ReSound KE461-DRWC User manual

User guide
ReSound Receiver-In-The-Ear hearing aids, Rechargeable

Hearing aid information
Left hearing aid Right hearing aid
Serial number Serial number
Model number Model number
Battery type £Rechargeable
Dome/
earmould type
Closed dome
£Small
£Medium
£Large
Open dome
£Small
£Medium
£Large
Power dome
£Small
£Medium
£Large
£Tulip dome £RIEearmould
Program Beep Description
1 One beep
2 Two beeps
3 Three beeps
4 Four beeps
2

Table of Contents
Introduction 5
Your hearing aid 7
Preparing your hearing aids for use 9
Placing your hearing aids in your ears 12
Removing your hearing aids from your ears 17
Using your hearing aids 19
Using a telephone 23
Advanced options 28
Wireless accessories 33
Cleaning and caring for your hearing aids 35
General warnings and precautions 45
Hearing aid expectations 48
Troubleshooting 49
Warnings to Hearing Aid Dispensers (US only) 54
Tinnitus Management 57
Regulatory information 72
Technical specifications 79
Additional information 83
3

4

Introduction
Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day.
This way you will fully benefit from them.
NOTE: Read this booklet carefully before you start using your hearing aids.
Intended use
Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate
for impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and
transfer sound to the eardrum of a hearing impaired person.
For devices including a Tinnitus Sound Generator module
The Tinnitus Sound Generator module is a tool to generate sounds to be used in a Tinnitus
Management Program to temporarily relieve patients suffering from Tinnitus.
For devices including a dome
The dome is intended to be connected to a receiver tube on the hearing aid. The dome is intended to
ensure that the sound outlet of the hearing aid is placed in the ear canal.
Introduction 5

This accessory is intended to be used by the same age group as the hearing aid. The accessory is
intended to be used by lay persons.
6Introduction

Your hearing aid
1. Receiver wire
2. Receiver
3. Dome (an open dome is shown)
4. Push button
5. LED
6. Microphone inlets
7. Left/right indicator
8. Serial number and model
1
2
3
4
5
6
6
6
7
8
Your hearing aid 7

Domes and earmoulds
Tulip dome Closed dome Open dome Power dome Custom earmould
The closed, open and power domes are available in different sizes. Tulip domes are one size.
Domes are all light grey.
Only use domes supplied by ReSound.
8Your hearing aid

Preparing your hearing aids for use
Charging the hearing aids
NOTE: We recommend that you fully charge your hearing aids before using them.
Refer to the user guide for your hearing aid charger for a full instruction on how to use it.
Battery warnings
• Do not attempt to open the product or replace the battery. This terminates the warranty.
• The battery is built-in and cannot be replaced. Use of other batteries may present a risk of fire,
explosion, or chemical burn .Dispose of rechargeable product according to local regulations.
Please recycle when possible. Do not dispose the rechargeable product as household waste or
attempt to burn it as it may explode.
• Batteries are harmful to the environment. Therefore, never try to burn them – dispose of your
used batteries according to your country’s regulations or return them to your hearing care
professional.
Preparing your hearing aids for use 9

NOTE:
• Do not attempt to charge your product with anything other than the AC adapter provided.
The use of any other types may damage or destroy the product and could be dangerous.
• For safety reasons, use only the charger supplied by ReSound.
• Use of other chargers may invalidate any approval or warranty.
• To save battery power, turn off your hearing aids when they are not in use.
Low battery warning
When the batteries are low on power, your hearing aids reduce the volume, and play a melody every
15minutes, until they are empty and turn off.
10 Preparing your hearing aids for use

Low battery warning when paired with wireless accessories
(optional)
NOTE: The batteries drain faster when you use wireless functionalities like streaming from your
smartphone or from your TV via our TV streamer. As the battery power goes down, the wireless
functions stop working. A short melody every five minutes indicates that battery power is too low.
The table below shows how the hearing aid functions are affected as the power level declines.
Battery level Signal Hearing aid Remote control Streaming
Fully charged P P P
Low
4 even tones
P P x
Depleted
3 even tones and
1 longer tone
Px x
You can check the battery status by placing the hearing aid in the hearing aid charger. (Premium
charger only). You can also check the battery status in the ReSound Smart 3D™ app.
Preparing your hearing aids for use 11

Placing your hearing aids in your ears
How to tell left from right
If you have two hearing aids, they may be programmed differently. One for your left ear, the other for
your right. Do not swap them. Please pay attention to this when cleaning, storing and inserting the
hearing aids.
Left hearing aid Right hearing aid
You might want to ask your hearing care practitioner to mark your hearing aids with a coloured Left and
Right indication: Left is blue and Right is red.
12 Placing your hearing aids in your ears

Inserting the receiver dome into your ear
If your hearing aids have domes, follow these instructions:
1. Hang the hearing aid over
the top of your ear.
2. Hold the receiver wire
where it bends and gently
place/push the receiver
dome into your ear canal.
3. Push the dome far enough
into your ear canal so that the
wire rests against your head.
You can check in a mirror.
Placing your hearing aids in your ears 13

NOTE: To avoid whistling, ensure that the wire and dome fit correctly into your ear. If you
continue to experience whistling, check the troubleshooting guide for other possible reasons and
solutions.
CAUTION: Never attempt to modify the shape of the receiver wire yourself.
Sport lock
If you lead an active life, your hearing aids may come loose. To avoid
this situation, your hearing care professional can attach and adjust a
sport lock to the receiver.
To insert a hearing aid with a sport lock:
1. Insert the hearing aid as usual
2. Tuck the sport lock into the bottom part of the indentation above your earlobe.
14 Placing your hearing aids in your ears

NOTE: Sport locks may become stiff, brittle or discoloured over time. Contact your hearing care
professional for a replacement.
Inserting earmoulds into your ears
If your hearing aids have earmoulds, follow these instructions:
1. Hold the earmould
between your thumb and
index finger and position
the sound outlet into your
ear canal.
2. Slide the earmould into your ear
with a gentle, twisting move-
ment. Move the earmould up
and down and press gently.
Opening and closing your mouth
may assist.
3. Place the hearing aid behind
your ear and ensure it is
secure. When properly inser-
ted, your hearing aids should
fit snugly and comfortably.
Placing your hearing aids in your ears 15

NOTE: When inserting an earmould, it may help to pull your ear up and outward with the
opposite hand.
CAUTION: Never attempt to modify the shape of the hearing aids, earmoulds, domes or
receiver wires yourself.
16 Placing your hearing aids in your ears

Removing your hearing aids from your ears
Removing receiver domes from your ears
If your hearing aids have domes, follow these instructions:
1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and
forefinger where it bends and pull the dome
out of your ear canal.
Removing your hearing aids from your ears 17

Removing earmoulds from your ears
If your hearing aids have earmoulds, follow these instructions:
1. Lift the hearing aid from behind
your ear. Let it hang beside your
ear momentarily.
2. Using your thumb and index finger, gently pull the
earmould (not the hearing aid or the wire) loose from
your ear. If your earmould has a removal cord, pull it
gently to assist. The removal cord is a separate line that
is additionally attached to the earmould if requested.
Remove the earmould completely by twisting it gently.
18 Removing your hearing aids from your ears

Using your hearing aids
Turning your hearing aids on and off
Once you have placed the hearing aids on your ears, you can turn them on.
1. To turn on: Press and hold the button for 5seconds
2. To turn off: Press and hold the button for 5seconds
When the hearing aid turns on, the LEDlights up. When the hearing aid turns off, the LED flashes
3times.
Your hearing aids also turn off automatically when you place them in the charger (Premium charger
only), and they turn on automatically when you remove them from the charger.
Your hearing aids always start on program 1 at the pre-set volume.
Smart Start
Smart Start delays the time before your hearing aid turns on after you remove the hearing aid from the
charger. With this function activated, you will hear a beep for each second of the delay period (this is
either 5 or 10 seconds).
Using your hearing aids 19

NOTE: If you do not want to use this function, ask your hearing care professional to deactivate it.
The push button
The push button gives access to the features that your hearing care professional and you decide to
apply to your hearing aids. Per default, the push button allows you to use up to four different listening
programs, and three wireless accessories programs.
• Short press the push button (beep) to switch between programs.
You will then hear one or more beeps. The number of beeps
indicates which program you have selected
• Press and hold for 1second (short melody) until streaming
begins. If your hearing aids have been paired with more than one
wireless device, pressing for one more second will switch to the
next device. A short press will end streaming and start the
program you left
• Press and hold for 5seconds to turn your hearing aid on and off
When you turn the hearing aids off and then back on, they always
return to the default setting (program one and pre-set volume).
20 Using your hearing aids