ReSound OMNIA 312 User manual

User guide
ReSound Receiver-In-Ear hearing aids

Hearing aid information
Left hearing aid Right hearing aid
Serial number Serial number
Model number Model number
Battery type £Zinc-Air 312 £Zinc-Air 13
Dome/earmold type Closed dome
£Small
£Medium
£Large
Open dome
£Small
£Medium
£Large
Power dome
£Small
£Medium
£Large
£Tulip dome £RIEearmold
Program Beep Description
1 One beep
2 Two beeps
3 Three beeps
4 Four beeps
2Hearing aid information

Table of Contents
Hearing aid information 2
Introduction 5
Getting to know your hearing aid 8
Preparing your hearing aids for use 12
Placing your hearing aids in your ears 16
Removing your hearing aids from your ears 20
Using your hearing aids 22
Advanced options 31
Cleaning and caring for your hearing aids 38
Wireless accessories 49
Tinnitus Management 51
General warnings and cautions 60
Cyber security warnings 64
Troubleshooting 65
Warnings to hearing care professionals (US only) 67
Regulatory information 70
Technical specifications 75
Additional information 78
Hearing aid information 3

4Hearing aid information

Introduction
Thank you for choosing ReSound hearing aids. We recommend that you use your hearing aids every day.
NOTE: Read this booklet carefully BEFORE using your hearing aids.
Intended purpose
•The hearing aid is intended to compensate for hearing impairment by amplifying and transmitting sound to the
ear.
Target group/User profile
•The hearing aid is intended to be used by adults and children 12 years of age or older.
•The hearing aid is intended to be used by lay persons.
•The hearing aid is intended to be fitted by qualified hearing care professionals.
Therapeutic indications
•Sensorineural, conductive or mixed hearing loss.
Contra-indications
A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed
physician (preferably an ear specialist) before dispensing a hearing aid, if the hearing aid dispenser determines
through inquiry, actual observation, or review of any other available information concerning the prospective user,
that the prospective user has any of the following conditions:
•Visible congenital or traumatic deformity of the ear.
Introduction 5

•History of active drainage from the ear within the previous 90 days.
•History of sudden or rapidly progressive hearing loss within the previous 90 days
•Acute or chronic dizziness.
•Unilateral hearing loss of sudden or recent onset within the previous 90 days
•Audiometric air-bone gap equal to or greater than 15 dB at 500 hertz (Hz), 1000 Hz, and 2000 Hz.
•Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
•Pain or discomfort in the ear.
Side effects
If you experience side effects, contact your hearing care professional. Possible side effects from wearing a
hearing aid may be:
•Dizziness
•Tinnitus
•Perceived worsening of hearing loss
•Nausea
•Skin reaction
•Ear wax accumulation
6Introduction

Symbols
WARNING: Points out a situation that
could lead to serious injuries.
Legal manufacturer.
CAUTION: Indicates a situation that could
lead to minor and moderate injuries.
MD
Medical Device.
NOTE: Advice and tips on how to handle
your hearing aid better.
By prescription only (US).
Follow instructions for use. Complies with ACMA requirements.
Equipment includes an RF transmitter. Complies with IMDA requirements.
Product is a Type B applied part.
UDI
Unique Device Identification.
Date of manufacture.
Do not dispose of your hearing aids and batteries with ordinary household waste. Your hearing aids and
batteries should be disposed of at sites intended for electronic waste or returned to your hearing care
professional for safe disposal.
Please ask your local hearing care professional concerning disposal of your hearing aid.
NOTE: There may be specific regulations in your country.
Introduction 7

Getting to know your hearing aid
Model 312
*Open dome is shown - yours may look different.
**Inside battery compartment.
8Getting to know your hearing aid

Model 13
*Open dome is shown - yours may look different.
**Inside battery compartment.
Getting to know your hearing aid 9

Domes and earmolds
Tulip dome Closed dome Open dome Power dome Custom earmold
Domes are all light gray.
Receivers
Your receiver may have a microphone as shown here. Your hearing aids are color-coded.
Left=blue.Right=red.
10 Getting to know your hearing aid

Sports lock
The sport lock helps keep your hearing aids in place when you are physically active.
Getting to know your hearing aid 11

Preparing your hearing aids for use
Battery warnings
WARNING:
•Never put a hearing aid battery in your mouth.
•Keep hearing aid batteries away from pets, children and people with cognitive, intellectual or mental
health challenges.
•Never swallow batteries nor place them inside any part of the body, as the battery can cause serious
injuries. If a battery has been swallowed or placed inside any part of the body, seek immediate medical
attention.
•Batteries are harmful for the environment. Therefore, never try to burn them – dispose of your used
batteries according to your country’s regulations or return them to your hearing care professional.
CAUTION:
•Batteries may leak. If you are not going to use your hearing aids for a few days, you MUST remove the
batteries.
•Battery leakage can cause chemical burns. If you are exposed to a battery leakage, rinse immediately
with lukewarm water. If you get chemical burns, redness or skin irritation, seek immediate medical
attention.
•Never try to charge zinc-air batteries as this can cause leakage or a small explosion.
12 Preparing your hearing aids for use

NOTE: Always use new zinc-air batteries that have a minimum remaining shelf life of one year.
Inserting the battery into your hearing aid
1. Open the battery door with
your fingernail. Remove the
old battery (if there is one)
2. Remove the packaging and
protective foil from the new
battery. Wait for two
minutes while the battery
activates.
3. Insert the new battery, with the plus
(+) sign correctly positioned, into the
battery compartment door. Do not
insert it directly into the hearing aid.
4. Close the battery door.
NOTE:
•To save battery power, turn off your hearing aids when they are not in use.
Preparing your hearing aids for use 13

•At night, turn off the hearing aids. Open the battery door completely to allow moisture to evaporate and
prolong the hearing aids’ life span.
Low battery alert
When the batteries are low on power, the volume in your hearing aids will momentarily reduce and a melody will
play every 15minutes until there is no more power - then your hearing aids will turn off.
NOTE: Keep spare batteries on hand.
Low battery alert when paired with wireless accessories
NOTE:
Your batteries will drain faster when you use wireless functions like streaming from your smart device or
from your TV with our TV streamer. As the battery power declines, the wireless functions stop working. A
short melody will play every five minutes to let you know that the battery power is low. The table below
shows the functionality with different battery charge levels.
14 Preparing your hearing aids for use

Battery level Signal Hearing aid Remote control Streaming
Fully charged P P P
Low
4 even tones
P P x
Depleted
3 even tones and
1 longer tone
Px x
These will work again when you insert a new battery.
Preparing your hearing aids for use 15

Placing your hearing aids in your ears
How to tell left from right
Left hearing aid (blue marking) Right hearing aid (red marking)
CAUTION: If you have two hearing aids, they may be programmed differently. Do not swap them as this
could damage your hearing.
Your hearing aids are color-coded. Left=blue.Right=red.
If your hearing aids are not color-coded, ask your hearing care professional to add color coding.
16 Placing your hearing aids in your ears

Inserting the receiver dome into your ear
If your hearing aids have domes, follow these instructions:
1. Hang the hearing aid over the
top of your ear.
2. Hold the receiver wire where it
bends and gently place/push
the receiver dome into your ear
canal
3. Push the dome far enough into
your ear canal so that the wire
rests against your head. You
can check in a mirror.
NOTE: To avoid whistling, ensure that the wire and dome fit correctly into your ear. If you continue to
experience whistling, check the troubleshooting guide for other possible reasons and solutions.
Placing your hearing aids in your ears 17

Sports lock
If you are very active, your hearing aids may move from the correct position. To avoid this situation, your hearing
care professional can attach and adjust a sports lock to the receiver.
To insert a hearing aid with a sports lock:
1. Insert the hearing aid as usual
2. Tuck the sport lock into the bottom of the concha
(the part of your ear just outside the ear canal).
NOTE: Sports locks may become stiff, brittle, or discolored over time. Contact your hearing care
professional for a replacement. Your hearing care professional will help you replace it.
18 Placing your hearing aids in your ears

Inserting earmolds into your ears
If your hearing aids have earmolds, follow these instructions:
1. Hold the earmold between
your thumb and index finger
and position the sound outlet
into your ear canal.
2. Slide the earmold into your ear with a
gentle, twisting movement. Move the
earmold up and down and press
gently. Opening and closing your
mouth may assist.
3. Place the hearing aid behind
your ear and ensure it is secure.
When properly inserted, your
hearing aids should fit snugly
and comfortably.
NOTE: When inserting an earmold, it may help to pull your ear up and back with the opposite hand.
Placing your hearing aids in your ears 19

Removing your hearing aids from your ears
Removing receiver domes from your ears
If your hearing aids have domes, follow these instructions:
1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and
forefinger where it bends and pull the dome out of
your ear canal.
20 Removing your hearing aids from your ears