Ricoh Pro 8300S Operating instructions

Pro 8300S/8310S/8320S/8310/8320
Copier Models:
D0BX/D0BY/D0BZ
Printer Models:
M0CL/M0CM
Troubleshooting
Ver 1.0
Latest Release: April, 2019
Initial Release: April, 2019
Copyright (c) 2019 Ricoh Co.,Ltd.

Symbols, Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
Symbol
What it means
Clip ring
Screw
Connector
Clamp
E-ring
Flat Flexible Cable
Timing Belt
SEF
Short Edge Feed
LEF
Long Edge Feed
K
Black
C
Cyan
M
Magenta
Y
Yellow
B/W, BW
Black and White
FC
Full color
[A] Short Edge Feed (SEF)
[B] Long Edge Feed (LEF)

Servicing
Customer Engineers
Maintenance shall be done only by trained customer engineers who have completed service training for
the machine and all optional devices designed for use with the machine.
Reference Material for Maintenance
 Maintenance shall be done using the special tools and procedures prescribed for maintenance of
the machine described in the reference materials (service manuals, technical bulletins, operating
instructions, and safety guidelines for customer engineers).
 In regard to other safety issues not described in this document, all customer engineers shall strictly
obey procedures and recommendations described the "CE Safety Guide".
 Use only consumable supplies and replacement parts designed for use with the machine.
Warnings, Cautions, Notes
In this manual, the following important symbols and notations are used.
 A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in
death or serious injury.
 A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in
minor or moderate injury or damage to the machine or other property.
 Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of
valuable data and to prevent damage to the machine.
 This information provides tips and advice about how to best service the machine.

Before You Begin
Safety
 To prevent fire hazard, never use flammable aerosol sprays around the machine.
 Before you replace any unit, to prevent electrical shock, turn off the machine with the operation
power switch at the left, front corner of the machine. Wait for the machine to shut down, and
then disconnect the machine from the power supply.
 Allow the machine to cool for at least 30 minutes before replacing a part.
 Do not remove any covers or screws other than those explicitly mentioned in a procedure.
Inside this machine are high voltage components that are an electric shock hazard and laser
components that could cause blindness.
About the Display for Options
This machine displays all of the adjustment items in the “Adjustment Settings for Skilled Operators”
menu and advanced settings for custom paper regardless of whether or not the items are for options, or
if the options have been installed.
 Any modification to the option settings does not take effect unless the applicable options are
installed on this machine.
 Settings can be adjusted with the “Advanced Settings for Skilled Operators” (the product specialist
who have received TCRU training), or with SP codes settings by the CE.
 In this guide, the skilled operator adjustment is given first, followed by the corresponding SP code
setting which can be done by the CE only.
 Always note the current setting before you make any change.
 If a problem persists despite the setting being changed, restore the value you made a note of.
 Operating the machine with the changed setting may cause problems such as reduced print
quality.
 If the problem persists even though the setting has been changed, restore the value noted.
Operating the machine with the changed setting may cause problems, such as inferior printed
images.

Self-Diagnostic Mode
Self-Diagnostic Mode at Power On
As soon as the main machine is powered on, the controller waits for the initial settings of the copy
engine to take effect and then starts an independent self-diagnostic test program. The self-diagnostic
test follows the path of the flow chart shown below and checks the CPU, memory, HDD, and so on. An
SC code is displayed in the touch panel if the self-diagnostic program detects any malfunction or
abnormal condition.
Self-Diagnostic Test Flow

Detailed Self-Diagnostic Mode
In addition to the self-diagnostic test initiated every time the main machine is powered on, you can set
the machine in a more detailed diagnostic mode manually in order to test other components or
conditions that are not tested during self-diagnosis after power on.
Executing Detailed Self-Diagnosis
Follow this procedure to execute detailed self-diagnosis.
1. Switch off the machine.
2. Hold down [#], press and hold down , and then while pressing both keys at the same time,
switch on the machine.
You will see "Now Loading" on the touch-panel, and then you will see the results of the test.
A report is printed every time a detailed self-diagnostic test is executed, whether errors were
detected or not.

1
Table of Contents
1. SC Codes ....................................................................................................................................... 28
SC Code Descriptions ........................................................................................................................ 28
Self-Diagnostic Mode ...................................................................................................................... 28
SC Code Descriptions ..................................................................................................................... 32
SC100 ................................................................................................................................................. 34
SC101-01 ........................................................................................................................................ 34
SC101-02 ........................................................................................................................................ 35
SC101-05 ........................................................................................................................................ 36
SC101-06 ........................................................................................................................................ 37
SC102-00 ........................................................................................................................................ 38
SC120-00 ........................................................................................................................................ 39
SC121-00 ........................................................................................................................................ 40
SC141-00 ........................................................................................................................................ 40
SC142-00 ........................................................................................................................................ 41
SC144-00 ........................................................................................................................................ 42
SC151-00 ........................................................................................................................................ 43
SC152-00 ........................................................................................................................................ 43
SC154-00 ........................................................................................................................................ 44
SC161-02 ........................................................................................................................................ 45
SC161-06 ........................................................................................................................................ 46
SC161-20 ........................................................................................................................................ 46
SC195-00 ........................................................................................................................................ 47
SC200 ................................................................................................................................................. 48
SC202-00 ........................................................................................................................................ 48
SC203-00 ........................................................................................................................................ 48
SC204-00 ........................................................................................................................................ 49
SC220-00 ........................................................................................................................................ 50
SC230-01 ........................................................................................................................................ 50
SC231-00 ........................................................................................................................................ 51
SC240-00 ........................................................................................................................................ 52
SC270-01 ........................................................................................................................................ 52
SC270-10 ........................................................................................................................................ 53
SC274-00 ........................................................................................................................................ 54
SC276-00 ........................................................................................................................................ 55
SC300 ................................................................................................................................................. 56
SC300-00, SC301-00 ...................................................................................................................... 56
SC304-00 ........................................................................................................................................ 57

2
SC308-00 ........................................................................................................................................ 58
SC316-00 ........................................................................................................................................ 59
SC320-00 ........................................................................................................................................ 60
SC325-00 ........................................................................................................................................ 60
SC332-10 ........................................................................................................................................ 61
SC336-01 ........................................................................................................................................ 62
SC348-01 ........................................................................................................................................ 63
SC360-01 ........................................................................................................................................ 63
SC361-01 ........................................................................................................................................ 64
SC362-01 ........................................................................................................................................ 65
SC370-00 ........................................................................................................................................ 66
SC371-00 ........................................................................................................................................ 66
SC373-01, SC374-01 ...................................................................................................................... 67
SC381-01 ........................................................................................................................................ 68
SC382-01 ........................................................................................................................................ 68
SC395-00 ........................................................................................................................................ 69
SC400 ................................................................................................................................................. 70
SC412-11 ........................................................................................................................................ 70
SC440-01 ........................................................................................................................................ 70
SC440-11 ........................................................................................................................................ 71
SC446-00 ........................................................................................................................................ 72
SC450-01 ........................................................................................................................................ 73
SC450-11 ........................................................................................................................................ 74
SC460-01 ........................................................................................................................................ 74
SC465-00 ........................................................................................................................................ 75
SC466-00 ........................................................................................................................................ 76
SC471-01 ........................................................................................................................................ 77
SC471-02 ........................................................................................................................................ 78
SC471-04, 05 .................................................................................................................................. 79
SC471-06 ........................................................................................................................................ 80
SC480-00 ........................................................................................................................................ 80
SC485-00 ........................................................................................................................................ 81
SC486-00 ........................................................................................................................................ 82
SC488-00 ........................................................................................................................................ 82
SC497-00 ........................................................................................................................................ 84
SC498-00 ........................................................................................................................................ 84
SC500 ................................................................................................................................................. 86
SC501-01 ........................................................................................................................................ 86
SC501-02 ........................................................................................................................................ 87