Regency Fireplace Products Onyx EX110 Technical manual

Onyx Electric
LED ELECTRIC FIRE RANGE
with Thermostatic Remote Control
Models: Onyx EX110/EX150/EX190
Instructions for Use & Installation
For use in US (United States) and CA (Canada)
IMPORTANT
THE HEATER OUTLET GRILLE BECOMES
VERY HOT WHILE IN OPERATION.
DO NOT COVER THE OUTLET GRILLE OR
ANY PART OF THE APPLIANCE.
For use with 120V 60Hz electricity supply.
Please read these instructions carefully before
installation.
Failure to follow them could result in serious injury.
SAVE THESE INSTRUCTIONS: Leave this manual
with the appliance, they will be needed when
maintenance or servicing is required.
THIS APPLIANCE MUST BE GROUNDED. 04.20.23
920-651

2
ONYX EX110 ONYX EX150 ONYX EX190
228-062 228-074 228-080
Operating Instructions......................................6
Dimensions......................................................15
Control System Technical Data .......................16
Pre-Installation ...............................................17
Installation......................................................20
Information Requirement - Electric Heaters ..54
Warranty .........................................................55
CONTENTS
Recycle in accordance with Code of Federal
Regulations (CFR), Title 40, Part 273.
This device is classied as electrical and
electronic equipment
As such, it must not be disposed of with
household waste.
At the end of its useful life please take this
product to an appropriate recycling center
or collection point. You can nd your nearest
recycling drop o point by contacting your
locality’s waste management oce.
This product carries a 1 year warranty.
Please note that all warranties are effective from the date of
purchase.
Full terms and conditions are detailed in the Warranty Statement
on the Regency website www.regency-fire.com. In the event of any
conflict of information the wording on the website shall prevail.
Important Note: Should any problems be experienced with your
product, claims must first be submitted to the Dealer where the
appliance was purchased from who will offer immediate assistance
or contact Regency on your behalf.
WARRANTY
DISPOSAL
IMPORTANT
The hand-held transmitter is configured in the factory with a unique
signal code. The hand-held transmitter is ready for use once the 2
AA batteries are installed. If the handset loses it signal or needs to
be replaced. See this manual for details.
SAFETY ALERT KEY
WARNING! Indicates a hazardous
situation which, if not avoided could result
in death or serious injury. CAUTION!
Indicates a hazardous situation which,
if not avoided, could result in minor or
moderate injury.
IMPORTANT
A 15 amp, 60Hz 120 Volt circuit is required for installation of
this Appliance. A dedicated circuit is not required, but is highly
recommended to prevent circuit breaker from tripping or fuse
failure. Failure to provide adequate power to this Appliance will void
your warranty. NOTE: If hard wiring to the Appliance, this
must be completed by a qualified electrician. Failure to do
so will void your warranty.
When using electrical appliances, basic precautions should always
be followed to reduce the risk of fire, electric shock, and injury to
persons, including the following:
1. Read all instructions before installing or using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin
touch hot surfaces. Keep combustible materials, such as furniture,
pillows, bedding, papers, clothes, etc. and curtains at least 3.3'/1m
from the front of the heater and keep them away from the sides
and rear.
3. Extreme caution is necessary when any heater is used by or near
children or invalids and whenever the heater is left operating and
unattended.
4. Do not operate any heater after it malfunctions. Disconnect power
at service panel and have heater inspected by a reputable electrician
before reusing.
5. Do not use outdoors.
6. To disconnect heater, turn controls to off, and turn off power
to heater circuit at main disconnect panel (or operate internal
disconnect switch if provided).
7. Do not insert or allow foreign objects to enter any ventilation
or exhaust opening as this may cause an electric shock or fire, or
damage the heater.
8. To prevent a possible fire, do not block air intakes or exhaust in
any manner.
9. A heater has hot and arcing or sparking parts inside. Do not use
it in areas where gasoline, paint, or flammable vapors or liquids are
used or stored.
10. Use this heater only as described in this manual. Any other use
not recommended by the manufacturer may cause fire, electric
shock, or injury to persons.
11. This heater may include an audible or visual alarm to warn that
parts of the heater are getting excessively hot. If the alarm sounds
(or illuminates), immediately turn the heater off and inspect for any
objects on or adjacent to the heater that may have blocked the
airflow or otherwise caused high temperatures to have occurred.
DO NOT OPERATE THE HEATER WITH THE ALARM SOUNDING (OR
ILLUMINATING).
12. ``SAVE THESE INSTRUCTIONS''
IMPORTANT INSTRUCTIONS
Part # - 919-874
Description: Prop. 65 Short form label
Date: May 30/18
Colour: Black font on white
Size: 5"W x 0.7"H
919-874
!
WARNING: Cancer and Reproductive Harm
www.P65Warnings.ca.gov

33
Owner's Information
USER INSTRUCTIONS
ALWAYS check your appliance cord and plug connections with
each use!
A. MAKE SURE the plug ts tight in the outlet! Faulty wall outlet
connections or loose plugs can cause the outlet to overheat.
B. Appliances draw more current than small appliances.
Overheating may occur even if it has not occurred with the use
of other appliances.
C. During use check frequently to see if the plug outlet is HOT!
If the outlet or faceplate is HOT, discontinue use immediately
and have a qualied electrician inspect and/or replace the faulty
outlets.
We take great care to ensure that our stoves are designed, tested
and manufactured to the highest possible quality standards, and
pride ourselves on oering the same exemplary after-sales service
that goes above and beyond, assuring you years of enjoyment from
your Onyx purchase.
SAVE THESE INSTRUCTIONS.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
FCC warning:
Any Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate
the equipment.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This product
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this product does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for
help.
This equipment should be installed and operated with a minimum
distance 8" (203 mm) between the radiator and your body. Refer to
manual for a copy of the serial decal.
This device complies with Industry Canada licence-exempt
RSS standard(s). Operation is subject to the following two
conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may
only operate using an antenna of a type and maximum (or lesser)
gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated
power (e.i.r.p.) is not more than that necessary for successful
communication.
This appliance has been approved to the following standards:
· ICES-003:Issue 6 - Information Technology Equipment
(Including Digital Apparatus) -- Limits and Methods of
Measurement
· ANSI C63.4:2014 - American National Standard for
Methods of Measurement of Radio-Noise Emissions from
Low-Voltage Electrical and Electronic Equipment in the
Range of 9 kHz to 40 GHz
· ANSI C63.10:2013 - American National Standard of
Procedures for Compliance Testing of Unlicensed Wireless
Devices
· 47 CFR Part 15, Subpart B - Radio Frequency Devices
· 47 CFR Part 15, Subpart C 15.231 - Radio Frequency
Devices
· C22.2 No 46-13 - Electric Air Heaters
· UL 2021 (4th Edition) - Fixed and Location-Dedicated
Electric Room Heaters
· FCC Rules 15C - Federal Communication Commission
· RSP-100 - Labelling Requirements for IC
· RSS-102 Issue 5 (March 2015) - Radio Frequency (RF)
Exposure Compliance of Radiocommunication Apparatus
· RSS-210 Issue 9 (November 2017) - Licence-Exempt
Radio Apparatus: Category I Equipment
· RSS-Gen Clause 4.6.1 - General Requirements for
Compliance of Radio Apparatus
OPERATING INSTRUCTIONS
WARNING! Do not operate the appliance if it is damaged or
has malfunctioned. If you suspect the appliance is damaged
or has malfunctioned call a qualied service technician to
inspect the appliance, and replace any part of the electrical
system if necessary, before reuse. Do not disconnect the
power at the main supply while the appliance is running.
Use the functions on the remote to turn the re o and
ensure the on/o switch has been moved to the o position
before disconnecting.

44
Owner's Information
IMPORTANT INFORMATION AND HEALTH AND SAFETY
WARNING: Improper installation, adjustment,
alteration, service or maintenance can cause
injury or property damage. Refer to this manual.
For assistance or additional information, consult
a qualified installer.
Read all of the instructions carefully before using the
appliance.
Remove all packaging and dispose of at an appropriate
recycling facility.
Do not locate this appliance immediately below a fixed socket outlet.
Parts of the outer casing of this appliance are considered by the
manufacturer to be a working surface which becomes hot when the
heater is switched on. You must use a suitable fire guard to protect
children, the elderly and the infirm.
Do not use this appliance in the immediate surroundings of a bath,
shower, swimming pool or any other area where the appliance could
come into contact with water or humidity, e.g. a bathroom.
IMPORTANT
PARTS OF THE OUTER CASING OF THIS APPLIANCE ARE CONSIDERED BY THE MANUFACTURER TO BE A WORKING
SURFACE WHICH BECOMES HOT WHEN THE HEATER IS SWITCHED ON. IT IS THEREFORE RECOMMENDED THAT A
FIREGUARD COMPLYING WITH BS 8423 (LATEST EDITION) IS USED IN THE PRESENCE OF YOUNG CHILDREN, THE
ELDERLY OR INFIRM. THE HEATER OUTLET GRILLE BECOMES VERY HOT WHILE IN OPERATION.
DO NOT COVER THE OUTLET GRILLE OR ANY PART OF THE APPLIANCE.
For use with 120V 60Hz electricity supply only.
Please read these instructions carefully before installation and keep them in a safe place.
They will be needed when maintenance or servicing is required.
THIS APPLIANCE MUST BE EARTHED
THIS PRODUCT IS ONLY SUITABLE FOR WELL INSULATED SPACES AND OCCASIONAL USE.
WARNING! DO NOT COVER
Do not allow the appliance to be covered or let the air inlet/outlet
become obstructed as the appliance may overheat. Please note the
warning symbol on the appliance (see above).
For indoor use only. This appliance is not suitable for use outside
the house.
This appliance must be installed in a purpose built studwork
enclosure. Ensure the appliance is level and that furniture,curtains
etc. are positioned no closer than 1m/3.3 feet.
Where the electricity supply cable has to pass through a fire place,
stone surround etc. ensure suitable rubber bushes are fitted at
possible wear points.
If installed in an open fireplace, blank off the chimney to reduce the
risk of a back draught which can cause the safety cut-out to operate.
Keep the power cord away from hot surfaces and hot conditions. Do
not route the power lead in front of the appliance.
When the fire has been installed the position of the plug must be
accessible.
If the electricity supply cable is damaged do not use the appliance
until it has been replaced. For safety reasons the replacement has
to be carried out by a Onyx service agent or a similarly competent
electrician.
To ensure that the paint is properly cured, it is recommended that
you burn your electric fireplace for at least four (4) hours the first
time with the heater on. During the first fire, the unit will release an
odour caused by the curing of the paint and the burning off of oils
remaining from manufacturing. Smoke detectors may go off at this
time. Open windows to ventilate the room for a couple of hours.
CAUTION: In order to avoid a hazard due to inadvertent resetting of
the thermal cut-out, this appliance must not be supplied through an
external switching device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
Do not operate the appliance if it is damaged.
Repairs of electrical appliances must only be performed by an
electrical engineer. Should the appliance fail to operate,or in case of
any damage, please contact the retailer from whom the appliance
was purchased.
This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a safe
way and understand the hazards involved. Children shall not play
with the appliance. Cleaning and user maintenance shall not be
made by children without supervision.
Children of less than 3 years should be kept away unless continuously
supervised.
Children aged from 3 years and less than 8 years shall only switch
on/off the appliance provided that it has been placed or installed
in its intended normal operating position and they have been given
supervision or instruction concerning use of the appliance in a safe
way and understand the hazards involved. Children aged from 3
years and less than 8 years shall not plug in, regulate and clean the
appliance or perform maintenance.
Caution: Some parts of this product can become very hot
and cause burns. Particular attention has to be given where
children and vulnerable people are present.
However Regency recommend:
This appliance is not intended to be used by persons under
the age of 12, persons with reduced physical, sensory or
mental capabilities or persons with lack of experience and
knowledge in the safe operation of the appliance.
The appliance may be operated by persons above the age of 12
provided they have been instructed in the safe use of the appliance
and that they understand the hazards involved. Persons above the
age of 12 may also operate the appliance under the supervision of
a responsible adult.
Parts of this appliance become hot while in operation and under no
circumstances should persons under the age of 12 be left alone with
the product when it is in operation unless a suitable fireguard is used
to protect them against the possibility of coming into direct contact
with the appliance.
Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.

55
Owner's Information
OPERATING INSTRUCTIONS
WARNING! Do not operate the appliance if it is damaged or has malfunctioned. If you suspect the appliance is
damaged or has malfunctioned call a qualified service engineer to inspect the appliance, and replace any part of
the electrical system if necessary, before reuse.
Do not disconnect the power at the main supply while the appliance is running. Use the functions on the remote to turn the fire
off and ensure the main switch has been moved to the off position before disconnecting.
MANUAL CONTROL PANEL
BUTTONBUTTON FUNCTIONFUNCTION ACTIONACTION
OFF ON
ON: Turns on the standby mode.
Enables all of the functions and remote
control.
OFF: Turns off all of the fireplace functions,
and disables remote control.
Turn the main power switch on. A long “beep” will be heard
when the switch is turned at ON Position.
STAND-BY
Press to turn on the flame or turn off the
fire.
FLAME
Cycles through 9 levels of flame settings,
and this corresponds to the setting of MY
FLAME on remote and APP.
Keep pressing for 3 seconds to turn off
the “beep” sound for buttons and remote
control.
Cycle through 9 levels of flame settings and flame off.
HEATER
Press to cycle from AUT-LOW-HIGH-OFF.
The heater will be cycled from Auto – Low – High – Heater
Off.
The indicator light will illuminate when the heater is turned
on. The indicator light will go out within 10s.
WIFI
Press to connect or disconnect the network. The indicator light will illuminate when the WIFI is turned
on.
NOTE: To use both remote and manual
functions the manual on/off switch must
be in ‘ON’ position.
To prevent the product overheating, there
is a 10s delay when turning on and off the
heater fan.
The manual button controls basic functions.
Use the remote hand set to carry out all
functions.

66
Owner's Information
REMOTE CONTROL
BUTTONBUTTON FUNCTIONFUNCTION ACTIONACTION
POWER The POWER button will turn the fireplace on, and enter standby mode.
This will turn on/off all the functions at once but will hold the settings in memory.
MY FLAME
Press the MY FLAME button followed by ‘+’ and ‘-’ or ‘f’ and ‘g’ , the unit will cycle through 9
flame settings.
Flames 1-6 are default settings, 7-9 can be saved as custom settings.
MAIN FLAME/
FLAME PALETTE
Press the MAIN FLAME button to enter the main flame effect adjustment screen, press ‘f’ and
‘g’ button to cycle through Red - Amber - Yellow - Green – Cyan - Blue – Purple – White – 8
Colour Cycling - Off.
Press ‘+’ and ‘-’ button to adjust the brightness from 10 -100%, total six settings including Off.
Press again to enter the FLAME PALETTE adjustment screen. Press ‘f’ and ‘g’ button to cycle
through Red - Amber - Yellow - Green – Cyan - Blue – Purple – White – 8 Colour Cycling - Off.
Press ‘+’ and ‘-’ button to adjust the brightness from 10 -100%, total six settings including Off.
FLAME SPEED Press the button to enter the FLAME SPEED settings.
Press ‘+’ and ‘-’ button to adjust the speed by five settings.
The remote control should be left on
a flat surface in the room where the
appliance is installed and away from
any direct flow of hot air.

77
Owner's Information
BUTTONBUTTON FUNCTIONFUNCTION ACTIONACTION
GLOWING
EMBERS/
GLOWING
LOGS/
DOWN LIGHT/
SYNC
Press the button to enter the GLOWING EMBERS settings, press ‘f’ and ‘g’ button to cycle
through Red - Amber - Yellow - Green – Cyan - Blue – Purple – White – 8 Colour Cycling - Off.
Press ‘+’ and ‘-’ button to adjust the brightness from 10-100%, total six settings including Off.
Press again to enter the GLOWING LOGS adjustment screen.
Press ‘f’ and ‘g’ button to cycle through Red - Amber - Yellow - Green – Cyan - Blue – Pink –
White - 12 Colour Cycling - Red/Amber/Yellow - Yellow/Pink/Amber – Cyan/Blue/Pink – Off.
Press ‘+’ and ‘-’ button to adjust the brightness from 10-100%, total six settings including Off.
Press again to enter the DOWN LIGHT adjustment screen.
Press ‘f’ and ‘g’ button to cycle through Red - Amber - Yellow - Green – Cyan - Blue – Purple –
White – 8 Colour Cycling - Off
Press ‘+’ and ‘-’ button to adjust the brightness from 10-100%, total six settings including off.
Press the button the fourth time to enter the SYNC, the colours of flame palette, fuel bed, log
burning and down light could be synced.
Press ‘f’ and ‘g’ button to cycle through Red - Amber - Yellow - Green – Cyan - Blue – Purple –
White – 8 Colour Cycling - Off
Press ‘+’ and ‘-’ button to adjust the brightness from 10-100%, total six settings including off.
AMBIENT LIGHT
Press the button to enter the AMBIENT LIGHT settings, and the setting will cycle through Cold
White - White - Warm White - Light Amber - Amber - Yellow - Gold Yellow - Red - Green - Cyan -
Blue - Light Purple - Purple -13 Colour Cycling and Off.
Press ‘+’ and ‘-’ button to adjust the brightness from 10-100%, total six settings including Off.
HEATING Press the HEATING button, and the heater will cycle the heat setting: AUT - LOW - HIGH - OFF.
The AUTO heating will work after the weekly timer has been set in the MyFlame App.
TIMER Press the TIMER button to set the desired time for the fireplace to run.
The Timer can be set 0.5H, 1.0H, and then each hour up to 10.0H.
-Press the ‘f’ and ‘g’ button to choose different settings such as the colour settings of the
corresponding function.
-Press the ‘+’ and ‘-’ button to increase or decrease the settings such as the light setting.
OPERATING THE APPLIANCE - ADVANCED OPERATION
Heater Settings
Flame Speed
Power
Flame Palette
My Flame Settings
Temperature Sensor
Convection
Display
Glowing Embers/ Glowing Logs/
Downlight/Sync Settings
Mood Lighting
Strip (Optional)
Timer Settings
Heating
Battery Power
Actual Room
Temperature
Timer
Temperature
Setting
TURN ON/OFF
Press button to turn on the flame effect.
Press button to turn off all the functions under the manual
heating control mode.
Press button to turn off the flame effect under AUTO heating
mode.

88
Owner's Information
WEEK DAYS/ TIME/ TEMPERATURE AND UNIT
SETTING
Theses settings can be set and controlled through the MyFlame
app function.
ADJUSTING THE SET TEMPERATURE
Press the ‘+’ or ‘-’ button to increase or decrease the temperature.
ADAPTIVE START CONTROL
The heater will automatically determine the appropriate time to
heat to ensure that it will reach the set-pointed temperature at the
set time (up to 45 minutes prior to the set time).
MAIN FLAME COLOUR ADJUSTMENT
Press button until appears.
There are 10 flame colour options including OFF.
There are 6 levels of brightness, including OFF.
Brightness
Level
Colour
Option
Press the ‘’ or ‘’ button to cycle through the flame colour
options.
Press the ‘+’ button to increase the flame brightness.
Press the ‘-’ button to decrease the flame brightness until off.
FLAME BLEND COLOUR ADJUSTMENT
Press button until appears.
There are 10 flame colour options including OFF.
There are 6 levels of brightness, including OFF.
Brightness
Level
Colour
Option
Press the ‘’ or ‘’ button to cycle through the flame colour
options.
Press the ‘+’ button to increase the flame brightness.
Press the ‘-’ button to decrease the flame brightness until off.
GLOWING EMBERS ADJUSTMENT
Press button until appears
There are 10 flame colour options including OFF.
There are 6 levels of brightness, including OFF.
Brightness
Level
Colour
Option
Press the ‘’ or ‘’ button to cycle through the fuel bed colour
options.
Press the ‘+’ button to increase the fuel bed brightness.
Press the ‘-’ button to decrease the fuel bed brightness until off.
GLOWING LOGS ADJUSTMENT
Press button until appears
There are 13 flame colour options including OFF.
There are 6 levels of brightness, including OFF.
Brightness
Level
Colour
Option
Press the ‘’ or ‘’ button to cycle through the fuel bed colour
options.
Press the ‘+’ button to increase the fuel bed brightness.
Press the ‘-’ button to decrease the fuel bed brightness until off.
DOWNLIGHT ADJUSTMENT
Press button until appears
There are 10 flame colour options including OFF.
There are 6 levels of brightness, including OFF.
Brightness
Level
Colour
Option
Press the ‘’ or ‘’ button to cycle through the fuel bed colour
options.
Press the ‘+’ button to increase the fuel bed brightness.
Press the ‘-’ button to decrease the fuel bed brightness until off.

99
Owner's Information
COLOUR SYNC OPTION
Press button until appears.
This function links all the colours together.
There are 10 flame colour options including OFF.
There are 6 levels of brightness, including OFF.
Brightness
Level
Colour
Option
Press the ‘’ or ‘’ button to cycle through the colour options.
AMBIENT MOOD LIGHTING ADJUSTMENT
Optional. Must be purchased separately. See manual for details.
Press button.
There are 14 flame colour options including OFF.
There are 6 levels of brightness, including OFF.
Brightness
Level
Colour
Option
Press the ‘’ or ‘’ button to cycle through the fuel bed colour
options.
Press the ‘+’ button to increase the fuel bed brightness.
Press the ‘-’ button to decrease the fuel bed brightness until off.
FLAME SPEED ADJUSTMENT
Press button.
Press the ‘+’ button to increase the flame speed.
Press the ‘-’ button to decrease the flame speed.
MY FLAME COLOUR PRESETS
Press button and the Preset Number will appear.
There are 9 flame colour presets.
Press the ‘+’ or ‘-’ button or ‘’ or ‘’ to change the Preset.
1-3 are realistic flame combinations.
4-6 are vivid colour palette combinations.
7 is all red.
8 is all green
9 is all blue.
7-9 have been created for custom flame combinations.
Brightness
Level
Colour
Option
To create a custom flame effect:
Change the colour and density of Main Flame/ Flame Palette/
Ember bed/Logs/Downlight and Speed (Not Ambient Mood LED
strip).
To confirm the settings press My Flame button for at least 3
seconds. The remote gives the choice to save it to 7, 8 or 9.
Select number (+’ or ‘-’ / ‘’ or ‘’) and press My Flame button
again.
The product saves the personal setting.
COUNT DOWN TIMER
This setting is only in normal heating control mode. It allows the
appliance to be returned to Standby after a set period of time. The
heater must be switched on to use this function.
Press to cycle through the setting from Off and 0.5 hours to 10
hours. Timer logo and remaining time will show on the screen.

1010
Owner's Information
REGENCY ELECTRIC APP INSTRUCTIONS
APP SET UP
Downloading the Regency Electric App
Easily control your Regency Electric Fireplace’s full range of features
from your smart phone or tablet using the Regency Electric app.
This easy-to-use app will unlock the full potential of these incredible
electric fireplaces and is available on the Apple App Store or Google
Play Store. Locate the Regency Electric app by searching for
MUS FLAME on Apple App Store or Google Play Store.
Pairing Your Fireplace Automatically
1. Ensure “Auto Scan” is selected at the top of the screen.
2. If your fireplace is off, turn it on now.
3. The Wi-Fi connection on your electric fireplace will now need to
be put to pairing mode to connect to the app.
4. To do this, press and hold the Wi-Fi button on the unit, for 3
seconds until a beep is heard and the fuel bed flashes to indicate
that the fireplace is in pairing mode. When the fireplace icon is
found on screen, click Next.
5. The app will now load and pair the fireplace with the app.
a. If you are having problems connecting automatically, try pairing
the fireplace in Manual Mode.
6. Once connected, the fuel bed will glow a solid color. Click done to
finish pairing the fireplace.
7. Turn on the fireplace using the power button next to your paired
fireplace name.
8. Click on the fireplace name, and you will now enter the home
screen to control the fireplace.
Pairing Your Fireplace Manually
1. Ensure “Add Manually” is selected at the top of the screen. Then
choose option A. (choose option B or C if you are pairing a second
or 3 fireplace in your home).
2. Enter your home Wi-Fi network and password and click Next.
Repeat steps.
3. The Wi-Fi connection on your electric fireplace will now need to
be put to pairing mode to connect to the app.
4. To do this, press and hold the Wi-Fi button on the unit, for 3
seconds until a beep is heard and the fuel bed flashes to indicate
that the fireplace is in pairing mode. When the fireplace icon is
found on screen, click Next.
5. The app will now load and pair the fireplace with the app.
6. Once connected, the fuel bed will glow a solid color. Click done to
finish pairing the fireplace.
7. Turn on the fireplace using the power button next to your paired
fireplace name.
8. Click on the fireplace name, and you will now enter the home
screen to control the fireplace.
Adding Multiple Users for a Fireplace on the App
1. Connect your fireplace to the app.
2. From the Home Screen, click the edit button in the upper right
corner.
3. Click “Share Device”.
4. Click “Add Sharing”.
5. Enter the email associated with the new user (email must match
the email they used to sign up to the app).
6. The new user will get a notification that they have been added to
the fireplace.
Set Temperature Units C/F
1. Click on the 3 bars in the top left corner to set your Temperature
Units.
2. Depending on your preference, select either Celsius or Fahrenheit.
HOME SCREEN MANUAL CONTROLS
Power Button – Turns the fireplace on/off
Flame Button – Turns the flame on/off
Heater Button – Turns the heater on/off
Flame & Heating Adjustment – Manual & Automatic
1. To control the heating adjustments manually, use the circle scroll
wheel in the center of the screen. The target temperature is
displayed in the middle. The smaller button above indicates the
current room temperature.
2. Ensure the left orange Flame button is set to Manual.
3. Ensure the right orange Heat button is either set to Low or High
4. To control the heating adjustments automatically, Ensure the left
orange Flame button is set to Automatic. Ensure the right orange
Heat button is set to Automatic.
*Note: To use automatic controls, the APP Power, Flame & Heat
buttons must be turned on.
Timer Button
1. A basic timer can be set from the home screen by tapping the
hourglass timer symbol.
2. Click on the numbers in the top right corner.
3. From here you can set the duration of time in which you want
your fireplace to turn off.
4. Click Save or Cancel.
5. Click the icon again to remove the timer.
DROP DOWN MENU CONTROLS
Flame Adjustment – My Flame (Onyx Only)
1. To access My Flame settings, click on the 3 bars in the top left
corner.
2. Select the My Flame button.
3. There are 6 pre-set flame palettes. Choose 1 of 6, or set your
own using options 7-9.
4. To customize a flame to your liking – Choose 7, 8 or 9.
5. Go back to your menu & select your customization options (Main
Flame, Flame Palette, Speed, Fuel Bed & Downlight).
6. Go back to My Flame and click “Save” then Click on the 7, 8 or 9
that you picked in above step.
Flame Adjustment – Main Flame/Flame (Onyx & Skope)
1. To access Main Flame Adjustment settings, click on the 3 bars in
the top left corner.
2. Select the Main Flame button.
3. Use the scroll wheel to adjust the Flame color. Use the slider
below to adjust the flame brightness. Use the second slide to
adjust the flame speed.
4. You can also turn the Flame on or off using the toggle button.
Flame Adjustment – Flame Palette (Onyx Only)
1. To access Flame Palette Adjustment settings, click on the 3 bars
in the top left corner.
2. Select the Flame Palette button.
3. Use the scroll wheel to adjust the Flame color. Use the slider
below to adjust the flame brightness. Use the toggle button to
match your Flame Palette to your Fuel Bed choice.
4. You can also turn the Flame on or off using the toggle button.
Flame Adjustment – Flame Speed (Onyx Only)
Same as Main Flame adjustments