
ACDuncan Dec 2008
Reviewed 2013
VPAP TROUBLESHOOTING GUIDE
Problem Possible Cause Corrective Action______
Unit does not start when the Power cord not connected properly Connect cord firmly at
Start button is pressed, and both ends.
no lights are showing on
the LCD panel. Power point may be faulty Try another power outlet
Machine does not alternate Hyperventilation and/or high The machine will revert
between IPAP and EPAP room temperature has caused to normal once it cools
machine to overheat down (about 15 mins)
If uncomfortable stop the
machine for the time it
takes to cool.
Try to slow your breathing.
Cool your room down.
Machine not giving enough Ramp timer is on Wait for pressure to build
air up over selected ramp time
or Turn ramp timer off.
Air filter is dirty Change the filter.
Tubing is kinked or punctured Straighten or replace tube.
Tubing is not connected properly Tighten all connections
Mask and headgear not on properly Reapply mask
Plugs missing from access ports Replace plugs.
on mask.
Air leaking around nose Cushion not properly fitted to Refit cushion to frame.
and eyes mask frame
Mask/harness not positioned Adjust mask position.
correctly.
Plugs missing from access ports Replace plugs or seal hole
on the mask with plastic tape.
Nasal cushion is worn, torn or Replace cushion
distorted.
Machine does not stop when you Smart start/stop is disabled Enable Smart Start/Stop.
take the mask off Use on/Off button to stop
the machine
Smart Start/stop is on but unit Incompatible humidifier or Change humidifier or mask
does not stop when you take the mask being used type
mask off
Displays error message: The air tubing is loose Secure all connections
Check tube!! Press any key to clear the
Key if done. message.
Displays error message: Component failure Call VRSS Outreach
SYSTEM ERROR
Call Service!
Excessive motor noise Component failure Call VRSS Outreach
Displays error message: You had excessive mask/ Secure all connections
High leak in last session mouth leak during the night Use mask fitting feature to
help fit mask properly.