gas
• This gas fire bowl must be used ONLY outdoors in a well-ventilated space and shall NOT
else, give this manual to him or her to read and keep for future reference.
be used inside a building, garage, or any other enclosed area.
• DO NOT use this outdoor gas fire bowl for indoor heating. TOXIC carbon monoxide
fumes can accumulate and cause asphyxiation.
• NEVER LEAVE this gas fire bowl unattended when in use.
• Children should be alerted to the hazards of high surface temperatures and kept at a
safe distance while your fire bowl is in use.
(7.62m) of this or any other appliance.
• Do not store any combustible materials in the base enclosure.
• The use of alcohol, prescription or non-prescription drugs may impair an individual’s
ability to properly assemble or safely operate this outdoor fire bowl.
IMPORTANT SAFETY INFORMATION
!WARNING FIRE BOWL IS FOR OUTDOOR USE ONLY
3

• Always use in accordance with all applicable local, state and national codes. Contact your local
• DO NOT burn solid fuels such as: wood, charcoal briquettes, lump charcoal, manufactured
logs, driftwood, trash, leaves, paper, cardboard, plywood, painted or stained or pressure
treated wood in this outdoor fire bowl.
• DO NOT use this outdoor fire bowl until it is COMPLETELY assembled and all parts are
securely fastened and tightened.
• DO NOT store another LP gas tank within 10 feet (3.05 m) of this outdoor fire bowl while it
is in operation.
• DO NOT use this outdoor fire bowl near automobiles, trucks, vans or recreational vehicles.
• DO NOT use this outdoor fire bowl under any overhead structures or near any unprotected
combustible constructions. Avoid using near or under overhanging trees and shrubs.
• Always use this outdoor fire bowl on a hard, level, non-combustible surface such as concrete,
rock or stone. An asphalt or blacktop surface may not be acceptable for this purpose.
• DO NOT use this outdoor fire bowl if any part has been under water. Immediately call a
qualified service technician to inspect the fire bowl and to replace any part or control
system and any gas control which has been under water.
• DO NOT wear flammable or loose clothing when operating this outdoor fire bowl.
• DO NOT use in windy conditions.
• Keep all electrical cords away from a hot outdoor fire bowl.
• Certain areas of this outdoor fire bowl when in use will become too hot to touch. Do not
touch hot surfaces until the unit has cooled unless you are wearing protective gear such as
insulated pot holders or heat resistant gloves or mittens to avoid burns.
• DO NOT hang or place clothing or other flammable materials on or near the gas fire bowl.
• Any guard or other protective device removed for servicing the fire bowl must be replaced
prior to operating the fire bowl.
• DO NOT attempt to move or store this outdoor fire bowl until all parts are cool.
• DO NOT lean over this outdoor fire bowl when lighting or when in use.
• Use only the gas assembly provided. The replacement gas assembly shall be that specified by
the manufacturer.
• DO NOT attempt to disconnect the gas regulator from the tank or any gas fitting while the
outdoor fire bowl is in use.
• Always disconnect the LP tank when the unit is not in use.
• DO NOT sit or lean on the fire bowl when the unit is in operation.
• Lava rocks are very hot; please keep the children or pets away at a safe distance.
• It is essential to keep the outdoor fire bowl valve compartment burner and circulation air
passages clean. Inspect outdoor fire bowl before each use.
• Prior to each fire bowl operation, check the burner components for evidence of excessive
abrasion or wear by looking through the access panel. If if any part is damaged, it must be
replaced before using the gas fire bowl. Please call Real Flame at 1-800-654-1704.
IMPORTANT SAFETY INFORMATION (continued)
• This outdoor fire bowl is NOT to be operated by children. Young children should be closely
supervised when in the vicinity of this outdoor fire bowl.
• This outdoor fire bowl is not to be installed or used in or on recreational vehicles and/or boats.
• Use the same precautions you would with any open fire when using this outdoor fire bowl.
• DO NOT use in an explosive atmosphere. Keep gas fire bowl area clear and free from
combustible materials, gasoline and other flammable vapors and liquids.
4

5
• Before each use, remove the lava rocks. Examine the burner and its components.If dirty,
clean withasoft brush and soapy water solution. Examine the area around the burner;
any dirt or foreignmaterial, such as spider webs or nests inthis area should be removed.
If it is evident that the burner is damaged, the fire bowl must not be used.
Please contact Real Flame at 1-800-654-1704 for technical support.
LP GAS
characteristics before using any LP gas product.
Propane Characteristics
• Flammable, explosive under pressure, heavier than air and settles in pools in low areas.
• In its natural state, propane has no odor. For your safety, an odorant has been added.
• Contact with propane could burn your skin.
LP GAS WARNINGS
• Cylinders must be stored outdoors in a well-ventilated area out of reach of children.
• Disconnected cylinders must have threaded valve plugs tightly installed and must not be
stored in a building, garage or any other enclosed area.
• Never use a propane cylinder with a damaged body, valve, collar or footing.
• Dented or rusted propane cylinders may be hazardous and should be checked by your
propane gas supplier.
• Be sure to use only one 20 lb (465 g) LP gas cylinder in this appliance.
• Only tanks marked “propane” may be used.
• The LP gas supply tank must be constructed and marked in accordance with the
the National Standard of Canada, CAN/CSA-B339, LP gas tanks, Spheres and Tubes for
the Transportation of Dangerous Goods; and Commission.
• LP gas tank must be arranged for vapor withdrawal.
Type I (CGA810) LP gas tank connection.
ATTENTION: Any alteration of the outdoor fire bowl that is not specifically directed in
the operations manual will void manufacturer warranty.
IMPORTANT SAFETY INFORMATION (continued)
PROPANE (LP) DANGERS AND WARNINGS
!WARNING
This outdoor fire bowl is for use with liquid propane (LP) gas only. The conversion to or
attempted use of natural gas in this outdoor fire bowl is dangerous and could result in
serious personal injury, or property damage.

6
Gas Cylinder Valve Outlet and Inlet Connection, ANSI/CGA-V-1-1977, CSA B96.
• Never use an LP gas tank with a damaged body, valve, collar, or footing. Dented or rusted
LP gas tanks may be hazardous and should be checked by your LP gas supplier prior to
use.
• The LP gas tank should not be dropped or handled roughly.
• Tanks must be stored outdoors out of the reach of children. Do NOT store in a building,
garage, or any other enclosed area.
• Never store your LP gas tank where temperatures can reach over 125°F.
• Do not store the LP gas cylinder in direct sunlight or near a source of heat or combustion.
to increase, which may open the relief valve and allow gas to escape.
• Place dust cap on valve outlet whenever the LP gas tank is not in use. Only install the
type of dust cap on the LP gas tank valve outlet that is provided with the LP gas tank
valve. Other types of caps or plugs may result in leakage of propane.
a. Do not store a spare LP gas cylinder under or near this appliance.
serious injury may occur.
• The pressure regulator is set for 11 inches of water column (pressure).
• The maximum inlet gas pressure for this appliance is 14 inches of water column pressure.
• Never attempt to attach this appliance to the self-contained LP gas system of a camper trailer,
motor home or house.
• Always use the gas assembly provided with the appliance to connect to a LP gas cylinder. Never
connect to an unregulated LP gas supply.
For technical support contact Real Flame at 1-800-654-1704.
• Hand turn the 20 lb LP gas tank knob. Never use tools. If the tank will not turn by hand, do not
try to repair it. Call a Certified Gas Technician. The use of force or any self attempted repair
may result in a fire or explosion.
Connecting your gas cylinder
Before connection, be sure that there is no debris caught in the head of the gas cylinder,
head of the regulator valve or in the head of the burner and burner ports. Connect screw on
the 20 lb LP tank and hand-tighten firmly. Disconnect the propane cylinder from the appliance
when the unit is not in use. DO NOT obstruct the flow of combustion air and ventilation air
to the burner.
PROPANE (LP) DANGERS AND WARNINGS
• LP gas cylinder must contain a shuto valve as specified in the Standard for Compressed

1
3
5
6
2
4
7
PARTS LIST
1 Fire Bowl
2 AAA Battery
3 Lava Rock
4 Tank Seat
5 Hose and Regulator
6 Protective Cover
7 Conversion Kit
1
1
1 Box
1
1
1
1
N/A
N/A
05603408
05600005
05600007
05390007
00023103
7

8
ASSEMBLY INSTRUCTIONS
1.) Place lava rock by hand. Do NOT dump bag out into tray to avoid clogging the
burner with dust. First, position the lava rock inside and around the burner as shown.
Next place the lava rock around the perimeter of the fire bowl and make sure that you
do not block the igniter housing with lava rock to ensure proper ignition.
2.) Install the battery in the igniter.
Igniter Housing
Lava Rock and Glass Filler Warning:
Do not light or use this fire bowl if filler is wet. Ensure filler is completely dry before lighting.
Intense heat can cause wet filler to explode and hit someone causing injury.
Please keep away from the fire bowl for at least 20 minutes during initial startup as filler
could retain some moisture from manufacturing and shipping.
Do not overfill the burner area with rock or glass filler. The depth of the filler should not be
more than one inch above the burner tube. Only Real Flame filler products have been
certified and tested by CSA for safe use with this Real Flame fire table. Using other filler
material may result in increased popping and cracking or increased CO gas emission.
2.
3.
1.

3.) Place the tank seat on the ground and place a 20lb. propane tank
into the tank seat.
4.) Tighten down the screw on the side of the tank seat to secure the
propane tank.
ASSEMBLY INSTRUCTIONS
9

10
ASSEMBLY INSTRUCTIONS
5.) Connecting the LP Gas Tank
Check to make sure there is no debris in the head of the LP gas tank or in the
head of the regulator valve. Make sure you check the burner and burner ports as well.
Connect gas line to tank by turning knob clockwise. Hand tighten only.
6.) Disconnecting the LP Gas Tank
Make sure the valve on the LP gas tank is OFF.
Disconnect by turning the knob counter clockwise until it is o.
WARNING
Fire bowl and propane gas cylinder minimum
distance must be over 60 inches.

PRE-USE INSTRUCTIONS
Prior to each gas fire bowl operation, check the hose and valve for evidence of excessive
abrasion or wear.
CHECKING FOR LEAKS
BURNER CONNECTIONS
Make sure the regulator valve and hose connections are securely fastened to the burner and the
tank. If your unit was assembled for you, visually check the connection between the burner pipe
and orifice. Make sure the burner pipe fits over the orifice.
Warning Failure to inspect this connection or follow these instructions could cause a fire or
an explosion, which can cause death, serious bodily injury, or damage to property.
Please refer to diagram for proper installation.
If the burner pipe does not rest flush to the orifice please
contact Real Flame at 1-800-654-1704 for assistance.
Ma
Make a leak check solution by mixing 1 part dishwashing
soap with 3 parts water in a spray bottle.
ke sure control knob is “OFF.” Then, turn LP gas tank
to “ON” at valve.
Spray leak solution on valve connections paying particular
attention to the areas indicated by arrows.
If any bubbles appear turn LP gas tank OFF, reconnect and
retest. If you continue to see bubbles after
several attempts, disconnect LP gas source and
contact Real Flame at 1-800-654-1704 for assistance.
If no bubbles appear after one minute turn tank OFF, wipe
away solution and proceed.
!
Check for leaks at these locations
WARNING Before using this outdoor fire bowl, make sure you have read, understand and
are following all information provided in the important Safety Information section of this
manual. Failure to follow those instructions can cause death, serious injury or property damage.
!
!
11

1. Read and understand all operating instructions before lighting.
2. Burner control knob must be in the OFF position.
3. Connect propane (LP) cylinder (see previous pages).
4. Slowly open valve on LP gas cylinder.
5. Push and hold igniter button to create sparks.
6. While holding the igniter button with one hand, use your other
hand to push and turn the control knob to the LIGHT position
to light the burner.
7. Keep Burner Control Knob pressed in for 15-30 seconds after
ignition.
8. If ignition does not occur in 30 seconds, turn control knob to the
OFF position and turn gas o at the source, wait 5 minutes until
gas has cleared and repeat lighting procedure.
9. After lighting, rotate the Burner Control Knob counterclockwise
to LOW setting. Observe flame, make sure all burner ports are
lit. Flame height should be no higher than 13 inches tall.
10. Adjust the flame to the desired height with the
control knob.
Using a Long Match or Lighter
1. Prior to lighting, use a shovel to move lava rocks for
access to the burner.
2. Wearing heat resistant gloves, position the burning
long match or burning butane lighter near the side of
the burner. DO NOT lean over the fire column while
lighting!
3. Turn control knob counterclockwise to LIGHT.
4. Remove long match/long butane lighter.
5. After lighting, use a shovel and heat resistant gloves
to carefully move the lava rocks back into their proper
position.
6. After lighting, rotate the Burner Control Knob counter
clockwise to LOW setting. Observe flame, make sure
all burner ports are lit. Flame height should be no
higher than 13 inches tall.
7. Adjust the flame to the desired height with the control
knob.
When using this method to light
yourfire bowl use heat resistant
gloves and follow the step by step
instructions. Failure to do so could
result in severe injury.
If burner flame goes out during operation, immediately
turn the control knob OFF and let the gas clear a
minimum of 5 minutes before attempting to relight
the fire bowl.
Please refer to the trouble shooting pages for
additional support, beginning on page 16.
Using the Igniter
!
!WARNING
WARNING
LIGHTING INSTRUCTIONS
LIGHT
LOW
Control Knob
PUSH
IN
12

CARE AND CLEANING
Inspecting
WARNING
DO NOT USE SOLVENTS while in closed spaces or while smoking.
!
!
!
!
This outdoor re bowl must be inspected regularly to ensure that the product is safe to
use and to extend product life.
1. Make sure all parts are securly fastened in place. If a part moves when touched, check its connection
points to see if they are securely fastened.
WARNING DO NOT tamper with this appliance. This is DANGEROUS and will void the warranty. Any part found to
Real Flame at: 1-800-654-1704.
2. Check all gas connections for leaks.
3. Check ignition system to insure proper sparking.
4. Check components for any signs of damage, rust or excessive wear.
5. If damage to any component is detected, DO NOT operate until the proper repairs have been made.
ARNING DO NOT attempt to clean this outdoor re bowl unless the re is completely out and the
unit is cool to the touch.
General Care and Cleaning
W
DO NOT use oven cleaner or abrasive cleaners as they will damage this product.
DO NOT move or store this re bowl unless the re is COMPLETELY out and is cool to the touch.
1. Wipe exterior surfaces with a mild dishwashing soap, then rinse clean with water.
Storage:
WARNING
1. Turn gas OFF at tank connection. Remove tank and store in a cool, dry location outdoors, away from children.
2. Carefully remove rock ller and store components at to protect them from breakage.
3. ALWAYS cover your outdoor re bowl when not in use. The cover will protect the mechanical components
from dirt and debris, prevent water form pooling on the surface of the unit and will prevent fading and
discoloration of the nish.
4. Store in a cool, dry location away from children and pets.
Table and Glass
DO NOT inspect this outdoor fire bowl until the fire is COMPLETELY out.
1. This outdoor re bowl should be cleaned regularly to ensure safe use and extend product life.
13
be faulty must be replaced with an approved part, conrmed by the manufacturer. For technical support contact

GAS COMPONENT CONNECTION CHECKS
If the burner will not light or stay lit, please perform the following checks.
1.) Make sure the electrode wire is correctly connected.
Both electrode wires must be fully inserted into the igniter box.
2.) Make sure that the igniter housing is unobstructed.
Clear any debris on top of the pilot housing and make sure there is no debris
between the igniter pin, thermocouple and the burner tube.
Igniter Housing
Burner
Tube
Do not block
opening
CORRECT INCORRECT
14

15
GAS COMPONENT CONNECTION CHECKS
3. Make sure that the igniter pin and thermocouple are correctly positioned.
- The igniter pin should be pointed at the thermocouple.
- The thermocouple should be positioned 5mm away from the burn tube.
4. Make sure that the thermocouple wire is correctly positioned. The thermocouple
wire should be in line with the valve.
Thermocouple Wire
Wire should
be in line
with valve
Valve
Igniter Box
Thermocouple
Wire
Valve
Igniter
Thermocouple

16
Possible Cause 1: No Gas Flow.
-Check if the LP gas tank is empty. If empty, replace and refill. If the propane
tank is not empty, refer to “Problem: Sudden drop in gas flow” on the
following page.
Possible Cause 2: Coupling nut and regulator not fully connected.
-Turn the coupling nut about one half to three fourths of a turn, until you
feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Obstruction of gas flow.
- Check for bent or kinked hose.
Possible Cause 4: Spider webs or insect nest in the Venturi.
- Clean the Venturi using compressed air.
Possible Cause 5: Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the
following page. Clean the burner
ports as described there.
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 2: Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 8) or replace the
battery.
Possible Cause 3: Igniter Pin cracked or broken - sparks at crack.
-Call Real Flame at 1-800-654-1704 for technical support.
Possible Cause 4: Wire loose or disconnected.
-Reference page 14, step 1, reconnect wire. Call Real Flame at 1-800-654-1704.
Possible Cause 5: Wire is shorting (sparking) between igniter and electrode.
-Call Real Flame at 1-800-654-1704 for support.
Possible Cause 6: Igniter Pin not pointing at thermocouple.
-Reference page 15, turn electrode to point at
the thermocouple.
Possible Cause 7: Bad Igniter.
-Call Real Flame at 1-800-654-1704 for
support.
TROUBLESHOOTING
Problem: Burner will not light using igniter
Problem: The Fire Table emits a lot of black smoke when in use
Problem: Burner will not light with match
Possible Cause 1: Hose from gas fire bowl is pinched.
-Make sure the hose is not pinched between the fire bowl and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free of any glass filler so that the flame
For Technical Support Contact Real Flame at: 1-800-654-1704
can flow naturally.
Venturi Opening

17
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports.
Do this by inserting a paperclip into each of the burner ports to ensure they are
not clogged.
WARNING: Make sure burner is not on and the gas supply has been properly
disconnected. Allow 15 minutes for unit to cool before touching it.
If these troubleshooting steps are unable to resolve the problem,
please call Real Flame at: 1-800-654-1704
Possible Cause 1: High or gusting winds.
-Do not use fire table.
Possible Cause 2: Low on LP gas.
-Replace or refill LP gas tank.
Possible Cause 3: Excess flow valve tripped.
-Refer to “Problem: Sudden drop in gas flow”
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob and the LP gas tank to OFF. Replace with a spare LP
gas tank and resume burning. Store the spare LP gas tank in a well ventilated
area, away from children.
Possible Cause 1: Out of gas.
- Refill or exchange your LP tank.
Possible Cause 2: Excess flow safety device may have been activated.
-
if the flame goes out. In order for the unit to work, flames must be contacting the
thermocouple located in the igniter housing. Visually inspect the thermocouple and
igniter housing to make sure there are no obstructions, such as glass filler, and that
flames are contacting the thermocouple.
Problem: Sudden drop in gas flow, or a reduced flame height
Problem: Irregular flame pattern, flame does not run the full length of the burner
Problem: Flame blow out
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
TROUBLESHOOTING

TECHNICAL PARTS LIST
15”Burn Tube
100140002
Igniter Housing
100280004
Burn Pan
05390001
Valve
100130002
Thermocouple
100300001
Bellows (CSST)
100230008
LP Orice Spud
100270011
LP Hose and Regulator
05600007
NG Hose and
Quick Disconnect
Sleeve
Igniter Box
100240000
Control Knob
10040U000
Igniter Electrode and Ground
100280002
Fire Bowl Body
NG Conversion Kit
00023103
NG Orice Spud
18
Igniter Button
05600013

Customer Service: 1-800-654-1704 in USA
Service à la clientèle: 1-800-363-6443 in Canada
custserv@realflame.com
Warranty & Return Policies
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
Warranty
Real Flame® Company warrants Real Flame gas fireplaces and accessories to be free from defects
in parts under normal use and service for a period of 1 year from the date of purchase and defective
from finish issues for a period of 1 year from the date of purchase. In the event of such defects Real
Flame will, at its option, replace the defective product or refund the purchase price. The foregoing
is the exclusive remedy and Real Flame disclaims all other warranties, including any implied
warranty or merchantability or firness for a particular purpose. In addition, Real Flame will not be
responsible for consequential damages in excess of the purchase price of the product on which
such liability is based.
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete
or unauthorized returns. All returned products must be 100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled or modified will
not be eligible for return. All items must be returned in their entirety, meaning all items included
must be returned together. No returns or exchanges on discontinued items. Please begin the return
process by contacting the store or company where you bought your Real Flame item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you
may request a replacement. Replacement parts are not available for all units and only given at Real
Flame’s discretion. We will assess any damage and find a solution, which could include shipping
you a replacement. No replacements are available for discontinued items or repackaged (open
box) products. Please call Real Flame Customer Service at 800-654-1704 for replacement parts
before returning the damaged item. Please have the following information
(which can be found in your instruction manual) ready before you call Customer Service.
• Model Number of Item
• 4-8 digit Part Number
• Lot Code Number
• Shipping Address
• A picture of the damaged item may be requested. Pictures should be
sent to custserv@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer
Service at 800-654-1704 within 48 hours of receiving the item.
Please refer to www.Realflame.com for our complete return guidelines and policies.
19

La négligence à suivre
scrupuleusement les instructions
contenues dans ce manuel peut
provoquer un incendie ou une
explosion occasionnant des
dommages à la propriété, des
blessures sérieuses et même
la mort.
L’installation et l’entretien doivent
être faits par un installeur qualifié,
une compagnie d’entretien ou un
fournisseur de gaz.
Une installation, une mise au point,
une modification ou un entretien
inappropriés peuvent occasionner
des blessures ou des dommages à
la propriété.
Lire attentivement les instructions
concernant l’installation, l’utilisation
et l’entretien avant d’installer ou
d’utiliser l’appareil.
Garder ces instructions pour une
consultation future. Si vous assemblez
cet appareil pour quelqu’un d’autre,
lui donner le manuel pour lecture et
consultation futures.
!IMPORTANT !AVERTISSEMENT
!AVERTISSEMENT
CONSERVER CES
INSTRUCTIONS
!DANGER
Si vous percevez une odeur de gaz :
• Couper l’alimentation en gaz de l’appareil.
• Éteindre toute flamme nue.
• Si l’odeur persiste, vous éloigner de l’appareil et
appeler immédiatement votre fournisseur de gaz ou le
service des incendies.
!AVERTISSEMENT
Ne pas entreposer ou utiliser d’essence, de vapeurs
ou liquides inflammables à proximité de cet
appareil ou de tout autre appareil.
Une bouteille de gaz PL non connectée et non
utilisée ne devrait pas être entreposée à proximité
de cet appareil ou de tout autre appareil.
Pour un usage extérieur exclusivement.
NE PAS utiliser pour la cuisson. NE PAS
utilisersous une enceinte couverte.
USC
Pour le support technique S’il vous plaît nous contacter: 1-800-654-1704
LOT#________
PO#________
!
!
!
!
!
C539LP Riverside
Manuel Du Propriétaire