ReSound Linx Quattro User manual

User guide
Custom hearing aids

Hearing aid information
Left hearing aid Right hearing aid
Serial number Serial number
Model number Model number
Battery type £CIC size 10A
£ITE size 13
oITC, ITE size 312
£MIH size 13 £MIH size 312
Program Beep Description
1One beep
2Two beeps
3Three beeps
4Four beeps
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Table of Contents
Introduction 5
Your hearing aid 6
How to get your hearing aid ready for use 9
How to place the hearing aids in your ears 13
How to remove the hearing aids from your ears 15
How to use your hearing aids 16
Advanced options 20
How to clean and maintain your hearing aids 26
Wireless accessories 29
Tinnitus Management 31
General warnings 41
3

Troubleshooting 44
Warnings to hearing care professionals (US only) 46
Regulatory information 49
Hearing aid variants 55
Additional information 57
4

Introduction
Introduction
Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day -
this way you will fully benefit from them.
NOTE: Read this booklet carefully before you start using your hearing aids.
Intended use
Generic air-conduction hearing aids are wearable sound-amplifying devices intended to
compensate for impaired hearing. The fundamental operating principle of hearing aids is to
receive, amplify, and transfer sound to the eardrum of a hearing impaired person.
Your hearing aid is a custom-made product.
This hearing device is intended for use by users over 12 years of age.
For devices including a Tinnitus Sound Generator module:
The Tinnitus Sound Generator module is a tool to generate sounds to be used in a Tinnitus
Management Program to temporarily relieve patients suffering from Tinnitus. The target
population is primarily the adult population over 18 years of age. This product may also be used
with children 12 years of age or older.
5

Your hearing aid
Your hearing aid - Completely-In-the-Canal (CIC)
1. Push button (optional)
2
7
10
4
1
3
5
Manufacturer
XXX X
8
9
3
6
2. Battery door and On/Off switch
3. Removal cord (optional)
4. Sound outlet
5. Wax filter
6. Vent
7. Microphone sound inlet(s)
8. Manufacturer
9. Serial number
10. Antenna
6

Your hearing aid - In-The-Canal (ITC)/In-The-Ear (ITE)
1. Microphone sound inlets
21
1
5
4
3
2. Push button (optional)
3. Battery door
4. Volume control (optional)
5. Vent
7

Your hearing aid - MIH (Microphone-In-Helix)
1. Push button (optional)
2
4
9
1
3
8
2. Battery compartment /On-Off switch
3. Removal cord (optional)
4. Sound outlet
5. Wax filter
6. Vent
8
6
7
4
5
2
7. Microphone sound inlet
8. Microphone in helix tubing
9. Volume control (optional)
10. Serial number
11
10
3
8
6
Manufacturer
XXXX
11. Manufacturer
8

How to get your hearing aid ready for use
Replacing the battery
1. Open the battery door completely by using your fingernail. Remove
the used battery if present.
2. Prepare the new battery. Remove the protective foil to activate the
battery. Wait for 2 minutes before inserting the battery into the
hearing aid.
3. Insert the new battery with the positive side in the correct position.
Always insert the battery in the door: never directly into the hearing
aid. Gently close the battery door.
NOTE: To save battery power, turn off your hearing aids when they are not in use.
NOTE: At night, switch off the hearing aid and open the battery door completely to allow
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moisture to evaporate and prolong the hearing aid’s lifespan.
NOTE: If the hearing aid is experiencing frequent loss of connection to wireless accessories,
contact your hearing care professional for a list of low impedance batteries.
NOTE: Keep spare batteries on hand.
Battery warnings
WARNING: Batteries contain dangerous substances and should be disposed of carefully in
the interest of your safety and for the environment. Please note:
1. Keep batteries away from pets, children and mentally challenged persons.
2. DO NOT place batteries in your mouth. Consult a physician immediately if a battery
has been swallowed, as they can be harmful to your health.
3. Do not attempt to recharge batteries (Zinc-Air) which are not specifically designated
as rechargeable because they may leak or explode.
4. DO NOT attempt to dispose of batteries by burning them.
5. Used batteries are harmful to the environment. Please dispose of them according to
local regulations or return them to your hearing care professional.
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WARNING: Batteries may leak. Remove the battery if you leave the hearing aids unused for
longer periods.
WARNING: If the batteries are not inserted correctly, the device will not work and the
batteries may build up heat. If this happens, please remove the batteries.
Low battery warning
When the batteries are low on power, your hearing aids reduce the volume, and play a melody
every 15 minutes until they are empty and turn off.
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Low battery indicator when paired with wireless accessories (optional)
The batteries drain faster when you use wireless functionalities like direct streaming from your
iPhone or streaming sound from your TV with our TV Streamer. When the batteries deplete, the
support of some wireless accessories shut down. Full functionality returns when you insert a new
battery. The table below shows how the functionalitydecreases with the depletion of the
batteries.
Battery level Signal Hearing aid Remote control Streaming
Fully charged P P P
Low P P x
Depleted (change battery) Px x
12

How to place the hearing aids in your ears
How to tell right from left
If you have two hearing aids, it is important that you can recognise one from the other.
Your right hearing aid will always have a red marking or shell, while your left hearing aid will have a
blue marking or shell.
Insert hearing aids
Insert Completely-In-The-Canal and In-The-Canal
1. Hold the hearing aid between your thumb and index finger, either
above and below or on the sides.
2. Place the sound outlet portion into your ear canal. Turn the top part
of the hearing aid gently backwards and forwards so that it tucks
behind the fold of skin above your ear canal.
3. Insert the hearing aid into your ear canal. Opening and closing your
mouth may ease insertion.
By experimenting, you may discover an easier method. With proper insertion, hearing aids should
fit snugly but comfortably.
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NOTE: It may be helpful to pull your ear up and outward with your opposite hand during
insertion.
Insert Mic-In-Helix
1. Hold the hearing aid between your thumb and index finger.
2. Place the sound outlet portion into your ear canal.
3. Gently twist and push the hearing aid into your ear. Opening and
closing your mouth can ease insertion.
4. Gently push the microphone into the creased area of the ear, and
make sure the tubing is in place.
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How to remove the hearing aids from your ears
Remove your hearing aids from the ear
Remove Completely-In-The-Canal
1. Hold the removal cord with your thumb and index finger and pull
outward.
2. Hold the edges of the hearing aid with your thumb and forefinger
and pull outward while slightly rotating your hand forward.
Remove In-The-Canal
1. Hold the edges of the hearing aid with your thumb and forefinger.
2. Pull outward while slightly rotating your hand forward.
CAUTION:Never attempt to modify the shape of the hearing aid or tubing yourself.
15

How to use your hearing aids
Operation of the hearing aid
The volume control (if present) allows you to adjust the volume of your hearing aids to your liking.
1. To increase the volume, turn the volume control up (+).
2. To decrease the volume, turn the volume control down (-).
When you change the volume, the hearing aid responds with a beep. When you reach the upper or
lower limits, the hearing aid responds with a low-pitched beep.
NOTE: If you have two hearing aids with the Synchronised Volume Control function enabled,
volume control adjustments to one hearing aid automatically repeats in the second hearing
aid. When you change volume on one of the hearing aids, it responds with one or more
beeps. A beep in the second hearing aid follows.
NOTE: If your hearing aids support wireless remote control, you may use the supported
Remote Controls or the smartphone app to adjust e.g. the volume.
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Push button (optional)
Your hearing aid has a push button allowing you to use up to four different listening programs. The
list on page 2 tells which programs have been enabled.
1. Tap the program button to switch between programs.
2. You will then hear one or more beeps. The number of beeps indicates which program you
have selected (one beep = program one, two beeps = program two, etc.).
3. When you turn the hearing aids off and then back on, they always return to the default
setting (program one and preset volume).
NOTE: If you have two hearing aids with the Synchronised Push Button enabled, program
changes to one hearing aid automatically repeats in the second hearing aid. The same
number of confirmation beeps will follow in the second hearing aid. This Synchronised Push
Button can also be configured to allow one side to control volume increase and the other to
control volume decrease. The volume changes to one hearing aid are repeated on the other
side to keep levels the same.
17

Telephone use
Your hearing aid allows you to use your telephone as you normally do.
Finding the optimal position for holding a telephone may require practice.
The following suggestions may be helpful:
1. Dependent on your fitting and hearing status, either hold the
telephone up to your ear canal or hold it close to the hearing aid
microphones as illustrated.
2. If whistling occurs, try holding the telephone in the same position for a few seconds as the
hearing aid may be able to cancel the whistling.
3. Holding the telephone slightly away from the ear can also stop any whistling.
NOTE: Depending on your individual needs, your hearing care professional may activate a
program specifically for telephone use.
How to use your hearing aids with iPhone, iPad and iPod touch (optional)
Your hearing aids are Made for iPhone®, iPad® and iPod touch®, which allow for direct audio
streaming and control.
NOTE: For assistance with pairing and using these products with your hearing aids, contact
your hearing care professional.
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Intended use of smartphone apps
Smartphone apps are intended to be used with your wireless hearing aids. Smartphone apps send
and receive signals from the wireless hearing aids via smartphones for which the apps have been
developed. Use with smartphone apps:
lNotifications of app updates should not be disabled, and it is recommended that the user
installs all updates to ensure that the app will function correctly and up to date.
lThe app must only be used with devices for which it is intended, and the manufacturer takes no
responsibility if the app is used with other devices.
lIf you would like a printed version of the user guide for a smartphone app, please consult
customer support.
Cell phones
Your hearing aid complies with the most stringent Standards of International Electromagnetic
Compatibility. Any degree of disturbance can be due to the nature of your particular cell phone or
of your wireless telephone service provider.
NOTE: If you find it difficult to obtain a good result while using your cell phone, your hearing
care professional will be able to give you advice on available wireless accessories to
enhance listening capabilities.
19

Advanced options
Phone Now
By placing a magnet on the telephone receiver, your hearing aids automatically switch the
telephone program on when the receiver is close to your ear. When you remove the receiver from
your ear, the hearing aids automatically return to the previous listening program.
NOTE: Ask your hearing care professional to enable Phone Now as one of your programs.
Place the Phone Now magnet
Place Phone Now magnet on your telephone receiver to allow operation of the Phone Now
function. In order to place magnet properly:
Clean the telephone thoroughly. Remove foil from magnet. Place the magnet.
NOTE: If you are not satisfied with the strength of Phone Now, you can reposition the
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